Exceptional Service Jobs

1,338,750 open positions · Updated daily

Exceptional Service roles are surging as SaaS companies and subscription businesses prioritize customer retention. With AIโ€‘powered chatbots and realโ€‘time sentiment analytics, firms are expanding support teams to keep churn below 5%. The demand is reflected in the 1627 openings, each offering clear salary ranges up to $140,000.

Typical positions include Customer Success Managers, Technical Support Engineers, Client Onboarding Specialists, Escalation Engineers, and Support Operations Leads. Each role blends CRM mastery (Salesforce, HubSpot, Zendesk), data analysis (NPS, CSAT, renewal rates), and automation (Zapier, Jira Service Management) to drive upsell, reduce incidents, and build knowledge bases.

Salary transparency is crucial for professionals who track performance metrics. Knowing the exact pay band for a role that requires, for example, a CCSM certification or Zendesk admin level, allows candidates to negotiate based on real industry benchmarks and evaluate whether a position aligns with their career growth and compensation expectations.

IT Business Analyst - Compliance (f/m/x)

Company: IBM

Location: Lancy, CH

Posted Dec 09, 2025

This text describes a senior IT Business Analyst role at IBM Consulting, highlighting career growth opportunities, technical expertise in compliance projects, and benefits like training and global collaboration. It emphasizes innovation, client impact, and professional development in a dynamic tech environment.

Brand Technical Specialist Intern – Entry Level Sales Program 2026

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM's internship program emphasizes collaborative innovation, technical expertise, and client-centric solutions. The role involves building credibility, developing proposals, and leveraging technology to drive digital transformation. It offers growth opportunities with a focus on teamwork and professional development.

Application Developer

Company: IBM

Location: Jakarta, ID

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, strategic technology platforms, and opportunities for growth through problem-solving and creative solutions.

Application Developer-Adobe Experience Manager

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise, and impactful solutions for innovative companies.

HR Transformation Centre of Competence (CoC) Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM Consulting is seeking an HR Transformation Consultant to leverage their successful AI-led HR transformation experience, focusing on inspiring clients, data-driven opportunities, and global team collaboration through proven methods and domain expertise.

Project Manager-Data Platforms

Company: IBM

Location: Navi Mumbai, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting involving data domain projects, team management, and technical expertise in document design tools. Requirements include a bachelor's degree, experience with Exstream tools, and knowledge of SmartCOMM.

Senior Azure FullStack Developer - Healthcare Sector

Company: IBM

Location: London, GB

Posted Dec 09, 2025

The text promotes IBM CIC's career opportunities, emphasizing growth, innovation, and a supportive work environment. It highlights benefits like training programs, career development, and a culture of collaboration. The role involves working on cloud and AI solutions for healthcare clients, with requirements for technical expertise and certifications.

Technical Agent (Bilingual German and English)

Company: IBM

Location: Zagreb, HR

Posted Dec 09, 2025

IBM's job description emphasizes innovation, problem-solving, and client collaboration, highlighting opportunities to work on challenging projects and deliver exceptional technical support in a dynamic environment.

PROCESS DELIVERY SPECIALIST-RECORD TO REPORT

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a Deputy Manager role in IBM's Record to Report R2R domain, emphasizing collaboration with innovative companies, career growth opportunities, and technical expertise in accounting processes. It highlights IBM's commitment to professional development and strategic partnerships.

PROCESS DELIVERY SPECIALIST-TALENT DEVELOPMENT OPTIMIZATION PROCESSES

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on digital transformation, global client collaboration, and innovation. It emphasizes opportunities for career growth, strategic partnerships, and impactful work with cutting-edge technologies like AI and hybrid cloud solutions. The role requires expertise in benefits administration, compensation processes, and system management, with a strong emphasis on problem-solving and customer service.

SAP Security / SAP IDM Consultant

Company: IBM

Location: SYDNEY, AU

Posted Dec 09, 2025

This job description seeks a Principal SAP Security Consultant with expertise in leading security projects, ensuring compliance, and fostering innovation. Required skills include deep SAP security knowledge, strategic thinking, and leadership capabilities. Applicants must have NV1 clearance and a relevant degree or experience.

Data Engineer-Enterprise Content Management

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a role in IBM Consulting's delivery centers focusing on technical expertise and document design using OpenText Exstream. Responsibilities include creating templates, understanding file formats, and performing unit testing. Required skills involve experience with Exstream tools and technical knowledge.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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