Guest Service Fundamentals Jobs in Washington DC

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Looking for Guest Service Fundamentals jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Guest Service Fundamentals position in the Washington DC area.

AWS Connect Specialist

Company: rockITdata

Location: Washington DC

Posted Jan 26, 2025

rockITdata, a certified minority and woman-owned small business, offers comprehensive consulting services with a focus on management and IT. They leverage AI and machine learning technologies to help clients build efficiencies, decrease costs, and drive better outcomes. The company provides four distinct offerings: consulting services, application development and sustainment, mission support, and contact center solutions. They are currently seeking an experienced AWS Connect Specialist to join their Emerging Solutions team, focusing on Contact Center services. The ideal candidate will have extensive experience in implementing contact center solutions, strong handson experience with AWS Connect and related AWS services, and proficiency in at least one programming language.

Office Manager, Bethesda, MD

Company: Aledade

Location: Washington DC

Posted Jan 26, 2025

Aledade, a public benefit corporation, is seeking an Office Manager for its downtown Bethesda office. The role involves managing day-to-day operations, maintaining a welcoming office space, procuring supplies, coordinating catering, managing deliveries, organizing events, and collaborating with colleagues and clients in a dynamic environment. The position requires excellent communication, organizational, and customer service skills. Preferred qualifications include 3+ years of experience as an Office Manager, proficiency in Google Suite, and knowledge of office equipment. The company offers a comprehensive benefits package, flexible work schedules, and a commitment to diversity and inclusion.

EASE Product Manager, Shopping (Remote-Eligible)

Company: Capital One

Location: Washington DC

Posted Jan 26, 2025

Capital One is seeking a Product Manager for their growing team in Capital One Shopping. The ideal candidate should have a strong background in data analysis, SQL, and emerging technologies. They should be comfortable working with backend products, have a customer-first mindset, and be a strategic thought leader. The role involves leading teams of software and data engineers, understanding enterprise data requirements, and creating a vision and roadmap for the product. The minimum annual salary for this role is $144,000 for remote positions and ranges up to $197,200 for on-site positions in New York City and San Francisco.

Frequently Asked Questions

What are the typical salary ranges for Guest Service Fundamentals roles at different seniority levels?
Entry‑level Front Desk Associate: $24,000‑$32,000 annually. Mid‑level Reservation Specialist or Guest Experience Coordinator: $35,000‑$48,000. Senior roles such as Guest Experience Manager or Hospitality Data Analyst: $55,000‑$78,000. Executive positions like Director of Guest Services or VP of Guest Experience: $85,000‑$120,000.
What skills and certifications are essential for success in Guest Service Fundamentals?
Strong verbal and written communication, fluency in at least two languages, proficiency in PMS platforms like Opera, Maestro, or Hotelogix, experience with CRM tools such as Salesforce or HubSpot, and certifications such as Certified Guest Service Professional (CGSP), Certified Hospitality Administrator (CHA), or Hospitality Sales and Marketing Association (HSMA) credentials.
Do Guest Service Fundamentals positions offer remote work options?
Yes. Virtual Concierge, Remote Reservation Agent, and Guest Experience Manager roles can be fully remote, especially in hotels with centralized call centers and cloud‑based PMS. Currently 12% of listings in this category support remote work, often requiring a reliable internet connection, headset, and access to the hotel’s digital platforms.
What career progression paths exist within Guest Service Fundamentals?
Typical pathways start with Front Desk Associate → Front Desk Supervisor → Guest Experience Manager → Director of Guest Services →

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