Guest Service Fundamentals Jobs in Chicago, IL

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Looking for Guest Service Fundamentals jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Guest Service Fundamentals position in the Chicago, IL area.

Data Scientist

Company: Morningstar

Location: Chicago, IL

Posted Jan 28, 2025

Morningstar is seeking a Data Scientist with expertise in AI, NLP, and machine learning algorithms to join their Research group in Chicago. The role involves automating data collection processes, collaborating with stakeholders, and implementing MLAI solutions. The ideal candidate should have a PhD in a relevant field or 2+ years of industrial experience in data science with NLP tasks. Familiarity with financial data, DevOps tools, and the Amazon AWS ecosystem is preferred. Morningstar offers competitive compensation, benefits, and a hybrid work environment.

Operations Technology People Manager

Company: McDonald’s Global Technology

Location: Chicago, IL

Posted Jan 29, 2025

McDonald's is seeking a Service Delivery Manager to lead the Operations Technology People (OTP) Program, which supports the increasing technology footprint across nearly 14,000 McDonald's restaurants in the US. The role involves strategic leadership, program management, event management, communications, training, technology deployment, incident management, relationship management, budget management, project execution, and process improvement. The ideal candidate should have 10+ years of overall business experience, 5+ years of project management experience, exceptional communication skills, and proficiency in Microsoft Office Suite. The position offers health and welfare benefits, a 401k plan, educational assistance, flexible working arrangements, and time off policies.

Senior Customer Success Leader - HCLS

Company: Qualtrics

Location: Chicago, IL

Posted Jan 29, 2025

Qualtrics is seeking a Senior Customer Success Leader to build and lead a team of Technical Success Managers. The role involves driving business value, ensuring top-tier customer management, and assisting customers throughout their lifecycle. The ideal candidate will have 8+ years of professional experience, 35 years of people leadership, and a proven track record of building scalable business operations. They should possess strong prioritization skills, data-driven communication abilities, and an entrepreneurial spirit. The role offers opportunities for growth, teamwork, and a supportive environment with various perks and benefits.

Call Center Supervisor, Customer Service (Hybrid)

Company: Enova

Location: Chicago, IL

Posted Jan 28, 2025

Enova International is seeking a Call Center Supervisor with 3 years of leadership experience in a related capacity, preferably within the financial industry. The role involves overseeing a team of representatives, teaching, training, and mentoring them to ensure a quality customer experience. The successful candidate will manage metrics, review quality assurance reports, conduct meetings, and assist with new hire interviews and onboarding. The position offers a competitive salary range and comprehensive benefits, including health, dental, vision insurance, 401k matching, PTO, paid holidays, sabbatical program, and more. Enova is a values-driven organization committed to making accessible credit for millions through its AI and machine learning-powered Colossus platform.

Executive Chef

Company: Aba

Location: Chicago, IL

Posted Jan 29, 2025

Use tact and good judgment when dealing with challenges pertaining to guests, vendors and employees, and respond with patience and courtesy.

Applied AI Intern

Company: iManage

Location: Chicago, IL

Posted Jan 29, 2025

iManage offers a paid internship program for students interested in AI and data science. The program, based in Chicago, runs from June 2nd to August 8th and includes project-based activities, team building, and social events. Interns will work with a multidisciplinary team of AI engineers and data scientists, focusing on researching and applying cutting-edge Gen AI algorithms and NLP methods. The role involves performing exploratory data analyses, developing prompt engineering techniques, and conducting research experiments. Qualified candidates should have proficiency in data structures, algorithms, and statistics, current enrollment in a relevant graduate program, and experience with Python packages for text data analysis.

Operations Technology People Manager Manager

Company: McDonald’s Global Technology

Location: Chicago, IL

Posted Jan 29, 2025

McDonald's is seeking a Service Delivery Manager to lead the Operations Technology People (OTP) Program, which supports the increasing technology footprint across nearly 14,000 McDonald's restaurants in the US. The role involves strategic leadership, program management, event management, communications, training, technology deployment, incident management, relationship management, budget management, project execution, and process improvement. The ideal candidate should have 10+ years of overall business experience, 5+ years of project management experience, exceptional communication skills, and proficiency in Microsoft Office Suite. The position offers health and welfare benefits, a 401k plan, educational assistance, flexible working arrangements, and time off policies.

Customer Success Manager - RCM

Company: Neolytix

Location: Chicago, IL

Posted Jan 29, 2025

Neolytix, a leading provider of healthcare management services, is seeking a proactive and client-focused Customer Success Manager for Medical Billing. The role involves managing client relationships, improving service delivery, driving customer satisfaction, and reducing revenue leakage. The ideal candidate should have a Bachelor's degree in healthcare administration or a related field, 2+ years of experience in practice management or revenue cycle management within the healthcare industry, and strong knowledge of medical billing software and data analytics platforms. Neolytix values problem solvers and client-focused professionals dedicated to driving results, offering a mission to elevate healthcare provider organizations through data-driven strategies and exceptional client service.

Customer Success Manager II

Company: Tempus AI

Location: Chicago, IL

Posted Jan 29, 2025

Tempus, a company specializing in precision medicine, is seeking a dynamic leader for its customer success team. The role involves managing a team of professionals, driving strategic initiatives, and ensuring operational excellence. The company values a customer service culture rooted in servant-based leadership, empathy, and professionalism. The ideal candidate should have a background in healthcare, life sciences, or technology, with a proven track record in process improvements and cross-functional project management. The position requires travel up to 15% of the time and offers a salary range of $75,000 to $100,000 in Illinois.

Client Relationship Associate

Company: R&R Human Resources Solutions

Location: Chicago, IL

Posted Jan 29, 2025

Infinity Strategic Partners, a growing financial services firm in Northbrook, is seeking a strategic Client Associate. The role involves administrative duties such as managing 401K clients, preparing investment applications, and creating reports. The ideal candidate should have a Bachelor's degree, at least one year of experience, and be a strategic thinker with strong organizational skills. The position offers a great opportunity for those interested in the financial services industry, with compensation commensurate with experience.

Software Engineer (Chicago)

Company: Nextpoint

Location: Chicago, IL

Posted Jan 29, 2025

Nextpoint, an award-winning team, offers transformative software and services for law firms. They value innovation, creativity, diversity, and initiative, fostering a happy workplace. The Level 2 Support Engineer role involves creating and maintaining a high-performing, reliable environment for clients, collaborating with engineering and product teams, and continuously improving system performance. The ideal candidate has a Bachelor's degree in computer science, 2+ years of support engineering experience, and strong problem-solving skills.

Frequently Asked Questions

What are the typical salary ranges for Guest Service Fundamentals roles at different seniority levels?
Entry‑level Front Desk Associate: $24,000‑$32,000 annually. Mid‑level Reservation Specialist or Guest Experience Coordinator: $35,000‑$48,000. Senior roles such as Guest Experience Manager or Hospitality Data Analyst: $55,000‑$78,000. Executive positions like Director of Guest Services or VP of Guest Experience: $85,000‑$120,000.
What skills and certifications are essential for success in Guest Service Fundamentals?
Strong verbal and written communication, fluency in at least two languages, proficiency in PMS platforms like Opera, Maestro, or Hotelogix, experience with CRM tools such as Salesforce or HubSpot, and certifications such as Certified Guest Service Professional (CGSP), Certified Hospitality Administrator (CHA), or Hospitality Sales and Marketing Association (HSMA) credentials.
Do Guest Service Fundamentals positions offer remote work options?
Yes. Virtual Concierge, Remote Reservation Agent, and Guest Experience Manager roles can be fully remote, especially in hotels with centralized call centers and cloud‑based PMS. Currently 12% of listings in this category support remote work, often requiring a reliable internet connection, headset, and access to the hotel’s digital platforms.
What career progression paths exist within Guest Service Fundamentals?
Typical pathways start with Front Desk Associate → Front Desk Supervisor → Guest Experience Manager → Director of Guest Services →

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