Exceptional Service Jobs in Washington DC

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Looking for Exceptional Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Service position in the Washington DC area.

Senior Information Systems Administrator (R3077) *Top Secret Clearance required

Company: Shield AI

Location: Washington DC

Posted Feb 02, 2025

Shield AI is seeking a highly experienced Systems Administrator with 35 years of experience to join their Classified IT Team. The ideal candidate will have a strong desire to learn, exceptional troubleshooting skills, and a commitment to upholding high standards. The role involves maintaining classified and CUI information systems, providing technical support, problem resolution, escalation, documentation, onsite support, imaging and deployment, training and development, and participating in new system planning. Required qualifications include extensive experience in system administration, customer support skills, technical skills in Windows Server, Ubuntu, and cloud environments, A+ and Security+ certifications, and a DOD Top Secret security clearance. Preferred qualifications include advanced technical expertise, scripting and automation skills, and cross-platform experience.

Compliance Testing Senior Manager

Company: Capital One

Location: Washington DC

Posted Feb 02, 2025

Capital One is seeking a Compliance Testing Senior Manager to lead a team of professionals in ensuring Capital One processes and transactions comply with regulatory requirements. The role involves leading a multitiered Compliance Testing Team, developing and executing the Compliance Testing Calendar, and driving strategic transformation through technology solutions. The ideal candidate should have exceptional leadership skills, deep expertise in compliance and business processes, and a proven track record of driving strategic results. Basic qualifications include a Bachelor's Degree or military experience, at least 5 years of experience in Compliance Testing, Risk Management, Compliance Monitoring, or Audit, at least 5 years of people management experience, and at least 1 year of cloud data structure, data analytics, and Artificial Intelligence experience. Preferred qualifications include a Masters degree or Juris Doctorate degree, extensive knowledge or experience with consumer regulations, superb verbal and written communication skills, and compliance related certifications. The role is based in McLean, VA or Richmond, VA with a salary range of $170,800 - $194,900 or $155,300 - $177,200 respectively. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace.

Manager, Product Management - Mainstreet Customer Management

Company: Capital One

Location: Washington DC

Posted Feb 02, 2025

Capital One's Mainstreet Customer Management (MSCM) team is seeking a Product Manager to lead ML-driven marketing initiatives and expand them across Card. The role involves driving enhancements in ML experimentation, data, and messaging platforms, collaborating with marketers and BAs, and leveraging tech team tools. The ideal candidate should be human-centered, business-focused, technology-driven, and transformational, with a passion for customer-focused solutions. Basic qualifications include a bachelor's degree and 3+ years of product management experience. Preferred qualifications include a degree in Computer Science or Engineering, an MBA, and Agile product management experience. The role offers competitive compensation and benefits, with a salary range of $158,400 - $180,800 for the McLean, VA location.

Manager, Go-to-Market Strategy Consulting

Company: MarketBridge

Location: Washington DC

Posted Feb 02, 2025

Marketbridge is a growth consulting and marketing firm seeking a GotoMarket Strategy Manager with 5+ years of marketing experience and 3+ years in strategy consulting or market research. The role involves project management, research, storytelling, client relations, marketing expertise, and mentorship. The ideal candidate will have exceptional project management skills, be a persuasive communicator, and be proactive. Marketbridge fosters an entrepreneurial culture with a focus on professional growth, offering competitive compensation, flexible time off, and various benefits. The company is committed to supporting humanitarian and environmental nonprofit organizations.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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