Exceptional Service Jobs in USA

445,491 open positions · Updated daily

Looking for Exceptional Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Service position in the USA area.

Principal Marketing Designer

Company: ClassDojo

Location: USA

Posted Dec 12, 2024

ClassDojo is a powerful network for communication, with a flagship app that connects K8 teachers, children, and families globally. It is actively used in over 95% of US schools, reaching over 50 million children in 180 countries. The company is now expanding its network to provide the best learning experiences in the world. ClassDojo is looking for an exceptional hands-on leader to lead design across all marketing and brand work.

Principal Product Manager - Global Voice Routing

Company: Twilio

Location: USA

Posted Dec 12, 2024

Twilio is seeking a Global Voice Routing Principal Product Manager to lead the product for Voice Connectivity routing and security team based in the United States. The role involves responsible for originating 100 of calls to the public telephone network globally, responsible for the roadmap requirements and prioritize releases for your engineering team, write detailed and technical product requirements for your engineering team, interface with 3rd party vendors, run Looker SQL queries to track adoption and success metrics and KPIs, create hypothesis and validate with data and customer testimonials, taking into consideration customer usecases and dynamic regulatory frameworks make recommendations on how to evolve the platform, generate customer communications when regulatory frameworks change impacting customers.

Senior Infrastructure Engineer (software)

Company: Nava

Location: USA

Posted Dec 12, 2024

Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. They have a strong mission to restore trust between people and public institutions, focusing on populations that are the least protected. Nava's client services company works with government agencies to improve how people apply for benefits, navigate their health care, and more. They bill for their time and sell their expertise and problem-solving methodology to government clients. The Senior Infrastructure Engineer role at Nava involves building scalable infrastructure for government, designing, implementing, and delivering services that millions of Americans depend on. The role requires strong cross-functional communication skills, technical leadership, and the ability to work effectively in the cloud. The engineer will also research and analyze technical solutions, manage integrated systems, and complete work received from application teams. They will proactively identify blockers, risks, and issues, and implement automation for various cloud resources. The role also involves designing architecture, documenting technical solution plans, and collaborating with stakeholders to incorporate their feedback.

VP - Enterprise Applications and IT

Company: Restaurant365

Location: USA

Posted Dec 12, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and back-office operations. The company values empowering team members, producing top-notch results, and elevating skills. The VP Enterprise Applications and IT will lead enterprise-wide technology transformation, establish best-in-class data governance, and drive growth. The role requires 15+ years of experience in developing and implementing enterprise systems, data amp analytics, and data science and analytics strategies.

Contact Analytics and Quality Lead

Company: PosiGen

Location: USA

Posted Dec 12, 2024

We are seeking a highly analytical and results-driven Contact Analytics and Quality Lead to join our leadership team in the solar contact center. This role is focused on driving continuous improvement in quality assurance analytics and operational performance. The ideal candidate will have expertise in CCaaS platforms and quality management solutions, strong analytical skills, and the ability to influence and align stakeholders across teams.

Academic Support Advisor I (Evening/weekend)

Company: Adtalem Global Education

Location: USA

Posted Dec 12, 2024

Chamberlain University is an Adtalem Global Education institution with a large school of nursing and a commitment to addressing the national nursing shortage. They offer online and campus-based programs and have a high student success rate. The Academic Support Advisor I role is responsible for promoting student success through accurate and responsive advisement in areas of academics, registration, persistence, and the student experience. The position offers benefits and is committed to pay transparency.

Performance Marketing Specialist

Company: Ahrefs

Location: USA

Posted Dec 12, 2024

The text is a job description for a Performance Marketing Specialist at Ahrefs. The role involves orchestrating data-driven advertising campaigns, conducting AB tests, analyzing performance metrics, and driving campaign optimization. The ideal candidate should have a deep understanding of SaaS marketing, technical skills in ad platforms, and excellent copywriting skills.

Account Executive, New Business (Mid-Market)

Company: Apollo.io

Location: USA

Posted Dec 12, 2024

The Role of an Account Executive at Apolloio involves driving new business growth for the foundational New Business sales team. The role requires identifying high-value prospects, initiating meaningful conversations, and closing deals to drive customer success. The position involves leveraging Apollo's state-of-the-art sales tools, including their own platform, to become an expert in outbound prospecting and solution selling. The goal is to own the entire sales cycle from prospecting through close and activation for MidMarket and Enterprise companies not leveraging Apollo today. The role also involves developing strategies for hunting, demoing the product, and closing opportunities with multiple internal and external stakeholders to meet quarterly and annual goals. The focus is on results, pipeline generation, revenue, and forecast accuracy, with the ability to lead and inspire others across the organization. The role requires navigating internal and external stakeholders, including C-suite executives and cross-functional partners, and collaborating with product design, solutions, and engineering teams to incorporate customer feedback.

Account Manager

Company: QuinStreet

Location: USA

Posted Dec 12, 2024

CloudControlMedia LLC is seeking an experienced Account Manager with a background in paid search and social media to manage client relationships, develop marketing strategies, and manage budgets. The position offers a salary range of $50,000 - $85,000, performance bonuses, and employee benefits.

Director - Lifecycle Growth & Revenue

Company: ActiveCampaign

Location: USA

Posted Dec 12, 2024

The Director of Lifecycle Growth and Revenue will play a key role in driving growth as part of the ActiveCampaign revenue and performance team. They will develop, implement, and optimize lifecycle strategies to drive upgrade and expansion revenue and retention. The team is responsible for conversion and revenue strategies in the post-trial phases, including retention. The Director will drive cross-functional collaboration and alignment to develop and implement innovative lifecycle strategies that improve conversion rates and drive revenue expansion through the post-trial funnel.

Director - Marketing Strategy & Planning

Company: ActiveCampaign

Location: USA

Posted Dec 12, 2024

The Director Marketing Strategy and Planning role at ActiveCampaign is a key leadership position responsible for driving the effective operationalization of the marketing strategy and annual plans. The role involves operationalizing the marketing strategy, developing and optimizing marketing rhythms and processes, building cross-functional collaboration, maintaining oversight of marketing investments, facilitating meetings, driving prioritization and focus, and serving as a trusted advisor to the CMO. The role requires 12+ years of marketing experience, SaaS experience, and a bias to action. The company, ActiveCampaign, is a global multicultural company with a focus on innovation and success. They hold the highest customer satisfaction rating among Marketing Automation ECommerce Personalization Landing Page Builders and CRM solutions on G2com and have been named the Top Rated Email Marketing Software on TrustRadius.

Conversion Rate Optimization Manager

Company: QuinStreet

Location: USA

Posted Dec 12, 2024

The job posting is for a Conversion Rate Optimization Manager to join the team and work on enhancing and creating digital products on the company's websites to increase revenue and user conversion. The role involves building the web product roadmap, managing a cross-functional team, identifying high-growth opportunities, and communicating results. The expected salary range is $85,000 - $105,000 annually.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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