Guest Service Fundamentals Jobs in Chicago, IL

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Looking for Guest Service Fundamentals jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Guest Service Fundamentals position in the Chicago, IL area.

[USA]coach/ops mgr trainee

Company: Walmart

Location: Paris, IL

Posted Jan 23, 2025

The role involves leading and developing teams effectively through teaching, training, and active listening. This includes touring stores, providing feedback, and communicating with associates at all levels regarding store operations and business initiatives. The individual will model exceptional customer service standards, resolve customer issues, and drive financial performance and sales. They will also provide supervision and development opportunities for hourly associates, ensure compliance with company policies, and uphold Walmart's values and standards of ethics and integrity.

Global Security Operations Center Operator

Company: Discover

Location: Riverwoods, IL

Posted Jan 23, 2025

Discover is offering a job opportunity in the Global Security Operations Center (GSOC) Operator role. The position involves evaluating and reporting on hazards and threats, dispatching security officers, and monitoring access control, alarm, and surveillance systems. The ideal candidate should have excellent communication skills, 2+ years of experience in law enforcement, military, corporate security, intelligence, business, or emergency management, and an associates degree in relevant fields. The role requires working from 6:00 a.m. to 2:00 p.m. CDT, Wednesday to Sunday. Discover values diversity and offers competitive compensation, benefits, and a collaborative culture.

Financial Analyst

Company: Addison Group

Location: Chicago, IL

Posted Jan 23, 2025

Data Entry Project

Company: Addison Group

Location: Chicago, IL

Posted Jan 23, 2025

Rail Track Maintainer

Company: CN

Location: Champaign, IL

Posted Jan 23, 2025

CN is offering a Rail Track Maintainer position with a starting hourly rate of $32.28. The role involves inspecting, repairing, and replacing rails, ties, switches, and ballasts, working outdoors in various weather conditions. CN emphasizes safety, integrity, and teamwork. Benefits include an ESIP, Pension, Benefits, RRB, and other perks. The job requires relevant experience, a valid driver's license, and ability to lift up to 70 pounds. Successful candidates will undergo a 5-week paid training program at CN's campus in Homewood, IL.

Lead Administrator(Contract)

Company: Wipro

Location: O'Fallon, IL

Posted Jan 23, 2025

Wipro, a leading technology services and consulting company, is seeking an SRE Engineer. The role involves incident resolution, change implementation, and work order management. The ideal candidate should have experience with Jenkins, Chef/Ansible for configuration management, and understand the stages of application deployment pipeline. Wipro offers competitive pay, benefits, and an inclusive work environment. The company is committed to equal employment opportunities and diversity.

STR MGMT/REPLENISHMENT MGR

Company: Kroger

Location: Chicago, IL

Posted Jan 23, 2025

Mariano's, now part of The Kroger Company, operates over 40 stores in the Chicago Metro area. They emphasize their commitment to food, people, and community, aiming to 'Feed the Human Spirit'. The company values its employees, offering comprehensive benefits including healthcare, flexible scheduling, emotional and financial support, discounts, tuition reimbursement, and growth opportunities. They encourage caring, purpose-driven individuals to apply.

Customer Service Representative

Company: Addison Group

Location: Chicago, IL

Posted Jan 23, 2025

The client is seeking experienced Customer Service Representatives for a position in Wood Dale, Illinois. The role involves providing phone support, resolving customer issues, processing orders, and maintaining records. Requirements include 1-2 years of customer service experience, proficiency in Microsoft Office, and a professional phone demeanor. Benefits include competitive pay, insurance, 401K, bonuses, and potential for permanent employment. Addison Administrative & HR offers professional development support.

Maintenance Custodian Associate

Company: Walmart

Location: Calumet City, IL

Posted Jan 23, 2025

Sam's Club is seeking a Maintenance Associate to ensure a clean, safe, and positive environment for members and associates. The role involves maintaining parking lots, clean restrooms, and floors, working in fast-paced environments, and adapting to different work scenarios. The associate will also ensure a safe and clean environment by performing maintenance tasks, responding to spills, and operating floor scrubbers. Sam's Club offers competitive pay, performance-based bonuses, and a range of benefits including health, financial, and paid time off benefits. The job requires being on feet for entire shifts and working in physically demanding environments.

Frequently Asked Questions

What are the typical salary ranges for Guest Service Fundamentals positions by seniority?
Entry‑level agents earn between $28,000 and $38,000 annually, with bonuses up to $3,000 for exceptional service. Mid‑level roles, such as senior front desk supervisors, range from $38,000 to $55,000, plus performance incentives. Senior positions like Guest Relations Managers command $55,000 to $80,000, plus profit‑sharing or commission structures tied to guest satisfaction metrics.
What skills and certifications are required for success in Guest Service Fundamentals?
Core skills include hospitality management, conflict resolution, and bilingual communication. Proficiency in PMS (e.g., Opera, Cloudbeds), CRM tools (Zendesk, Salesforce), and mobile booking apps (HotelTonight, Airbnb) is essential. Certifications such as the Certified Hospitality Executive (CHE) or the Service Excellence Certificate (SEC) enhance credibility, while language certifications (e.g., DELF, TOEFL) broaden marketability.
Is remote work available for Guest Service Fundamentals roles?
While many positions require on‑site presence, virtual concierge and remote reservation support roles are growing, especially for 24/7 call centers and mobile‑first brands. Remote roles typically involve using cloud‑based PMS, chat‑bot management, and real‑time data dashboards, allowing agents to serve guests from anywhere.
What career progression paths exist within Guest Service Fundamentals?
Starting as a front desk agent, professionals can advance to Guest Service Supervisor, then to Guest Relations Manager, and ultimately to operations or executive positions such as Director of Guest Experience or VP of Guest Services. Each step adds responsibility for team leadership, strategic guest‑experience initiatives, and cross‑department collaboration.
What industry trends are shaping the future of Guest Service Fundamentals?
Key trends include AI‑powered chatbots for instant guest inquiries, mobile‑first booking and check‑in experiences, data analytics for personalized service, and sustainability‑focused guest engagement. Brands are investing in integrated guest‑experience platforms that combine PMS, CRM, and real‑time feedback loops to deliver hyper‑personalized stays.

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