Exceptional Service Jobs

1,338,750 open positions · Updated daily

Exceptional Service roles are surging as SaaS companies and subscription businesses prioritize customer retention. With AIโ€‘powered chatbots and realโ€‘time sentiment analytics, firms are expanding support teams to keep churn below 5%. The demand is reflected in the 1627 openings, each offering clear salary ranges up to $140,000.

Typical positions include Customer Success Managers, Technical Support Engineers, Client Onboarding Specialists, Escalation Engineers, and Support Operations Leads. Each role blends CRM mastery (Salesforce, HubSpot, Zendesk), data analysis (NPS, CSAT, renewal rates), and automation (Zapier, Jira Service Management) to drive upsell, reduce incidents, and build knowledge bases.

Salary transparency is crucial for professionals who track performance metrics. Knowing the exact pay band for a role that requires, for example, a CCSM certification or Zendesk admin level, allows candidates to negotiate based on real industry benchmarks and evaluate whether a position aligns with their career growth and compensation expectations.

Solutions Engineer

Company: IBM

Location: Stockholm, SE

Posted Dec 04, 2025

The Solutions Engineering team at HashiCorp serves as the primary technical resource and internal advocate for customers. Solutions Engineers partner with Sales Executives to support the customer journey, from pipeline creation to renewals. They act as trusted advisors, demonstrating the business value of HashiCorp solutions and driving expansion and adoption. The role requires strong communication, problem-solving, and collaboration skills, as well as deep technical expertise in DevOps, IT operations, security, and HashiCorp tools.

Data Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC offers a career with opportunities to work with visionaries across industries, improve hybrid cloud and AI, and make meaningful change for clients. The company provides training, promotion opportunities, diversity and inclusion, flexible work policies, and traditional benefits. The role involves leading data integration projects, mentoring junior engineers, and shaping technical direction.

Data Scientist Intern 2026 (Buffalo, NY)

Company: IBM

Location: Buffalo, US

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. Interns can enhance knowledge, gain experience, and build a compelling portfolio by working on client projects. The role emphasizes continuous learning, skill development, and personal growth within a culture of coaching and mentorship.

Java Tech Lead for Financial Institution

Company: IBM

Location: Bucharest, RO

Posted Dec 04, 2025

This text describes a Java team lead role at IBM Consulting focused on modernizing legacy applications and collaborating with clients globally. It outlines technical responsibilities, required expertise in Java technologies, and work arrangements, presenting a professional job description with no overtly positive or negative tone.

Sr. Product Manager - HashiCorp Infragraph Connectors

Company: IBM

Location: Kochi, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, focusing on a role as a Product Manager for Project Infragraph, a new capability of the HashiCorp Cloud Platform. The role involves defining, building, and scaling the Connectors Ecosystem, which ingests infrastructure resource data into the graph to enable key use cases. The position requires collaborating with internal and external stakeholders, defining product requirements, and supporting go-to-market efforts.

Azure Cloud FullStack Developer - (Public Sector/Defence)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC offers career growth, training, and a supportive culture for tech professionals, emphasizing innovation and work-life balance.

AWS Cloud Engineer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunity to work with visionaries across industries, improve hybrid cloud and AI solutions, and leverage IBM's strategic partner ecosystem and technology platforms. It emphasizes the importance of curiosity, continuous learning, and long-term career growth in the role.

Application Developer-Adobe Experience Manager

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves developing scalable systems, implementing content management solutions using Adobe Experience Manager, and collaborating with clients to create innovative solutions.

Brand Technical Specialist Intern – Entry Level Sales Program 2026 (September Start)

Company: IBM

Location: Markham, CA

Posted Dec 04, 2025

IBM's Technology Sales Internship Program offers undergraduate and graduate students the opportunity to combine technical expertise with people skills to deliver innovative solutions to clients. The program focuses on building credibility, developing proposals, delivering proof of concepts, defining IBM solutions, and sales prospecting. Interns will work collaboratively with teams, engage with clients, and support sales opportunities.

Security Manager - HashiCorp Vulnerability Management & Compliance Automation

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, specifically a Security Manager role focused on vulnerability management and compliance automation. The role involves leading and expanding security programs, overseeing vulnerability lifecycles, implementing automated compliance controls, and collaborating with various teams to embed security into development workflows. The position is part of IBM's HashiCorp division, which provides solutions for automating and securing multicloud and hybrid environments.

Software Engineer II - HashiCorp Infragraph Connectors

Company: IBM

Location: Kochi, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, focusing on a role within the HashiCorp engineering team. The team builds infrastructure and security lifecycle management solutions using products like Terraform, Packer, Waypoint, Nomad, Vault, Boundary, and Consul. The role involves designing, prototyping, and implementing features, collaborating with various teams, and ensuring stability and usability. The position requires a bachelor's degree, 3+ years of experience in Golang, and expertise in distributed systems and cloud providers.

Infrastructure Specialist-Cloud Application Operations

Company: IBM

Location: Hyderabad, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, providing technical expertise to clients worldwide. It requires strong team player skills, training abilities, communication, and collaboration. The position offers technical operations support, application ID management, infrastructure elasticity, and disaster recovery. Preferred qualifications include a Masters degree and technical understanding of Client platform, PaaS, HA infrastructure, and load balancers.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

Related Pages