Guest Service Fundamentals Jobs in Chicago, IL

52,710 open positions · Updated daily

Looking for Guest Service Fundamentals jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Guest Service Fundamentals position in the Chicago, IL area.

(USA) Area Manager - Floor (Consolidation)

Company: Walmart

Location: Minooka, IL

Posted Jan 23, 2025

The job involves communicating with various stakeholders, implementing business plans, monitoring productivity, maintaining quality and safety standards, and supervising and developing associates. Key expectations include respect for individuals, acting with integrity, serving the customer, striving for excellence, and leading by example. Walmart offers competitive pay, benefits including health, financial, and time-off benefits, and education programs. The annual salary range is $50,000.00-$100,000.00 with potential performance bonuses. Minimum qualifications include an associate's degree in business or logistics with supervisory experience, or a bachelor's degree in a related field, or equivalent work experience.

RN Operations Manager

Company: DaVita

Location: Atlanta, IL

Posted Jan 23, 2025

Bilingual Spanish - Branch Manager

Company: PNC

Location: Joliet, IL

Posted Jan 23, 2025

The text describes a Branch Manager position at PNC, a financial institution. The role involves leading branch performance, driving revenue and customer loyalty, and creating a differentiated customer experience. The manager will collaborate with various ecosystem partners, manage risk and compliance, and build a high-performing team. They will utilize a branded sales process to achieve sales targets and customer loyalty, and coach team members to confidently engage with customers in technology-enabled interactions. The manager will also manage operational, human capital, reputational, and business risks, and ensure compliance with regulatory guidelines. PNC offers a comprehensive range of benefits, including medical/prescription drug coverage, dental and vision options, life insurance, disability protection, 401(k) with PNC match, and more. The role is incentive-eligible with payment based on company, business, and/or individual performance.

Solar Appointment Setter

Company: Sunrun

Location: Chicago, IL

Posted Jan 23, 2025

Sunrun, a leading U.S. solar, storage, and energy services company, is hiring for a retail position. The role involves acting as the face of Sunrun in a designated partner retail store, building relationships, and educating potential customers on renewable energy and storage solutions. The successful candidate will have strong communication skills, technology skills, resilience, self-motivation, and passion for the mission. Sunrun offers a full benefits package, competitive sales commissions, and opportunities for career advancement. The top performers can earn up to $160,000/year.

(USA) Staff Pharmacist

Company: Walmart

Location: Peoria, IL

Posted Jan 23, 2025

Energy Sales Retail Associate

Company: Sunrun

Location: Naperville, IL

Posted Jan 23, 2025

Sunrun, a leading U.S. solar, storage, and energy services company, is hiring for a retail position. The role involves acting as the face of Sunrun in a designated partner retail store, building relationships, and educating potential customers on renewable energy and storage solutions. The successful candidate will have strong communication skills, technology skills, resilience, self-motivation, and a passion for the company's mission. Sunrun offers a full benefits package, competitive sales commissions, and opportunities for career advancement. Top performers can earn up to $160,000/year.

Frequently Asked Questions

What are the typical salary ranges for Guest Service Fundamentals positions by seniority?
Entry‑level agents earn between $28,000 and $38,000 annually, with bonuses up to $3,000 for exceptional service. Mid‑level roles, such as senior front desk supervisors, range from $38,000 to $55,000, plus performance incentives. Senior positions like Guest Relations Managers command $55,000 to $80,000, plus profit‑sharing or commission structures tied to guest satisfaction metrics.
What skills and certifications are required for success in Guest Service Fundamentals?
Core skills include hospitality management, conflict resolution, and bilingual communication. Proficiency in PMS (e.g., Opera, Cloudbeds), CRM tools (Zendesk, Salesforce), and mobile booking apps (HotelTonight, Airbnb) is essential. Certifications such as the Certified Hospitality Executive (CHE) or the Service Excellence Certificate (SEC) enhance credibility, while language certifications (e.g., DELF, TOEFL) broaden marketability.
Is remote work available for Guest Service Fundamentals roles?
While many positions require on‑site presence, virtual concierge and remote reservation support roles are growing, especially for 24/7 call centers and mobile‑first brands. Remote roles typically involve using cloud‑based PMS, chat‑bot management, and real‑time data dashboards, allowing agents to serve guests from anywhere.
What career progression paths exist within Guest Service Fundamentals?
Starting as a front desk agent, professionals can advance to Guest Service Supervisor, then to Guest Relations Manager, and ultimately to operations or executive positions such as Director of Guest Experience or VP of Guest Services. Each step adds responsibility for team leadership, strategic guest‑experience initiatives, and cross‑department collaboration.
What industry trends are shaping the future of Guest Service Fundamentals?
Key trends include AI‑powered chatbots for instant guest inquiries, mobile‑first booking and check‑in experiences, data analytics for personalized service, and sustainability‑focused guest engagement. Brands are investing in integrated guest‑experience platforms that combine PMS, CRM, and real‑time feedback loops to deliver hyper‑personalized stays.

Related Pages