Guest Service Fundamentals Jobs in Chicago, IL

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Looking for Guest Service Fundamentals jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Guest Service Fundamentals position in the Chicago, IL area.

Partner Growth Manager

Company: ActiveCampaign

Location: Chicago, IL

Posted Jan 31, 2025

ActiveCampaign is seeking a Partner Growth Manager with extensive experience in SaaS customer success or account management, preferably in MarTech channel sales. The role involves managing a book of business, educating and engaging partners, and developing expertise in ActiveCampaign's platform to coach and support partners. The ideal candidate should have strong organizational and communication skills, a passion for providing excellent partner experiences, and the ability to work well in a team. ActiveCampaign, a global multicultural company with high customer satisfaction ratings, offers comprehensive benefits including health and wellness, open paid time off, generous 401k matching, and professional development resources.

Technical Project Manager I

Company: Vail Systems, Inc.

Location: Chicago, IL

Posted Jan 31, 2025

Vail Systems is seeking a Technical Project Manager to oversee the entire project lifecycle for innovative enterprise voice communication solutions on web and mobile channels. The ideal candidate should have a strong background in project management frameworks and agile methodologies, knowledge of customer service ticketing processes, IVR, and VoIP applications. The role involves partnering with engineering, product, operations, and support teams to establish project scope, timeline, and success metrics. The candidate will also manage communications, ensure documentation, and define support and maintenance procedures post-project completion.

Manager, Global Events

Company: UL Solutions

Location: Chicago, IL

Posted Jan 31, 2025

The Manager Global Events role is a hybrid position based in Northbrook or Chicago, IL. Reporting to the Director of Regional Marketing, the role involves shaping and executing events that align with company goals. The successful candidate will lead the development of a global events program, oversee event selection, budget planning, and high-quality execution. They will collaborate with internal teams and external vendors to ensure seamless event delivery. The role requires a strategic thinker with a deep understanding of event trends, audience preferences, and industry best practices. The Manager will also establish and maintain scalable event processes within the department, guaranteeing best practices.

Data Specialist, Level II

Company: Morningstar

Location: Chicago, IL

Posted Jan 31, 2025

The role of Level II Specialist in the Data and Data Product organization involves providing second-level support for complex product and data issues, working with various teams to ensure timely resolution, and contributing to process improvement. The ideal candidate should have 1-2 years of experience in a quality operations analyst or customer support role, extensive knowledge of Morningstar products and data, and strong problem-solving, organizational, and analytical skills. Morningstar offers comprehensive benefits, including financial, physical, emotional, and social health programs, a hybrid work environment, and a competitive base salary range of $54,093 - $91,977 annually.

Valuations Specialist (Hybrid - Oak Brook, IL)

Company: Inspira Financial

Location: Chicago, IL

Posted Jan 31, 2025

Inspira Financial is seeking a Valuations Specialist to join their RampC Operations Department. The role involves facilitating alternative asset valuation updates, working closely with investment sponsors, clients, and internal departments, and ensuring high accuracy in processing. The ideal candidate should be detail-oriented, flexible, and analytical, with a strong aptitude for numbers and reconciliations. Preferred qualifications include 13 years of experience, a Bachelor's degree in Accounting, Finance, or a related field, and proficiency in Microsoft Excel, Word, and Outlook. The position offers a competitive hourly rate and is based in Oak Brook, IL, with occasional weekend work required. Inspira Financial is recognized for its remarkable growth and outstanding workplace culture.

Lead AI Software Engineer

Company: iManage

Location: Chicago, IL

Posted Feb 01, 2025

iManage offers a flexible working policy that supports employee wellbeing and work-life balance. The company values collaboration and learning from peers while providing necessary flexibility. The Lead AI Software Engineer role involves using cutting-edge research and technology to work on a wide range of AI problems, focusing on building systems for deploying, scaling, and monitoring NLP and Gen AI applications. The role requires a Masters or PhD in Computer Science, Machine Learning, Data Science, Artificial Intelligence, Statistics, or related field, along with 6+ years of experience in ML/AI engineering or software engineering with expertise in NLP. The role involves driving technical strategy, designing production-ready NLP applications, and collaborating with product and business stakeholders. iManage provides a supportive team, flexible work hours, and comprehensive benefits, including a market-competitive salary, health benefits, and a 401k retirement plan with a company match.

Specialist Platform Support Engineer

Company: iManage

Location: Chicago, IL

Posted Jan 31, 2025

iManage is seeking a Platform Support Engineer for their Chicago office. The role involves being a data-driven problem solver, collaborating with customer-facing teams, and advocating for users. The company offers a flexible working policy, a supportive team culture, and comprehensive benefits. The ideal candidate has 47 years of experience in a technical escalation role, with expertise in distributed cloud services and REST APIs. iManage is committed to diversity and inclusion, encouraging applicants to apply even if they don't meet every qualification.

Associate Platform Support Engineer

Company: iManage

Location: Chicago, IL

Posted Jan 31, 2025

iManage is seeking a Platform Support Engineer for their Customer Reliability team in Chicago, IL. The role involves developing deep technical knowledge of the iManage platform, collaborating with customer-facing teams, proactively assisting internal teams and customers, and advocating for users. The ideal candidate has a Bachelor's degree in computer science or information technology, experience with distributed cloud service technologies, and familiarity with log aggregation and monitoring tools. iManage offers a flexible working policy, competitive salary, comprehensive benefits, and opportunities for career growth and learning.

Senior Account Executive - Chicago

Company: Nexxen

Location: Chicago, IL

Posted Jan 31, 2025

Nexxen is a global advertising company offering a unified technology stack comprising a DSP and SSP with the Nexxen Data Platform at its core. They are seeking a Senior Account Executive to grow sales, evangelize their DSP platform, and expand awareness among Chicago advertisers and agencies. The role involves driving revenue, managing client relationships, and delivering superior client service. The ideal candidate should have 5+ years of outbound sales experience in programmatic digital advertising, a proven track record of exceeding revenue expectations, and strong communication skills.

People Operations Intern

Company: iManage

Location: Chicago, IL

Posted Jan 31, 2025

iManage offers a paid internship program in People Operations, starting June 2nd and ending August 8th. The program includes project-based activities, team building, and learning opportunities. Interns will work on various projects, gain exposure to different aspects of iManage, and collaborate with team members. The role requires a bachelor's degree in HR, business, or a related field, excellent communication skills, and proficiency in Microsoft Office Suite. iManage values diversity and encourages applicants with a growth mindset to apply.

Talent Acquisition Coordinator/Sourcer

Company: ActiveCampaign

Location: Chicago, IL

Posted Jan 31, 2025

ActiveCampaign is seeking a candidate with 12 years of administrative coordination experience to join their Talent Acquisition team. The role involves supporting the team in coordinating interviews, tracking candidates, and implementing candidate generation strategies. The ideal candidate should have excellent communication skills, strong understanding of computer systems, and ability to maintain confidentiality. ActiveCampaign is known for its inclusive culture, high customer satisfaction rating, and comprehensive benefits. The company is an equal opportunity employer.

Frequently Asked Questions

What are the typical salary ranges for Guest Service Fundamentals roles at different seniority levels?
Entry‑level Front Desk Associate: $24,000‑$32,000 annually. Mid‑level Reservation Specialist or Guest Experience Coordinator: $35,000‑$48,000. Senior roles such as Guest Experience Manager or Hospitality Data Analyst: $55,000‑$78,000. Executive positions like Director of Guest Services or VP of Guest Experience: $85,000‑$120,000.
What skills and certifications are essential for success in Guest Service Fundamentals?
Strong verbal and written communication, fluency in at least two languages, proficiency in PMS platforms like Opera, Maestro, or Hotelogix, experience with CRM tools such as Salesforce or HubSpot, and certifications such as Certified Guest Service Professional (CGSP), Certified Hospitality Administrator (CHA), or Hospitality Sales and Marketing Association (HSMA) credentials.
Do Guest Service Fundamentals positions offer remote work options?
Yes. Virtual Concierge, Remote Reservation Agent, and Guest Experience Manager roles can be fully remote, especially in hotels with centralized call centers and cloud‑based PMS. Currently 12% of listings in this category support remote work, often requiring a reliable internet connection, headset, and access to the hotel’s digital platforms.
What career progression paths exist within Guest Service Fundamentals?
Typical pathways start with Front Desk Associate → Front Desk Supervisor → Guest Experience Manager → Director of Guest Services →

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