Guest Service Fundamentals Jobs in Chicago, IL

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Looking for Guest Service Fundamentals jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Guest Service Fundamentals position in the Chicago, IL area.

Senior Full-Stack Engineer

Company: Coates Group

Location: Chicago, IL

Posted Jan 23, 2025

Coates Group, a global technology company, is seeking a Senior FullStack Engineer to lead the technical execution and strategic development for Digital Menu Board solutions for Quick Service Restaurant (QSR) clients. The role involves technical leadership, strategic mentorship, architectural oversight, quality assurance, and cloud infrastructure collaboration. The ideal candidate should have extensive expertise in TypeScript, JavaScript, and object-oriented programming, along with advanced backend development skills and proficiency in frontend frameworks like Angular and React. The company values diversity, innovation, and continuous improvement, and offers competitive benefits including a Thrive Program with flexible work options and a focus on health and wellbeing.

Pay Global Process Owner

Company: Kraft Heinz

Location: Chicago, IL

Posted Jan 23, 2025

The job description outlines a strategic role for a Pay Global Process Owner at Kraft Heinz. The role involves designing and running global payroll capabilities, collaborating with internal and external stakeholders, and driving continuous improvement with employee experience at the center. The ideal candidate should have deep functional expertise in Global Payroll management, exceptional problem-solving skills, and experience in improvement processes. The role is based in Chicago, IL, and offers a competitive salary range, performance-based bonus, and comprehensive benefits package. Kraft Heinz is an Equal Opportunity Employer.

Employee Care Global Process Owner

Company: Kraft Heinz

Location: Chicago, IL

Posted Jan 23, 2025

The job description outlines a role for an Employee Care Global Process Owner at Kraft Heinz. The position involves designing and managing global capabilities for employee care processes, collaborating with internal and external partners, and establishing key performance indicators. The ideal candidate should have deep functional expertise in various employee processes, problem-solving skills, and experience in continuous improvement methodologies. The role is based in Chicago, IL, and offers a competitive salary range, performance-based bonus, and comprehensive benefits package. Kraft Heinz is an equal opportunity employer.

Software Engineering Intern - Spring 2025

Company: CSC

Location: Buffalo Grove, IL

Posted Jan 23, 2025

Solar Appointment Setter

Company: Sunrun

Location: Park Ridge, IL

Posted Jan 23, 2025

Sunrun, a leading U.S. solar, storage, and energy services company, is hiring for a retail position. The role involves acting as the face of Sunrun in a designated partner retail store, building relationships, and educating potential customers on renewable energy and storage solutions. The successful candidate will have strong communication skills, technology skills, resilience, self-motivation, and passion for the mission. Sunrun offers a full benefits package, competitive sales commissions, and opportunities for career advancement. The top performers can earn up to $160,000/year.

Principal Business Analyst

Company: Discover

Location: Riverwoods, IL

Posted Jan 23, 2025

Director of Technology, RMHC

Company: McDonald’s Global Technology

Location: Chicago, IL

Posted Jan 23, 2025

McDonald's is seeking a Director of Technology to establish, implement, and execute a multiyear strategic technology roadmap. The ideal candidate will lead a team of six, providing strong leadership across all technology areas, including services, support, infrastructure, applications, and data. They will have extensive knowledge in IT infrastructure, cybersecurity, data governance, digital transformation, application development, and emerging technologies. The candidate must excel in strategic thinking, developing and implementing technology plans aligned with RMHC's mission, and balancing important and urgent initiatives. They will ensure alignment between technology investments and functional capabilities, manage technology projects effectively, and mitigate organizational and technological risks. Innovation and adaptability are key, along with the ability to connect with both technical and nontechnical stakeholders. The role offers a competitive salary range of $168,350 - $218,860 per year, along with benefits such as health and welfare benefits, a 401k plan, adoption assistance, educational assistance, flexible ways of working, and time off policies.

Frequently Asked Questions

What are the typical salary ranges for Guest Service Fundamentals positions by seniority?
Entry‑level agents earn between $28,000 and $38,000 annually, with bonuses up to $3,000 for exceptional service. Mid‑level roles, such as senior front desk supervisors, range from $38,000 to $55,000, plus performance incentives. Senior positions like Guest Relations Managers command $55,000 to $80,000, plus profit‑sharing or commission structures tied to guest satisfaction metrics.
What skills and certifications are required for success in Guest Service Fundamentals?
Core skills include hospitality management, conflict resolution, and bilingual communication. Proficiency in PMS (e.g., Opera, Cloudbeds), CRM tools (Zendesk, Salesforce), and mobile booking apps (HotelTonight, Airbnb) is essential. Certifications such as the Certified Hospitality Executive (CHE) or the Service Excellence Certificate (SEC) enhance credibility, while language certifications (e.g., DELF, TOEFL) broaden marketability.
Is remote work available for Guest Service Fundamentals roles?
While many positions require on‑site presence, virtual concierge and remote reservation support roles are growing, especially for 24/7 call centers and mobile‑first brands. Remote roles typically involve using cloud‑based PMS, chat‑bot management, and real‑time data dashboards, allowing agents to serve guests from anywhere.
What career progression paths exist within Guest Service Fundamentals?
Starting as a front desk agent, professionals can advance to Guest Service Supervisor, then to Guest Relations Manager, and ultimately to operations or executive positions such as Director of Guest Experience or VP of Guest Services. Each step adds responsibility for team leadership, strategic guest‑experience initiatives, and cross‑department collaboration.
What industry trends are shaping the future of Guest Service Fundamentals?
Key trends include AI‑powered chatbots for instant guest inquiries, mobile‑first booking and check‑in experiences, data analytics for personalized service, and sustainability‑focused guest engagement. Brands are investing in integrated guest‑experience platforms that combine PMS, CRM, and real‑time feedback loops to deliver hyper‑personalized stays.

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