Exceptional Service Jobs

1,338,750 open positions · Updated daily

Exceptional Service roles are surging as SaaS companies and subscription businesses prioritize customer retention. With AIโ€‘powered chatbots and realโ€‘time sentiment analytics, firms are expanding support teams to keep churn below 5%. The demand is reflected in the 1627 openings, each offering clear salary ranges up to $140,000.

Typical positions include Customer Success Managers, Technical Support Engineers, Client Onboarding Specialists, Escalation Engineers, and Support Operations Leads. Each role blends CRM mastery (Salesforce, HubSpot, Zendesk), data analysis (NPS, CSAT, renewal rates), and automation (Zapier, Jira Service Management) to drive upsell, reduce incidents, and build knowledge bases.

Salary transparency is crucial for professionals who track performance metrics. Knowing the exact pay band for a role that requires, for example, a CCSM certification or Zendesk admin level, allows candidates to negotiate based on real industry benchmarks and evaluate whether a position aligns with their career growth and compensation expectations.

Senior Software Engineer - Pricing & Availability

Company: Airbnb

Location: USA

Posted Nov 11, 2025

The text describes the role of a Senior Engineer in Pricing and Availability at Airbnb. The team focuses on quality, reliability, and simplifying the complexity of pricing and availability. The Senior Engineer will lead projects, build efficient backend components, and mentor team members. The role requires expertise in backend systems, strong communication skills, and a passion for efficiency and user experience.

Transportation Claims Adjuster: Auto Physical and Property Damage

Company: Reserv

Location: Remote

Posted Nov 11, 2025

Reserv is an insurtech company focused on automating manual tasks in claims processing using AI and automation technology. They are seeking highly organized and customer-focused Transportation Claims Adjusters to join their team. The role involves providing high-quality customer service, managing claims, coordinating vehicle repairs, and ensuring compliance with regulations. Reserv values diversity, empathy, and continuous learning, and offers a generous benefits package.

Senior Software Engineer II, Backend - Intelligence Team

Company: HubSpot

Location: UK

Posted Nov 11, 2025

The text describes a Senior Software Engineer II position on HubSpot's Customer Journey Intelligence Backend team. The role involves designing and building scalable backend systems for personalized customer experiences, collaborating with AI, data, and product teams, and improving data integrations. The ideal candidate has strong backend engineering skills, experience with distributed systems and recommendation services, and a product mindset.

Data Science Manager - Credit Cards

Company: Sunbit

Location: USA

Posted Nov 11, 2025

Sunbit is a fintech company that offers a credit card with no fees and a fast, fair pay-over-time option. They use AI technology to provide instant decisioning, streamline fraud checks, and deliver personalized offers. Sunbit is known for its high approval rates, transparency, and inclusion. They have a strong company culture based on core values and offer competitive perks to their employees.

Senior Manager - Account Management

Company: Branch

Location: USA

Posted Nov 11, 2025

Branch is a fintech company on a mission to empower workers with financial freedom through accessible financial services and inclusive products. They value diversity, innovation, and collaboration, and are seeking a Senior Manager of Account Management to lead a team in managing client accounts, driving revenue growth, and delivering exceptional customer experiences.

Interstate Tractor Trailer Bodily Injury Claims Adjuster

Company: Reserv

Location: Remote

Posted Nov 11, 2025

Reserv is an insurtech company focused on automating claims processes using AI and automation technology. They are seeking highly organized and customer-focused Commercial Transportation Resolution Specialists to join their team. The role involves communicating with customers, handling claims, and ensuring quick and appropriate resolutions. Reserv values diversity and offers a generous benefits package.

Personal Injury Protection (PIP) Adjuster

Company: Reserv

Location: Remote

Posted Nov 11, 2025

Reserv is an insurtech company focused on automating claims processes using AI and automation technology. They are seeking a detail-oriented Personal Injury Protection Resolution Specialist to join their team. The role involves investigating and evaluating PIP claims, managing claim inventories, ensuring compliance, and providing exceptional customer service. Reserv values diversity, empathy, and continuous learning.

Customer Success Manager - EHR

Company: Osmind

Location: Remote

Posted Nov 11, 2025

Osmind is a technology company focused on psychiatry, serving 800+ independent psychiatry practices across 49 states. They provide EHR software solutions, clinician community, and managed services to help clinics provide high-quality care, scale as businesses, and contribute to research. Osmind is backed by top investors and offers a wide range of employee benefits.

Technical Manager - PX Platform

Company: Scopely

Location: Canada,Spain

Posted Nov 11, 2025

Scopely is seeking a Technical Manager for the PX Platform to join their ambitious AAA cross-platform game team remotely in Spain or Canada. The role involves building and operationalizing systems to power the global Player Experience organization, managing daily operations of PX systems, and collaborating with various teams to enhance service improvements and ensure compliance with data privacy standards.

Energy Consultant (Energy Market Specialist)

Company: Kraken

Location: France,Germany,Spain,Japan,Australia,UK,Denmark

Posted Nov 11, 2025

Kraken is a technology company focused on creating a smart sustainable energy system. They aim to optimize renewable generation, create an intelligent grid, and enable utilities to provide excellent customer experiences. The company is seeking a Senior Energy Consultant to provide expert advice and guidance in the energy sector of Portugal.

DevOps Engineer

Company: Athennian

Location: Remote

Posted Nov 11, 2025

Athennian is a company that helps legal, finance, and tax teams manage business entity and corporate structure information. They are looking for a motivated DevOps Engineer to join their Cloud Security and Infrastructure team. The role involves building and maintaining cloud-based infrastructure, collaborating with engineering teams, and optimizing deployment tooling and infrastructure. The company values outcome-driven, wide responsibility, learning mindset, and strategic speed. They offer benefits such as health, dental, and vision coverage, parental leave, and a work-from-home allowance.

IoT Security Consultant

Company: GuidePoint Security

Location: USA

Posted Nov 11, 2025

GuidePoint Security is seeking highly skilled IoT security professionals for upcoming projects. The company is growing and looking to hire a Senior IoT Security Consultant with expertise in securing IoT devices and environments. The role requires strong technical skills, the ability to foster client relationships, and a desire to continuously learn and improve.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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