Guest Service Fundamentals Jobs in Chicago, IL

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Looking for Guest Service Fundamentals jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Guest Service Fundamentals position in the Chicago, IL area.

CHEMIST - ON-SITE

Company: True Value Company

Location: Cary, IL

Posted Jan 23, 2025

The job description involves a chemist applying scientific principles to formulate materials for new product development or refinement. Responsibilities include investigating new technology, researching raw materials for cost control and product improvement, preparing standards and specifications, providing technical service support, and evaluating test results. The role requires a Bachelor's Degree and 3-5 years of experience in manufacturing or chemical/paint batch processing. The work environment is climate-controlled office and warehouse, with potential travel.

Retail Sales

Company: Cracker Barrel

Location: Bloomington, IL

Posted Jan 23, 2025

Cracker Barrel Old Country Store is seeking a Retail Sales team member in Bloomington, IL. The role involves managing the retail shop, providing excellent guest service, and maintaining stock. The position offers flexible hours, potential for promotion, and comprehensive training. The company values diversity, equity, and inclusion, and provides a culture of belonging, top-notch training, diverse career paths, and competitive benefits. The job requires the ability to stand for long periods, lift up to 40 pounds, and work with various food items.

Full-Time Assistant Manager

Company: Cinemark

Location: West Dundee, IL

Posted Jan 23, 2025

Cinemark is offering a career opportunity for an Assistant Manager role, which involves assisting in the overall operation of the theatre, ensuring policies and procedures are followed, and providing inspirational training to employees. The role includes cross-training in all departments, training and coaching team members, and preparing administrative reports. The Assistant Manager may be promoted to higher positions after six months and completion of the Management Accreditation Program. The job requires an energetic and friendly attitude, excellent guest service, and strong interpersonal skills. Benefits include an employee discount, 401(k) matching, growth opportunities, education assistance, health benefits, parental leave, and paid time off.

Dishwasher

Company: Cracker Barrel

Location: Decatur, IL

Posted Jan 23, 2025

The job posting for a Dishwasher at Cracker Barrel Old Country Store in Decatur, IL emphasizes a positive work environment. The role involves working closely with kitchen and dining room teams to ensure guest satisfaction. The company values its employees, offering a culture of belonging, top-notch training, diverse career paths, and competitive pay and benefits. Cracker Barrel is committed to diversity, equity, and inclusion, and explicitly states that racism has no place in their workplace.

Power Equipment Operator

Company: Walmart

Location: Homewood, IL

Posted Jan 23, 2025

Server

Company: Cracker Barrel

Location: Naperville, IL

Posted Jan 23, 2025

Cracker Barrel Old Country Store in Naperville, IL is seeking a server for a fast-paced, family-friendly environment. The role involves serving guests, maintaining a positive attitude, and working as a team to 'Please People'. Servers keep 100% of their tips and have flexible hours. The job requires standing for long periods, lifting up to 40 pounds, and working with food items. Cracker Barrel values diversity, equity, and inclusion, offering a culture of belonging, top-notch training, diverse career paths, and competitive pay and benefits.

Customer Care Representative

Company: Addison Group

Location: Chicago, IL

Posted Jan 23, 2025

A small company in Schaumburg is hiring a data entry/order entry employee for their Customer Service team. The position offers a salary of up to $38K, health benefits after 60 days, and immediate interviews with provided training. Job duties include managing documents in MS Office, order entry, matching invoices, working in the ERP database, filing, and scanning. Requirements include strong MS Office skills, 30+ WPM typing, experience in Customer Service or Order Entry, and the ability to work full-time, 8-5pm with a one-hour lunch break.

Internal Consultant - Sales

Company: Deutsche Bank

Location: Chicago, IL

Posted Jan 23, 2025

DWS Group is seeking an Internal Consultant for a role in Chicago, IL. The successful candidate will be part of a team responsible for achieving sales goals across multiple territories, educating clients on DWS investment strategies, and developing skills in analytics, presentation, process, and relationship building. The role requires knowledge of investment trends and advisor practices, a Bachelor's degree, and familiarity with Morningstar Advisor Workstation and Salesforce.com. DWS offers a competitive salary, matched 401K, generous paid time off, health and mental health benefits, family-friendly benefits, and a hybrid working model. The company is committed to diversity, equity, and creating an inclusive culture.

Frequently Asked Questions

What are the typical salary ranges for Guest Service Fundamentals positions by seniority?
Entry‑level agents earn between $28,000 and $38,000 annually, with bonuses up to $3,000 for exceptional service. Mid‑level roles, such as senior front desk supervisors, range from $38,000 to $55,000, plus performance incentives. Senior positions like Guest Relations Managers command $55,000 to $80,000, plus profit‑sharing or commission structures tied to guest satisfaction metrics.
What skills and certifications are required for success in Guest Service Fundamentals?
Core skills include hospitality management, conflict resolution, and bilingual communication. Proficiency in PMS (e.g., Opera, Cloudbeds), CRM tools (Zendesk, Salesforce), and mobile booking apps (HotelTonight, Airbnb) is essential. Certifications such as the Certified Hospitality Executive (CHE) or the Service Excellence Certificate (SEC) enhance credibility, while language certifications (e.g., DELF, TOEFL) broaden marketability.
Is remote work available for Guest Service Fundamentals roles?
While many positions require on‑site presence, virtual concierge and remote reservation support roles are growing, especially for 24/7 call centers and mobile‑first brands. Remote roles typically involve using cloud‑based PMS, chat‑bot management, and real‑time data dashboards, allowing agents to serve guests from anywhere.
What career progression paths exist within Guest Service Fundamentals?
Starting as a front desk agent, professionals can advance to Guest Service Supervisor, then to Guest Relations Manager, and ultimately to operations or executive positions such as Director of Guest Experience or VP of Guest Services. Each step adds responsibility for team leadership, strategic guest‑experience initiatives, and cross‑department collaboration.
What industry trends are shaping the future of Guest Service Fundamentals?
Key trends include AI‑powered chatbots for instant guest inquiries, mobile‑first booking and check‑in experiences, data analytics for personalized service, and sustainability‑focused guest engagement. Brands are investing in integrated guest‑experience platforms that combine PMS, CRM, and real‑time feedback loops to deliver hyper‑personalized stays.

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