Exceptional Service Jobs in USA

445,678 open positions · Updated daily

Looking for Exceptional Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Service position in the USA area.

Billing Lead

Company: Apartment List

Location: USA

Posted Sep 27, 2024

Apartment List is seeking a Billing Lead to join their Accounts Receivable team. The role involves managing the end-to-end billing process, ensuring accuracy and efficiency, and working closely with cross-functional teams. The ideal candidate will have 5+ years of experience in billing, proficiency in NetSuite, and excellent communication skills.

Manager of Technology Services Delivery - ServiceNow

Company: Pax8

Location: USA

Posted Sep 27, 2024

The Manager of IT Service Delivery leads a team of engineers to deliver technical systems aligned to a customer cohort. The role involves building an effective team, providing maximum value from technology solutions, and ensuring the best customer experience.

Project Manager

Company: Docebo

Location: USA

Posted Sep 27, 2024

Docebo is a fast-growing SaaS company that offers a learning software solution. They are looking for a Project Manager to work with large enterprise accounts, overseeing the implementation and onboarding of their products. The ideal candidate will be organized, able to communicate well, and have experience in software industry.

Billing Representative

Company: Newsela

Location: USA

Posted Sep 27, 2024

The job posting is for a Billing Representative position at Newsela, a fast-growing tech company in K12 education. The role involves processing client invoices, ensuring accuracy and timeliness, and providing excellent customer service. The ideal candidate has 2+ years of related experience, excellent communication skills, and proficiency in Excel.

Director of Vercel Academy

Company: Vercel

Location: USA

Posted Sep 27, 2024

Vercel is seeking a Director of Academy to develop educational resources and certifications for customers, partners, and employees. The role involves creating and delivering tailored syllabi and course content for various levels of expertise.

Sr. Manager Enablement, Client Experience

Company: Ontic

Location: USA

Posted Sep 27, 2024

Ontic is a software company that provides solutions for corporate and government security professionals to proactively manage threats, mitigate risks, and make businesses stronger. They are looking for a Sr Manager of Enablement Client Experience to develop and execute strategies that empower their enterprise Client Success and Services teams to achieve their goals.

Senior Unity Engineer (PC & Mobile)

Company: Demiurge Studios

Location: USA

Posted Sep 27, 2024

Demiurge Studios is a game development company that is looking for outstanding engineers to join their team. They offer a collaborative culture, flexible work environment, and a variety of benefits. The company is committed to diversity, equity, and inclusion and provides accommodations for individuals with disabilities.

Senior Lead, Business Intelligence

Company: Brightspeed

Location: USA

Posted Sep 27, 2024

Brightspeed is a company that provides fast and reliable internet connections and aims to accelerate the upgrade of copper to fiber optic technologies. They are looking for a Senior Lead Business Intelligence to join their IT organization and build reporting and insights systems.

Sr. Program Manager

Company: Quiqinc

Location: USA

Posted Sep 27, 2024

The job description is for a Program Manager at Quiq, responsible for managing complex projects for large enterprise customers. The role requires experience in program or project management, AI knowledge, and customer service knowledge. The company offers a competitive total compensation package, flexible vacation policy, and strong company culture.

Customer Success Manager - Digital

Company: Vercel

Location: USA

Posted Sep 27, 2024

Vercel is looking for a Digital Customer Success Manager to provide exceptional experience to their Enterprise customers. The role involves managing post-sales activities, maintaining product knowledge, and developing engagement strategies.

Senior Customer Success Engineer

Company: Vercel

Location: USA

Posted Sep 27, 2024

Vercel is hiring a Senior Customer Success Engineer to work remotely on the US West Coast. The role involves resolving customer concerns, creating internal tooling, and engineering solutions to improve the customer experience. The ideal candidate has frontend development experience, excellent communication skills, and a passion for delivering a customer experience second to none.

People Operations Generalist

Company: HG Insights

Location: USA

Posted Sep 27, 2024

HG Insights is a global leader in technology intelligence, offering a competitive salary, 401K growth potential, and a casual yet professional environment. The company is looking for a People Operations Generalist to create a welcoming workplace experience for new and existing employees.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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