Exceptional Service Jobs in Washington DC

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Looking for Exceptional Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Service position in the Washington DC area.

Director, Regulatory Risk and Governance

Company: Capital One

Location: Washington DC

Posted Feb 01, 2025

Capital One is seeking a Director for Regulatory Risk and Governance. The role involves leading a team to assess and implement new and updated laws and regulations affecting Enterprise Services. The candidate will partner with compliance, legal, and line of business professionals to review and assess the applicability of new or changed laws and regulations to diverse ES businesses. The role requires big picture thinking, strategic direction, and partnering across teams to develop best-in-class industry risk solutions. The successful candidate will be an experienced risk management professional with strong analytical, planning, strategic thinking, organizational, and communication skills.

Manager, Product Management - Fraud (US Card)

Company: Capital One

Location: Washington DC

Posted Feb 01, 2025

Capital One's Fraud Product team is seeking a Product Manager for two key areas: Authentication & Verification and Payment Fraud Decisioning. The role involves driving the roadmap and delivery for real-time intelligent authentication experiences, determining strategy for pooling and reusing authentication tools, building a 101 Learning of the Authentication and Verification Space, outlining CX pain points, and managing a Senior Associate. The Product Manager will also lead a tech team, own feature and capability delivery, partner with data science teams, and collaborate with partner teams. Key qualifications include intellectual curiosity, communication and influencing skills, being a doer, passionate and customer-focused, a learner, and a team player. Basic qualifications include a Bachelor's Degree or military experience and at least 3 years of product management experience or experience in product design, agile delivery, business analysis, data science, or software engineering.

Principal Associate, Security Intelligence Analyst

Company: Capital One

Location: Washington DC

Posted Feb 01, 2025

Capital One's Global Workplace Services GWS team is seeking a Principal Associate Security Intelligence Analyst. The role involves collecting, analyzing, and interpreting security risk intelligence information to support the Protective Intelligence program. Responsibilities include providing near real-time intelligence support, conducting comprehensive risk assessments, and contributing to the production of intelligence products. The ideal candidate will have a high level of skill in OSINT techniques, experience in intelligence analysis, and the ability to work independently and proactively. The role requires at least 3 years of experience in intelligence gathering, intelligence database search tools, intelligence analysis, or a combination of the three, and at least 3 years of experience with open source intelligence data collection, data mining, and investigative techniques. The minimum annual salary for this role is $102,700 in McLean, VA.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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