Guest Service Fundamentals Jobs in Atlanta, GA

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Looking for Guest Service Fundamentals jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Guest Service Fundamentals position in the Atlanta, GA area.

Program Manager

Company: DRT Strategies

Location: Atlanta, GA

Posted Dec 20, 2024

DRT Strategies is a consulting firm specializing in IT solutions for federal agencies, healthcare, and financial services. They offer expert management consulting and collaborate with clients to solve their most pressing challenges. The company has a reputation for forward-thinking solutions and demonstrated success in implementing projects that lead to meaningful results. The Program Manager will oversee a technology and contract project with a federal public health program, managing multiple customer relationships and delivering innovative solutions.

Manager, Specialist Sales, Advisors BD- Financial Services, Loyalty (Open to Remote US)

Company: Mastercard

Location: Atlanta, GA

Posted Dec 20, 2024

Mastercard is seeking a Manager, Sales Specialist for loyalty solutions, targeting financial institutions, fintechs, and other financial services organizations. The role involves developing and executing sales strategies for loyalty products, understanding client needs, and delivering solutions that satisfy business requirements. The ideal candidate should have a Bachelor's degree in Business Administration, Marketing, or related fields, and 5+ years of experience selling loyalty, CRM, or digital marketing solutions. They must possess strong presentation skills, be proficient in pipeline management, and have experience in cardholder lifecycle management. Up to 50% travel is required. Mastercard offers competitive compensation, benefits, and a positive work environment.

PT Customer Experience Admin Coworking

Company: Serendipity Labs

Location: Atlanta, GA

Posted Dec 20, 2024

Serendipity Labs is looking for passionate and engaging individuals to join their team as Experience Coordinators. The role involves creating lasting impressions, building long-term professional relationships, and delivering exceptional personal customer service to members and guests. The ideal candidate should have a warm and professional welcome, effectively handle requests, have a keen attention to detail, and be able to think ahead and anticipate people's needs. They should also be able to perform low-impact physical tasks and have a positive, pleasant, and professional demeanor with exceptional customer service skills.

Store Manager Unassigned

Company: Walgreens

Location: Buford, GA

Posted Dec 20, 2024

The role involves learning Walgreens' operations and ways of working to lead full store operations, including front-end and pharmacy. The individual is responsible for completing an accelerated development track to Store Manager, shadowing or assisting the Store Manager, and overseeing store operations. This includes customer engagement, resolving complaints, and ensuring a positive customer experience. The role also involves operations management, business performance management, and people & performance management. The individual must be fluent in English, willing to work flexible hours, and have retail management experience. PTCB certification and a Bachelor's degree are preferred.

Senior Specialist, IT Change and Communications

Company: Boston Consulting Group (BCG)

Location: Atlanta, GA

Posted Dec 20, 2024

BCG seeks an IT Communications and Engagement Specialist to manage internal channels, lead engagement activities, and ensure understanding and celebration of IT initiatives. The role involves developing communication strategies, creating engaging content, managing channels, organizing events, and measuring effectiveness.

Dietitian Resident

Company: DaVita

Location: Griffin, GA

Posted Dec 20, 2024

DaVita, a clinical leader in the healthcare industry, is seeking a Registered Dietitian. The role involves analyzing lab-work results and educating patients on dietary needs. The position offers opportunities for professional growth, work-life balance, and a positive team environment. DaVita provides comprehensive benefits including medical, dental, vision, 401k match, and more. The ideal candidate should have a Bachelor's degree in Nutrition or Dietetics, state licensure, and intermediate computer skills.

Meeting & Event/Operations Manager

Company: Serendipity Labs

Location: Atlanta, GA

Posted Dec 20, 2024

Serendipity Labs offers upscale workplace communities with flexible membership plans, allowing members to work, meet, and innovate in inspirational settings. They are looking for candidates with experience in operations management and a passion for delivering upscale experiences. The role involves meeting and events management, marketing and community building, member experience, lab operations, and sales process assistance.

Inventory Specialist

Company: Walgreens

Location: Albany, GA

Posted Dec 20, 2024

The role involves executing, monitoring, and training inventory best practices for the entire store, including both front end and pharmacy. Key responsibilities include supporting pharmacy inventory management activities, championing On-Shelf Availability, and ensuring accuracy of planograms. The individual is also responsible for reviewing and coordinating the proper use of reports and system applications, and executing front end and pharmacy asset protection techniques. In designated stores, they may open and close the store, handling all required systems start-ups, cash handling, and cashier responsibilities. The role also involves engaging customers by greeting them and offering assistance, modeling and sharing customer service best practices, and executing and coaching team members on warehouse and vendor inventory management processes. The individual must maintain accurate inventory counts, ensure inventory compliance with state and local laws, and assist in maintaining inventory records.

Legal Product Owner - Director

Company: Boston Consulting Group (BCG)

Location: Atlanta, GA

Posted Dec 20, 2024

The Legal Product Owner Director is a customer-centric leader who will lead a Squad, prioritize and manage product enhancements, and deliver business results. Responsibilities include setting the overall vision, enabling the firm's Agile ways of working, and partnering with stakeholders to deliver new/innovative technical solutions. The ideal candidate should have 10+ years of Agile leadership experience, excellent communication skills, and a data-driven approach to decision making.

Sr. Sales Specialist - MLF Growth Team

Company: Thomson Reuters

Location: Atlanta, GA

Posted Dec 20, 2024

Thomson Reuters is seeking a Sr. Sales Specialist for their Mid-Sized Law Firm segment, focusing on new business development. The role involves proactively searching for leads, generating sales, and selling high-growth products like Practical Law, Document Intelligence, and CoCounsel. The successful candidate will provide a consultative sales approach, manage complex sales cycles, and maintain customer relationships post-sale. The company offers a comprehensive benefits package, including wellbeing, culture, learning & development, social impact, and purpose-driven work. The target total cash compensation range is $196,000 - $400,400, depending on the location.

Registered Nurse Float Experienced

Company: DaVita

Location: Lithia Springs, GA

Posted Dec 20, 2024

DaVita is recruiting a compassionate Nurse for an outpatient dialysis center. No prior dialysis experience is required, as comprehensive training is provided. The role involves building relationships with patients, delivering empathetic care, and managing patient treatment plans. Benefits include a DaVita Rewards package, comprehensive healthcare, and a supportive work environment. DaVita values diversity and belonging, ensuring an equal opportunity workplace.

Operations Coordinator

Company: Serendipity Labs

Location: Atlanta, GA

Posted Dec 20, 2024

Serendipity Labs is looking for a passionate candidate to join their Operations Coordinator role. The candidate should thrive in collaboration and event planning, have excellent communication skills, and be able to work well with both members and external organizations. The role involves managing artist partnerships, planning member events, contributing to social media content, and ensuring a positive user experience with all member-based systems.

Frequently Asked Questions

What are the typical salary ranges for Guest Service Fundamentals positions by seniority?
Entry‑level agents earn between $28,000 and $38,000 annually, with bonuses up to $3,000 for exceptional service. Mid‑level roles, such as senior front desk supervisors, range from $38,000 to $55,000, plus performance incentives. Senior positions like Guest Relations Managers command $55,000 to $80,000, plus profit‑sharing or commission structures tied to guest satisfaction metrics.
What skills and certifications are required for success in Guest Service Fundamentals?
Core skills include hospitality management, conflict resolution, and bilingual communication. Proficiency in PMS (e.g., Opera, Cloudbeds), CRM tools (Zendesk, Salesforce), and mobile booking apps (HotelTonight, Airbnb) is essential. Certifications such as the Certified Hospitality Executive (CHE) or the Service Excellence Certificate (SEC) enhance credibility, while language certifications (e.g., DELF, TOEFL) broaden marketability.
Is remote work available for Guest Service Fundamentals roles?
While many positions require on‑site presence, virtual concierge and remote reservation support roles are growing, especially for 24/7 call centers and mobile‑first brands. Remote roles typically involve using cloud‑based PMS, chat‑bot management, and real‑time data dashboards, allowing agents to serve guests from anywhere.
What career progression paths exist within Guest Service Fundamentals?
Starting as a front desk agent, professionals can advance to Guest Service Supervisor, then to Guest Relations Manager, and ultimately to operations or executive positions such as Director of Guest Experience or VP of Guest Services. Each step adds responsibility for team leadership, strategic guest‑experience initiatives, and cross‑department collaboration.
What industry trends are shaping the future of Guest Service Fundamentals?
Key trends include AI‑powered chatbots for instant guest inquiries, mobile‑first booking and check‑in experiences, data analytics for personalized service, and sustainability‑focused guest engagement. Brands are investing in integrated guest‑experience platforms that combine PMS, CRM, and real‑time feedback loops to deliver hyper‑personalized stays.

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