Exceptional Service Jobs in Washington DC

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Looking for Exceptional Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Service position in the Washington DC area.

SUPERVISORY INSPECTOR GENERAL

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 21, 2024

This is a public notice for anticipated vacancies, requiring US citizenship, suitability for federal employment, and participation in direct deposit. The role involves overseeing complex audits, potential travel, and security clearance. It's located at Washington Navy Yard, DC, with benefits and a comprehensive rewards package. Veteran's preference doesn't apply under this hiring authority.

DOJ Pathways Internship Program - Bureau of Prisons (Human Resource Student Trainee)

Company: Department of Justice - Justice, Bureau of Prisons/Federal Prison System

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Department of Justice's Pathways Internship Program offers students from high school to graduate level paid work opportunities in federal agencies. This program allows students to gain work experience related to their career goals and become eligible for permanent employment upon completion. Eligibility requires U.S. citizenship, a minimum GPA of 2.5, and maintenance of a half-time or full-time course load. The program is designed to foster a diverse and inclusive work environment. Applicants must be current students pursuing a degree relevant to the position, with specific academic year requirements for GS-04 and GS-05 positions. Successful completion of a pre-employment and panel interview, urinalysis, physical, and background investigation is necessary. Interns may be converted to permanent positions within 120 days of successful completion, provided they meet certain criteria.

Lead Technical Writer-Editor

Company: Department of Justice - Office of Justice Programs

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The U.S. Department of Justice (DOJ), Office of Justice Programs (OJP), Bureau of Justice Statistics (BJS), Planning and Operations, Communications Unit is seeking a candidate for a position. The role requires U.S. citizenship, a background/suitability investigation, Direct Deposit for federal payments, Selective Service registration, pre-employment drug testing, and a potential 1-year probationary period. The position is non-sensitive/moderate risk. Qualifications include undergraduate/graduate education in a scientific, technical, or social science field, or equivalent experience. Specialized experience of one year at GS-13 level or above is required, involving technical writing, editing, and reviewing, and producing clear, accurate publications. Leadership, communication, and advisory support skills are also necessary. The position may be eligible for telework and flexible schedules, with a duty station in Washington, D.C.

IT Specialist (Cybersecurity), CG-2210-14

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a position in the Chief Information Officer Organization of the Federal Deposit Insurance Corporation (FDIC), specifically in the Cyber Risk Management Section. The role involves leading and managing cyber risk management efforts, focusing on DevSecOps and Application Security. The position requires U.S. citizenship, a background investigation, and at least one year of specialized experience in IT and cybersecurity. The role also necessitates strong communication and problem-solving skills.

Supervisory Human Resources Specialist (Director, Talent Technology Solutions) (DE)

Company: Department of Commerce - Office of the Secretary

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a Supervisory Human Resources Specialist (Director, Talent Technology Solutions) in the Department of Commerce. The role requires U.S. citizenship and successful completion of a background check. The position is under the DOC Alternative Personnel System (CAPS) and is equivalent to the GS-15 grade level. Specialized experience of one year is required, with no positive education requirement. Various hiring authorities are available, including those for veterans, persons with disabilities, and military spouses.

Supervisory Sanctions Enforcement Officer (Section Chief)

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The job posting is for a Supervisory Sanctions Enforcement Officer (Section Chief) position at the Departmental Offices, Terrorism and Financial Intelligence - Office of Foreign Assets Control (OFAC). The role involves directing a team to investigate possible violations of OFAC sanctions, recommend and implement enforcement responses, and coordinate with relevant agencies. Key requirements include U.S. citizenship, successful background investigation, and compliance with federal ethics laws. Specialized experience is required for GS-15 and GS-14 levels, involving interpreting and applying U.S. economic and trade sanctions laws, leading investigations, and managing teams. The position offers competitive salaries, bonuses, and a comprehensive benefits package, including health insurance, retirement programs, and flexible work schedules.

Social Science Research Analyst

Company: Department of Justice - Office of Justice Programs

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This position is at the U.S. Department of Justice's Office of Justice Programs, National Institute of Justice in Washington, D.C. The role involves developing, implementing, analyzing, and disseminating social science research and evaluation projects related to crime and justice. The job requires U.S. citizenship, background investigation, direct deposit, Selective Service registration, drug testing, and a probationary period. Qualifications include a degree in behavioral or social science, or equivalent experience. Specialized experience of one year at the GS-11 level or higher is required, with examples including applying social science methods to research areas like child protection and youth justice.

Computer Systems Engineer - Pega Resource

Company: Leidos

Location: Washington, DC

Posted Dec 21, 2024

Leidos is seeking an experienced Computer Systems Engineer - Pega Resource to join the National Airspace System (NAS) Integration Support Contract (NISC IV) to support the Federal Aviation Administration in the Washington DC Office. The role involves designing, developing, and maintaining high-quality software solutions, operational support, and involvement in all phases of the software development lifecycle. Required qualifications include a degree in Computer Science, Mathematics, Engineering, or related field, along with relevant experience in Pegasystems software and PEGA platform management.

Housekeeping Aid-EVS Tech

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Walla Walla, Washington Walla Walla, Washington

Posted Dec 21, 2024

Walla Walla VA Medical Center is hiring a Housekeeping Aid/EVS Technician. The role involves performing janitorial and custodial services using both manual labor and light/heavy-powered cleaning equipment. The job announcement can be used to fill additional vacancies within 90 days. U.S. citizenship is required, and applicants must undergo a background check, potential drug testing, and a probationary period. No specific education requirement exists, but relevant experience is necessary. The position is subject to the Fair Chance Act, and vaccination against influenza and COVID-19 is mandatory. ICTAP and CTAP eligibility may provide selection priority for displaced VA competitive service employees.

CYP Lead - Clover CDC

Company: Department of the Navy - Commander, Navy Installations

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Dec 21, 2024

The text describes a position in a Child and Youth (CY) program, where an incumbent provides specialized developmental care and instruction for children and youth aged 6 weeks to 18 years. The role involves guidance, assistance, and mentoring for CY Program Assistants, working under the direction of a supervisor. The position requires various qualifications including knowledge of child development principles, skills in applying laws for child abuse prevention, and ability to train employees. The incumbent must also pass background checks, drug tests, a physical, and obtain necessary security clearances. A positive sentiment is inferred due to the emphasis on care, development, and qualifications required for the role.

Transportation Specialist - DIRECT HIRE

Company: Department of Transportation - Federal Highway Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The role involves serving as a subject matter expert for safety programs to reduce roadway fatalities and serious injuries. The incumbent will provide technical support, develop standards, and assist with strategic planning. U.S. citizenship is required, and specialized experience is needed for qualification. The position involves travel, background investigation, and potential telework. Key skills include transportation knowledge, partnering, oral and written communication.

Financial Management Analyst

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Dec 21, 2024

This text describes a job posting for a position at the Naval Health Clinic, Oak Harbor, Washington, Resource Management. The role is a Direct Hire Solicitation with potential for a recruitment or relocation incentive. The position requires a Secret security clearance, mandatory seasonal influenza vaccination, and Level 2 Financial Management Certification within 2 years. Qualifications include specialized experience in financial management or a relevant graduate degree. US Citizens are eligible to apply.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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