Full Time Jobs in Spain
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Looking for Full Time jobs in Spain? Browse our curated listings with transparent salary information to find the perfect Full Time position in the Spain area.
Staff Java Software Developer (BSS)
Company: Vonage
Location: Spain
Posted Apr 15, 2024
The job posting is for a Staff Java Software Developer position at Vonage. The role involves building infrastructure and business logic for next-generation unified communication platforms. The developer will be responsible for developing Business Support System solutions that serve millions of users and businesses. The ideal candidate should have at least 8+ years of software development experience, proficiency in Java and Spring, and experience with AWS, Kubernetes, MongoDB, Docker, Salesforce, and Zuora. The role requires end-to-end task ownership, innovation in disruptive technologies, and the ability to independently tackle challenges. Experience in Agile software development methodology, a strong recommendation from a previous employer, and a desire to mentor junior developers are also valued.
DevOps Engineer
Company: leadtech
Location: Spain
Posted Apr 13, 2024
Leadtech, a company with over 500 employees across Spain, is seeking a DevOps Engineer with at least 3 years of experience in web systems. The ideal candidate should have excellent communication skills, be proficient in Linux, and have experience with AWS, Ansible, Terraform, Kubernetes, and CDNs. They will be responsible for defining and driving the DevOps software development life cycle, providing software architecture guidance, and optimizing non-production environments. Leadtech offers a team-first environment, flexible work hours, remote work options, and a comprehensive benefits package including health insurance, training budget, and team-building activities.
Documentation and Technical Writing Manager
Company: Grafana Labs
Location: Spain
Posted Apr 25, 2024
Grafana Labs, a leading open source technology provider for dashboards and visualization, is seeking a Documentation & Technical Writing Manager. The role involves managing a team of technical writers, overseeing the redesign and expansion of the documentation site, and collaborating with engineering and other internal/external groups. The ideal candidate should have experience leading and writing excellent documentation for developers, interacting with engineering teams, and working remotely. The base compensation range for this role in Spain is €69298 - €83158.
Senior Software Engineer - Observability - Receivers
Company: Grafana Labs
Location: Spain
Posted Apr 17, 2024
<p class=jobDescription> <h3> What is Grafana Cloud <h3> <p> Grafana Cloud is our composable observability platform that integrates metrics logs and traces with Grafana It allows our customers to leverage the best open source observability software including Prometheus Mimir Loki and Tempo without the overhead of installing maintaining and scaling their own observability stack <p> <p> The Observability department is focused on enabling developers to understand the health and performance of their applications in any environment by providing tools to instrument their code ingest observability data into Grafana Cloud and visualize and explore it <p> <p> As a company we are remotefirst and global we embrace people of different experiences and backgrounds to build diverse teams where every person brings a unique perspective to the software We are looking for Engineers that are passionate about communicating with data and providing seamless experiences for our customers to join our growing team Engineers at Grafana also have the opportunity to contribute to Open Source communities <p> <h3> What will you be doing <h3> <p> <p> <p> We are the team that is responsible for Ingestion Paths Pipelines and services for Observability We route process and transform data that is being ingested into our backend databases to give the data value to the end user Some of the projects were involved with include <p> <ul> <li> <p> App Olly Tempo Metrics Generation <p> <li> <li> <p> KubernetesApp Olly Integration <p> <li> <li> <p> Agent Management <p> <li> <li> <p> FE Olly Faro CollectorAPI <p> <li> <ul> <p> <p> <ul> <li> <p> Work with your team to deliver new functionality then use the results to iterate and improve <p> <li> <li> <p> Contributing to and reviewing design documents for upcoming features <p> <li> <li> <p> Embrace our opensource culture and contribute to other projects that may not directly fall within your teams scope <p> <li> <li> <p> Take an active role in influencing our roadmap and your career objectives <p> <li> <li> <p> Be a part of your teams oncall rotations and take ownership of the services youre running <p> <li> <li> <p> Mentor and support other team members participate in design discussions and collaborate with the team <p> <li> <li> <p> Regularly sharing ideas and knowledge across a vast array of technical ideologies and mindsets <p> <li> <li> <p> Working closely with the other squads in the Observability <p> <li> <ul> <p> As we are remotefirst and our engineering organization is largely remote we provide guidance and meet regularly using video calls so an independent attitude and good communication skills are a must <p> <p> <p> <h3> What are we looking for in you <h3> <ul> <li> <p> You are comfortable working in a remotefirst company communication is key For us working together means being collaborative friendly kind and respectful We operate by consensus you can contribute to a discussion but then commit to the team decision <p> <li> <li> <p> You are eager to learn and grow Our team is currently looking to double in size over the next year There is a lot of room for growth and development and the team has quite a lot of knowledge to share for those who are willing to learn <p> <li> <li> <p> You enjoy working on complex solutions Grafana is a highly technological solution and has avid followers who rely on it every day and care deeply about their workflows <p> <li> <li> <p> You enjoy being part of the community Community is part of our core and interacting with the community is a daytoday thing for us At the same time you know how to recognize ideas and solutions that bring the biggest value to them and have the biggest impact on their experience <p> <li> <li> <p> You approach development holistically The team owns the full life cycle of our code from writing design docs to looking at community feedback and integration testing We appreciate engineers who enjoy looking at the big picture and also notice the details of the brush strokes <p> <li> <li> <p> You have some experience with operating your code and the intricacies thereof Since a lot of operators and developers use our software having some grounding in both of these spaces really helps us with building better software for our users <p> <li> <ul> <p> <p> <h3> Requirements <h3> <ul> <li> <p> Have solid experience with Go <p> <li> <li> <p> Good understanding of storage solutions with an emphasis on relational databases like MySQL SQLite and Postgres <p> <li> <li> <p> Care deeply about developer and user experience and the quality of the products that you work on <p> <li> <li> <p> Have some experience with delivering projects from gathering requirements and brainstorming ideas to shipping a product to the customers hands in a selfdriven way <p> <li> <li> <p> Have experience writing clean robust and performant software that is easily maintained by others <p> <li> <li> <p> Have experience with mentoring junior engineers in a collaborative but asynchronous environment <p> <li> <li> <p> Enjoy working on complex solutions Grafana is a highly technical solution and has avid followers who rely on it every day and care deeply about their workflows <p> <li> <li> <p> Can take on complex challenges and break them down to achieve tight learning loops to analyze design and build modular solutions deliver MVPs gather data and feedback and then progress iteratively <p> <li> <li> <p> Familiarity with being oncall and performing operationsSRE tasks <p> <li> <ul> <p> <p> <h3> Bonus Points <h3> <ul> <li> <p> Experience with opensource software andor commercial opensource companies <p> <li> <li> <p> Experience working with Docker and Kubernetes <p> <li> <li> <p> Experience with CICD DevOps or Developer Efficiency work streams <p> <li> <li> <p> Been a user of Grafana and Prometheus in operational roles <p> <li> <li> <p> Exposure to microservices architecture and distributed systems or a desire to learn <p> <li> <ul> <p> In the Spain the base compensation range for this role is €88627 €106353 Actual compensation may vary based on level experience and skillset as assessed in the interview process Benefits include equity bonus if applicable and other benefits listed <a class=fontbold underline fontbold underline fontbold underline href=httpsgrafanacomaboutcareersjobs rel=noopener noreferrer nofollow target=blank> here <a> <p> <p> <em> Compensation ranges are countryspecific If you are applying for this role from a different location than listed above your recruiter will discuss your specific markets defined pay range amp benefits at the beginning of the process <em> <p> <p> <p> <p> <p> <p> <p><p>
Solutions Architect - Telco
Company: GitLab
Location: Spain
Posted Apr 15, 2024
The Solutions Architect role at GitLab involves fostering strong relationships with customers in the Telecommunications sector, providing technical expertise during the pre-sales process, collaborating with the sales team to formulate and execute a sales strategy, and serving as a customer advocate to other GitLab teams. The ideal candidate should have strong experience in the telco segment, technical pre-sales experience, and knowledge of modern software development, cloud computing, and the software development lifecycle. GitLab offers a flexible work environment, unlimited PTO, equity compensation, and growth opportunities. The hiring process includes a screening call, interviews with the SA team manager and peers, a GitLab demo, and reference checks.
Senior Site Reliability Engineer
Company: Welltech
Location: Poland, Spain
Posted Apr 13, 2024
Welltech, a global IT powerhouse specializing in Health & Fitness mobile applications, is seeking a Senior Site Reliability Engineer. With over 200M installs and a team of 600 professionals, Welltech aims to transform lives through innovative apps. The role involves empowering development teams, fostering engineering excellence, leading by example, championing automation, owning operational responsibility, elevating observability, guaranteeing continuity, and optimizing infrastructure. The ideal candidate should have proven expertise in large-scale monitoring and logging solutions, technical savvy, DevOps championship, cloud mastery, troubleshooting prowess, security consciousness, and experience with security hardening and serverless architectures. Welltech offers a culture that values innovation, ownership, and technical excellence.
Spain Growth Lead
Company: Reddit
Location: Spain
Posted Apr 19, 2024
<p class=jobDescription> <p> <strong> <u> This is a contract position <u> <strong> <p> <p> <strong> About the Role <strong> <p> <p> Reddit is expanding globally and we are looking for a growth and contentminded leader who is relentlessly focused on building new communities in key markets This is a unique role that acts as a hub connecting community relations content creation amp curation as well as product management This role is for someone with an entrepreneurial drive combined with disciplined growth tactics and a leadership mindset <p> <p> As a Country Growth Lead at Reddit you will be a key player on a crossfunctional team and play a pivotal role in deepening Reddits global presence Steering a small local community and content team your objective will be to drive ecosystem growth by nurturing and managing communities guiding content initiatives and spearheading growth marketing efforts <p> <p> You will forge influential partnerships on and offplatform to reach new users grow the community ecosystem and create an inviting environment that attracts and retains a growing user base By combining your growthminded expertise with an entrepreneurial approach you will contribute significantly to Reddits mission of bringing community belonging and empowerment to everyone in the world <p> <p> <strong> Key Responsibilities <strong> <p> <ul> <li> <p> Steer and operationalize a small local community and content team to drive ecosystem growth and maintain overall ecosystem health eg of local communities of active moderators DAU <p> <li> <li> <p> Apply a creative entrepreneurial approach constantly driving your market pod and crossfunctional partners to test and evaluate new ideas for local growth and engagement <p> <li> <li> <p> Execute comprehensive community strategies to grow and nurture local communities and maintain a healthy and thriving ecosystem <p> <li> <li> <p> Collaborate closely with the product team to ensure local productmarket fit <p> <li> <li> <p> Analyze the content landscape and ecosystem to identify gaps and opportunities ensuring Reddit meets local user needs and preferences <p> <li> <li> <p> Utilize your market expertise to identify trends user behaviors and growth opportunities Understand the markets vibe and adapt strategies accordingly <p> <li> <li> <p> Serve as a local spokesperson for Reddit building influential relationships and partnerships both on and off the platform to reach and attract new audiences <p> <li> <ul> <p> <strong> What We Expect From You <strong> <p> <ul> <li> <p> Bachelors degree or equivalent practical experience <p> <li> <li> <p> Entrepreneurial spirit ability to take initiative and drive projects independently <p> <li> <li> <p> Proven track record of team leadership experience is a plus <p> <li> <li> <p> 7+ years of experience in operations marketing or a techrelated background <p> <li> <li> <p> A healthy blend of operations growth marketing and communitycontent expertise <p> <li> <li> <p> Datadriven and analytical mindset proficiency in excel modeling and knowledge of SQL <p> <li> <li> <p> Passion for combining systemsthinking with data analysis to drive impactful decisions <p> <li> <li> <p> Exceptional communication skills to collaborate effectively with internal teams users moderators partners content creators and influencers <p> <li> <li> <p> Resultsoriented mindset with a keen eye for execution and attention to detail <p> <li> <li> <p> Innate knowledge of market culture including language current events politics customs traditions language topics of interest and taboos <p> <li> <ul> <p> Join us in fulfilling our mission of bringing community belonging and empowerment to the world one community at a time Become a driving force in shaping the future of Reddits growth and success around the world <p><p>
Tax & Accounting Specialist
Company: leadtech
Location: Spain
Posted Apr 14, 2024
Leadtech, a dynamic digital business company founded in 2009, is seeking a Tax & Accounting Specialist. The ideal candidate will ensure effective accounting processes, manage indirect tax activities, and prepare financial statements. They should have at least 5 years of experience in accounting and fiscal departments, with knowledge of Spanish taxes and general accounting principles. The role involves supervising VAT returns, optimizing VAT compliance, and assisting with long-term tax strategies. The company values collaboration, positivity, and offers a range of benefits including flexible work hours, remote work options, and a team-building budget.
QA Tester for Apps
Company: leadtech
Location: Spain
Posted Apr 17, 2024
<p>Were looking for a <strong>QA Tester <strong>who is passionate about their work adapts easily and shares our company values<p><p><strong>A little bit about us<strong><p><p>Leadtech has been fostering and developing innovative digital businesses across several industries since 2009 It has since then expanded to a team of over 500 committed employees working all over Spain We are thrilled to have more than 23 nationalities working together and very proud to see that our products and services are enjoyed by millions of users monthly around the globe <em>LifeAtLeadtech<em><p><p><strong>How will you make a difference<strong><p><ul style=> <li style=>Manage prepare and monitor testing and its push through production in an agile environment<li> <li style=>Together with the QA team define and prepare the strategy to improve the quality of our products<li> <li style=>Work closely with the business and engineering team to provide ideas of improvement<li> <li style=>Share your experience and knowledge with the QA team<li> <ul><p><strong>Your team<strong><p><p>Were teamfirst If you believe in the power of collaboration and that the teams success is your success then youre one of us<p><p>Fun is fundamental We believe in forming strong bonds in and outside the office Thats why we have a teambuilding budget and organize activities to enjoy ourselves<p><p>Positivity wins the day Bring a positive attitude and communicate openly Selfawareness and an openness to learn are always a plus<p><p><strong>Requirements<strong><p><p>What will make you stand out from the crowd<p><ul style=> <li style=>Previous experience working as a QA Tester<li> <li style=>Experience in validation of APPS like IOS and ANDROID<li> <li style=>Strong experience in software Quality Assurance test plan and test case generation<li> <li style=>Experience in Agile methodologies and working in a multidisciplinary team is desirable<li> <li style=>Ability to report and document clearly<li> <li style=>Experience in working with bugtracking software<li> <li style=>Knowledge of programming languages<li> <li style=>Interest in testing industry trends<li> <li style=>Good English and Spanish skills<li> <li style=>Team player<li> <ul><p><strong>Benefits<strong><p><p><strong>Perks of being one of us<strong><p><ul style=> <li style=>Topnotch private health insurance includes dental and psychological services<li> <li style=>Fulltime permanent contract<li> <li style=>Flexible time off no blackout dates plus your birthday Christmas Eve and New Years Eve off<li> <li style=>Remote work OR come into the office if you prefer<li> <li style=>Flextime 7 930 am 330 730 pm<li> <li style=>Free Friday afternoons a 7hour workday + 35hour week in July and August free afternoons here we come<li> <li style=>Enhanced career path designed just for you<li> <li style=>External training budget<li> <ul><ul style=> <li style=>Other ticket restaurant nursery tickets<li> <li style=>Budget for teambuilding activities<li> <li style=>We celebrate all company landmarks<li> <li style=>And when you come into the office youll get free coffee and snacks fresh fruit and can enjoy our game room and the cool terrace overlooking the Mediterranean<li> <ul><p>Sounds good Apply now Were looking forward to getting to know you<p><p><strong>Location<strong><p><p><em>Our exceptional offices are in Barcelonas Blue Building right on the citys seafront Besides our stunning views youll enjoy perks such as free fruit snacks and coffee and will be able to take part in our game competitions<em><p><p><em>We are an Equal Opportunity Employer and are committed to providing employees with a work environment free of discrimination and harassment<em><p><p><em>The personal data you provide will be used solely to manage your candidacy for the purposes of this position You can exercise your rights of access rectification or cancellation by sending a letter to Avenida Litoral 1214 5ta planta Barcelona 08005 Additionally you can email us at protecciondedatosLeadTechcom including documentation proving your identity<em><p><br><br><div class=h2>About the company<div><br><p>At Leadtech we work hard and play harder Our mission is to empower clients and employees to achieve its goals in the online business world <p><p> Since 2007 we have been fostering innovative and creative techniques across a multitude of industries making us pioneers in online project management<p><p> Leadtech is dedicated to constant improvement as well as inspiring new ideas and methods daily for both the world in which we live and the future to come We think big and work bigger and thats why we do business internationally with over 100 passionate professionals who speak over 15 languages fluently <p><p>A global team of focused experts in a range of fields We analyze we socialize we write we code we design we calculate we decide we collaborate we generate we engage we program we create The real question is what dont we do <p><p><br><p><p> With a truly modern approach to company culture our values diversity flexibility and an active workplay balance are what make Leadtech unique<p><img src=httpsremotivecomjobtrack1906835blankgifsource=publicapi alt=>
Head of Product (Dating App)
Company: Social Discovery Group
Location: Georgia, Spain, Serbia, Cyprus
Posted Apr 15, 2024
<p> <p> <p><a href=httpssocialdiscoverygroupcomaboutus rel=nofollow><strong>Social Discovery Group<strong> <a>is the worlds largest group of social discovery companies which unites <strong>more than 50 brands<strong> For <strong>more than 20 years <strong>we have been creating premium international dating services and social discovery apps with a focus on video streaming AI technologies entertainment and game mechanics Our product portfolio includes <strong>Datingcom Cupid Media Dil Mil and many others<strong> The products are already used by more than 500 million users in 150 countries around the world <p> <p>SDG<strong> <a href=httpssocialdiscoverygroupcominvestments rel=nofollow>Invests<a> <strong>in social discovery technology startups around the world <a href=httpssocialdiscoverygroupcominvestments rel=nofollow><strong>Our Investments<strong><a> include <p> <p><strong>Open AI Patreon Flo RAW EVA AI Clubhouse Magnet Woebot Flure <strong><strong>Astry<strong><strong> Coursera Academia Harbour Space Auto1 DocSend AppAnnie Rapyd Boom Supersonic Trading View KHealth and many others<strong><p> <p>We solve the problem of loneliness isolation and disconnection with the help of digital reality<p> <p>Our digital nomad team of <strong>more than 800 professionals <strong>works all over the world Our international team of likeminded people and professionals solves ambitious daily tasks and creates truly global products We value focusing on results a proactive approach and we are always looking for new and unconventional ideas<p> <p>Our teams of digital nomads live and work remotely from <strong>Cyprus Malta the USA Thailand Indonesia Hong Kong Australia Poland Israel Türkiye Latvia and many others<strong><p> <p>We are looking for a Head of Product<strong> <strong><strong><em>for one of our investment products<em><strong><strong> <strong>The product<strong> <strong>is a leading player in the online dating scene renowned for its commitment to mindful connections With a user base of over 15 million across key regions like the United States UK Canada France and Australia offers a refreshing alternative to traditional dating apps Its methodical matchmaking system provides users with one carefully chosen match per day emphasizing quality over quantity<p> <p><strong>Your main tasks will be<strong><p> <ul style=> <li style=>Develop and execute the overall product strategy in alignment with the companys vision and goals<li> <li style=>Lead the team to prioritize features enhancements and bug fixes based on customer feedback market trends and business objectives<li> <li style=>Drive the product roadmap ensuring timely delivery of highquality features and improvements<li> <li style=>Define and track key product metrics analyze data to gain insights and iterate on the product to optimize performance and user satisfaction<li> <li style=>Manage human and financial resources <li> <li style=>Create implement and execute efficient processes to achieve key business and product goals<li> <li style=>Serve as a key spokesperson for the product internally and externally effectively communicating product vision strategy and value proposition to the key stakeholders<li> <ul> <p><strong>We expect from you<strong><p> <ul style=> <li style=>Proven experience in product management within B2C products in related industries dating social connections entertainment industries on international markets with a focus on the USA Englishspeaking tier 1 countries Europe<li> <li style=>Previous PampL management experience is a must<li> <li style=>Leadership experience managing teams of 20+ people<li> <li style=>Financial planning product pitching<li> <li style=>Ability to formulate product and marketing strategy<li> <li style=>Demonstrated success in achieving positive unit economics product profitability and key metrics boost<li> <li style=>Experience scaling businesses<li> <li style=>Strong leadership qualities proactive approach and ability to take ownership of the final outcome<li> <li style=>Background in product analytics UXUI design skills market research would be a significant plus<li> <li style=>Fluent English language proficiency<li> <ul> <p><strong>What do we offer<strong><strong><br><strong><p> <ul style=> <li style=><strong>REMOTE OPPORTUNITY<strong> to work full time<li> <li style=><strong>7 wellness days per year<strong> time off that can be used to deal with household issues to lie down and recover without taking sick leave<li> <li style=><strong>Bonuses up to $5000 <strong>for recommending successful applicants for positions in the company<li> <li style=>Full payment for <strong>professional training international conferences and meetings<strong><li> <li style=>Corporate discount for <strong>English lessons<strong><li> <li style=><strong>Health benefits <strong>If you are not eligible for Corporate Medical Insurance the company will compensate up to $1000 gross per year per employee according to the paychecks This can be spent on selfpurchase of health insurance or on doctors fees for yourself and close relatives spouse children<li> <li style=><strong>Workplace organization <strong>The company provides all employees with an equipped workplace and all the necessary equipment table armchair wifi etc in the locations where we have offices or coworking In the other locations the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years according to the paychecks This money can be spent on the rent of the coworking room on equipping the working place at home desk chair Internet etc during those 3 years<li> <li style=><strong>Internal gamified gratitude system <strong>receive bonuses from colleagues and exchange them for time off merch team building activities massage certificates etc <li> <ul> <p><strong>Sounds good Join us now<strong> <p> <img src=httpsremotivecomjobtrack1906788blankgifsource=publicapi alt=>
Customer Support Engineer
Company: qatium
Location: Spain
Posted Apr 23, 2024
<p dir=ltr><strong>Salary 35K 45K EUR<strong><p> <p dir=ltr><strong>Remote 100<strong><p> <p dir=ltr><strong>30H Week<strong><br><br><p> <div class=h1 dir=ltr>What is Qatium<div> <p dir=ltr>Qatium is an easytouse water management platform for utilities of all sizes We have roots in Valencia and a presence around the world<p> <p dir=ltr>Our SaaS solution gives operations amp planning teams full visibility to run their water networks effortlessly in an open digital environment The objective <strong>make the best use of a scarce and vital resource water<strong><p> <p dir=ltr>Our product is a SaaS solution created to analyze water distribution networks and help operators optimize their network performance The objective make the best use of a scarce and vital resource water<p> <p dir=ltr>Up to 50 of clean water may get lost before it reaches the tap Qatiums mission is to create tools that can help in making the management of water infrastructure more efficient<br><br><p> <p style=maxwidth 433px width 100><img height=217 src=httpslh7usgoogleusercontentcomBApTaIV4H4x78aAYrm90OHzwdxJCESfMFA7BkYs0BzEdaICs5iteFLtGyfdwqXSuPSpWQtIFwLyKU9HNu1urRJfOayHlW63tJukEQhTkPGMrpnAOK2O07y1EHQ2d2eMiYE5KEPMhYq1KPx5yDs style=maxwidth 433px width 100 width=433><p> <p><br><p> <p dir=ltr>We are 100 remote and work 30h per week Sounds good Keep reading 👇<br><p> <div class=h1 dir=ltr>What about Qatiums challenges<div> <p dir=ltr><strong>We have no choice but to innovate<strong><p> <p dir=ltr>Qatium is competing face to face against heavy desktop applications but as a web application<p> <p dir=ltr>In order to succeed we have to use the resources provided by the browser to their full potential Also most of the apps logic runs in the browser there is no backend<p> <p dir=ltr>Were building a completely new product building the tools and frameworks that make Qatium possible <br><br><p> <p dir=ltr><strong>We apply high quality engineering<strong><p> <p dir=ltr>Qatium is not a simple CRUD You will face complex problems related to hydraulic simulation handling GIS data and realtime graphical representation among others Qatium is able to ingest and transform data from hundreds of sensors in real time<br><br><p> <p dir=ltr><strong>Qatium needs to convey a lot of information simultaneously<strong><p> <p dir=ltr>We are building a single software package for users with different expertise levels inside the water industry All of this built over an interactive map We learn from our users to provide them with the information they find more useful at every moment in time<br><br><p> <p dir=ltr><strong>We are continuously discovering our path<strong><p> <p dir=ltr>Being a new product our future is yet to be built We have the responsibility of transforming our product vision into software that is useful for our users relying on their feedback<p> <p dir=ltr>We participate in the whole product cycle<p> <p dir=ltr>We are organized as a single autonomous product team including people with different backgrounds and expertise levels<p> <div class=h1 dir=ltr>How will your onboarding be<div> <p><strong>First Month<strong> <p> <p dir=ltr>You will meet and work with all your teammates You will be assigned a buddy who will help you in your <a href=httpsqatiumgithubiohandbookpeopleonboardinghtml rel=nofollow>onboarding<a> finding answers to all these questions What does each colleague do Where can I find useful documentation What is the support process like<br><br><strong>Third Month<strong><p> <p dir=ltr>You will be fully familiar with the work methodology and culture Also you will have a comprehensive understanding of the organizations objectives and the strategies to be followed to achieve them <p> <p dir=ltr>The application wont have any secrets for you and will be able to answer internal and external queries about Qatium functionalities and that will be part of your daily responsibilities<br><br><strong>Sixth Month<strong><p> <p dir=ltr><em>You will be able to create new processes and improve existing ones in tight collaboration with the success and product teams being responsible for their design and implementation<em><p> <p dir=ltr><em>You will clearly understand all product and functional requirements and how they interact with other tech stack components<em><p> <div class=h1 dir=ltr>What can we offer you<div> <p><strong>Schedule<strong><br><p> <p dir=ltr>Our product team works <strong>30 hours per week<strong> distributed in 6 hours per day from Monday to Friday Usually from 800h to 1400h aligned in the CETCEST timezone UTC+1UTC+2<br><p> <p><strong>Professional growth <strong><br><p> <p dir=ltr>We take care of our employees We know that keeping updated is very important for our team and it is also essential in order to continue creating the best product possible For this reason<br><p> <ul style=><li dir=ltr style=><p dir=ltr>We <strong>organize study groups<strong> to learn together about different topics which will allow us to improve our product<p><li><li dir=ltr style=><p dir=ltr>You will <strong>have a <strong><a href=httpsqatiumgithubiohandbookculturelearningbudgethtml rel=nofollow><strong>learning budget<strong><a> at your disposal which can be used to purchase books course materials attend conferences etc<p><li><li dir=ltr style=><p dir=ltr>We have a <strong>mentoring program<strong> available to help you grow in your career<p><li><ul> <p dir=ltr>We have a <strong>clear ladder with levels<strong> and each level has a specific salary For this vacancy we are looking for people with solid experience so will be aligned with the top levels of the ladder There are several salary steps determined by each team members impact on the product and the team <em>Take a look at our hiring section in our <em><a href=httpsqatiumgithubiohandbookpeoplehiringhtml rel=nofollow><em>handbook<em><a><em><em><p> <p dir=ltr>Salary levels for this vacancy for 30 hours per week equivalent to 40 hours in parentheses are<br><p> <ul style=><li dir=ltr style=><p dir=ltr><strong>35000€<strong> equivalent to 47000 € for 40 hours per week<p><li><li dir=ltr style=><p dir=ltr><strong>40000€<strong> equivalent to 53000 € for 40 hours per week<p><li><li dir=ltr style=><p dir=ltr><strong>45000€<strong> equivalent to 60000 € for 40 hours per week<p><li><ul> <p dir=ltr>Qatiums level is based on impact within the organization If you are curious you can find our <a href=httpsqatiumgithubiohandbookpeopleprogressionframeworkhtml rel=nofollow>progression framework<a><br><p> <div class=h2 dir=ltr>Diversity<div> <p dir=ltr>We are an equal opportunity employer and value diversity at our company We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment<p> <div class=h1 dir=ltr>Recruitment Process<div> <p dir=ltr>Our recruitment process is designed to be quick and transparent We want our candidates to be 100 sure of joining Qatium and for this reason we believe in transparency <p> <p dir=ltr>After the CV screening if your profile matches our requirements you will have a first interview with the People Operations team 30 minutes Once that one is done and if continuing the process you will have another interview to meet the team 1 hour We like to make them in pairs to present the Qatium mission how we work tell you our challenges and check the candidate experience and expectations<p> <p dir=ltr>You can see all the details in the <a href=httpsqatiumgithubiohandbookpeoplehiringhtml rel=nofollow>recruitment process section<a> in our handbook<br><p><div class=h1 dir=ltr>Whats your part in this<div> <p dir=ltr>Our customer success team members are passionate about serving others clientfocused and dedicated to helping all users succeed As a Customer Support Engineer you will be the first line of support for our clients In this role you will work closely with our success and dev teams to quickly and efficiently identify solve or properly direct our clients questions and concerns<p> <ul style=><li dir=ltr style=><p dir=ltr>Ensure customer tickets are addressed and resolved in a timely manner<p><li><li dir=ltr style=><p dir=ltr>Proactively engage with users having issues and keep them informed of the development of solutions should those lengthen<p><li><li dir=ltr style=><p dir=ltr>Resolve customer requests and support issues via inbound call outbound followups email andor chat<p><li><li dir=ltr style=><p dir=ltr>Triage issues detected from application usage<p><li><li dir=ltr style=><p dir=ltr>Diagnostic issues and find workarounds if possible<p><li><li dir=ltr style=><p dir=ltr>Engage with the development team to escalate bugs problems or missing information<p><li><li dir=ltr style=><p dir=ltr>Identify resolve and or escalate risks that may impact the business to the success team<p><li><li dir=ltr style=><p dir=ltr>Maintain documentation in troubleshooting or Help Center articles <p><li><li dir=ltr style=><p dir=ltr>Provide product and customer experience feedback to the product team<p><li><li dir=ltr style=><p dir=ltr>Assist in the development of new processes process documentation training and client communications to improve the support process along the customer journeys onboarding training escalation etc<p><li><li dir=ltr style=><p dir=ltr>Participate in technical discussions with multifunctional teams<p><li><li dir=ltr style=><p dir=ltr>Help establish internal SLAs<p><li><li dir=ltr style=><p dir=ltr>You provide guidance and best practice advice while answering product and developer oriented questions relating to our APIs Frameworks and SDKs key in the near future<p><li><ul> <div class=h1 dir=ltr> Who can join us<div> <ul style=><li dir=ltr style=><p dir=ltr>At least 3 years of relevant work experience<p><li><li dir=ltr style=><p dir=ltr>You have <strong>experience working in Startup environments<strong> or highly complex technical product companies<p><li><li dir=ltr style=><p dir=ltr>You must be fluent in written <strong>and <strong>spoken English and Spanish German is a plus<p><li><li dir=ltr style=><p dir=ltr>Passion for helping people<p><li><li dir=ltr style=><p dir=ltr>Good communication skills writing and speaking<p><li><li dir=ltr style=><p dir=ltr>Driven to grow and take on new responsibilities <p><li><li dir=ltr style=><p dir=ltr>True team player Good interpersonal skills and ability to work in a team of diverse skills<p><li><li dir=ltr style=><p dir=ltr>Strong attention to detail organization skills with an ability to stay focused on assigned tasks <p><li><li dir=ltr style=><p dir=ltr>Ability to learn and work effectively in a virtual environment<p><li><li dir=ltr style=><p dir=ltr>A quick thinker and a fast learner with the ability to work in a rapidly changing environment<p><li><li dir=ltr style=><p dir=ltr>Knowledge of monitoring and observability best practices and ability to suggest improvements in this topic to development teams<p><li><li dir=ltr style=><p dir=ltr>Able to understand scripts and code to run internal scripts for support tasks<p><li><li dir=ltr style=><p dir=ltr>You must be willing to work remotely<p><li><ul> <p dir=ltr>At this time we are only able to provide official employment status to residents of Spain All other candidates join our team as a parttime or fulltime independent contractor and are responsible for paying any taxes or fees where they reside<p> <p dir=ltr>We encourage all qualified candidates regardless of whether they meet every listed requirement to apply for this position If you are passionate about helping create tools to make the best use of water and you believe you can make a meaningful contribution to our team we want to hear from you We are committed to providing equal opportunities for all applicants and welcome individuals from diverse backgrounds<br><p> <img src=httpsremotivecomjobtrack1907775blankgifsource=publicapi alt=>
Customer Service Agent: Korean (night shift)
Company: Feverup
Location: Spain
Posted Apr 20, 2024
<div class=contentintro><p><span style=fontweight>Hi were <a href=22httpsfeverupcom22 rel=nofollow target=blank>Fever<a><span><span style=fontweight><br><span><span style=fontweight>Were excited you are checking out this job offer<span><span style=fontweight><br><span><p> <p><span style=fontweight>We are <span><em><span style=fontweight>the<span><em><span style=fontweight> leading global liveentertainment discovery tech platform with a clear mission <span><strong>to democratize access to culture and entertainment <strong><p> <p><span style=fontweight>How do we achieve our mission Fever has developed a proprietary technology that inspires a global community of over 125M people through personalized and curated experiences in their local city whilst empowering entertainment and event creators to reach new audiences and enhance their experience <span><p> <p><span style=fontweight>Sounds amazing right <span><p><div><p><span style=fontfamily><strong>About the role<strong><span><p> <p><span style=fontfamily>We love our customers and always aim to provide the best service If you like working at home this job is for you <br><span><p> <p><strong>INFO The Schedule for the nightshift position is midnight 1200 am to 0800 am 5 daysweek with 30 minutes of break<strong><p> <p><span style=fontfamily>You will be expected to<span><p> <ul style=> <li style=><span style=fontfamily>Customer Service by email phone or social media for solving any incidents generated<span><li> <li style=><span style=fontfamily>Managing incoming calls and chats and customer service inquiries<span><li> <li style=><span style=fontfamily>Provide accurate valid and complete information by using the right methodstools<span><li> <li style=><span style=fontfamily>Handle customer complaints provide appropriate solutions and alternatives within the time limits follow up to ensure resolution Keep records of customer interactions process customer accounts and file documents<span><li> <li style=><span style=fontfamily>Follow communication procedures guidelines and policies<span><li> <li style=><span style=fontfamily>Take the extra mile to engage customers<span><li> <li style=><span style=fontfamily>As the resolutions of incidents are not constant parallel work for the Department of Operations will be performed<span><li> <ul> <p><span style=fontfamily><strong>About you<strong><span><p> <ul style=> <li style=><span style=fontfamily>Previous experience in User Support or Customer Service positions are highly valuable<span><li> <li style=><span style=fontfamily>Previous experience using Zendesk is preferred<span><li> <li style=><strong><span style=fontfamily>High Korean level oral amp written and fluent in Spanish or English<span><strong><li> <li style=><span style=fontfamily>Skilled at planning organizing prioritizing and executing simultaneous tasks<span><li> <li style=><span style=fontfamily>Have good communication and interpersonal skills<span><li> <li style=><span style=fontfamily>Are a solutionoriented and reliable professional<span><li> <li style=><span style=fontfamily>Are incredibly detailorientated with excellent timemanagement skills<span><li> <li style=><span style=fontfamily>Are flexible Everything can change very quickly and you know how to adapt<span><li> <li style=><span style=fontfamily>Have excellent interpersonal and communication skills<span><li> <li style=><span style=fontfamily>Be decisive and organized<span><li> <li style=><span style=fontfamily>Love being part of a dynamic team in a growing company<span><li> <li style=><span style=fontfamily>Candidates must reside in Spain<span><li> <ul> <p><span style=fontfamily>You can expect to join a group of diverse hardworking team players where a cultural fit is someone willing to stay humble and learn and can work nimbly We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences<span><p> <p><span style=fontfamily>This role is located in<strong> Spain<strong><span><p> <p><span style=fontfamily><strong>Benefits amp Perks<strong><span><p> <ul style=> <li style=><span style=fontfamily>Home office<span><li> <li style=><span style=fontfamily>Great work environment with a young international team of talented people to work with<span><li> <li style=><span style=fontfamily>Possibility to receive in advance part of your salary by Payflow<span><li> <li style=><span style=fontfamily>40 discount on all Fever events and experiences <span><li> <li style=><span style=fontfamily>Health Insurance<span><li> <li style=><span style=fontfamily>Gympass Membership<span><li> <ul><div class=contentconclusion><p>Thank you for considering joining Fever We cannot wait to learn more about you<p> <p>If you want to learn more about us <a class=clink href=22httpsnewsroomfeverupcomenUS22 rel=nofollow target=blank>Fevers Blog<a> | <a href=22httpstecheu20230202feverraises110millioninnewroundat18billionvaluation22 rel=nofollow target=blank>TechEu<a> |<a class=clink href=22httpstechcrunchcom20190804datadriveneventsdiscoveryandplanningstartupfeverraises35millionledbyrakuten22 rel=nofollow target=blank>TechCrunch<a><p> <p>Fever is committed to creating an inclusive and diverse workspace where everyones background and ideas count Our main goal is to find the best possible talent regardless of place of birth racial or ethnic origin gender gender identity religion opinion sexual orientation disability pregnancy marital status age or caring responsibilities We encourage everyone to apply<p> <p>If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey<p> <p>If you want to know more about how Fever processes your personal data click here <a href=22httpsdocsgooglecomdocumentde2PACX1vSifdHjgsYCu8G4EqRPpNv7ASWLTsf4e20v0xUA0LJjFMg57pvMpZcayzTKqNIHZrNG1Ek6jKLBtaLpub22 rel=nofollow target=blank>Fever Candidate Privacy Notice<a><p><div><img src=httpsremotivecomjobtrack1906749blankgifsource=publicapi alt=>