Exceptional Service Jobs

1,338,750 open positions · Updated daily

Exceptional Service roles are surging as SaaS companies and subscription businesses prioritize customer retention. With AIโ€‘powered chatbots and realโ€‘time sentiment analytics, firms are expanding support teams to keep churn below 5%. The demand is reflected in the 1627 openings, each offering clear salary ranges up to $140,000.

Typical positions include Customer Success Managers, Technical Support Engineers, Client Onboarding Specialists, Escalation Engineers, and Support Operations Leads. Each role blends CRM mastery (Salesforce, HubSpot, Zendesk), data analysis (NPS, CSAT, renewal rates), and automation (Zapier, Jira Service Management) to drive upsell, reduce incidents, and build knowledge bases.

Salary transparency is crucial for professionals who track performance metrics. Knowing the exact pay band for a role that requires, for example, a CCSM certification or Zendesk admin level, allows candidates to negotiate based on real industry benchmarks and evaluate whether a position aligns with their career growth and compensation expectations.

SAP Principal Solution Architect - Human Capital Management and SuccessFactors

Company: IBM

Location: Riyadh, SA

Posted Dec 04, 2025

The text describes the role and responsibilities of an SAP Human Resources Solution Architect, who is responsible for designing, optimizing, and implementing comprehensive HR solutions using SAP SuccessFactors and SAP S/4HANA HR. The role involves strategic roadmap definition, solution design, business partnership, implementation oversight, performance scalability, security, and leadership mentorship.

Assistant Manager - Finance & Administration Delivery - Record to Report

Company: IBM

Location: Chennai, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as an Assistant Manager in Record to Report (R2R). The position involves general accounting responsibilities, coordinating accounting activities, identifying risks and opportunities, and ensuring client service level agreements are met. The role requires a bachelor's degree, 6+ years of experience in R2R, expertise in various accounting tasks, and strong interpersonal skills. IBM Consulting values curiosity, continuous learning, and long-term career growth.

Senior Tech Recruiter

Company: IBM

Location: Krakow, PL

Posted Dec 04, 2025

The role is for an experienced recruiter to lead end-to-end hiring for IBM's cutting-edge R&D organization, partnering with global stakeholders to source exceptional talent for advanced software products. The position offers opportunities to work in a multinational environment, hire top talent, make a local impact, and enjoy limitless learning and development.

Senior UX/UI Tooling Lead & Architect

Company: IBM

Location: Dublin, IE

Posted Dec 04, 2025

The text is a job description for a Senior UI/UX Tech Lead and Architect position at IBM Software. The role involves leading the development of IDE plugins, designing real-time dashboards, and managing a team of frontend developers. The position requires a Master's degree, 5+ years of experience with TypeScript and React, and expertise in architecting IDE plugins, data visualization, and developer workflows.

SAP Principal Solution Architect

Company: IBM

Location: Riyadh, SA

Posted Dec 04, 2025

The text describes a highly experienced SAP S4HANA Principal Solution Architect role in the Defence and Aerospace industry. The architect will lead end-to-end solution architecture, own the SAP S4HANA solution blueprint, ensure compliance with defence regulations, drive integration with various systems, and provide strategic thought leadership on leveraging SAP technologies.

Internship: SAP Consultant in Monterrey, Mexico

Company: IBM

Location: Mexico City, MX

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The SAP Consulting Internship Program provides practical skills and development opportunities for students pursuing careers in SAP Consulting.

Junior Database Specialist

Company: IBM

Location: Sofia, BG

Posted Dec 04, 2025

The job posting is for a Database Specialist for zOS at IBM. The role involves enabling technical development and testing activities for various databases on zOS and related products. The position requires setting up and configuring database instances, advising teams on database solutions, assisting with customer requirements, and creating personal development plans. The team provides infrastructure and platform services to global ISVs and partners, collaborating with IBM Development and partners to provide leading-edge solutions on IBM Z and LinuxONE.

Linux Development Manager

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes the role and responsibilities of a Linux Development Manager at IBM's Linux Technology Centre. The position involves product development, team management, collaboration with product teams, and providing technical direction. The role requires extensive experience in systems software development, leadership skills, and expertise in Linux development and open source communities.

Application Developer-Azure Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a software developer role. The role involves working on hybrid cloud and AI projects, collaborating with stakeholders, and continuous learning. Required skills include proficiency in .NET Core, React or Angular, and experience with Azure services.

Senior Business Analyst – Financial Services

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC offers a career with opportunities to work with leading professionals across industries, delivering solutions using latest technology platforms. The company provides training, promotion opportunities, diversity and inclusion, work-life balance, and traditional benefits. They seek a Senior Business Analyst with financial services experience to lead analysis and documentation of business requirements, collaborate with stakeholders, and ensure solutions meet financial regulations.

Senior Business Analyst - Financial Services

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC offers a career with opportunities to work with leading professionals, deliver effective solutions, and drive business change using latest technology platforms. The company values curiosity, continuous learning, diversity, and inclusion. They provide training, promotion opportunities, feedback, and benefits like flexible working, sabbaticals, and pension plans.

Application Consultant OpenShift

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on infrastructure support for various industries. It highlights the role of an Infrastructure Specialist, responsibilities, required education, and technical expertise. The position involves working with clients globally, delivering solutions, and keeping up with the latest changes in technology.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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