Guest Service Fundamentals Jobs in Chicago, IL

52,710 open positions · Updated daily

Looking for Guest Service Fundamentals jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Guest Service Fundamentals position in the Chicago, IL area.

HR Leave Specialist

Company: Addison Group

Location: Chicago, IL

Posted Jan 23, 2025

A Chicagoland retail store is offering a career opportunity for an HR professional with expertise in FMLA and LOA rules. The role involves managing, processing, and maintaining all FMLA and LOA requests, working with employees on corrective actions, and handling COVID-related reporting. The position requires at least 3 years of FMLA/LOA management experience, exposure to ADP system, HRIS experience, and the ability to return to office post-COVID. The assignment is contract-to-hire with full health benefits after 60 days and a salary up to $65K. Remote work is currently available, but the candidate must live near Lombard for the return to office.

HR Assistant

Company: Addison Group

Location: Chicago, IL

Posted Jan 23, 2025

A Healthcare client in Aurora is hiring a seasoned HR Assistant with 2-3 years of experience. The role involves managing employee paperwork, payroll, HRIS data, and reporting. The position offers a salary of up to $45K, immediate interviews, and health benefits after 60 days. The ideal candidate should have HRIS experience, preferably with ADP, and live close to Aurora for office commute. A High School Diploma is the minimum educational requirement.

Recruiter

Company: Addison Group

Location: Chicago, IL

Posted Jan 23, 2025

Repel Operator

Company: Pactiv

Location: Bourbonnais, IL

Posted Jan 23, 2025

Pactiv Evergreen Inc. is seeking a candidate for a position responsible for operating repelletization machinery to convert flake into pellets. The role involves following safety policies, participating in safety programs, and operating hydraulic jack or walkie to move articles. The candidate will inspect flake for quality, record information accurately, and maintain the repel area neatly. The job requires a high school diploma or GED, and the ability to lift up to 50 pounds frequently. Pactiv Evergreen Inc. offers career development, competitive wages, and a robust benefits package. The company is committed to diversity and inclusion, and is an essential part of the nation's food supply chain.

Full-Time Assistant Manager

Company: Cinemark

Location: Joliet, IL

Posted Jan 23, 2025

DATA - SQL Report Developer

Company: Addison Group

Location: Chicago, IL

Posted Jan 23, 2025

Accounts Receivable Specialist

Company: Addison Group

Location: Chicago, IL

Posted Jan 23, 2025

A reputable company in Chicago is seeking an Accounts Receivable Specialist with 2+ years of experience. The role involves calling on assigned accounts to collect open invoices, resolving customer issues, monitoring aging on accounts, and discussing accounts for potential turnover to a collection agency. The company offers competitive pay, benefits, and potential for permanent employment. Keywords include Accounts Receivable, Excel, NetSuite, and various finance-related roles.

Part-Time Assistant Manager

Company: Cinemark

Location: Bourbonnais, IL

Posted Jan 23, 2025

Recruiter (HC)

Company: Addison Group

Location: Chicago, IL

Posted Jan 23, 2025

Administrative Assistant

Company: Addison Group

Location: Chicago, IL

Posted Jan 23, 2025

Benefits Specialist

Company: Addison Group

Location: Chicago, IL

Posted Jan 23, 2025

A global, publicly traded construction equipment company in Chicago is seeking a Benefits Specialist with 3-5 years of experience. The role involves assisting with FMLA/LOA/invoices, vendor liaison, reports, and retirement plans. The candidate should have a Bachelor's Degree, Excel skills, and knowledge of employee benefits and retirement plans. The position offers up to $32/hr and benefits after 60 days. Responsibilities include analytical and technical support, data gathering for insurance renewals, and handling benefit inquiries.

Frequently Asked Questions

What are the typical salary ranges for Guest Service Fundamentals positions by seniority?
Entry‑level agents earn between $28,000 and $38,000 annually, with bonuses up to $3,000 for exceptional service. Mid‑level roles, such as senior front desk supervisors, range from $38,000 to $55,000, plus performance incentives. Senior positions like Guest Relations Managers command $55,000 to $80,000, plus profit‑sharing or commission structures tied to guest satisfaction metrics.
What skills and certifications are required for success in Guest Service Fundamentals?
Core skills include hospitality management, conflict resolution, and bilingual communication. Proficiency in PMS (e.g., Opera, Cloudbeds), CRM tools (Zendesk, Salesforce), and mobile booking apps (HotelTonight, Airbnb) is essential. Certifications such as the Certified Hospitality Executive (CHE) or the Service Excellence Certificate (SEC) enhance credibility, while language certifications (e.g., DELF, TOEFL) broaden marketability.
Is remote work available for Guest Service Fundamentals roles?
While many positions require on‑site presence, virtual concierge and remote reservation support roles are growing, especially for 24/7 call centers and mobile‑first brands. Remote roles typically involve using cloud‑based PMS, chat‑bot management, and real‑time data dashboards, allowing agents to serve guests from anywhere.
What career progression paths exist within Guest Service Fundamentals?
Starting as a front desk agent, professionals can advance to Guest Service Supervisor, then to Guest Relations Manager, and ultimately to operations or executive positions such as Director of Guest Experience or VP of Guest Services. Each step adds responsibility for team leadership, strategic guest‑experience initiatives, and cross‑department collaboration.
What industry trends are shaping the future of Guest Service Fundamentals?
Key trends include AI‑powered chatbots for instant guest inquiries, mobile‑first booking and check‑in experiences, data analytics for personalized service, and sustainability‑focused guest engagement. Brands are investing in integrated guest‑experience platforms that combine PMS, CRM, and real‑time feedback loops to deliver hyper‑personalized stays.

Related Pages