Guest Service Fundamentals Jobs in Chicago, IL

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Looking for Guest Service Fundamentals jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Guest Service Fundamentals position in the Chicago, IL area.

GM and Food (General Merchandise, Closing, Fulfillment, Inbound, Food and Beverage , Starbucks) (T1881)

Company: Target

Location: Joliet, IL

Posted Jan 23, 2025

Target, a Fortune 50 company, is seeking a General Merchandise Expert. The role involves creating a welcoming experience for guests, ensuring product availability, accurate pricing, and presentation. The team leads inbound, outbound, replenishment, inventory accuracy, presentation, pricing, and promotional signing processes. The job requires knowledge of guest service fundamentals, retail business fundamentals, and operational procedures. The ideal candidate should have a welcoming attitude, communication skills, attention to detail, and ability to work in a fast-paced environment.

GM and Food (General Merchandise, Closing, Fulfillment, Inbound, Food and Beverage , Food Service, Starbucks) (T1024)

Company: Target

Location: Villa Park, IL

Posted Jan 23, 2025

Target, a Fortune 50 company, is hiring for a General Merchandise Expert role. The position involves creating a welcoming experience for guests, ensuring product availability and accuracy, and executing various operational processes. The role requires a positive attitude, strong communication skills, and the ability to work in a fast-paced environment. Target offers comprehensive training and competitive benefits.

On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment (T3214)

Company: Target

Location: Chicago, IL

Posted Jan 23, 2025

Target offers flexible on-demand work with a pay range of $17.75 - $26.65 USD per hour. On-demand team members can create their own schedules by picking up shifts via the myTime mobile app. Regular attendance is required, with shifts needed every 4 weeks. The role involves providing exceptional guest service, maintaining store appearance, and handling various tasks such as cashiering, stocking, and price accuracy. Target values team members' growth and offers training. Essential skills include focus in a fast-paced environment, communication, and physical capabilities like lifting up to 44 pounds.

Specialty Sales (Style, Tech, Beauty, Ulta Beauty) (T1881)

Company: Target

Location: Joliet, IL

Posted Jan 23, 2025

Target, a Fortune 50 company, is offering a Style Consultant position with a starting hourly rate of $16.75 USD. The role involves providing excellent guest service, maintaining product availability, and creating an inviting shopping environment. Key responsibilities include greeting guests, understanding their needs, replenishing the sales floor, and executing visual merchandising. The ideal candidate should have a strong interest in apparel products, excellent communication skills, and the ability to work in a fast-paced environment.

GM and Food (General Merchandise, Closing, Fulfillment, Inbound, Food and Beverage , Food Service, Starbucks) (T0670)

Company: Target

Location: Springfield, IL

Posted Jan 23, 2025

Target, a Fortune 50 company, is hiring for a General Merchandise Expert role. The position involves creating a welcoming experience for guests, ensuring product availability, accurate pricing, and presentation. The role requires knowledge of guest service fundamentals, retail business operations, and the ability to execute daily workload to meet sales goals. The company values teamwork, efficiency, and a guest-first culture. The job involves stocking, setting, and selling products, providing service, and maintaining a safe, compliant work environment.

General Merchandise, Closing, Fulfillment (T1889)

Company: Target

Location: Chicago, IL

Posted Jan 23, 2025

Target is offering a Fulfillment Expert position with a starting hourly rate of $17.75 USD and a pay range of $17.75 USD - $26.65 USD. The role involves a dynamic work environment, where team members help guests get what they want, when they want it, and how they want it. Responsibilities include creating a welcoming experience, engaging with guests, selecting items for order pickup, and ensuring quality and accuracy in order processing. The ideal candidate should be at least 18 years old, have a welcoming attitude, be tech-savvy, and capable of working in a fast-paced environment. Target provides training and competitive benefits.

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2373)

Company: Target

Location: Chicago, IL

Posted Jan 23, 2025

Target, a Fortune 50 company, is offering a Guest Advocate role with a starting hourly rate of $17.25 USD. The pay range is $17.25 USD - $25.90 USD per hour. The role involves providing exceptional guest service, engaging with guests, and promoting Target's services and benefits. Key responsibilities include greeting guests, understanding their needs, assisting with returns, and maintaining a clean work area. Target values team members' growth and offers training. The ideal candidate is energetic, communicative, and comfortable with multi-tasking in a fast-paced environment.

Frequently Asked Questions

What are the typical salary ranges for Guest Service Fundamentals positions by seniority?
Entry‑level agents earn between $28,000 and $38,000 annually, with bonuses up to $3,000 for exceptional service. Mid‑level roles, such as senior front desk supervisors, range from $38,000 to $55,000, plus performance incentives. Senior positions like Guest Relations Managers command $55,000 to $80,000, plus profit‑sharing or commission structures tied to guest satisfaction metrics.
What skills and certifications are required for success in Guest Service Fundamentals?
Core skills include hospitality management, conflict resolution, and bilingual communication. Proficiency in PMS (e.g., Opera, Cloudbeds), CRM tools (Zendesk, Salesforce), and mobile booking apps (HotelTonight, Airbnb) is essential. Certifications such as the Certified Hospitality Executive (CHE) or the Service Excellence Certificate (SEC) enhance credibility, while language certifications (e.g., DELF, TOEFL) broaden marketability.
Is remote work available for Guest Service Fundamentals roles?
While many positions require on‑site presence, virtual concierge and remote reservation support roles are growing, especially for 24/7 call centers and mobile‑first brands. Remote roles typically involve using cloud‑based PMS, chat‑bot management, and real‑time data dashboards, allowing agents to serve guests from anywhere.
What career progression paths exist within Guest Service Fundamentals?
Starting as a front desk agent, professionals can advance to Guest Service Supervisor, then to Guest Relations Manager, and ultimately to operations or executive positions such as Director of Guest Experience or VP of Guest Services. Each step adds responsibility for team leadership, strategic guest‑experience initiatives, and cross‑department collaboration.
What industry trends are shaping the future of Guest Service Fundamentals?
Key trends include AI‑powered chatbots for instant guest inquiries, mobile‑first booking and check‑in experiences, data analytics for personalized service, and sustainability‑focused guest engagement. Brands are investing in integrated guest‑experience platforms that combine PMS, CRM, and real‑time feedback loops to deliver hyper‑personalized stays.

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