Exceptional Service Jobs in USA

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Looking for Exceptional Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Service position in the USA area.

Member of Technical Staff - QA (Manual)

Company: Runway

Location: USA

Posted Dec 04, 2024

The role of a manual QA Engineer at Runways AI creation suite involves ensuring high-quality and reliable products. The ideal candidate should have experience in testing complex applications, understanding AI image and video generation technologies, and collaborating with various teams. The application process requires creating a video using Runway's TextImage to Video feature.

Member of Technical Staff - Frontend

Company: Runway

Location: USA

Posted Dec 04, 2024

Runway is seeking a Staff Software Engineer for their Frontend team to work on cutting-edge AI-powered video creation and collaboration tools. They are looking for curiosity-driven engineers who are determined problem solvers and thrive in fast-paced, high-ownership environments. The role involves creating rich multimedia interfaces using AI video generation models, working with a world-class engineering team, and taking on new challenges across the Frontend stack.

Research Manager - Foundation Models

Company: Runway

Location: USA

Posted Dec 04, 2024

The role of a Research Manager at Runway ML is to manage and grow the team, working with engineering and product teams to transition research into production and deliver user value. The ideal candidate has 4+ years of industry experience as a research scientist in computer vision, high emotional intelligence, and experience in translating product and business objectives into technical strategies.

Technical Consultant

Company: Vercel

Location: USA

Posted Dec 04, 2024

Vercel's Frontend Cloud provides a developer experience and infrastructure to build, scale, and secure a faster and more personalized web. Customers like Under Armour, eBay, The Washington Post, Johnson & Johnson, and Zapier use Vercel to build dynamic user experiences on the web. Vercel is looking for a Technical Consultant to assist Enterprise customers with technical problems and questions. The role requires expertise in the technical elements of the product, clarity of instruction, and a passion for digging deep to find and resolve issues. The Technical Consultant will help establish Vercel's reputation as a company that is exceptional at helping its customers meet their goals.

Member of Support Staff

Company: Runway

Location: USA

Posted Dec 04, 2024

Runway is building a tool to make content creation easy and accessible for creatives. They are growing their support team and are open to remote candidates based in the US or Canada. The support role involves answering tickets, learning about the product, and contributing to the foundational team. They are looking for fast learning individuals with a passion for tech, creativity, and AI.

Staff Software Engineer - Messaging Platform

Company: Reddit

Location: USA

Posted Dec 04, 2024

The DPWF team at Reddit is seeking a Staff Software Engineer to work on infrastructure and software development, with a focus on engineering Kafka as a platform and promoting event-driven architectures. The role involves working collaboratively with a team of software engineers, delivering software to improve Kafka and other messaging components, and contributing to the technical and strategic direction of eventing at Reddit. The ideal candidate has 7+ years of experience developing internet-scale software, experience with asynchronous communication patterns and solutions, and experience developing on top of Kubernetes or similar distributed systems.

Product Success Engineer

Company: Cobalt

Location: USA

Posted Dec 04, 2024

As a Product Success Engineer at Cobalt, you will shape and scale support processes, documentation, tools, and workflows. You will directly support customers and staff, and collaborate with business and product teams to improve support efficiency and effectiveness. The role is remote and requires working in the US Eastern timezone from 8am to 5pm ET.

Vascular Clinical Specialist

Company: Penumbra

Location: USA

Posted Dec 04, 2024

The Clinical Specialist role involves providing support to regional sales teams in areas such as market development, procedural coverage, troubleshooting, education, training, customer service, and follow-up. The candidate must have a Bachelor's degree in communications, neuroscience, biology, or a related field, along with additional training and certification in radiology, neurointerventional technology, or a related field. The role requires strong clinical, technical, and organizational skills, as well as the ability to function in a busy, demanding, and competitive environment. The annual base salary range for new hires is $70,000 to $115,000.

Project Manager: Thursday - Monday

Company: Appen

Location: USA

Posted Dec 04, 2024

Appen is a global leader in AI enablement, leveraging a crowd of over one million skilled contractors for various data types. They help build and improve AI systems for major tech companies, with a focus on generative AI in sectors like automotive, finance, retail, healthcare, and government. Appen is committed to creating an inclusive workplace and ensuring AI models are helpful, honest, and harmless. They offer a project manager position with a salary range of $85000-$95000.

Member of Technical Staff - Applied Research

Company: Runway

Location: USA

Posted Dec 04, 2024

Runway is seeking Applied Research Scientists with a strong background in machine learning and software engineering to develop cutting-edge computer vision and generative models for creative tools. The role involves working with cross-functional teams to bring research models to production and collaborate with the product organization to bring machine learning models to production.

Member of Technical Staff - Applied Research Lead

Company: Runway

Location: USA

Posted Dec 04, 2024

The role of a Research Team Lead at Runway is to lead a group of applied machine learning researchers, focusing on driving the execution of new research projects in computer vision. The role requires strong communication and collaboration skills with the engineering and product teams, and experience in translating product objectives into technical strategies. The salary range for this position is $280,000 - $380,000.

Lending Manager

Company: Knock

Location: USA

Posted Dec 04, 2024

Knock is a caring group of people offering a first-of-its-kind Knock Bridge Loan that serves homebuyers more conveniently, certainty, and competitively. They are a funded industry-leading company with a passion for building teams, creating efficiencies, and leveraging technology. The Lending Manager Front End position involves managing the bridge loan pipeline, communicating with the team, providing coaching and feedback, and managing outsourced services. The company values diversity, equity, and inclusion and offers top-tier benefits.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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