Guest Service Fundamentals Jobs in New York City, NY

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Looking for Guest Service Fundamentals jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Guest Service Fundamentals position in the New York City, NY area.

Welder Fabricator, Welders, Cutters, and Welder Fitters

Company: Certified Glass

Location: Garden City, NY

Posted Sep 27, 2025

The Fabricator/Welder interfaces with our team members, vendors, independent contractors, and general contractors. Garden City, NY 11530 (Preferred).

Sous Chef - Upscale Casual Dinner Service

Company: Tavern on the Green

Location: New York, NY

Posted Sep 27, 2025

Handle inventory, ordering & cost control. Oversee dinner service & kitchen operations. 2–3 years in kitchen management. Manage and train BOH staff.

Security Officer College Campus

Company: GardaWorld Security Services U.S.

Location: New York, NY

Posted Sep 26, 2025

Customer service duties like welcoming, verifying identity, and guiding visitors. A comprehensive benefits package including medical, dental, and vision…

Estimator - Systems Engineer

Company: AG Consulting Engineering, PC

Location: New York, NY

Posted Sep 26, 2025

AG Consulting Engineering, PC (AG), a design, engineering, and construction management firm headquartered in New York is looking for an Estimator – Systems…

SOC Analyst

Company: Public Partnerships LLC

Location: New York, NY

Posted Sep 26, 2025

Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay…

Location Data Analyst

Company: Wyyerd Group LLC

Location: National City, CA

Posted Sep 26, 2025

Communication Skills: Ability to present technical findings clearly to both technical and non-technical audiences. Must maintain a clean driving record.

ITSM Business Analyst

Company: eNGINE

Location: New York, NY

Posted Sep 26, 2025

Bachelor’s degree in a business or technical field. Work with product and process owners to develop product strategies, roadmaps, and secure buy-in from senior…

Client Service Representative

Company: Securitas

Location: New York, NY

Posted Sep 28, 2025

Prompt assistance to visitors with courtesy, accuracy, and professionalism Imagine working at a company that is a satisfying job where you can make a positive…

Dining Room Manager - AperiBar

Company: Charlie Palmer Collective

Location: New York, NY

Posted Sep 26, 2025

Maintains guest satisfaction by handing inquiries, concerns or comments and providing solutions; acquiring feedback from members/guests and co-workers in order…

Heating, Ventilation, and Air Conditioning Technician

Company: MC HVAC Inc.

Location: Redwood City, CA

Posted Sep 26, 2025

Valid driver's license is required for travel between job sites. Maintain accurate records of service calls and repairs performed.

HVAC Manager

Company: Crothall Healthcare

Location: New York, NY

Posted Sep 26, 2025

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent…

Sous Chef - Fine Dining

Company: Coco's at Colette

Location: New York, NY

Posted Sep 26, 2025

Ensure staff grooming in accordance with state law and company requirements. Must possess NYC Food Handlers certification. Record all invoices in Paper chase.

Frequently Asked Questions

What are the typical salary ranges for Guest Service Fundamentals positions by seniority?
Entry‑level agents earn between $28,000 and $38,000 annually, with bonuses up to $3,000 for exceptional service. Mid‑level roles, such as senior front desk supervisors, range from $38,000 to $55,000, plus performance incentives. Senior positions like Guest Relations Managers command $55,000 to $80,000, plus profit‑sharing or commission structures tied to guest satisfaction metrics.
What skills and certifications are required for success in Guest Service Fundamentals?
Core skills include hospitality management, conflict resolution, and bilingual communication. Proficiency in PMS (e.g., Opera, Cloudbeds), CRM tools (Zendesk, Salesforce), and mobile booking apps (HotelTonight, Airbnb) is essential. Certifications such as the Certified Hospitality Executive (CHE) or the Service Excellence Certificate (SEC) enhance credibility, while language certifications (e.g., DELF, TOEFL) broaden marketability.
Is remote work available for Guest Service Fundamentals roles?
While many positions require on‑site presence, virtual concierge and remote reservation support roles are growing, especially for 24/7 call centers and mobile‑first brands. Remote roles typically involve using cloud‑based PMS, chat‑bot management, and real‑time data dashboards, allowing agents to serve guests from anywhere.
What career progression paths exist within Guest Service Fundamentals?
Starting as a front desk agent, professionals can advance to Guest Service Supervisor, then to Guest Relations Manager, and ultimately to operations or executive positions such as Director of Guest Experience or VP of Guest Services. Each step adds responsibility for team leadership, strategic guest‑experience initiatives, and cross‑department collaboration.
What industry trends are shaping the future of Guest Service Fundamentals?
Key trends include AI‑powered chatbots for instant guest inquiries, mobile‑first booking and check‑in experiences, data analytics for personalized service, and sustainability‑focused guest engagement. Brands are investing in integrated guest‑experience platforms that combine PMS, CRM, and real‑time feedback loops to deliver hyper‑personalized stays.

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