Full Time Jobs in Greater NYC Area

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Looking for Full Time jobs in Greater NYC Area? Browse our curated listings with transparent salary information to find the perfect Full Time position in the Greater NYC Area area.

Payroll Projects Manager

Company: King's Hawaiian

Location: Greater LA Area

Posted May 04, 2024

<p>Joining Kings Hawaiian makes you part of our `ohana family We are a familyowned business for over seventy years respecting our roots while thinking about our future as we continue to grow and care for our customers and the communities we serve Our `ohana members build an environment of inclusivity as they freely collaborate pursue learning through curiosity and explore innovation as critical thinkers Beyond that we are also passionate about supporting the longterm health and wellbeing of our employees and their families If youre excited to rise with our team come and join our `ohana <br >Working independently the Payroll Projects Manager leads the organizations payroll function while also spearheading technical projects related to payroll time amp attendance and serving as a technical project management resource for the People team Successful candidates for this position will possess strong leadership skills technical expertise in payroll systems and a proven track record in project management Principle outcomes of this position include 1 seamless collaboration between internal and external partners resulting in flawless execution of payroll processing 2 continuous improvement of payroll and timekeeping systems and processes resulting in effective compliance measures increased automation and streamlined administration and 3 effective technical and project management support for new and existing projects that intersect with payroll and time amp attendance Reporting to the Senior Director of Total Rewards the Payroll Projects Manager will interact with his or her supervisor as needed<br ><b> ESSENTIAL JOB DUTIES AND RESPONSIBILITIES <b><br ><b> Payroll Management <b><br ><p><ul><li> Oversee and manage the organizations payroll function ensuring accurate and timely processing of payroll for all employees <li> <li> Maintain compliance with all federal state and local payroll regulations and tax requirements <li> <li> Handle payroll inquiries and discrepancies resolving issues promptly and effectively <li> <li> Collaborate with finance and People teams to ensure seamless integration between payroll and other related functions <li> <li> Supervise and mentor the People and Payroll Analyst providing guidance and support in their daily tasks and professional development <li> <ul><p><br ><b> Technical Project Leadership <b><br ><p><ul><li> Lead projects related to payroll system enhancements upgrades and implementations <li> <li> Serve as the primary point of contact for complex payrollrelated technical issues and provide expertise in troubleshooting and problem resolution <li> <li> Collaborate with crossfunctional teams to gather requirements define project scope and develop project plans <li> <li> Drive project execution ensuring milestones are met on time and within budget <li> <li> Provide regular updates and reports on project status to stakeholders and senior management <li> <ul><p><br ><b> Time and Attendance Management <b><br ><p><ul><li> Oversee the time and attendance system including configuration maintenance and troubleshooting <li> <li> Influence organizational leaders to leverage best practices for timekeeping processes to improve efficiency and accuracy <li> <li> Train stakeholders on timekeeping procedures and system usage <li> <ul><p><br ><b> HR Systems Innovation amp Support <b><br ><p><ul><li> Provide innovative support and guidance to team members on payrollrelated matters <li> <li> Stay informed about emerging trends and developments in payroll technology and systems <li> <li> Collaborate with DTS to address technical issues and implement system improvements <li> <li> Assume joint ownership with People Solutions and DTS for integrations that impact payroll and time amp attendance systems <li> <ul><p><br ><b> BASIC AND PREFERRED QUALIFICATIONS EDUCATION andor EXPERIENCE <b><br ><p><ul><li>Bachelors degree from an accredited institution with concentration in HR Business Accounting or equivalent work experience required<li> <li>At least 5 years in payroll administration or related field required<li> <li>At least 2 years of supervisory or project team management experience required<li> <li> Demonstrated background of progressive responsibility in a payroll function with extensive knowledge of payroll practices principles and regulations required experience in manufacturing environment preferred <li> <ul><p><br ><b> MINIMUM QUALIFICATIONS JOB SKILLS ABILITIES <b><br ><p><ul><li>Proficient knowledge of payroll practices and implementationmanagement of payroll systems<li> <li> Certified Payroll Professional CPP or Project Management Professional PMP preferred <li> <li>Proficient knowledge of payroll platforms such as Workday ADP SAP or similar ADP preferred <li> <li>Proven experience leading payrollrelated projects including system implementations and upgrades<li> <li>Expert understanding of payroll regulations tax laws and compliance requirements<li> <li>Proficient project planning skills including the ability to organize prioritize and control job responsibilities to meet deadlines in an environment with overlapping and conflicting priorities<li> <li>Demonstrated capacity for gatheringscrutinizing data to identify issues opportunities patterns and sustainable business solutions<li> <li>Proficient relationship building skills including the capacity to predict and manage behavior build and leverage crossfunctional partnerships within and outside of the organization<li> <li>Demonstrated capacity to directly and indirectly manage and lead teams providing guidance support and ongoing development<li> <li>Proficient knowledge of Windowsbased business computers and Microsoft Office programs specifically Excel and Outlook<li> <li>Consistently demonstrates the qualities of a Kings Hawaiian leader the ability to activate and amplify aloha in every ohana member<li> <ul><p><br >Compensation Range $117500 $167500<br >Kings Hawaiian is an equal opportunity employer We celebrate diversity and are committed to creating an inclusive environment for our ohana<p>

Field Director- East

Company: Inspira Marketing

Location: Greater NYC Area

Posted May 04, 2024

Enthuse Marketing is seeking a Field Director, East for their Eastern US Division. The role involves driving business and commercial performance, overseeing a field marketing team, and collaborating with clients and distributors. The ideal candidate should have 10+ years of experience in the beverage alcohol industry, agency experience preferred, and expertise in managing field teams and working remotely. The role requires frequent travel, lifting of heavy cases, and occasional onsite presence in Norwalk, CT. The base compensation range is between $100,000.00-$130,000.00 annually, with bonus potential and full benefits.

Workplace Experience Project Manager

Company: Danaher Corporation

Location: Greater Boston Area

Posted May 04, 2024

Cytiva, a part of Danaher Corporation, offers a life-changing work environment. The Workplace Experience Project Manager role involves designing space planning, managing construction projects, and optimizing vendor service relationships. The position requires 5+ years of related experience, expertise in space planning, and construction management skills. Cytiva provides a competitive salary range of $82,400 - $120,000, along with comprehensive benefits and opportunities for career growth.

Senior Software Engineer (DevOps)

Company: Western Union

Location: Greater Denver Area

Posted May 04, 2024

<div datafield=description> <p>Own devops and pipelines for E2E software development and deployment process Define design and implement complex multitier distributed software systems throughout all phases of the software development process Utilize modern programming languages and design patterns Conduct unit testing and mocking frameworks Assess business needs while providing creative and effective solutions in conformance to emerging technology standards Use technical and domain expertise to solve product challenges and collaborate with other engineers in geographically distributed development centers Work with engineering and business partners to define and build out complex solutions driving value through business process simplification automation and new product capabilities and innovations Define design and implement complex multitier distributed software systems throughout all phases of the software development process Demonstrate strong capabilities in assessing business needs while providing creative and effective solutions in conformance to emerging technology standards Lead product solutioning end to end for new innovations with iterative improvements Strong emphasis on customer journey product quality performance tuning troubleshooting and continuous development Be a culture champion on the team and across the company Assess business needs while providing creative and effective solutions in conformance to emerging technology standards Interface and collaborate with other engineers in geographically distributed development centers Apply Agile methodology daily and follow Definition of Done DoD process for better quality by maintaining 90 unit test coverage and 70 integration test coverage Develop technical amp domain expertise and apply to solving product challenges Perform thorough code reviews Estimate engineering effort plan implementation and roll out applications with crossfunctional impacts Share engineering support and release Position allows for 100 remote work from anywhere in the US and reports to Headquarters in Denver CO Salary $130520 $150250 per year<p> <p>MINIMUM REQUIREMENTS Masters degree or US equivalent in Computer Science Computer Information Systems or related field plus 3 years of professional experience as a Software Engineer Technical Lead Lead Consultant or any occupationpositionjob title involving software systems engineering<p> <p>Must also have experience in the following 3 years of professional experience utilizing Java Springboot API and Microservices 3 years of professional experience utilizing Computer science fundamentals 3 years of professional experience utilizing Agile development methodologies with Test Driven Development TDD and CI Continuous IntegrationCD Continuous Delivery pipelines and 3 years of professional experience utilizing Dataingesting applications using industry standard RDBMS NoSQL and Consumer facing APIs and services<p> <p>Referral Bonus $500 Subject to Employee Referral Policy Eligible to internal employees only<p> <p><p> <p><p> <p>Annual base salary gross $130520 $150250 USD The base salary range represents the anticipated low and high end of the Western Union salary range for this position Actual salaries will vary and will be based on various factors such as candidates qualifications skills competencies and proficiency for the role The base salary is one component of Western Unions total compensation package for employees Other rewards and benefits include short term incentives health insurance several options to choose from accident and life insurance access to the best in class learning and development platforms to name just a few To view more details of our benefits visit us here httpsmywubenefitscom In addition to the annual salary this role is also eligible to receive an annual bonus<p> <p>Estimated Job Posting End Date<p> <p>07032024 <p><p>This application window is a goodfaith estimate of the time that this posting will remain open This posting will be promptly updated if the deadline is extended or the role is filled<p> <div>

Senior Manager, People Operations

Company: RingCentral

Location: Greater Denver Area

Posted May 04, 2024

<p><b> Say hello to opportunities <b><br >Its not everyday that you consider starting a new career Were RingCentral and were happy that someone as talented as you is considering this role First a little about us were a $2 Billion annual revenue company with double digit Annual Recurring Revenue ARR and a $93 Billion market opportunity in UCaaS Contact Center and AIpowered adjacencies We invest more than $250 million annually to ensure our AIenabled technology and platforms meet or exceed the needs of our customers <br >RingSense AI is our proprietary AI solution Its designed to fit the business needs of our customers orchestrated to be accurate and precise and built on the same open platform principles we apply to our core software solutions <br >This is where you and your skills come in Were currently looking for an experienced Sr Manager People Operations <br ><p><ul><li> Responsible for overseeing all aspects of the People Operations function including employee lifecycle activities HR policies HR processes including employee relocation and offboarding legal compliance and reporting HR service delivery HR inbox management employee communication and HR project management<li> <li> Provide HR technical advice knowledge and People Operations leadership to support RingCentrals workforce<li> <li> Identify areas for improvement and develop a roadmap to enhance PeopleOps processes and programs while promoting scalability<li> <li> Lead a team of 5 HR generalists overseeing daytoday employee lifecycle activities projects and programs<li> <li> This is a hybrid role based in either our Belmont CA or Denver CO locations<li> <ul><p><br >To succeed in this role you must have<br ><p><ul><li> 10+ years of progressive HR People Operations experience in a fast paced growth environment<li> <ul><ul><li> Extensive knowledge of People Ops strategies policies and processes amp experience leading a team<li> <li> Track record of driving and delivering results across HR disciplines including but not limited to HR policy management compensation benefits compliance training performance management change management immigration and LampD<li> <li> Strategic thinking with an ability to solve immediate challenges while building for scale and considering long term impact<li> <li> Strong organizational skills and ability to manage multiple priorities and deliverables with accuracy and quick execution<li> <li> Project management track record and ability to follow through programs from start to finish<li> <li> Highly effective verbal and written communication skills amongst all levels<li> <li> Working knowledge of common HRIS systems including Workday<li> <li> Working knowledge of US labor law compliance reporting and audits<li> <li> Effective and proactive leader guided by thoughtfulness empathy and collaboration<li> <li> Maintain high levels of confidentiality and tact<li> <ul><p><br >Desired Qualifications<br ><p><ul><li> SHRM SCP or SPHR certification<li> <li> Experience building from scratch and continuously improving upon what has already been built<li> <ul><p><br >What we offer <br ><p><ul><li> Comprehensive medical dental and life insurance<li> <li> Pension<li> <li> ESPP<li> <li> Paid time off and paid sick leave<li> <li> Paid maternity paternity amp parental leave<li> <ul><ul><li> Wellness programs including 11 coaching and meditation guidance with TaskHuman and HeadSpace<li> <ul><ul><li> Employee Assistance Program EAP with counseling sessions available 247<li> <li> Free legal services that provide legal advice document creation and estate planning<li> <li> Employee bonus referral program<li> <ul><p><br ><b>RingCentrals People team<b> recruits supports and rewards the talented people who are reimagining the world of communications Youll be part of a team that partners with businessunit leaders and provides worldclass HR support The people team also refines and improves our Total Rewards programan innovative holistic package of benefits that provides RingCentral employees with the tools resources and environment they need to grow their careers and do the best work of their lives <br >RingCentrals work culture is the backbone of our success and youll be at the forefront of those efforts We are recognized as a Best Place to Work by Glassdoor the Top Work Culture by Comparably and hold local BPTW awards in every major location Bottom line We are committed to hiring and retaining great people because we know you power our success RingCentral offers onsite remote and hybrid work options optimized for the ways we work and live now <br ><b>About RingCentral<b><br >RingCentral Inc NYSE RNG is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ MVP™ global platform More flexible and cost effective than legacy onpremises PBX and video conferencing systems that it replaces RingCentral® empowers modern mobile and distributed workforces to communicate collaborate and connect via any mode any device and any location RingCentral is headquartered in Belmont California and has offices around the world <br >RingCentral is an equal opportunity employer that truly values diversity We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process If you require such accommodations please click on the following link to learn more about how we can assist you <br >If you are hired in Belmont the compensation range for this position is between $113000 and $161500 and if you are hired in Denver the compensation range for this position is between $96600 and $138000 for fulltime employees in addition to eligibility for variable pay equity and benefits Benefits may include but are not limited to health and wellness 401k ESPP vacation parental leave and more The salary may vary depending on your location skills and experience<p>

Client Operations Specialist

Company: Choozle

Location: Greater Denver Area

Posted May 04, 2024

<p><span><span><span><span><span><span>The Client Operations Specialist role supports Choozles selfservice clients and internal AccountMedia teams with a shared goal of retention revenue growth and client satisfaction The Client Operations Specialist will be an integral part of the enablement and success of Choozle selfservice advertisers acting as the first line of support for Choozles Foundation level clients <span><span><span><span><span><span><p> <p><span><span><span><span><span><span>SALARY $55000$60000<span><span><span><span><span><span><p> <p><span><span><span><span><span><span>LOCATION Must be located or willing to relocate to Denver CO and Choozle has a hybrid environment w 2 days in the office <span><span><span><span><span><span><p> <p><span><span><span><span><span><span>WHAT YOU WILL DO<span><span><span><span><span><span><p> <ul><li><span><span><span><span><span><span>Assist with selfservice advertising client inquiries regarding the Choozle platform troubleshooting media solutions and general client services<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Managing and escalating troubleshooting issues to the Technical Support team<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Review digital media campaigns for performanceenhancing optimization suggestions and insights that drive advertiser success with Choozle<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Facilitate the creation and delivery of custom audiences and solutions for digital media campaigns in conjunction with Choozle partners and thirdparty vendors<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Assist with client optimizations and other related platform questions and issues<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Managing and approving refunds receipts and transaction adjustments in our billing tool<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Manage multiple facets of client operations within Choozle Hubspot Salesforce The Trade Desk and other third party vendors<span><span><span><span><span><span><li> <ul><p><span><span><span><span><span><span>WHO YOU ARE<span><span><span><span><span><span><p> <ul><li><span><span><span><span><span><span>Preferred experience operating primarily within a support centerhelp desk ticketing environment Hubspot Zendesk Intercom Jira<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Preferred experience with digitalprogrammatic advertising and advertising technology solutions The Trade Desk Amazon DSP Xandr Facebook AdWords Google Marketing Platform or any other associated ad serving technology<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Effective time management and organizational skills detailoriented ability to prioritize and meet deadlines with quick turnaround times<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Skilled communicator and relationship builder with clients and internal team members alike<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Ability and desire to understand the detailed nuts and bolts of the Choozle platform and the many partners we work with<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Curious and resourceful problemsolver who finds solutions<span><span><span><span><span><span><li> <ul><p><span><span><span><span><span><span>WHAT TO EXPECT<span><span><span><span><span><span><p> <ul><li><span><span><span><span><span><span>Resume Review<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>People Operations 30 minute Virtual Screen<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Manager Interview<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Team Interview<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>DeliberationContingent Offer<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Background Check<span><span><span><span><span><span><li> <ul><p><span><span><span><span><span><span>IN ADDITION TO SALARY CHOOZLE OFFERS<span><span><span><span><span><span><p> <ul><li><span><span><span><span><span><span>Company Equity<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>$100 Monthly Wellness Stipend<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>$100 Work From Home Stipend<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Public Transportation Stipend<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>SelfManaged Time Off<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Paid Parental Leave<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>12 Paid Holidays<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Work FlexibilityHybrid<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>401k ContributionMatch 3 <span><span><span><span><span><span><li> <li><span><span><span><span><span><span>$2000 Employee Referral Bonus<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Medical HSA Employer Paid At 100<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Employer contributions into HSA account<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Medical PPO amp Dental Employer Paid At 90<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Employer Covers Up To 50k Of Life Insurance<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Upgraded Options amp Voluntary Additional Life Plans Available <span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Employer Paid Long Term Disability Provided <span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Employer Provided Employee Assistance Program EAP <span><span><span><span><span><span><li> <li><span><span><span><span><span><span>70 Of Dependent Premiums Covered <span><span><span><span><span><span><li> <li><span><span><span><span><span><span>3 days of paid volunteering <span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Paid leave for miscarriage andor abortion<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>WorkLife Balance<span><span><span><span><span><span><li> <ul><p><span><span><span><span><span><span>WHAT TO EXPECT<span><span><span><span><span><span><p> <ul><li><span><span><span><span><span><span>Resume Review<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>People Operations 30 minute Virtual Screen<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Manager Interview<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Team Interview<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>DeliberationContingent Offer<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Background Check<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Official offer<span><span><span><span><span><span><li> <ul><p><span><span><span><span><span><span>This role will remain posted until filled<span><span><span><span><span><span><p> <p><span><span><span><span><span><span>Choozle is an Equal Employment Opportunity EEO employer and welcomes all qualified applicants Applicants will receive fair and impartial consideration without regard to race sex color religion national origin age disability veteran status genetic data or other legally protected status Choozle is committed to the full inclusion of all qualified individuals In keeping with our commitment Choozle will take the steps to assure that people with disabilities are provided reasonable accommodations Accordingly if reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the position andor to receive all other benefits and privileges of employment please contact <strong>hrchoozlecom<strong><span><span><span><span><span><span><p> <p><span><span><span><span><span><span>OTHER DUTIES <span><span><span><span><span><span><span><span><span><span><span><span>Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job Duties responsibilities and activities may change at any time with or without notice<span><span><span><span><span><span><p> <p><span><span><span><span><span><span>PHYSICAL DEMANDS <span><span><span><span><span><span><span><span><span><span><span><span>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job While performing the duties of this job the employee is frequently required to sit The employee is occasionally required to stand walk and use hands to finger handle or feel controls The employee must occasionally lift andor move objects up to 10 pounds Specific vision abilities required by this job include close vision and distance vision This is largely a sedentary role however some filing is required This would require the ability to lift files open filing cabinets and bend or stand on a stool as necessary <span><span><span><span><span><span><p> <p><span><span><span><span><span><span>PREEMPLOYMENT REQUIREMENTS <span><span><span><span><span><span><span><span><span><span><span><span>A criminal background check is required for any applicant receiving a conditional offer of employment<span><span><span><span><span><span><span><span><span><span><span><span> <span><span><span><span><span><span><span><span><span><span><span><span>Background checks serve as an important part of the selection process at Choozle This type of information is collected as a means of promoting a safe work environment for current and future Choozle employees Background checks also help Choozle obtain additional applicant related information that helps determine the applicants overall employability ensuring the protection of the current people property and information of the organization All offers of employment are contingent on verification of applicants right to work in the United States Choozle complies with the Immigration Reform and Control Act of 1986 every new employee is required to complete the Employment Eligibility Verification Form I9 and show documents that prove identity and employment eligibility <span><span><span><span><span><span><span><span><span><span><span><span>Choozle participates in EVerify and will provide the federal government with employee form I9 information to confirm work authorization<span><span><span><span><span><span><p> <p><span><span><span><span><span><span>Built In Job Codes<span><span><span><span><span><span><p> <p><span><span><span><span><span><span><span>BIHybrid <span><span><span><span><span><span><span><p>

Senior Manager, Contact Center Tier 3 Support

Company: RingCentral

Location: Greater Denver Area

Posted May 04, 2024

<p><b><b>Say hello to opportunities<b><b><br >Its not everyday that you consider starting a new career Were RingCentral and were happy that someone as talented as you is considering this role First a little about us were a $2 Billion annual revenue company with double digit Annual Recurring Revenue ARR and a $93 Billion market opportunity in UCaaS Contact Center and AIpowered adjacencies We invest more than $250 million annually to ensure our AIenabled technology and platforms meet or exceed the needs of our customers <br >RingSense AI is our proprietary AI solution Its designed to fit the business needs of our customers orchestrated to be accurate and precise and built on the same open platform principles we apply to our core software solutions <br ><b>Were currently looking for<b> a collaborative Tier 3 Support Sr Manager to lead our team and deliver a bestinclass support experience for our Contact Center product As a Tier 3 Support Sr Manager you will be responsible for overseeing a team of highly competent support engineers ensuring the prompt resolution of escalated technical issues and collaborating with crossfunctional teams As a Sr Manager for Tier 3 Support your role will be instrumental in providing timely and effective support overseeing daytoday operations setting performance goals training staff and driving resolution until closure at the Tier 3 level Your strategic leadership will involve analyzing data identifying trends implementing process improvements and maintaining exceptional levels of customer satisfaction <br ><b>To succeed in this role you must have experience in<b><br ><b>Accountable Strategic Leadership<b> <br ><p><ul><li> Understand the customers technical journey and design processes and procedures to deliver positive customer experience through efficient technical resolution across all Contact Center support<li> <ul><ul><li> Set clear performance goals aligned with organizational objectives<li> <ul><ul><li> Define and monitor overall performance metrics and take corrective actions to ensure targets are met<li> <ul><p><br ><b>Relationship Building <b><br ><p><ul><li> Collaborate with NICE CXone leadership to identify areas for opportunity and drive initiatives aimed at enhancing the overall customer experience<li> <ul><ul><li> Partner with internal executive and functional stakeholders as the accountable leader for the overall contact center technical support experience<li> <ul><p><br ><b>Ownership of Resolution <b><br ><p><ul><li> Tier 3 is accountable for the technical outcomes of the customer journey from case creation to resolution<li> <ul><ul><li> Ensure Tier 3 owns resolution of escalated issues providing feedback to customers until closure<li> <ul><ul><li> Implement processes to streamline end to end resolution workflows and enhance customer satisfaction levels<li> <ul><p><br ><b>Upskilling Lower Tiers <b><br ><p><ul><li> Develop strategies to upskill lower tiers pushing the cost of resolution to the lowest level possible<li> <ul><ul><li> Partner with support leadership and the enablement team to provide training requirements and SME resources to enhance lowertier support teams capabilities<li> <ul><p><br ><b>KPI Development and Analysis <b><br ><p><ul><li> Develop Key Performance Indicators KPIs and targets to measure business performance and areas for improvement<li> <ul><ul><li> Analyze data to identify trends opportunities and areas for process optimization<li> <ul><ul><li> Create and maintain project tracking reporting and delivery of training materials to support continuous improvement efforts<li> <ul><p><br ><b>Delivering Value at the Tier 3 Support Level <b><br ><p><ul><li> Ensure Tier 3 support operations deliver exceptional value to customers through timely and effective resolution of complex issues<li> <ul><ul><li> Take ownership of escalated cases providing comprehensive support until resolution is achieved at the Tier 3 level<li> <ul><ul><li> Implement strategies to optimize support workflows minimize customer downtime and enhance overall satisfaction<li> <ul><ul><li> Tier 3 is accountable for developing and cascading detailed information about upcoming product changes emerging trends KIs and outages to the larger support organization<li> <ul><p><br ><b>Desired Qualifications <b><br ><p><ul><li> Bachelors degree in a relevant field or equivalent experience<li> <ul><ul><li> Proven experience in a senior leadership role within a customer support environment<li> <ul><ul><li> Strong analytical skills with the ability to interpret data and drive actionable insights<li> <ul><ul><li> Excellent communication and interpersonal skills<li> <ul><ul><li> Demonstrated ability to lead and motivate teams to achieve performance goals<li> <ul><ul><li> Experience in developing and implementing process improvements<li> <ul><ul><li> Knowledge of support technologies and tools<li> <ul><ul><li> Ability to thrive in a fastpaced dynamic environment<li> <ul><ul><li> 5+ years in telecommunications support leadership role preferred<li> <ul><p><br ><b>Note<b> This job description outlines the primary responsibilities and qualifications for Senior Manager Contact Center Tier 3 Support Additional duties may be assigned as needed to meet business requirements <br ><b>What we offer<b> <br ><p><ul><li> Comprehensive medical dental vision disability life insurance<li> <li> Health Savings Account HSA Flexible Spending Account FSAs and Commuter benefits<li> <li> 401K match and ESPP<li> <li> Paid time off and paid sick leave<li> <li> Wellness programs including 11 coaching and meditation guidance<li> <li> Paid parental and pregnancy leave and new parent gift boxes<li> <li> Familyforming benefits IVF Preservation Adoption etc<li> <li> Emergency backup care ChildAdultPets<li> <li> Pet insurance and Pet Telehealth<li> <li> Employee Assistance Program EAP with counseling sessions available 247<li> <li> Free legal services that provide legal advice document creation and estate planning<li> <li> Employee bonus referral program<li> <li> Student loan refinancing assistance<li> <li> Employee perks and discounts program<li> <ul><p><br ><b>RingCentrals Global Service and Support team<b> leads the postsale experience for our customersmaking sure their every need is met and that theyre able to use our products effectively and easily As our customers central point of contact youll champion their needs share deep product knowledge provide innovative solutions and build relationships that show our customers what powering human connection really means <br >RingCentrals work culture is the backbone of our success And dont just take our word for it we are recognized as a Best Place to Work by Glassdoor the Top Work Culture by Comparably and hold local BPTW awards in every major location Bottom line We are committed to hiring and retaining great people because we know you power our success RingCentral offers onsite remote and hybrid work options optimized for the ways we work and live now <br ><b>About RingCentral<b><br >RingCentral Inc NYSE RNG is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ MVP™ global platform More flexible and cost effective than legacy onpremises PBX and video conferencing systems that it replaces RingCentral® empowers modern mobile and distributed workforces to communicate collaborate and connect via any mode any device and any location RingCentral is headquartered in Belmont California and has offices around the world <br >RingCentral is an equal opportunity employer that truly values diversity We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process If you require such accommodations please click on the following link to learn more about how we can assist you <br >If you are hired in Colorado the compensation range for this position is between $74000 and $107000 for fulltime employees in addition to eligibility for variable pay equity and benefits Benefits may include but are not limited to health and wellness 401k ESPP vacation parental leave and more The salary may vary depending on your location skills and experience <br >This role has an application deadline of June 302024 Please apply prior to the deadline to be considered for the role<p>

Senior Business Analyst

Company: FareHarbor

Location: Greater Denver Area

Posted May 04, 2024

FareHarbor, a leading reservation software for tours, activities, and attractions, is seeking a Senior Business Analyst for the North America region. The role involves providing insights to support data-driven decisions, optimizing data strategy, collaborating with cross-functional stakeholders, and building a knowledge base for the Commercial team. The company values its employees, offering comprehensive benefits and a supportive work environment.

Demand Generation Manager

Company: Assignar

Location: Greater Denver Area

Posted May 04, 2024

Assignar is a mission-led cloud-based construction tech startup looking for a Demand Generation Manager to spearhead their marketing strategies and drive customer acquisition efforts. The company has found product-market fit and is now looking to expand its team to support its growth trajectory.

Senior Marketing Manager

Company: Stream

Location: Greater Boulder Area

Posted May 04, 2024

Stream is seeking a full-time senior Marketing Manager, preferably onsite in Boulder, CO or remote. The role involves managing multiple Marketing functions, ensuring consistent tone and quality in content, and collaborating with various teams. The ideal candidate should have 7+ years of Marketing Experience, strong writing skills, and proficiency in Hubspot, Google Analytics, and Salesforce. Stream offers a casual, social, and spirited culture with growth opportunities, freedom in location and working hours, and comprehensive benefits.

Marketing Operations Specialist

Company: AirDNA

Location: Greater Denver Area

Posted May 04, 2024

<p><span>AirDNA began with a big dream in a balmy California garage in 2015 Since then the technology startup has grown into the leading provider of data and business intelligence for the billiondollar travel and vacation rental industrywith offices in Denver and Barcelona Our selfserve platform eliminates guesswork and equips Airbnb hosts with smart and competitive insights needed to succeed in the everevolving shortterm rental landscape We also arm enterprise clients with customized reports and indepth dashboards to ensure they can scale and invest strategically These customers include hundreds of top financial institutions real estate companies vacation rental managers and destination marketing organizations around the world We track the daily performance of over 10 million Airbnb and Vrbo properties across 120000 global markets We also collect data from over a million partner properties This marriage of scraped and source data enhanced by our proprietary algorithms makes our solutions the most accurate and comprehensive in the world Were firm believers that data isnt the destination its the starting point The launchpad The bedrock for any futureforward business<span><p> <p><br ><p> <p><b>The AirDNA Team<b><p> <p><span>At AirDNA were a team of data enthusiasts on a mission to empower our customers to smartly grow their businesses And were on the hunt for a team leader who can take an agile approach to help us build sophisticated and scalable acquisition strategies In short Life is never boring here And we genuinely live and breathe our company values Happy Hungry and Honest People who are ready to exemplify these values are especially encouraged to apply <span><b>We invite you to apply even if you are unsure about whether you meet every single requirement in this posting We carefully consider every application not just those that check off all the boxes<b><p> <p><br ><p> <p><b>The Role<b><p> <p><span>The mission of the Marketing Operations Specialist is to enable the marketing team to achieve revenue growth goals through actionable analytics and insights and operational efficiency This role serves as a bridge between marketing and sales teams to facilitate the completion of revenueoriented projects and to communicate results to the company This role will establish best practices and tactically lay the groundwork for scalable operations They will be an effective partner in strategy creation and function as a collaborative leader to evolve both execution and strategy This role will report to the Senior Director of Growth Marketing <span><p> <p><b>Heres what youll get to do <b> <p><ul><li>Manage selfservice dashboard that measures fullfunnel KPIs to attribute performance by channel enabling marketing teams to make informed decisions for resource allocation<li> <li>Manage enterprise dashboard that shows how marketing efforts convert into MQLs gt Sales Stages gt closed deals enabling us to identify conversion rates at the various stages and which initiativeschannels contribute strongest performance<li> <li>Regularly inform stakeholders across marketing product sales and finance on marketing performance to ensure cross functional alignment on the best possible datadriven marketing strategy<li> <li>Utilize DOMO Hubspot and other analytics tools to extract actionable insights from marketing data such as campaign performance customer behavior and trends<li> <li>Develop custom reports and dashboards to visualize key metrics and KPIs providing stakeholders with clear and actionable information<li> <li>Manage a scalable bestinclass marketing technology stack and provide training and support to the marketing teams<li> <li>Administer the marketing budget and ensure marketing expenses are tracking against plan<li> <ul><p><b>Heres what youll need to be successful <b> <p><ul><li>Previous experience in a marketing operations role or similar capacity preferably in B2B or B2C environments<li> <li>Strong project management skills including proactive communication and ability to manage multiple initiatives simultaneously<li> <li>Experience and understanding of budgeting processes and budget optimization <li> <li>Skilled in DOMO HubSpot or similar analytics tools<li> <ul><p><b>Heres what you can expect from us <b> <p><ul><li>Competitive cash compensation and benefits the salary range for this position is $75000 $85000 per year <li> <li>Colorado Salary Statement The salary range displayed is specifically for those potentially hired who will work or reside in the state of Colorado if selected for this role Any offered salary is determined based on internal equity internal salary ranges market dataranges applicants skills and prior relevant experience certain degrees and certifications <li> <p>Benefits include<p> <li>Medical dental and vision packages to meet your needs<li> <li>Unlimited vacation policy take time when you need it <li> <li>Eligible for Companys annual discretionary bonus program<li> <li>401K with employer match up to 4<li> <li>CommuterRTD benefit<li> <li>Quarterly team outings<li> <li>Continuing education stipend<li> <li>Inoffice lunch three days a week<li> <li>We have a great office located just a few blocks away from Union Station in the heart of Denvers historic LoDo neighborhoodhigh ceilings exposed brick a fully stocked kitchen snacks espresso etc and plenty of meeting rooms and brainstorming nooks<li> <li>16 weeks of paid parental leave<li> <li>New MacBooks for employees<li> <li>Petfriendly<li> <ul><p> <p><p>AirDNA seeks to attract the bestqualified candidates who support the mission vision and values of the company and those who respect and promote excellence through diversity We are committed to providing equal employment opportunities EEO to all employees and applicants without regard to race color creed religion sex age national origin citizenship sexual orientation gender identity and expression physical or mental disability marital familial or parental status genetic information military status veteran status or any other legally protected classification The company complies with all applicable state and local laws governing nondiscrimination in employment and prohibits unlawful harassment based on any of the aforementioned protected classes at every location in which the company operates This applies to all terms conditions and privileges of employment including but not limited to hiring assessments probation placement benefits promotion demotion termination layoff recall transfer leave of absence compensation training and development social and recreational programs education assistance and retirement <p> <p><br ><p> <p>We are committed to making our application process and workplace accessible for individuals with disabilities Upon request AirDNA will reasonably accommodate applicants so they can participate in the application process unless doing so would create an undue hardship to AirDNA or a threat to these individuals others in the workplace or the company as a whole To request accommodation please email complianceairdnaco Please allow for 24 hours to process your request<p> <p><p>

Associate Director- Analytics

Company: Lockton Companies

Location: Greater Denver Area

Posted May 04, 2024

<p><b>Job Summary<b> <p> <p> Proactively collaborate with stakeholders at all levels of the organization <p> <p> Develop and maintain dependable working relations with internal and external partners and clients <p> <p> Promote total quality awareness by understanding and supporting quality initiatives and drive associate performance to obtain company standards <p> <p> Coordinate and direct the efforts of unit members to fulfill responsibilities objectives and the overall effectiveness of the unit <p> <p>o Ensure all agency procedures are followed <p> <p>o Utilize unit members strengths and help them improve weaknesses <p> <p>o Foster communication and promote teamwork <p> <p>o Prepare and deliver timely performance appraisals for those associates directly supervised comply with the Lockton Performance Improvement proce <p> <p> Direct and monitor activities and programs for associate training development and career growth <p> <p> Participate in the recruitment of unit associates and assist in the interviewing and hiring process Coordinate the orientation of new unit associates and determine areas of training needed to assist new associates acclimate to the Lockton culture and develop needed skills for their position <p> <p> Document requirement create mockups prototypes adhoc SQL queries and other artifacts to support requirements <p> <p> Execute testing needed to assure the desired functionality and data integrity of BI solutions and meet business requirements and deadlines <p> <p> Provide ongoing analytical support for BI solutions released to the business <p> <p> Proactively identify data quality issues and recommend data integrity checks to alert users when such issues occur <p> <p> Innovate using the latest technology or deliver information needed to drive business decisions <p> <p> Proactively assist in communicating to users with respect to BI software upgrades and new features released by BI <p> <p> Proactively share knowledge with coworkers and ensure appropriate knowledge transfer to cover duties as needed <p> <p> Participate in the annual budget process by planning for upcoming unit expenditures <p> <p> Make a positive contribution to customer satisfaction and constantly strive to improve service to the customer <p> <p> Communicate in a positive manner to contribute to a cohesive pleasant work environment <p> <p> Make decisions in compliance with established Lockton standards of quality performance and service <p> <p> Understand when to proceed alone and when to involve others <p> <p> Interface with top management of other businesses representing Lockton in the highest professional manner <p> <p> Protect the confidentiality of information learned by performing the duties of the position <p> <p> Comply with Lockton procedures and policies <p> <p> Accumulate required continuing education credits to maintain current insurance license <p> <p> Attend company and department meetings positionrelated seminarsclasses carrier functions and social events as required <p> <p> Perform other workrelated duties as assigned <p> <p><b>Requirements<b> <p> <p> Bachelors degree preferably in Computer Science or equivalent education andor experience <p> <p> Minimum 5 years of experience in a Business Intelligence Analysis role with handson continuous work experience in using Microsoft SQL Server and Business Intelligence tools to support user <p> <p> reporting needs <p> <p> Two or more years of experience managing people <p> <p> Strong analytical and research skill <p> <p> Ability to perform detailed data analysis ie determine the structure content and quality of the data through examination of source system data and data samples <p> <p> Able to read and write SQL query statements <p> <p> Knowledge of Visual Basic <p> <p> Proficient in MS Excel and Microsofts Power BI Suite Power BI PowerQuery PowerPivot DAX <p> <p> Professional experience in successfully supporting users reporting and data needs <p> <p> Organizational and time management skills to prioritize heavy workloads to meet timesensitive deadlines Must be resultsoriented with the ability to change priorities as needed <p> <p> Ability to comply with all company policies and procedures proactively protecting the confidentiality of client and company information <p> <p> Must have strong verbal written and interpersonal skills to interact with clients project team members and associates at all levels of responsibility representing Lockton in the highest professional manner <p> <p> Insurance experience preferred but not required <p> <p> Work outside of regular business hours as needed <p> <p> Legally able to work in the United State<p>

Frequently Asked Questions

What are typical salary ranges for Full Time tech roles by seniority?
Junior software engineer: $70k–$90k. Mid‑level: $90k–$120k. Senior: $120k–$160k. Lead/Staff: $160k–$200k. Principal/Director: $200k–$260k. These ranges reflect U.S. averages and vary by city (e.g., San Francisco vs. Austin).
What skills and certifications are most valuable for Full Time positions?
Core tech stacks (Java, Python, Go) plus cloud expertise (AWS Certified Solutions Architect, Azure Fundamentals, GCP Professional Data Engineer) and container orchestration (Certified Kubernetes Administrator) drive hiring. Security credentials like CISSP or CompTIA Security+ are mandatory for security‑centric roles. Mastery of CI/CD tooling (GitHub Actions, CircleCI) and data tools (Snowflake, BigQuery) also boost competitiveness.
Is remote work available for Full Time tech roles?
Yes—over 70% of full‑time listings offer remote or hybrid options. Companies typically require a home office with a dedicated desk, dual‑monitor setup, and a 44‑hour workweek split between on‑site meetings and remote coding sessions. Remote roles often include a stipend for internet and electricity, and some firms provide a quarterly stipend for home‑office upgrades.
What career progression paths exist for Full Time tech employees?
Typical paths: Engineer I → Engineer II → Senior Engineer → Staff Engineer → Principal Engineer → Director. For product: Associate PM → PM → Senior PM → Product Lead → VP Product. Advancement hinges on measurable impact (e.g., feature launch velocity, code quality improvements) and leadership of cross‑functional initiatives.
What industry trends affect Full Time tech employment?
Artificial intelligence, cloud‑native architecture, edge computing, and cybersecurity are reshaping the full‑time landscape. Companies prioritize talent that can develop AI models, orchestrate microservices with Kubernetes, and harden systems against zero‑trust attacks. Those who stay current with emerging tools and frameworks—such as TensorFlow, Pulumi, and Chaos Engineering practices—see higher demand and better compensation.

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