Full Time Jobs in Hendersonville, TN
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Client Success Manager
Company: EVERSANA
Location: Memphis, TN
Posted Apr 27, 2024
<p><b>Company Description<b> <p><p>At EVERSANA we are proud to be certified as a Great Place to Work across the globe Were fueled by our vision to create a healthier world How Our global team of more than 7000 employees is committed to creating and delivering nextgeneration commercialization services to the life sciences industry We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech startups to established pharmaceutical companies Our products services and solutions help bring innovative therapies to market and support the patients who depend on them Our jobs skills and talents are unique but together we make an impact every day Join us <p> <p>Across our growing organization we embrace diversity in backgrounds and experiences Improving patient lives around the world is a priority and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs We are deliberate and selfreflective about the kind of team and culture we are building We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA our people clients and most importantly the patients we serve We are EVERSANA <em> <em><p> <p><b>Job Description<b> <p><p><strong>THE POSITION<strong><br >The Client Success Manager CSM is the primary business and relationship manager for EVERSANAs Channel Management amp 3PL business As an account manager from 6 10 pharmaceutical manufacturers clients this role manages the relationship and aiding in the coordination of daytoday communications related to service delivery to help ensure appropriate service levels to attain and maintain Client Delight The Client Success Manager in conjunction with the leaders of distribution operations order to cash supply chain solutions IT and Quality establish and maintain a highly effective business relationship with our pharmaceutical clients This role works directly with senior EVERSANA and client leadership This position is responsible to establish regular touch points and business reviews including formal presentations on a regular basis and generate account plans to ensure Client Delight is achieved Additionally the role will collaborate with members of the Commercial team to align on account penetration and increased share of wallet<p> <p><strong>CRITICAL RESPONSIBILITIES<strong><p> <ul><li>Relationship Management of 610 clients as the primary relationship and escalation contact with client The primary functions for the CSM includes relationship management operational support and coordination launch readiness communication and problem solving both strategictactical <ul><li>Creating Executive summaries outlining issuesproblems and solutions<li> <li>Presenting findings and solutions to Client and EVERSANA leadership as applicable<li> <ul><li> <li>Lead interactions within EVERSANA and with clients to arrive at expected service delivery outcomes while achieving a high level of Client Delight<li> <li>Lead internal Channel Mgmt team meetings to problem solve through collaboration and communication resulting in a more efficient and effective delivery of service for the client accounts <ul><li>Suggest solutions when appropriate<li> <ul><li> <li>Maintain a highlevel adherence to department and company processes resulting in high quality client experience indepth reporting and satisfaction<li> <ul><p><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES<strong><p> <p><strong>Account Management<strong><p> <ul><li>Develop exceptional relationships at all levels within the client account and EVERSANA<li> <li>Proactive communication within various levels at the client site to identify issues resolve issues recommended solutions and offer new services where needed<li> <li>Manage with a sense of urgency and availability as the client advocate<li> <li>Regular Business Review presentation creation and management including followup to complete deliverables<li> <li>Develop strategic account plans for each assigned client as deemed appropriate<li> <li>Act as the internal champion within the Channel Mgmt team expressing client needs and expectations<li> <li>Manage client expectations<li> <li>Utilize PowerBI to analyze KPIs and service levels for each client and effectively communicate operational performance and recommendations as needed <ul><li>Ability to analyze data and provide insights on performance to KPI targets<li> <li>Establish plans with Operations for KPIs which below target<li> <ul><li> <li>Responsible for addressing client issues requests to ensure strategic priorities are met<li> <li>Manage client escalations to resolution and when needed coordinating internally with the appropriate teamsteam members for investigationresolution<li> <li>Works cross functionally to ensure projects are delivered within established service levels<li> <li>Conduct regularly scheduled meetings with assigned clients create and distribute minutes including regular business reviews that are both strategic and tactical in nature<li> <li>Develop and update Client Account plans for assigned accounts<li> <ul><p><strong>Communication<strong><p> <ul><li>Represents the company with clients customers vendors and business partners<li> <li>Be an expert on EVERSANA Channel Management<li> <li>Lead crossfunctional teams as required and facilitate internalexternal meetings<li> <li>Manage internal and external conflict be a problem solver<li> <li>Creates a positive environment that encourages open and honest communication that is core to collaborative work relationships<li> <ul><p><strong>Travel<strong><p> <ul><li>Expected to travel 25 of the time EVERSANA facilities andor client sites<li> <ul><p><em>The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position<em><p> <p><em>An individual in this position must be able to successfully perform the essential duties and responsibilities listed above Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position<em><p> <p><b>Qualifications<b> <p><p><strong>MINIMUM QUALIFICATIONS<strong><p> <p>The requirements listed below are representative of the experience education knowledge skill andor abilities required<p> <ul><li>A college degree in Business Administration or a related field<li> <li>510 years of 3PL or Outsourced Solutions B2B account management experience Healthcare or Pharmaceutical experience a plus<li> <li>Proficiency using the following softwarehardware Microsoft Excel Microsoft Word Microsoft Outlook Microsoft power point The ability to learn and become proficient in company software packages Experience in PowerBI a plus<li> <li>Strong written verbal and interpersonal communication skills are critical to this position and embodies a collaborative work style<li> <li>Must be a good listener and able to respond to clients in a professional manner<li> <li>The ability to work independently as well as working with management on key client issues<li> <li>Excellent organizational skills with the ability to perform detailoriented work accurately handle several assignments simultaneously maintain confidential information and produce reports in a timely manner<li> <li>Exhibits an upbeat attitude a genuine interest in others and a sense of humor Energizes others and heighten morale through herhis attitude<li> <li>Possesses the ability to develop and articulate ideas and information that generate understanding<li> <li>Proves to be a professional of unquestionable integrity credibility and character who demonstrates high moral and ethical behavior<li> <li>Able to maintain high standards despite pressing deadlines establish high standards and measures do work right the first time and inspect material for flaws test new methods thoroughly reinforce excellence as a fundamental priority<li> <li>Able to take action in solving problems with exhibiting good judgment and a realistic understanding of issues able to use reason even with dealing with emotional topics review facts and weigh options<li> <li>Able to prepare for emerging client needs manage multiple projects determine project urgency in a meaningful and practical way use goals to guide actions and create detailed action plans organize and schedule people and task<li> <li>Able to act in accordance with established guidelines follow standard procedures in crisis situations communicate and enforce organizational policies and procedures recognize and constructively conform to unwritten rules or practice<li> <ul><p><strong>PREFERRED QUALIFICATIONS<strong><p> <ul><li>Experience working within the pharmaceutical supply chain industry and directly with pharmaceutical and biotech clients<li> <li>Experience collaborating and leading internal team members to resolve business issuesrequests<li> <li>Excellent interpersonal skills with the ability to productively negotiate with all levels of within a client including CSuite<li> <li>Great people skills fair kindhearted energetic client focused and be able to have fun<li> <ul><p><b>Additional Information<b> <p><p><strong>OUR CULTURAL BELIEFS<strong><p> <p><strong>Patient Minded <strong>I act with the patients best interest in mind<p> <p><strong>Client Delight <strong>I own every client experience and its impact on results<p> <p><strong>Take Action <strong>I am empowered and hold myself accountable<p> <p><strong>Embrace Diversity <strong>I create an environment of awareness and respect<p> <p><strong>Grow Talent <strong>I own my development and invest in the development of others <p> <p><strong>Win Together <strong>I passionately connect with anyone anywhere anytime to achieve results<p> <p><strong>Communication Matters <strong>I speak up to create transparent thoughtful and timely dialogue<p> <p><strong>Always Innovate <strong>I am bold and creative in everything I do<p> <p><br ><p><p>INC<p> <p><p> <p>From EVERSANAs inception Diversity Equity amp Inclusion have always been key to our success We are an Equal Opportunity Employer and our employees are people with different strengths experiences and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry Diversity not only includes race and gender identity but also age disability status veteran status sexual orientation religion and many other parts of ones identity All of our employees points of view are key to our success and inclusion is everyones responsibility<p> <p>Follow us on LinkedIn | Twitter<p>
Tech Engineer
Company: UBS
Location: Nashville, TN
Posted Apr 29, 2024
UBS is seeking a Network Operations Engineer for a mission-critical role in the Network Services team. The role involves day-to-day management, service oversight, and second-level troubleshooting of the global network. The successful candidate will work closely with ITIL control functions and third-level network engineers. UBS offers flexible working arrangements and a purpose-led culture. The ideal candidate should have 3 years of industry experience, strong knowledge in network technologies, and incident management. CCNP certification or equivalent experience is required. Proficiency in Cisco, Juniper, and Arista technologies is essential. Experience with network monitoring tools and protocols is also desired.
Healthcare Outside Sales Executive
Company: PatientPoint
Location: Nashville, TN
Posted Apr 28, 2024
PatientPoint is seeking a sales professional to join their dynamic team. The role involves marketing and selling patient engagement and educational digital programs to healthcare providers and systems. The ideal candidate should have a Bachelor's degree or equivalent sales experience, proficiency in Microsoft Office, and Salesforce.com. Desired qualifications include experience selling into provider medical practices and using Salesforce.com. The role requires an entrepreneurial work ethic, strong communication skills, and the ability to work independently. PatientPoint offers competitive compensation, benefits, and a hybrid work model.
Bilingual Administrative Assistant
Company: Thyme Care
Location: Nashville, TN
Posted Apr 29, 2024
Thyme Care is a healthcare organization focused on improving cancer patient care through collaboration and technology. They are seeking a bilingual Spanish/English Administrative Assistant for a hybrid role in Nashville. The role involves handling member and provider communications, generating reports, and providing administrative support. The ideal candidate should have telephonic support experience, be organized, an effective listener, comfortable with ambiguity, and eager to learn new technologies. Thyme Care values a people-first approach, bilingualism, organization, effective communication, comfort with ambiguity, a desire to learn new technologies, prioritization skills, and a positive attitude.
Program Manager
Company: Syndigo
Location: Nashville, TN
Posted Apr 28, 2024
<div> <p>Here at Syndigo were enabling our clients to deliver <em>better<em> eCommerce experiences Weve mastered the right data right now From creation to sale thats the value our partners get from us a holistic truly differentiated endtoend solution that closes the loop while increasing sales<p> <p>Basically were the accurate data behind how people feel when they shop online with confidence<p> <p>We cannot do all of this without our amazing people Our employees make the magic happen here at Syndigo and were growing rapidly Were ready for you to collaborate with us to challenge the status quo<p> <div> <p>The <strong>Program Manager Amazon<strong> will be responsible for the business relationship between Syndigo and Amazon across all countries This includes the daytoday management of implementations amp ongoing programsprojecttechnical support<p> <p>Cultivate relationships with executives and stakeholders within Amazon that help Syndigo differentiate in the market and grow engagement within the program<p> <p>Acts as client liaison and is responsible for planning and meeting program objectives<p> <p>Directs the program management efforts across all Syndigo products Responsibilities include the management of requirements gathering scope time cost management quality human resources communication and risks based on the level of integration Additionally provides technical support to onsite users regarding workflows feed failure lookup etc<p> <p>Will be accountable for pullingpushing key performance reporting to clients to provide insights into the systemic amp people processes established<p> <p>Identify issues create hypotheses and execute analysis translate data into meaningful insights present recommendations to key decision makers<p> <p>Works with multiple internal stakeholders including Account Executives to develop and present quarterly business reviews highlight improvement opportunities and potential to grow and strengthen the business relationship shared objectives<p> <p><strong>HOW WELL BE WINNING TOGETHER DAY TO DAY<strong><p> <ul><li><strong>Implementation<strong> Manages the complete project life cycle including discovery analysis estimation development quality control delivery and maintenance phases in conjunction with the product amp technical implementation teams<li> <li><strong>Requirements Definition<strong> Leads requirements gathering sessions with the clients business and IT users to clearly define and document the business need working with the client to determine which needs are met by the core application and which needs would fall under a services agreement<li> <li><strong>Solution Design<strong> Create the detailed specifications and highlevel solution design which defines how the business requirements will be met documenting current and future process flows as well as use cases in partnership with data engineering and development teams<li> <li><strong>Scope<strong> Manages program scope according to program requirements and client constraints<li> <li><strong>Time<strong> Develops and maintains program plans including analysis planning tracking reporting and evaluating program milestones and deliverables<li> <li><strong>Cost<strong> Responsible for creating program estimates tracking program expenses managing forecasted against actual costs and meeting budgeted hours If applicable<li> <li><strong>Quality<strong> Manages program outcomes and relies on experience and judgment to plan and accomplish goals Ensures that all program goals are achieved according to specifications and business objectives<li> <li><strong>Human Resources<strong> Influence without authority Manages resource constraints performs weekly allocation of program resources and directs resource activities<li> <li><strong>Communication<strong> Responsible for daytoday client and program team communication Coordinates client interaction program meetings program updates etc Responsible for keeping historical accounts of progress and communications Periodic travel to partners amp Syndigo Corporate offices<li> <li><strong>Risk<strong> Keeps program team and management informed of program risks and takes efforts to manage and minimize program risks<li> <ul><p><br ><p><p><strong>WE SHOULD TALK IF THIS SOUNDS LIKE YOU<strong><p> <ul><li>Prior Amazon experience as a former employee or technology partner with a background in product program or vendorseller services is preferred<li> <li>BABS degree in Computer Science Business andor related field required<li> <li>5+ years experience in project management or clientrelated position in SaaS<li> <li>May require travel for client meetings<li> <li>PMP certification preferred<li> <li>Must demonstrate excellent analytical verbal and written communication skills<li> <li>Experience working with executivelevel customers suppliers and consultants to gather requirements develop amp execute program plans<li> <li>Experienced user of SmartSheet Excel amp SharePoint<li> <li>Experience with software packages including but not limited to Microsoft Office Suite including Word Excel Access and PowerPoint<li> <li>Knowledge of Salesforce and Jira preferred<li> <li>Exposure to the retail industry a plus<li> <ul><p><span><span lang=ENUS datacontrast=auto xmllang=ENUS xmllang=ENUS><span>LIRemote<span><span><span dataccpprops=> <span><span><p> <p><span>LIBH2<span><p> <div><b><strong>Diversity Equity amp Inclusion<strong><b> <p>Authenticity fuels our work In fact its one of our Syndigo Values To achieve the best version of our organization we know it takes new ideas new approaches new perspectives and new ways of thinking A purpose we are 100 committed to cultivating<p> <p>Diversity is woven into our fabric at Syndigo and its how we stay an industry leader innovating technology solutions that equip our customers with everything they need to be successful <p> <p>All are welcome here and we invite you to join our team if you are ready to help us continue that growth <p> <p><strong><span>GDPRCCPA<span><strong><p> <p dataprovides=questiondescription>Syndigo to process applications holds onto data for a reasonable time after applications are submitted This data is stored for Syndigos internal use by HRRecruiting Staff only Verified requests for data deletion and exports will be completed upon request<p> <p dataprovides=questiondescription><strong>Syndigo Job Applicant Privacy Notice<strong><p> <p dataprovides=questiondescription>At Syndigo we care about your privacy As you go through our recruitment process we are committed to being transparent about how we process your personal data To learn more about how Syndigo processes your personal data go to our Job Applicant Privacy Notice<p> <div>
Sr. Product Operations Manager
Company: Pilot.com
Location: Nashville, TN
Posted Apr 29, 2024
Pilot is hiring a Senior Product Operations Manager for the Financial Inputs team within the Business Universe. The role involves partnering with product managers and designers, developing and testing product behaviors, creating processes and documentation, analyzing data, managing cross-functional relationships, and participating in team meetings. The ideal candidate has a Bachelor's degree, 7+ years of relevant experience, strong analytical skills, proficiency in tech tools, excellent communication skills, and the ability to navigate ambiguity in a fast-paced environment.
Audit Associate
Company: Frazier & Deeter, LLC
Location: Nashville, TN
Posted Apr 29, 2024
Frazier & Deeter, a rapidly growing accounting firm with offices in the US and UK, is seeking to hire recent accounting graduates for their audit team. The firm offers a culture of teamwork, relationship building, and individualized support, providing opportunities for career growth and specialization. The day-to-day responsibilities of an audit associate include working with seniors and managers on various client engagements, gaining testing experience, communicating with team members and clients, and traveling to client sites. Required skills include a positive attitude, excellent communication skills, strong work ethic, growth mindset, understanding of Microsoft Office tools, undergraduate degree in accounting, and 150 credit hours to sit for the CPA exam.
Project Management
Company: AllianceBernstein
Location: Nashville, TN
Posted Apr 29, 2024
AB, a leading global investment management firm, is seeking a Nashville-based Project Manager for its Client Infrastructure Services team. The role involves collaborating with various teams to understand business needs and implement technology solutions. Key responsibilities include conducting meetings, structuring milestone deliveries, communicating results, ensuring solutions meet business needs, and managing tasks. The ideal candidate should have a Bachelor's degree, at least 6 years of project management experience, and understanding of the financial services industry. Strong skills in planning, organization, communication, analytical thinking, documentation, stakeholder management, and Microsoft applications are required. Experience with Jira and Confluence is preferred.
Client Associate
Company: UBS
Location: Nashville, TN
Posted Apr 29, 2024
Parham Deidiker Wealth Advisors, a part of UBS, is seeking a Client Service Associate for an entry-level position. The role involves administrative tasks, analytical components, and creative duties. The successful candidate will work closely with a 6-person team, providing support across multiple business lines. The position offers opportunities for growth and development within a high-performing team. UBS, the world's largest wealth manager, encourages flexible working arrangements and values diversity and equal opportunities.
Wires Platform Senior Technology Specialist
Company: First Horizon Bank
Location: Memphis, TN
Posted Apr 29, 2024
First Horizon is seeking a Wires Platform Senior Technology Specialist with a 'take charge' attitude, strong communication skills, and advanced problem-solving abilities. The role involves collaborating with a team of developers, understanding customer needs, and delivering high-quality technology solutions. Required qualifications include 7+ years in Wholesale payments, 5 years of experience with ACI MTS, and proficiency in Unix-based platforms. The company offers competitive benefits and is recognized as a top employer.
Customer Support Specialist
Company: B12
Location: Nashville, TN
Posted Apr 29, 2024
B12, an early-stage startup, is seeking a Customer Support Specialist to join their growing team. The role involves managing customer communication, supporting long-term customers, learning web design tools, and contributing to support resources. The ideal candidate has 0.5+ years of client support experience, strong communication skills, web design knowledge, empathy for small business users, and the ability to manage priorities. B12 values talent and interest over years of experience and encourages applications from underrepresented minorities. The application process requires a career summary and an informal introduction.
Footwear Product Developer Associate - Johnston & Murphy
Company: Genesco
Location: Nashville, TN
Posted Apr 29, 2024
The Footwear Product Developer Associate role involves collaborating with the development team, designers, and product line managers to create innovative, market-relevant footwear products. Responsibilities include managing sampling and prototyping, creating tech packs, evaluating prototypes, and maintaining clear documentation. The ideal candidate should have a Bachelor's degree in footwear engineering or a related field, 1-3 years of experience, strong computer skills, and effective communication abilities. Domestic and international travel is required.