Guest Service Fundamentals Jobs in Chicago, IL

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Looking for Guest Service Fundamentals jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Guest Service Fundamentals position in the Chicago, IL area.

IT Systems and Support Administrator

Company: Kalderos

Location: Chicago, IL

Posted Feb 01, 2025

Kalderos is seeking an IT Systems and Support Administrator to provide top-tier technical support to over 115 internal employees, ensuring smooth operations in a mixed Mac and Windows environment. The role involves critical thinking, troubleshooting, and collaboration with the Director of Information Technology to improve systems and processes. The candidate will also work with the Information Security team to ensure system security and act as a technical mentor to Level 1-2 technical support analysts. The ideal candidate will have 5+ years of experience, excellent technical skills, and a customer service mindset. Relevant certifications, experience in startup environments, and familiarity with Okta, Google Workspace, cloud infrastructure, and compliance standards are preferred. The position offers a competitive salary range, flexible PTO, and a range of benefits, including medical, dental, vision, 401k, and opportunities for growth. Kalderos values collaboration, feedback, and continuous learning, and is committed to equal opportunity.

Client Account Executive

Company: Morningstar

Location: Chicago, IL

Posted Feb 01, 2025

Morningstar is seeking a sales-minded individual to join their Client Account Executive team. The role involves enhancing the experience of Advisor Workstation clients, driving value, and expanding business opportunities. The successful candidate will be responsible for managing a portfolio of clients, identifying growth opportunities, and achieving sales and retention goals. The position requires at least 2 years of sales experience, strong organizational skills, and a consultative selling approach. Morningstar offers a competitive total cash compensation, comprehensive benefits, and a hybrid work environment.

Senior Manager Category Management-Labs

Company: UL Solutions

Location: Chicago, IL

Posted Feb 01, 2025

This job description outlines a hybrid role for a VP Global Sourcing position, responsible for leading the development and execution of category plans for laboratories and equipment sourcing across the UL Solutions enterprise. The role involves creating sourcing strategies, managing global negotiations, driving key supplier relationships, and working cross-functionally with various stakeholders. The ideal candidate should have a Bachelor's degree in engineering, Business Supply Chain Management, or a related field, with 15+ years of experience in large-scale capital equipment procurement. The role offers a competitive salary range of $126,600 to $168,700, annual bonus compensation, and comprehensive benefits. UL Solutions is a global leader in applied safety science, providing testing, inspection, and certification services, software products, and advisory offerings to support customers' product innovation and business growth.

Billing Disputes Operations Strategy Intelligence Lead

Company: Discover

Location: Chicago, IL

Posted Feb 01, 2025

Discover is offering a job opportunity for a Billing Disputes Operations Strategy Intelligence Lead. The role involves implementing strategies and systems improvements to support business operations, utilizing data to identify opportunities for enhancement, fostering collaboration, and problem-solving issues. The candidate will be responsible for developing numerous business dashboards and scorecards, ensuring proper reporting and data collection. The position requires a Bachelor's degree in Business Administration, Management Engineering, Social Sciences, or related fields, along with 4+ years of customer service or financial services operations experience. The role is primarily performed indoors in an office setting, with the ability to operate office equipment and communicate verbally. Discover offers a competitive total compensation package, including benefits such as paid parental leave, paid time off, 401k plan, medical, dental, vision, and health savings account, STD, life, LTD, and AD&D, recognition program, education assistance, commuter benefits, family support programs, and employee stock purchase plan.

IT Support Analyst

Company: Kalderos

Location: Chicago, IL

Posted Feb 01, 2025

Kalderos is a healthcare technology company focused on pharmaceutical pricing transparency, trust, and equity. They are seeking an IT Support Analyst to provide top-tier technical support to their 115+ internal employees in a fully remote environment. The role involves troubleshooting technical issues, collaborating with the IT team, and assisting with IT projects. The company values collaboration, feedback, and growth, offering competitive benefits and a dynamic work environment.

Subject Matter Expert - 24522

Company: Enverus

Location: Chicago, IL

Posted Feb 01, 2025

Enverus, a leading provider of oil and gas data, is seeking a Junior Data Analyst for its Chicago team. The role involves analyzing and troubleshooting data issues, supporting in-house FTP data delivery, understanding APIs, fielding inquiries, tracking data issues, and documenting processes. The company offers competitive benefits and a variable compensation salary range of $60,000 - $70,000. A background in finance or energy markets, excellent communication skills, and comfort with global teams are preferred.

Lead Operations Strategy - Dispute Policy and Compliance

Company: Discover

Location: Chicago, IL

Posted Feb 01, 2025

Discover is offering a Lead Operations Strategy Card Disputes Position with a focus on implementing strategies and systems improvements to support business operations. The role involves analyzing data, leading performance improvement implementations, and documenting processes. The candidate must have a passion for continuous improvement and risk management. The position requires a Bachelor's degree in Business Administration and Management, Engineering, Social Sciences, or related field, along with 4+ years of customer service or financial services operations experience. The company values diversity and inclusion, and offers a competitive total compensation package including benefits such as paid parental leave, 401k plan, and education assistance.

2025 Summer Intern: Data & Innovation Intern

Company: UL Solutions

Location: Chicago, IL

Posted Feb 01, 2025

UL Solutions is seeking a Data & Innovation Intern to join their team in Northbrook IL or Chicago IL. The intern will work with the Data & Innovation team to build a unified customer experience, implement digital strategies, and improve processes using machine learning and AI. The role involves collaborating on exciting projects with talented peers and top leaders, and requires strong problem-solving, analytical, and communication skills. The ideal candidate is a rising senior pursuing an undergraduate or master's degree in Engineering, Data Science, Business, or a related field, with experience in statistical languages, Python coding, and machine learning techniques.

Senior Principal Customer Success Manager

Company: iManage

Location: Chicago, IL

Posted Feb 01, 2025

The text describes a Senior Principal Customer Success Manager role at iManage, a global company using advanced technology for communication. The role involves managing strategic customer portfolios, ensuring customer satisfaction, and driving customer loyalty. The ideal candidate should have extensive experience in enterprise customer management, SaaS environments, and C-suite stakeholder interactions. iManage offers a competitive salary, comprehensive benefits, and a supportive, inclusive culture. The company is committed to diversity and encourages applicants to apply even if they don't meet every qualification.

Principal Card Disputes Strategy

Company: Discover

Location: Chicago, IL

Posted Feb 01, 2025

Discover offers a bright future with meaningful work from day one. The Principal Card Disputes Strategy position is responsible for providing strategic direction for operational activities, ensuring efficient and compliant servicing operations for US Card Billing Disputes. The role involves collaborating with business partners, managing risk, and developing new controls. The candidate will also be responsible for authoring new controls and securing resources to comply with biyearly Network releases. The job requires a Bachelor's degree in Business Administration and Management or related field, along with 6+ years of experience in customer service, financial services, or related operations.

Mill Operator

Company: INX International Ink Co.

Location: Chicago, IL

Posted Feb 01, 2025

INX International, a leading ink producer, is seeking an Ink Technician/Mill Operator. The role involves safe operation of milling equipment, handling production support equipment, packaging and labeling products, and maintaining equipment to TPM standards. The company offers competitive compensation, excellent benefits, and a culture that emphasizes employee growth and environmental consciousness. Qualifications include a high school diploma, good math and computer skills, attention to detail, reliability, flexibility for overtime, and the ability to lift up to 50 lbs. Previous ink industry experience, mill and pump filter background, and autonomous maintenance skills are considered a plus.

Frequently Asked Questions

What are the typical salary ranges for Guest Service Fundamentals roles at different seniority levels?
Entry‑level Front Desk Associate: $24,000‑$32,000 annually. Mid‑level Reservation Specialist or Guest Experience Coordinator: $35,000‑$48,000. Senior roles such as Guest Experience Manager or Hospitality Data Analyst: $55,000‑$78,000. Executive positions like Director of Guest Services or VP of Guest Experience: $85,000‑$120,000.
What skills and certifications are essential for success in Guest Service Fundamentals?
Strong verbal and written communication, fluency in at least two languages, proficiency in PMS platforms like Opera, Maestro, or Hotelogix, experience with CRM tools such as Salesforce or HubSpot, and certifications such as Certified Guest Service Professional (CGSP), Certified Hospitality Administrator (CHA), or Hospitality Sales and Marketing Association (HSMA) credentials.
Do Guest Service Fundamentals positions offer remote work options?
Yes. Virtual Concierge, Remote Reservation Agent, and Guest Experience Manager roles can be fully remote, especially in hotels with centralized call centers and cloud‑based PMS. Currently 12% of listings in this category support remote work, often requiring a reliable internet connection, headset, and access to the hotel’s digital platforms.
What career progression paths exist within Guest Service Fundamentals?
Typical pathways start with Front Desk Associate → Front Desk Supervisor → Guest Experience Manager → Director of Guest Services →

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