Guest Service Fundamentals Jobs in Washington DC

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Director of Finance

Company: AIR Communities

Location: Washington DC

Posted Jan 26, 2025

AIR Communities, a leading multifamily real estate company, is seeking a skilled Director of Finance for their East Operations Regional Support office in Bethesda, MD. The role involves supporting cross-functional teams, providing operational insights, and driving key financial initiatives. The ideal candidate should have a Bachelor's degree in Finance, Accounting, Economics, Engineering, Data Science, or a related field, with at least 5+ years of experience in Finance, Accounting, Operations, and Real Estate. They should possess strong financial acumen, expert-level financial modeling experience, and the ability to navigate and collaborate with senior executives. The company offers competitive compensation, including a base salary between $140,000-$160,000 plus a target annual 20% bonus, along with various benefits such as rent discounts, health insurance, 401k plan, paid time off, and opportunities for professional development.

Frequently Asked Questions

What are the typical salary ranges for Guest Service Fundamentals roles at different seniority levels?
Entry‑level Front Desk Associate: $24,000‑$32,000 annually. Mid‑level Reservation Specialist or Guest Experience Coordinator: $35,000‑$48,000. Senior roles such as Guest Experience Manager or Hospitality Data Analyst: $55,000‑$78,000. Executive positions like Director of Guest Services or VP of Guest Experience: $85,000‑$120,000.
What skills and certifications are essential for success in Guest Service Fundamentals?
Strong verbal and written communication, fluency in at least two languages, proficiency in PMS platforms like Opera, Maestro, or Hotelogix, experience with CRM tools such as Salesforce or HubSpot, and certifications such as Certified Guest Service Professional (CGSP), Certified Hospitality Administrator (CHA), or Hospitality Sales and Marketing Association (HSMA) credentials.
Do Guest Service Fundamentals positions offer remote work options?
Yes. Virtual Concierge, Remote Reservation Agent, and Guest Experience Manager roles can be fully remote, especially in hotels with centralized call centers and cloud‑based PMS. Currently 12% of listings in this category support remote work, often requiring a reliable internet connection, headset, and access to the hotel’s digital platforms.
What career progression paths exist within Guest Service Fundamentals?
Typical pathways start with Front Desk Associate → Front Desk Supervisor → Guest Experience Manager → Director of Guest Services →

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