Exceptional Service Jobs

1,338,750 open positions · Updated daily

Exceptional Service roles are surging as SaaS companies and subscription businesses prioritize customer retention. With AIโ€‘powered chatbots and realโ€‘time sentiment analytics, firms are expanding support teams to keep churn below 5%. The demand is reflected in the 1627 openings, each offering clear salary ranges up to $140,000.

Typical positions include Customer Success Managers, Technical Support Engineers, Client Onboarding Specialists, Escalation Engineers, and Support Operations Leads. Each role blends CRM mastery (Salesforce, HubSpot, Zendesk), data analysis (NPS, CSAT, renewal rates), and automation (Zapier, Jira Service Management) to drive upsell, reduce incidents, and build knowledge bases.

Salary transparency is crucial for professionals who track performance metrics. Knowing the exact pay band for a role that requires, for example, a CCSM certification or Zendesk admin level, allows candidates to negotiate based on real industry benchmarks and evaluate whether a position aligns with their career growth and compensation expectations.

Compliance Analyst - BSA/AML

Company: Found

Location: Remote

Posted Nov 27, 2025

Found is a company that provides banking services for self-employed individuals, offering tools to automate taxes and expense tracking. They are looking for kind, resourceful, and passionate people to join their team and build a safety net for self-employment. The Compliance Lead role involves assisting with tracking and responding to Requests for Information, preparing monthly reports, conducting BSA/AML transaction monitoring, and performing KYC customer due diligence reviews.

Lead Data Governance Engineer

Company: Canonical

Location: Remote

Posted Nov 27, 2025

Canonical is a leading provider of open-source software and operating systems for global enterprise and technology markets. Their platform, Ubuntu, is widely used in various initiatives such as public cloud, data science, AI engineering, and IoT. The company is founder-led, profitable, and growing. They are hiring a Lead Data Governance Engineer to develop Python-based tooling for data governance policies, processes, standards, and monitoring in compliance with internal policies and regulatory frameworks.

Member of Technical Staff, Backend Engineer - API

Company: Runway

Location: North America,Europe

Posted Nov 27, 2025

The role is for a Senior Software Engineer to join the Backend team at Runway, working on AI-powered video creation and collaboration tools. The company is open to hiring remote candidates across North America and Europe, with offices in major cities. The technical stack includes TypeScript, AWS, Python, PyTorch, Kubernetes, and more. The position offers the opportunity to work with a world-class engineering team, own the full API lifecycle, and improve performance and reliability.

Trading Operations Associate

Company: Kraken

Location: USA

Posted Nov 27, 2025

Kraken is a mission-focused crypto company that aims to accelerate global adoption of crypto for financial freedom and inclusion. They offer various products and services, and are committed to security, education, and client support. The Operations & Trade Support Associate role is critical for smooth daily functioning, trade execution, operational processes, settlements, reconciliations, and regulatory compliance.

Linux Desktop & Devices Support Engineer

Company: Canonical

Location: Remote

Posted Nov 27, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on customer success and technical support. The company offers a globally remote role for a Linux Engineer/Administrator to support customers using Ubuntu and open source products. The role involves investigating and resolving customer issues, participating in training sessions, and contributing to knowledge base articles.

People Analytics & Data Consultant

Company: Netwrix

Location: USA

Posted Nov 27, 2025

The job description highlights a strategic role in HR analytics and data storytelling, emphasizing global compensation strategies and a culture of innovation and excellence. It outlines key responsibilities like transforming HR data into actionable insights, leading compensation programs, and collaborating with executives. The company promotes values such as customer focus, transparency, and continuous learning, while offering competitive benefits and career growth opportunities.

Consultant - SmartRecruiters Implementation (2nd Shift)

Company: Cielo

Location: India

Posted Nov 27, 2025

This job posting highlights Cielo's commitment to career growth, working with industry experts, and fostering a positive work environment. The role involves implementing talent acquisition technologies and requires skills in SmartRecruiters and Paradox. The company emphasizes ethical behavior, team collaboration, and professional development opportunities.

NetSuite Administrator

Company: Canonical

Location: EMEA

Posted Nov 27, 2025

Canonical is a leading provider of open-source software and operating systems for global enterprise and technology markets. Their platform, Ubuntu, is widely used in various industries. The company is founder-led, profitable, and growing. They are hiring a NetSuite Administrator who strives for high engineering quality and process efficiency. The role involves developing engineering solutions in NetSuite, Salesforce, and other business systems, collaborating with colleagues, and learning Canonical business processes.

Project Manager - PMO Lead, Human Capital

Company: Guidehouse

Location: USA

Posted Nov 27, 2025

The role is a Lead Human Capital Program Management Office & Change Management position. The candidate will lead and execute multiple project management efforts for critical strategic HR priorities, focusing on the people side of change. The ideal candidate will have experience in process improvement, business process methodologies, and internal corporate HR experience in a professional services firm. The role requires strong project management, change management, and supervision skills.

Senior Software Engineer - Detection & Response Engineering

Company: Grafana Labs

Location: Spain

Posted Nov 27, 2025

This is a remote Senior Software Security Engineer position in Spain. The role involves building advanced security tools and processes, collaborating with teams, and contributing to the security community. The ideal candidate has significant experience in software engineering, security concepts, and cloud systems.

Legal Operations Manager

Company: n8n

Location: Europe

Posted Nov 27, 2025

n8n showcases its growth, community, and achievements, offering a positive work environment with opportunities for impactful contributions.

Salesforce Administrator

Company: Canonical

Location: EMEA

Posted Nov 27, 2025

Canonical is a leading provider of open-source software and operating systems for global enterprise and technology markets. Their platform, Ubuntu, is widely used in various initiatives such as public cloud, data science, AI engineering, and IoT. The company is founder-led, profitable, and growing. They are hiring a Salesforce Administrator to work remotely in the EMEA region, focusing on developing engineering solutions in NetSuite, Salesforce, and other business systems. The role requires exceptional academic track record, experience with CRM/ERP systems, and professional written and spoken English.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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