Exceptional Service Jobs in Washington DC

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Looking for Exceptional Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Service position in the Washington DC area.

Software Engineer: Data and Integrations (Remote)

Company: M3USA

Location: Washington DC

Posted Jan 29, 2025

M3 USA, a leading healthcare innovation company, is hiring for a Software Engineer Data and Integrations role. The role involves developing and improving software systems, data pipelines, and third-party SaaS platforms. The ideal candidate should be a fast-learning adaptable generalist with proficiency in SQL, Python, Typescript, dbt, cloud computing, and web application development. The company offers competitive wages and benefits, and is committed to diversity and inclusion.

Member Experience Specialist, MassMutual Federal Credit Union

Company: MassMutual

Location: Washington DC

Posted Jan 29, 2025

The text describes a job opportunity for a Member Experience Specialist at MassMutual Federal Credit Union. The role involves providing excellent service to members, building positive relationships, educating them about credit union products, and resolving their issues efficiently. The ideal candidate should have strong interpersonal skills, a positive attitude, and a passion for continuous learning. The team consists of a Director of Retail Operations, a Branch Manager, four Member Experience Specialists, and two Member Experience Assistants. The minimum qualifications include a high school diploma and 2+ years of experience in a financial institution. The ideal qualifications include knowledge of credit union products and services, proficiency in teller software, excellent customer service skills, and the ability to work in a fast-paced environment. The company values ethics, integrity, and offers industry-leading pay and benefits. Employment is contingent upon passing a credit check.

Sr. Business Analyst, Strategy for Bank Modernization

Company: Capital One

Location: Washington DC

Posted Jan 28, 2025

Capital One is seeking a Senior Business Analyst for a strategic role in their Retail Bank modernization program. The role involves developing and testing strategies, leading strategic engagements, and supporting multiyear product and program roadmaps. The ideal candidate will have a strong analytical background, excellent communication skills, and a proven track record in decision-making and problem-solving based on analytics. The role requires cross-functional partnership and a results-oriented approach. The salary range for this role is $109,000 - $124,400 for McLean, VA and $99,100 - $113,100 for Philadelphia, PA.

Recruiting Coordinator (Contractor)

Company: Anduril

Location: Washington DC

Posted Jan 29, 2025

Anduril Industries, a defense technology company, is seeking a Recruiting Coordinator to manage interview scheduling, assist candidates with travel and accommodations, and improve the interview process. The ideal candidate will have experience in recruiting, excellent communication skills, and a candidate-first mentality. Anduril offers competitive compensation, benefits, and a positive, diverse, and supportive culture.

AI Software Engineer

Company: BLN24

Location: Washington DC

Posted Jan 29, 2025

BLN24 is a rapidly growing digital creative agency that supports the US Federal Government. They are seeking an AI Software Engineer with expertise in data engineering, machine learning, and artificial intelligence, particularly in integrating and optimizing Large Language Models for chatbot applications. The role involves designing and implementing AI-powered chatbots, developing robust prompts and retrieval-augmented generation pipelines, and collaborating with cross-functional teams. BLN24 offers competitive benefits, including generous medical, dental, and vision plans, flexibility, and opportunities for professional growth. They are an equal opportunity employer that values diversity and inclusion.

Tableau Analyst / Developer with BOE - Remote - Active MBI Clearance

Company: Arthur Grand Technologies Inc

Location: Washington DC

Posted Jan 29, 2025

Arthur Grand Technologies is seeking a skilled Tableau Analyst Developer with 8+ years of experience in Tableau solutions, 5+ years in Business Objects Enterprise BOE, and 3+ years in presenting technical insights. The role involves dashboard design, performance optimization, user collaboration, documentation, and testing. The company offers challenging work, market-relevant benefits, and opportunities for professional growth. Arthur Grand Technologies is a minority-owned staff augmentation and technology consulting firm.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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