Guest Service Fundamentals Jobs in New York City, NY

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Looking for Guest Service Fundamentals jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Guest Service Fundamentals position in the New York City, NY area.

Mason

Company: Metropolitan Transportation Authority

Location: New York, NY

Posted Aug 13, 2025

Employees driving company vehicles must complete defensive driver training once every three years for current MNR drivers; or within 180 days of hire or…

Graphic Designer - NY Consulting

Company: CBRE

Location: New York, NY

Posted Aug 13, 2025

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience.

Hospitality Security Officer (Nightclub, Lounge, Hotel, Retail)

Company: AG Security Group Inc

Location: Middle Village, NY

Posted Aug 13, 2025

Weekend Availability: Candidates must be available to work both Friday and Saturday nights, as these are our highest-demand shifts in hospitality environment.

AT&T Customer Service Representative

Company: Confidential

Location: Union City, NJ

Posted Aug 13, 2025

With a new partnership with AT&T and its technology, our rapid growth has created an immediate need for a progress-focused and team-oriented entry level AT&T…

SECURITY GUARD

Company: Inwood Academy for Leadership Charter School

Location: New York, NY

Posted Aug 13, 2025

Monitor school grounds and school entrances to ensure only authorized personnel and authorized visitors access the school; if assigned to the main entrance,…

Data Science Analyst I-Geriatric and Palliative Medicine

Company: Mount Sinai

Location: New York, NY

Posted Aug 12, 2025

Provides technical support to data analytics functions as they relate to varied business units, and technical expertise on the selection, development and…

Graphic Designer IC

Company: United Nations

Location: New York, NY

Posted Aug 12, 2025

Under the supervision of the Project Manager in Anti-Racism Office (ARO), the individual contractor will be responsible for the following: 1.

Global Security - Security Officer Shift Manager

Company: JPMorganChase

Location: New York, NY

Posted Aug 13, 2025

You will have the opportunity to utilize your skills in critical infrastructure security operations, technical security, alarm management, and mobile…

Software Engineer, Early Career

Company: Suno

Location: New York, NY

Posted Aug 13, 2025

You'll work closely with experienced engineers to develop and enhance the tools that enable millions of users to create, discover, and share music, while…

Graphic Designer

Company: Diamond Foundry

Location: New York, NY

Posted Aug 13, 2025

3+ years of design experience with a strong portfolio showcasing cross-channel campaigns (digital, social, retail) and a focus on email design.

Senior Data Scientist, Trust and Safety

Company: Etsy

Location: Brooklyn, NY

Posted Aug 13, 2025

We are looking for a Senior Data Scientist that will partner with the Trust and Safety Content groups under the broader Customer Operations organization, whose…

Senior Accountant- Real Estate

Company: Beacon Hill Staffing Group

Location: New York, NY

Posted Aug 12, 2025

Bachelor's degree in Accounting or related field. You'll also work closely with asset managers, leasing agents, and property managers, gaining visibility across…

Frequently Asked Questions

What are the typical salary ranges for Guest Service Fundamentals positions by seniority?
Entry‑level agents earn between $28,000 and $38,000 annually, with bonuses up to $3,000 for exceptional service. Mid‑level roles, such as senior front desk supervisors, range from $38,000 to $55,000, plus performance incentives. Senior positions like Guest Relations Managers command $55,000 to $80,000, plus profit‑sharing or commission structures tied to guest satisfaction metrics.
What skills and certifications are required for success in Guest Service Fundamentals?
Core skills include hospitality management, conflict resolution, and bilingual communication. Proficiency in PMS (e.g., Opera, Cloudbeds), CRM tools (Zendesk, Salesforce), and mobile booking apps (HotelTonight, Airbnb) is essential. Certifications such as the Certified Hospitality Executive (CHE) or the Service Excellence Certificate (SEC) enhance credibility, while language certifications (e.g., DELF, TOEFL) broaden marketability.
Is remote work available for Guest Service Fundamentals roles?
While many positions require on‑site presence, virtual concierge and remote reservation support roles are growing, especially for 24/7 call centers and mobile‑first brands. Remote roles typically involve using cloud‑based PMS, chat‑bot management, and real‑time data dashboards, allowing agents to serve guests from anywhere.
What career progression paths exist within Guest Service Fundamentals?
Starting as a front desk agent, professionals can advance to Guest Service Supervisor, then to Guest Relations Manager, and ultimately to operations or executive positions such as Director of Guest Experience or VP of Guest Services. Each step adds responsibility for team leadership, strategic guest‑experience initiatives, and cross‑department collaboration.
What industry trends are shaping the future of Guest Service Fundamentals?
Key trends include AI‑powered chatbots for instant guest inquiries, mobile‑first booking and check‑in experiences, data analytics for personalized service, and sustainability‑focused guest engagement. Brands are investing in integrated guest‑experience platforms that combine PMS, CRM, and real‑time feedback loops to deliver hyper‑personalized stays.

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