Guest Service Fundamentals Jobs in worldwide
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Engineering Manager - Customer Success
Company: Pragma Platform
Location: Worldwide
Posted Dec 20, 2023
All qualified applicants will receive consideration without regard to race, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. Experience with services in an enterprise language, such as Java, Kotlin, C, or similar. Experience integrating to remote applications, especially game platforms. Reflect to your team, sales, and product management how studios are using Pragma through internal documentation, training materials and demos. Advise customers on new Pragma features, releases, and partner integration by developing examples, performing demonstrations, or coordinating proof of concept projects with studios. Job Benefits A remote-first work environment with semi-annual in-person meetups Competitive pay 100% employer-paid medical, dental, vision coverage for primary policyholders; 80% employer-paid coverage for eligible dependents. Track, support, and communicate game studios progress vs. their technical goals and help them achieve them. Identify, measure, and drive continuous improvement in alignment with Pragmas values. A customer-oriented mindset that prioritizes problem solving. Game development or work with game engines like Unreal and Unity are a plus.
Software Developer Forta
Company: Forta
Location: Worldwide
Posted Dec 04, 2023
In this uniqueness, we find the most value. This includes but is not limited to gender, race, sexual orientation, religion, national origin and other characteristics that make each one of us unique. Paid leave for new parents. At Forta, we are an equal opportunity employer and we value different perspectives. Finally, you will help ensure reliability, scalability, and security. This is a beta feature to avoid spam applicants. We are committed to building a diverse workforce. Team Events: Company retreats in different locations around the world. Prior experience working remotely: strong personal organization skills, a love for self-time management, and ability to work collaboratively with a team. Please mention the word **GAINFUL** and tag RMjAuMTY1LjE0LjEyNg== when applying to show you read the job post completely (RMjAuMTY1LjE0LjEyNg==).
Product Manager
Company: Skrapp.io
Location: Worldwide
Posted Nov 29, 2023
Work Environment: We are a team of young professionals working remotely from Pakistan, India, Spain, France, Egypt, and the United Arab Emirates. Annual paid leave: 25 days. We also plan up to 2 retreats per year to exotic destinations accessible by the team members, which represents a chance to meet, discuss, work, and do fun activities. Contract: Salary Range: $US30,000 - $US42,000 / year. Monthly coworking space stipend of $200. Facilitate agile ceremonies, such as sprint planning, reviews, and retrospectives. Ensure content is clear, accurate, and useful, and reflects the features and functionalities of the product. User Educational Content: Create and maintain educational content for users and customers, including support articles, video tutorials, and support macro replies for customer service agents. Benefits We only offer contractor/freelancer contracts to our team members. You'll be an excellent fit if you are: Naturally organized at task and project management, crucial for remote work efficiency.
Associate Product Manager
Company: Constructor
Location: Worldwide
Posted Dec 19, 2023
As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We want you to have the resources you need to set up your home office 💻 Apple laptops provided for new employees 🧑🎓 Training and development budget for every employee, refreshed each year 👪 Parental leave for qualified employees 🧠 Work with smart people who will help you grow and make a meaningful impact Diversity, Equity, and Inclusion at Constructor At Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. About the Position As an Associate Product Manager on the Prospect Solutions team, you will: Manage and own the end-to-end implementation of the proof schedule process for our prospects Prioritize and align on requests for new proof schedules, identifying each prospect's unique use-cases Set timelines for task delivery, negotiating deliverables and deadlines with Account Executives and Sales Engineers according to the Service Level Agreement Create tasks/stories on linear boards and ensure clear communication between Account Executives, Engineers, and Product Managers Take ownership of delivery, conducting regular check-ins to stay on track Arrange sessions with Account Executives for proof schedule results calls, managing stakeholders to deliver optimal results Follow up on proof schedules' status and manage their completion Work on improving proof schedule processes and identifying product improvement areas Develop strategies and roadmaps with support from the director of product or fellow product managers Coordinate with other teams to prioritize prospect needs Engage with customers to understand their needs and inform the product area Analyzing the team's stats on deliverables and regularly reporting it to the stakeholders Requirements A minimum of two years of professional experience in project management, with a strong preference for experience in product management roles Proven ability to manage complex projects and stakeholder relationships effectively Background in eCommerce, Retail, SaaS, or a related field Excellent communication, interpersonal, and team collaboration skills Comfortable working in a fast-paced, high-pressure environment At least a basic experience with server-side and client-side JavaScript building web applications is a plus Focus on empathetic communication and continuous improvement Being able to attend regular meetings with Americas-based teammates between 2 pm and 8 pm GMT Benefits 🏝️ Unlimited vacation time -we strongly encourage all of our employees take at least 3 weeks per year 💰 A competitive compensation package including stock options 🌎 Fully remote team - choose where you live 🛋️ Work from home stipend! We encourage you to apply even if you don’t meet all of our listed qualifications. Additionally, your role involves a significant portion of product-related responsibilities, including developing strategies, roadmaps, and leveraging company strategy to drive meaningful impact. Our primary interest is in finding the best candidate for the job. Your ability to understand unique prospect needs, liaise effectively with Account Executives, Engineers, and Product Managers, and create compelling product demos. We’re a passionate team of technologists who love solving problems and want to make our customers’ and coworkers’ lives better. We serve billions of requests every week, and you’ve probably seen our results somewhere and used our product without knowing it.
Management Accountant
Company: Ancient Gaming
Location: Worldwide
Posted Dec 05, 2023
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Strong analytical skills. Ancient Gaming is an equal-opportunity employer. Detail-oriented, organized, and committed approach as well as a strong focus on delivering accurate results. It will be a plus if you have: Proficiency in the use of XERO, including generating reports from XERO, uploading bulk uploads, and others. Advanced knowledge of English Language, both written and spoken. Advanced proficiency in Microsoft Excel. Preparing Budgets and re-forecasting. We're eager to hear from individuals who share our enthusiasm. Even if you consider yourself an 80% fit but have a genuine passion for this position, we encourage you to apply.
Senior QA Automation Engineer
Company: IOVLabs
Location: Worldwide
Posted Dec 14, 2023
Threat model, safe development cycle (SDL). Information Security Knowledge. Working knowledge in one or more automation tools (Selenium, Appium, WebdriverIO, Playwright, Chai, Mocha, SoapUI, JMeter…) Working knowledge in one or more test management tools (Xray, Zephir, TestRail…) Programming languages knowledge (JavaScript, TypeScript, Java) Experience with performance tests Experience working in an Agile/Scrum development process Experience working towards objectives with remote teams Bring the right attitude to the team: ownership, accountability, attention to detail. Experience working in a fast-growing start-up. You’re free to work however you work best Paid holidays and personal leave days Opportunity to work with state of art technology in a challenging and unique project Internationally diverse and dynamic team with a clear vision and strategy Training programs to learn everything about the crypto world Language courses: English or Spanish Employee assistance program offering legal, financial, family, psychological, and wellness counseling for you and your family IOV Labs Mission, Vision, & Purpose Our purpose is to... build a more decentralized world, for a freer and fairer future Our vision is… a safe and equitable global financial system that enables everyone to participate and prosper We’re on a mission to… provide the next generation of fintech innovators with the decentralized tools and technology to build a new global economy What You’ll be Doing Estimate, prioritize, plan and coordinate testing activities Create detailed, comprehensive and well-structured test plans and test cases Design, develop and execute automation scripts Provide exhaustive and detailed documentation on bug reports, test cases, and automation tools used, among others Coordinate the tracking of bugs found with the development team Perform thorough regression testing when bugs are resolved or before a release. What You’ll Get Back Competitive salary and bonus 100% remote working (contractor) from anywhere in the world Possibility to work at your nearest WeWork space Flexible working hours. Ability to evaluate software stability and quality from a security perspective. Advanced English language proficiency Good interpersonal and communication skills Bonus points Blockchain Technology Knowledge. Strong interest in and familiarity with cryptocurrency and decentralized technologies.
QA Specialist
Company: Ancient Gaming
Location: Worldwide
Posted Dec 05, 2023
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Hands-on experience and knowledge in Smoke testing, Sanity testing, Manual end-to-end testing, and Regression testing. A degree in Computer Science, Information Technology, or a related field. Experience with agile methodology. Demonstrated experience in API testing using tools like GraphQL, Postman, and SoapUI, and creating custom scripts for API testing. Ancient Gaming is an equal-opportunity employer. Proficient understanding of web application functionalities including JavaScript/TypeScript, GraphQL, and WebSockets. Experience with server-side rendering frameworks. Good knowledge of Git. It will be good if you have: Experience with performance testing tools like JMeter, LoadRunner, or similar to ensure backend scalability and reliability.
Financial Analyst
Company: Inspectorio
Location: Worldwide
Posted Dec 01, 2023
🥳 Fun: Company-sponsored trips, weekly parties, sporting events, and more. We seek guidance, and clear goals instead of orders. COURAGE: We share our opinion, even if it’s uncomfortable. We are candid with colleagues. headcount reporting, costs by department, net cash burn calculation). We leave our egos outside the office. We focus on listening to other perspectives. EXCELLENCE: We pursue mastery and craftsmanship. We are willing to experiment and try something new, even if we’re not sure it will succeed. 🌎 Global team: you’ll be joining a fun, and welcoming global team from over 40 countries.
Live Chat Sales Specialist
Company: Awesome Motive
Location: Worldwide
Posted Dec 14, 2023
Check spelling, capitalization, etc. We’re spread out worldwide – United States, Canada, Ukraine, India, Pakistan, Singapore, and more. Awesome Motive is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other basis protected by federal, state, or local law. Competitive Salary. Also note, don't forget to proofread before submitting. Health Insurance benefits for all employees in India, Pakistan, Brazil, and Ukraine. Health, Dental, and Vision Insurance benefits for full-time U.S. employees. For this role, typical work hours match these operating hours. In three sentences or less, in your own words, tell us how you think WPForms helps small businesses. And in case you were wondering: no politics, no b.s., and no jerks.
Backend Test Engineer
Company: Ancient Gaming
Location: Worldwide
Posted Dec 06, 2023
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Ancient Gaming is an equal-opportunity employer. Have good Project Management skills. Spill Mental Health Service – full access to counselling for any employees who need it Young, fun, flat structured rapidly growing company with endless opportunities to grow A diverse portfolio that includes gamified e-commerce, video game arcade and iGaming Entirely modern stack, no legacy code! Having previous experience in working with PostgreSQL/MySQL. Even if you consider yourself an 80% fit but have a genuine passion for this position, we encourage you to apply. We're eager to hear from individuals who share our enthusiasm. It will be good if you have: Have previous experience with Redis, as well as Jest or K6 testing suits. HypeUp: An iGaming brand where users can wager their balance or items from their "Inventory" against other people's items, such as watches, electronics, sneakers, and more, and can physically redeem their contents upon withdrawal. Someone who has previous experience working within the Node.js ecosystem.
Graphic Designer (Information Products)
Company: BAD Marketing
Location: Worldwide
Posted Nov 30, 2023
Understanding of digital marketing Strong understanding of typography principles. Proficient in Photoshop or similar design platforms. Ability to think creatively and contribute fresh ideas to marketing campaigns. BENEFITS: Comprehensive health, dental, and vision insurance plans (US Residents Only) PTO Paid US Holidays Opportunities for professional development and advancement within the organization. Familiarity with marketing psychology and an appreciation for the nuances of paid advertising. RESPONSIBILITIES: Contribute with innovative graphic design concepts for marketing campaigns, funnels, webinars, and much more. QUALIFICATIONS: 1+ years of experience as a marketing graphic designer Proven ability to create compelling visual graphic designs or a portfolio showcasing a diverse range of design projects, including marketing materials. Understand the psychology of marketing and paid ads, infusing that knowledge into your graphic design strategy. Adaptable to evolving design trends and able to integrate them into your work effectively. A collaborative and innovative work environment with a focus on creativity and results.
Product Marketing Manager LiveChat Apps (SAAS)
Company: BespokeChat
Location: Worldwide
Posted Dec 07, 2023
To make sure you fit our culture we will look for indications of enthusiasm, professionalism, a growth mindset, and a high work ethic. We believe that a good understanding of each other, each other's expectations, and capabilities at the initial stage is an essential element of successful cooperation. We expect you to demonstrate these key competencies: Proven marketing experience - track record of successes in developing SAAS products customer base and increasing its MRR, Efficiency - ability to deliver results with full commitment and minimal loss of resources and time; ability to look for alternative solutions, give priority to progression over perfection while making use of data in the process, Data analysis - the ability to think analytically, work with data, combine it, look for correlations, and visualize in order to draw conclusions; ability to design and conduct experiments to test hypotheses, advanced skills of working with spreadsheets, Communication skills - effective formulation of simple and understandable thoughts in written form, communication in an asynchronous team operating only remotely, ease of writing, Self-reliance - the ability to act proactively without being told what to do, bringing new ideas to the company and realizing them with minimal supervision, Organization and planning - planning, organizing, scheduling, and budgeting in an efficient, productive manner; focusing on key priorities. Your responsibilities can be divided into three main areas: BUSINESS setting direction for further actions based on data analysis: efficiency, conversion rate optimization, calculating and increasing LTV, verifying payment models of all apps to maximize MRR, maintaining ongoing contact with Text Inc. (formerly LiveChat Inc.), MARKETING finding new ways to reach potential customers ("heavy" users of LiveChat), creating and implementing a digital marketing strategy and communication strategy to ensure app growth and development of the "Super" app brand, widening possibilities for communication with users, maintaining contact with users, expanding the newsletter database and its better utilization, acting as a customer service representative for users and potential customers (questions/problems/requests), email marketing/ marketing automation / improving onboarding process, writing simple texts, making promotional and instructional videos for each application, implementation of marketing campaigns in tools like Google Ads and Facebook Ads, PRODUCT / IT managing the development of applications aimed at increasing their effectiveness, close cooperation with developers on app development and maintenance, testing changes, coordinating new releases, coordinating bug resolution, feasibility study of introducing our apps for other livechat-like platforms, product development of a new fourth LiveChat app. Achieving these goals requires verification of the payment models, developing and implementation of marketing strategies to expand the customer base, strengthen brand presence, and improve customer engagement. If you like challenges and are not afraid of clearly defined goals to achieve, perhaps we are looking for you! Other expectations towards you: C1/ native English language skills minimum 2 years of experience in the area of marketing a SAAS product with successes supported by numbers good understanding of B2B sales ability to design product interface mockups knowledge of the basics of HTML, ability to create WordPress content as well as simple graphics (aesthetic sense) What do we offer you: B2B contract with salary (base+bonuses) ranging 35k-45k USD annually fully remote work sports benefit (for candidates from Poland) private medical insurance (for candidates from Poland) The recruitment process will consist of three stages consisting of 1) an introductory telephone/online interview with the management board, 2) an extensive 2-3 hour online meeting, and 3) an online/live workshop. Additionally, the role will involve managing app development and maintenance processes as well as exploring market expansion opportunities. Currently, we are looking for an ambitious person who is going to become the first Product Marketing Manager to manage and optimize our SAAS LiveChat apps (Super Vision, Super Agent, and Super Trainer) through data-driven decisions. This role is going to be placed directly under the company's management and it is fully remote.