Guest Service Fundamentals Jobs in Chicago, IL

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Looking for Guest Service Fundamentals jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Guest Service Fundamentals position in the Chicago, IL area.

Neurology Account Manager - Chicago

Company: Biogen

Location: Chicago, IL

Posted Jan 23, 2025

The Neurology Account Manager role at Biogen involves driving patient identification and market development for Friedreich's ataxia (FA) in the Chicago and Southeastern Wisconsin territories. The ideal candidate will create territory, account, and customer strategies to meet sales targets, educate healthcare providers on FA, and build relationships with physicians and treatment offices. They will also collaborate with internal and external stakeholders to ensure access at the site of care and drive patient identification through market development and physician education. The role requires 5+ years of progressive business experience in healthcare or biotech, with rare disease experience preferred. A successful track record in clinical education or pharmaceutical sales/management is required. The base compensation range is $151,000 to $219,000.

(USA) Developmental Technician, Refrigeration/HVAC Maintenance

Company: Walmart

Location: Hickory Hills, IL

Posted Jan 23, 2025

Walmart is currently expanding its workforce and seeking Developmental Technicians specializing in Refrigeration and HVAC Maintenance. The role involves maintaining store safety, functionality, and aesthetics, working under the guidance of the local Market Manager. Key responsibilities include inspections, cleaning, repairs, and utilizing multiple craft skills. Full-time employees are eligible for benefits such as a Walmart discount, full benefits package, 401k with company match, and access to tuition reimbursement program. The hourly wage range is $18.00-$31.00, with potential for premiums based on specific circumstances.

SAP ERP Program Manager

Company: CapTech

Location: Chicago, IL

Posted Jan 23, 2025

CapTech, an award-winning consulting firm, is seeking a dynamic SAP ERP Subject Matter Expert (SME) to lead a team of experts. The role involves managing a team of ERP professionals, driving technical excellence, and engaging clients. Key responsibilities include team leadership, technical expertise, client engagement, solution selling, and project management. The ideal candidate should have a Bachelor's degree in Computer Science or related field, a Master's degree or relevant certifications preferred, and at least 7 years of experience in SAP implementation and management. CapTech offers a variety of career paths, comprehensive benefits, and a commitment to diversity and inclusion.

Transform Innovation Sr Director

Company: PepsiCo

Location: Chicago, IL

Posted Jan 23, 2025

CNC Machinist - 2nd Shift

Company: Eaton

Location: Rock Island, IL

Posted Jan 23, 2025

Eaton's AER MSD Mission System Division is currently hiring a CNC Machinist for the 2nd shift, working from 3-11pm. The hourly rate is $29.46. The role involves setting up and operating CNC machine tools, inspecting parts, and performing various machining tasks. Qualifications include a high school diploma, at least 3 years of CNC machine operation experience, and the ability to read and interpret various technical documents. Preferred qualifications include experience with 4 and 5 axis CNC machining, tightly toleranced parts, GD&T, and Mazak machines.

MEAT/CLERK

Company: Kroger

Location: Skokie, IL

Posted Jan 23, 2025

The job description involves performing general clean-up and stock work in the Meat department, providing customer service, and demonstrating the company's core values. Responsibilities include waiting on customers, maintaining cleanliness, ensuring product quality, and adhering to company policies. The ideal candidate should have effective communication skills, multi-tasking abilities, and past experience in food preparation. Mariano's, part of the Kroger family, offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Loan Officer

Company: Advia Credit Union

Location: Cary, IL

Posted Jan 23, 2025

Advia Credit Union is offering a Loan Officer position with a starting hourly wage of $20.96, plus an uncapped incentive opportunity based on individual performance. The role involves proactively identifying financial solutions for members, interacting with them both in person and via phone calls, and cross-selling various services and products. The position also includes counseling members on financial matters, performing lending functions, and maintaining a book of business. Advia offers comprehensive benefits including a 401k, paid holidays, time off, volunteer hours, and a wellness program. The credit union values bilingual employees, offering a premium for Spanish language proficiency. Advia is a fast-growing organization serving nearly 200,000 members with assets over $3 Billion, known for its commitment to community and employee well-being.

Diesel Engine Mechanic (Machinist)

Company: CN

Location: Homewood, IL

Posted Jan 23, 2025

Regional Transportation Manager - Mundelein, IL

Company: CRH

Location: Mundelein, IL

Posted Jan 23, 2025

Oldcastle APG, a CRH Company, is seeking a Regional Transportation Manager for the Midwest region. The role involves managing transportation operations, ensuring compliance with DOT regulations, and improving customer service. Key responsibilities include strategic logistical planning, managing a team of logistics coordinators, fleet managers, and drivers, and overseeing maintenance programs for company vehicles. The ideal candidate should have a degree in business or related field, 5+ years of transportation experience, and proficiency in Microsoft Office Suite, particularly Excel and Tableau. The compensation includes a base salary of $100,000 - $125,000, and eligibility for a bonus. CRH offers competitive benefits, a diverse and inclusive culture, and opportunities for growth.

Associate Scientist - Sample Management

Company: Thermo Fisher Scientific

Location: Lake Bluff, IL

Posted Jan 23, 2025

Thermo Fisher Scientific is offering a job opportunity in Lake Bluff, IL. The role involves working with multiple functional groups to meet business needs, accurately performing work assignments, and safely handling biological matrices in a biohazard level 2 laboratory. The employee will log shipments, receive samples, and maintain records in accordance with SOPs and regulations. The position requires a Bachelor's degree in lab sciences and previous experience. Benefits include competitive remuneration, healthcare, and a range of employee benefits.

Frequently Asked Questions

What are the typical salary ranges for Guest Service Fundamentals positions by seniority?
Entry‑level agents earn between $28,000 and $38,000 annually, with bonuses up to $3,000 for exceptional service. Mid‑level roles, such as senior front desk supervisors, range from $38,000 to $55,000, plus performance incentives. Senior positions like Guest Relations Managers command $55,000 to $80,000, plus profit‑sharing or commission structures tied to guest satisfaction metrics.
What skills and certifications are required for success in Guest Service Fundamentals?
Core skills include hospitality management, conflict resolution, and bilingual communication. Proficiency in PMS (e.g., Opera, Cloudbeds), CRM tools (Zendesk, Salesforce), and mobile booking apps (HotelTonight, Airbnb) is essential. Certifications such as the Certified Hospitality Executive (CHE) or the Service Excellence Certificate (SEC) enhance credibility, while language certifications (e.g., DELF, TOEFL) broaden marketability.
Is remote work available for Guest Service Fundamentals roles?
While many positions require on‑site presence, virtual concierge and remote reservation support roles are growing, especially for 24/7 call centers and mobile‑first brands. Remote roles typically involve using cloud‑based PMS, chat‑bot management, and real‑time data dashboards, allowing agents to serve guests from anywhere.
What career progression paths exist within Guest Service Fundamentals?
Starting as a front desk agent, professionals can advance to Guest Service Supervisor, then to Guest Relations Manager, and ultimately to operations or executive positions such as Director of Guest Experience or VP of Guest Services. Each step adds responsibility for team leadership, strategic guest‑experience initiatives, and cross‑department collaboration.
What industry trends are shaping the future of Guest Service Fundamentals?
Key trends include AI‑powered chatbots for instant guest inquiries, mobile‑first booking and check‑in experiences, data analytics for personalized service, and sustainability‑focused guest engagement. Brands are investing in integrated guest‑experience platforms that combine PMS, CRM, and real‑time feedback loops to deliver hyper‑personalized stays.

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