Exceptional Service Jobs in USA

445,491 open positions · Updated daily

Looking for Exceptional Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Service position in the USA area.

Security Software Engineer (L5) - Workforce Security

Company: Netflix

Location: USA

Posted Nov 17, 2025

This text describes Netflix's workforce security team, a role for a Security Software Engineer, required skills, compensation structure, benefits, and company culture. It emphasizes security controls, collaboration, and inclusive practices.

Engineering Manager - Asset Personalization Experience

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company personalizes assets like artwork, trailers, and metadata to enhance the member experience and content discovery. They are seeking an experienced Engineering Manager to lead the Asset Personalization Experience team, focusing on delivering tailored entertainment experiences to millions of global members.

QA Manager - Studio Development Games

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is seeking an experienced Quality Assurance (QA) Manager to join their Game Studio and ensure high-quality testing standards for new games on their platform. The role involves leading multiple QA teams, building external QA partnerships, and ensuring Netflix-developed games meet quality standards. The ideal candidate should have extensive experience in gaming QA, technical requirements testing, and iOS/Android testing.

Software Engineer L4/L5 - Data and Feature Infrastructure, Machine Learning Platform

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company leverages machine learning and artificial intelligence to personalize content recommendations, optimize content slate, and improve various business initiatives. They are seeking to build a next-generation ML data and feature platform to improve the productivity of ML practitioners and enable sharing of datasets across various ML domains.

Machine Learning Engineer - AI for Member Systems

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company is seeking a passionate and talented Machine Learning Engineer to join their AI for Member Systems team. The role involves collaborating with cross-functional teams to develop and implement machine learning algorithms that improve personalization, recommendations, and member experiences. The ideal candidate should have 5+ years of experience in applying machine learning in an industrial setting, a PhD or Masters in a related field, and expertise in machine learning algorithms and frameworks.

Director of Engineering - Games Player Experiences

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Games Player Experience team is focused on enabling members to find and engage with exciting new interactive and game experiences on Netflix. The company is seeking a Director of Engineering to lead several teams of high-performing engineers to deliver best-in-class experiences for both players and game developers.

Senior Game Producer - Narrative

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is seeking a Senior Game Producer Narrative to join their dynamic Games Production team. The role involves guiding development teams, fostering innovation, and ensuring high-quality player experiences. The position is remote with a preferred PST time zone and offers a competitive compensation package.

UI Engineer (L5) - Content & Business Products

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company is constantly innovating to entertain the world and improve content production and member experiences. Engineering teams work on scaling and innovating content production, building products and services to optimize and automate the content creation process, and supporting enterprise needs. The company values diversity, inclusion, and high standards of conduct and performance.

Analytics Engineer 5 - Application Quality of Experience

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company provides a seamless, high-quality streaming experience across a wide range of devices. The Client Data Science & Engineering team uses large datasets to generate insights about the end-to-end user experience and systems. The company is seeking an analytics engineer to improve App QoE instrumentation and monitoring.

Machine Learning Scientist (L5) - Content and Studio

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Studio Production team within Data Science and Engineering develops analytics and machine learning tools to support decision-making in content finance and production planning. They are seeking an experienced ML scientist to build ML solutions for self-service analytics of structured and unstructured data.

Data Scientist 5 - Availability

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company relies on extensive technical infrastructure to deliver a great member experience. The role of a Senior Data Scientist focused on Infrastructure Availability involves developing metrics, partnering with various teams, and making recommendations to improve system reliability and availability.

TV UI Engineer (L5) - Games Player Experiences

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix seeks a senior TV UI engineer to innovate Game Player experiences, emphasizing collaboration, accessibility, and inclusive culture. The role involves building scalable, performant code and driving cross-functional initiatives.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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