Exceptional Service Jobs
1,338,750 open positions · Updated daily
Exceptional Service roles are surging as SaaS companies and subscription businesses prioritize customer retention. With AIโpowered chatbots and realโtime sentiment analytics, firms are expanding support teams to keep churn below 5%. The demand is reflected in the 1627 openings, each offering clear salary ranges up to $140,000.
Typical positions include Customer Success Managers, Technical Support Engineers, Client Onboarding Specialists, Escalation Engineers, and Support Operations Leads. Each role blends CRM mastery (Salesforce, HubSpot, Zendesk), data analysis (NPS, CSAT, renewal rates), and automation (Zapier, Jira Service Management) to drive upsell, reduce incidents, and build knowledge bases.
Salary transparency is crucial for professionals who track performance metrics. Knowing the exact pay band for a role that requires, for example, a CCSM certification or Zendesk admin level, allows candidates to negotiate based on real industry benchmarks and evaluate whether a position aligns with their career growth and compensation expectations.
Staff Software Engineer - Infrastructure
Company: Gusto, Inc.
Location: USA
Posted Nov 27, 2025
Gusto is seeking a forward-thinking technical leader to shape the next generation of their compute Kubernetes and networking service mesh platforms. The role involves defining the long-term vision for how services run and communicate at Gusto, ensuring reliability, scalability, and developer delight. The ideal candidate will have extensive experience in infrastructure platform or site reliability engineering, deep expertise in Kubernetes and service mesh technologies, and a strong bias toward action.
Applied Research Lead - Generative Audio
Company: Runway
Location: North America,Europe
Posted Nov 27, 2025
Runway is seeking a Research Team Lead to lead their Applied ML Research team. The role involves managing projects, collaborating with engineering and product teams, and translating business objectives into technical strategies. The company values diversity, pay equity, and offers a competitive salary range.
Applied Research Lead - Model Scaling
Company: Runway
Location: North America,Europe
Posted Nov 27, 2025
Runway is seeking a Senior Applied Research Scientist to lead pretraining efforts for their next-generation multimodal models. The role requires 4+ years of ML experience, strong programming skills, and a passion for building human-in-the-loop systems for creativity. The company offers competitive salaries and strives to recruit diverse talent.
Staff Backend Engineer
Company: Cloudbeds
Location: Europe,Latin America
Posted Nov 27, 2025
The text describes the role of a Staff Software Engineer at Cloudbeds, focusing on delivering exceptional product experiences for customers worldwide. The position involves working on the Payments team, building secure and efficient payment systems. The ideal candidate should have extensive experience in Java, PHP, and PostgreSQL/MySQL, along with knowledge of event-driven services, IaC, Kubernetes, and Terraform. The role requires strong technical skills, collaboration, and a focus on security, compliance, and continuous learning.
Applied Research Lead - Reinforcement Learning
Company: Runway
Location: North America,Europe
Posted Nov 27, 2025
Runway is seeking a Senior Applied Research Scientist to lead efforts in applying reinforcement learning techniques to improve the quality and controllability of their models. The role requires 4+ years of relevant experience, strong programming skills, and a passion for building human-in-the-loop systems for creativity. The company offers a competitive salary range of $280,000 to $380,000.
Psychometrician
Company: Khan Academy
Location: USA
Posted Nov 27, 2025
Khan Academy is a nonprofit organization with a mission to provide free, world-class education to anyone, anywhere. They offer high-quality learning content and practice for PreK-12th grade and early college core academic subjects, focusing on math and science. The company values diversity, equity, inclusion, and belonging, and is committed to improving learning outcomes for students worldwide, especially those in historically under-resourced communities.
Sr. Product Designer
Company: MyFitnessPal
Location: USA
Posted Nov 27, 2025
MyFitnessPal is a company that provides tools and resources to help users reach their health goals. The MyFitnessPal Design Team fosters an experience-first culture, collaborating across teams to transform user insights into innovative designs for mobile and web platforms. The Senior Product Designer role involves leading design for new experiences, owning end-to-end design, and making data-informed decisions to improve engagement, retention, and subscriptions.
Senior Software Engineer - Detection & Response Engineering
Company: Grafana Labs
Location: UK
Posted Nov 27, 2025
This is a remote Senior Software Security Engineer position in the UK for the Detection & Response Engineering team. The role involves building advanced security tools, conducting detection research, and automating response processes using Go, TypeScript, Python, and the Grafana observability stack. The ideal candidate should have 4+ years of software engineering experience, knowledge of security concepts, and experience with public clouds, Kubernetes, and container ecosystems.
Senior Software Engineer - Detection & Response Engineering
Company: Grafana Labs
Location: Germany
Posted Nov 27, 2025
This job posting is for a Senior Software Security Engineer position at Grafana Labs, a remote role based in Germany. The role involves designing and maintaining internal detection systems, developing detection as code capabilities, working with product teams, leading response tooling development, and guiding cross-functional teams. The ideal candidate should have significant experience in software engineering, core security concepts, and public clouds. The compensation includes a base range of EUR 94208 to EUR 113050, along with Restricted Stock Units (RSUs).
Senior Software Engineer - Detection & Response Engineering
Company: Grafana Labs
Location: Sweden
Posted Nov 27, 2025
This job posting is for a Senior Software Security Engineer position at Grafana Labs in Sweden. The role involves designing and maintaining internal detection systems, developing detection as code capabilities, working with product teams to ensure effective telemetry, leading response tooling development, and guiding cross-functional teams in integrating telemetry detections and response procedures. The ideal candidate should have significant experience in software engineering, core security concepts, and public clouds. The position offers a competitive compensation range and RSUs.
Member of Technical Staff - Applied Research
Company: Runway
Location: North America,Europe
Posted Nov 27, 2025
The role is for an Applied Research Scientist to develop cutting-edge computer vision and generative models for creative tools. The position requires 4+ years of experience in machine learning, computer vision, and graphics, as well as expertise in programming languages and deep learning frameworks. The team values strong communication, collaboration, and the ability to bring research to production and integrate it with user interfaces.
Senior Business Operations Manager - Global Enterprise
Company: Sprout Social
Location: USA
Posted Nov 27, 2025
Sprout Social is hiring a Senior Business Operations Manager for the Revenue Operations team. The role involves collaborating with senior leadership, leading sales operational strategies, developing dashboards, and partnering with cross-functional teams. The ideal candidate has 6-8+ years of experience in sales operations, strong leadership skills, and a track record of driving change and improvement.