Guest Service Fundamentals Jobs in worldwide
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Contracting Associate
Company: Spark Advisors
Location: Worldwide
Posted Mar 04, 2024
SparkAssist is hiring a Contracting Associate to support the Contracting Supervisor. The ideal candidate should enjoy client interaction, problem-solving, and learning new skills. Key responsibilities include handling inbound and outbound calls, troubleshooting customer inquiries, and providing a pleasant onboarding experience. The role requires 1-3 years of experience in customer success, account management, or operations, and proficiency in using customer relationship management systems. Benefits include equity compensation, health care, flexible work location, paid time off, parental leave, and wellbeing perks.
Associate Actuary
Company: Steadily
Location: Worldwide
Posted Feb 29, 2024
<p>Steadily is an insurance technology company that specializes in rental property insurance for landlords Were three years old just over 100 people manage $6B in risk and are intent on becoming the worlds best and largest insurer of rental properties<p> <p>We exist to deliver fast affordable insurance and to pay claims quickly and fairly To do that we hire the best engineers actuaries sales and service people in the country to build the experience that wed want if we were the client<p> <p>Steadily is hiring an <strong>Associate<strong> <strong>Actuary <strong>who is the very best at what they do Youll be surrounded by team members who are also the very best at what they do which will just make you even better<p> <p><strong>What Youll Do<strong><p> <ul style=> <li style=>Youll have ultimate responsibility for the growth and profitability of our DP products nationwide <li> <li style=>Enhance pricing of existing products<li> <li style=>Expand our product into new geographies<li> <li style=>Analyze the drivers of profitability including loss ratios actuarial indications frequencyseverity trends retention and other data for all products books and channels<li> <li style=>Manage rate filings across multiple states to ensure we are priced to achieve the required return across all products and segments<li> <li style=>Develop and implement robust datadriven action plans to continually improve performance<li> <li style=>Driving innovation by finding new and different way to price better than the traditional solutions<li> <ul> <p><strong>Your Background<strong><p> <ul style=> <li style=><strong>Experienced<strong> Youve been a high achiever in insurance for three years or more You have experience managing property products <strong>preferably personal lines HO or DP<strong> You understand the current US property market<li> <li style=><strong>Education <strong>You have passed a minimum of 3 actuarial exams<li> <li style=><strong>Builder<strong> You have a builders mindset and can take projects and products from inception to launch and beyond You have a bias towards action <li> <li style=><strong>Digital<strong> Your tech savvy is exceptional You have strong product sense and are a master of learning and implementing new software and processes Your technical and analytical skills are top notch <li> <li style=><strong>Hungry<strong> You want to make the leap into an earlierstage tech company to rapidly accelerate your growth You want to roll up your sleeves and hustle you are not looking for a traditional 95 job <li> <ul> <p><strong>Compensation and Benefits<strong><p> <ul style=> <li style=>Compensation $100k $140k + equity in the company <ul style=> <li style=>We believe in paying topofmarket to attract the best person for each role However the compensation package is usually the second reason people choose to join a startup The primary reason is they want to experience the growth that comes from pouring your heart and soul into building something that people love Thats what we do<li> <ul> <li> <li style=>Health Insurance <li> <li style=>401K<li> <li style=>Free snacks amp regular team lunches<li> <ul> <p><strong>Locations<strong><p> <ul style=> <li style=>Remote <li> <ul> <p><strong>Why Join Us<strong><p> <ul style=> <li style=>Youll be in good company Our founders have three successful startups under their belt and have recruited a stellar team to match<li> <li style=>We pay top of market see comp<li> <li style=>Were earlier stage so youll get to wear a lot of hats and shape product decisions<li> <li style=>We have a good time Culture matters a ton to us<li> <li style=>Were growing fast and are exceptionally wellfunded<li> <li style=>Steadily boasts a very unique culture that our teammates love We call it like we see it and were nothing if not candid Check out our culture deck<a href=22httpswwwsteadilycomculture22 rel=nofollow> here<a> to learn what were all about<li> <li style=>Steadily was awarded Comparablys Best Company Leadership 2023 Best CEOs for Women 2023 and Best Company for Women 2022<li> <ul> <p><strong>Were excited to meet you<strong><p> <p><a href=22httpwwwsteadilycompressroom22 rel=nofollow><strong>Press Room<strong><a><strong> <strong><em><span style=fontweight>News <span><em><strong>|<strong><a href=22httpswwwtrustpilotcomreviewsteadilycom22 rel=nofollow><strong> <strong><strong>TrustPilot<strong><a><strong> <strong><em><span style=fontweight>Clients<span><em><strong> |<strong><a href=22httpswwwcomparablycomcompaniessteadily22 rel=nofollow><strong> <strong><strong>Comparably<strong><a><em><span style=fontweight> Employees<span><em><p> <p><em><span style=fontweight><a href=22httpstwittercomsteadilyinsurelang=en22 rel=nofollow target=blank><img height=16 src=22httpsuploadssslwebflowcom61fafbc7edc1722dc7a9fc74623a229ec3b5c52f7bd02e9ftwittericonpng22 width=16><a> <a href=22httpswwwfacebookcomsteadilyinsurance22 rel=nofollow target=blank><img height=16 src=22httpsuploadssslwebflowcom61fafbc7edc1722dc7a9fc74623a229ec3b5c56a13d02e9efacebookiconpng22 width=16><a> <a href=22httpswwwlinkedincomcompanysteadily22 rel=nofollow target=blank><img height=16 src=22httpsuploadssslwebflowcom61fafbc7edc1722dc7a9fc74623a229d99798b59e516923blinkediniconpng22 width=16><a> <a href=22httpswwwinstagramcomsteadilyinsure22 rel=nofollow target=blank><img height=16 src=22httpsuploadssslwebflowcom61fafbc7edc1722dc7a9fc74623a229e61f58952588fae07instagramiconpng22 width=16><a><span><em><p><img src=httpsremotivecomjobtrack1899056blankgifsource=publicapi alt=>
Implementation and Success Lead
Company: Better Health
Location: Worldwide
Posted Feb 24, 2024
<p>Better Health is seeking a highly motivated and experienced Implementation and Success Lead to join our team and play a pivotal role in the successful deployment of our comprehensive medical supplies and peer support solutions <p> <p>As our Implementation and Success Lead you will be responsible for overseeing the endtoend implementation process ensuring seamless integration of our solutions with payers This is a new position due to company growth and you will have the opportunity to help develop and craft your future with the company Initially your primary focus will be on managing project timelines coordinating with crossfunctional teams and ensuring that implementations are executed with precision to meet the unique needs of our clients in the healthcare industry You will bring your experience in project management customer implementations and client success to deliver amazing experiences for our new healthcare payer channel and help to manage these relationships<p> <p>The pay range for this role is between $70000 and $95000 depending on candidate experience and qualifications<p> <p>You will be joining an exciting fastgrowing healthcare startup and will have a voice and opportunity to bring about meaningful change in the chronic condition management space <br><br><p> <p><strong>Responsibilities<strong><p> <ul style=> <li style=>Project Planning and Coordination <ul style=> <li style=>Develop comprehensive project plans outlining tasks timelines and resource requirements and lead projects<li> <li style=>Collaborate with internal teams including development quality assurance and support to ensure alignment on project goals and milestones<li> <li style=>Create and maintain comprehensive documentation including project plans technical specifications and client communication records<li> <li style=>Work closely with clients to gather and analyze their business requirements for successful system integration<li> <li style=>Translate client needs into detailed specifications for the development team<li> <li style=>Oversee the testing phase to ensure that implemented solutions meet quality standards and client expectations<li> <ul> <li> <li style=>Client Communication and Relationship Management <ul style=> <li style=>Serve as the primary point of contact for payer clients during the implementation phase working closely with sales ops product and marketing<li> <li style=>Conduct regular client status meetings and provide timely updates on project progress and ongoing relationship management<li> <li style=>Foster positive relationships with clients to understand their unique requirements and address concerns effectively<li> <li style=>Prepare internal and external reports on project performance and progress<li> <li style=>Accountability to drive retention and customer success<br><br><li> <ul> <li> <ul> <p><strong>Qualifications<strong><p> <ul style=> <li style=>Proven experience as an ImplementationProject Lead or similar role preferably in healthcare<li> <li style=>Strong project management skills with the ability to manage multiple projects simultaneously<li> <li style=>Bachelors degree in a relevant field eg Business Healthcare Management<li> <li style=>Excellent communication and interpersonal skills<li> <li style=>Excellent customer service skills<li> <li style=>Excellent attention to detail and organizational skills <li> <li style=>Understanding of health insurance industry<li> <li style=>Strong Technical proficiency <li> <li style=>Problemsolving mindset and the ability to adapt to evolving project requirements<li> <ul> <img src=httpsremotivecomjobtrack1898334blankgifsource=publicapi alt=>
Salesforce Administrator Support, Tier 2
Company: Blackthorn Posting
Location: Worldwide
Posted Mar 04, 2024
<div class=prichtextsection> <p><strong>Role<strong> Customer Support Engineer Tier 2<p> <p><strong>Description <strong>As a Customer Support Engineer on our Tier 2 Support Team you will utilize your Salesforce configuration and technical knowledge to provide world class support to our customers<p> <p><strong>What youll do<strong><p> <ul style=> <li style=>Provide Tier 2 technical support for our customers using our various Salesforce native applications<li> <li style=>Use Salesforce Service Cloud to triage and help support technical case escalations<li> <li style=>Strong in relationship buildingmanagement with clients as well as internal stakeholders Sales Presales Customer Success Product Engineering and Support<li> <li style=>Work closely with project sponsors and stakeholders internal amp external to assist them with their goals requirements project planning tracking and delivering the projects in a timely manner<li> <li style=>Establish and manage communication escalation and risk management plans with Lead Support Engineers and the Director of Customer Support<li> <li style=>Communicate clearly with management customers sales and developers to ensure customer business requirements are translated accurately for proper troubleshooting assistance<li> <li style=>Adhere to escalation procedures for bugs and system impairment issues<li> <li style=>Prioritize your own workload effectively with foresight and attention to detail<li> <li style=>Validate customer reported bugs and help support create tickets in Jira<li> <li style=>Serve as an internal Salesforce Admin resource to maintain and enhance internal processes as needed as part of a broader team<li> <li style=>Meet or exceed all customer and internal interaction metrics defined by the Director of Support<li> <ul> <p><strong>What we look for<strong><p> <ul style=> <li style=>3+ years of experience with customer technical support or as a Salesforce Administrator supporting an organization internally<li> <li style=>Experience building and managing complex processes using declarative automation specifically Flow Builder<li> <li style=>Salesforce experience as an Administrator or Business Analyst preferred<li> <li style=>Salesforce Admin 201 Certification required additional certifications would be a bonus<li> <li style=>Technically proficient with an aptitude for learning new technologies quickly<li> <li style=>Prioritizes and plans in a productive manner<li> <li style=>Enjoys interacting with customers and speaking to large groups<li> <li style=>Excellent problem solving and analytical skills<li> <li style=>Outstanding oral and written communication skills<li> <li style=>Ability to prioritize tasks and carry out responsibilities with minimal direction in a remote environment<li> <ul> <div><div class=contentconclusion><p><strong>What we offer<strong><p> <ul style=> <li style=>An incredible team of smart and supportive people<li> <li style=>A deep feeling of satisfaction and completion<li> <li style=>Fully remote global team working from home<li> <li style=>Stock options to every employee We are ALL owners<li> <li style=>Four day work week Actually a thing<li> <li style=>$400 office stipend<li> <li style=>MaternityPaternity leave<li> <li style=>Student loan debt assistance<li> <li style=>Pledge 1 time off during the year for helping nonprofits<li> <li style=>Health insurance contribution if in the US<li> <li style=>Childrens 529 college fund assistance if in the US<li> <ul> <p><strong>About Blackthorn<strong><p> <p>We have five native apps on the Salesforce AppExchange for managing Events collecting Payments sending Messages protecting Data and showcasing a virtual Storefront Were a growing distributed team in four countries We move fast and have significant structure in our product build process Everyone on our team has deep experience within their respective roles Our customers span from 1 person companies to Fortune 500s<p> <p><strong>Why is our work important<strong><p> <p>Our apps continue to be easy to use and setup due to continuous refinements with our UX Most apps in our space take weeks to implement ours take hours and they work more flexibly achieving significantly more functionality than our competitors We believe enterprise apps should be as easy to use as consumer mobile apps<p> <p><strong>What the job will bring you<strong><p> <p>A deep level of satisfaction through ownership of your role Youll get more autonomy than at other companies weve been told by our team Connection Our team is tightly knit assisted through our annual company trip as were remote Challenge Were trying to move as quick as possible This is not for you if you want to sit back and chill As Ray Dalio says about life Meaningful work and meaningful relationships provide meaning to life We aim to bring this<p><div><img src=httpsremotivecomjobtrack1898678blankgifsource=publicapi alt=>
Campaign Management / Sales for Germany, France or Spain
Company: AutoSuggest
Location: Worldwide
Posted Feb 16, 2024
AutoSuggest is seeking a Campaign Management Specialist for a part-time role, supporting existing teams in Germany, France, or Spain. The role involves interacting with marketing managers, understanding use-cases, and selling a complex product to convert leads into long-term customers. The company offers a base salary of 1,760 USD (22$/h guaranteed minimum) plus bonus, and requires the ability to submit invoices. The ideal candidate should have 1+ years of B2B Sales experience, be a native speaker in the target market, and possess strong communication skills. The company provides a stable compensation, a popular product, and a supportive team environment.
Senior Protocol Engineer, Node
Company: OP Labs
Location: Worldwide
Posted Mar 04, 2024
<div class=contentintro><p>We believe Ethereum has the potential to solve some of humanitys most crucial coordination issues Since our initial inception as a research group we have sought to scale both its technology and values<p> <p>At present the most pressing bottleneck to the growth of Ethereum is its performance and scalability We are building the most elegant solution to this problem We do this in the open <a href=22httpsgithubcomethereumoptimismoptimism22 rel=nofollow>under an MIT open source license<a> because we believe in open source innovation and its ability to accelerate growth<p> <p>OP Labs is building Optimism mainnet and by extension the infrastructure that powers all OPStack chains We are improving Ethereums performance by orders of magnitude and donating the profits from doing so to funding Ethereum public goods By operating as a Public Benefit Corporation OP Labs can align its incentives with the public good and take positivesum steps toward a sustainable future for the internet<p> <p> <p><div><div class=h3>What are the role responsibilities<div> <ul style=> <li style=>Work alongside the OP Labs Protocol Team to build the Optimism protocol<li> <li style=>Act as a main driver of the core OP Stack development process Eg develop opgeth opnode opbatcher and opproposer<li> <li style=>Implement protocol upgrades<li> <li style=>Work with the OP Labs DevInfra team to maintain the production networks OP Mainnet amp Sepolia and the wider Superchain infrastructure<li> <li style=>Support additional core development teams in contributing to the OP Stack<li> <ul> <div class=h3>What skills do you bring<div> <ul style=> <li style=>Extensive experience in a software engineering role shipping production code<li> <li style=>Significant experience developing testing and deploying smart contracts to mainnet<li> <li style=>Deep knowledge of Ethereum and the EVM<li> <li style=>Strong grasp of computer science and distributed systems fundamentals<li> <li style=>Experience writing Go and Solidity or a willingness to learn<li> <ul> <p> <p><div class=contentconclusion><div class=h3>What will you like about us<div> <ul style=> <li style=>We take care of our employees Competitive compensation fully paid medical dental and vision and a 4 401K matchlearn more about our <a href=22httpswwwnotionso79f82dd0763e4344b99e9ce3ea1728dapvs=2122 rel=nofollow><strong>benefits culture and all recruiting FAQ here<strong><a><li> <li style=>We take pride in the accomplishments of our teammates and support each other in doing the best work of our careers<li> <li style=>Our team is a diverse group of people from varied backgrounds We cherish our eclecticism and consider it a great strength<li> <li style=>Were fully remote deeply engaged highly skilled and like to have fun<li> <li style=>We think longterm Our founders have been scaling Ethereum since 2015<li> <ul> <p><strong>We strongly encourage candidates of all different backgrounds to apply<strong> We believe that our work is stronger with a variety of perspectives and were eager to further diversify our company If you have a background that you feel would make an impact at Optimism please consider applying Were committed to building an inclusive supportive place for you to do the best work of your career<p><div><img src=httpsremotivecomjobtrack1899594blankgifsource=publicapi alt=>
Licensing Specialist
Company: Keywords Studios
Location: Worldwide
Posted Feb 28, 2024
<p><strong>Please note this vacancy is open to candidates worldwide ideally based in Europe but is not limited to those regions Feel more than free to apply regardless of location as this is a 100 remote WorkFromHome role<strong><br>Since 1998 weve been on a mission to reshape how players interact with their favorite games growing into a global team of over 12000 professionals spread across 70+ studios in 26 countries<p> <p>We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions from art and audio to testing localization and finally Player Engagement which is one of the fastestgrowing Service Lines at Keywords Studios Player Engagement provides technical support community management and trust amp safety services for a wide range of AAA and Indie studios in the gaming industry<p> <p>Join us in our mission to build engaging player communities and offer outstanding experiences 🎮🔥<p> <p><strong>Role overview <strong><p> <p>As our <strong>Licensing Specialist <strong>youll play an important role in supporting our client the developer of a popular racing game franchise Your main responsibility will be to work with various stakeholders to handle inbound third party IP licensing agreements Alongside that youll also be responsible for managing accounts on a day to day basis ensuring communication and coordination between all parties involved If youre passionate about games and cars this role offers you the best of both worlds<p> <p><strong>What are we looking for<strong><p> <p>Our Licensing Specialist has a knack for the following skills<p> <p><strong>Leadership <strong><p> <p>● Provide support to the Licensing Lead in negotiating and executing inbound thirdparty IP agreements<p> <p>● Assist in managing and prioritizing the workflow of inbound licensing agreements within the team<p> <p>● Examine and process license applications making that all necessary paperwork is included and requirements are satisfied<p> <p>● Verify credentials and conduct background checks to make sure interested parties fulfill all legal and regulatory requirements<p> <p>● Ensure adherence to national state and local laws by creating and implementing policies and processes for licensing<p> <p><strong>Analytics <strong><p> <p>● Track and manage a high volume of inbound licensing agreements to ensure compliance and accuracy in reporting<p> <p>● Analyze licensing agreement performance metrics to identify trends and insights for optimizing future negotiations<p> <p>● Examine grievances and carry out audits to make sure license holders follow the terms and conditions of their licenses<p> <p><strong>Communication <strong><p> <p>● Effectively communicate with content partners to negotiate terms and finalize agreements in a timely manner<p> <p>● Collaborate with internal stakeholders to ensure alignment on contractual terms and reporting requirements<p> <p>● In order to obtain services connected to the licensing process negotiate and oversee contracts with outside providers<p> <p><strong>Business <strong><p> <p>● Support the Licensing Lead in expanding the IP licensing portfolio and identifying new partnership opportunities<p> <p>● Maintain partner relationships with content partners to ensure ongoing collaboration and satisfaction<p> <p><strong>Youd be a great fit for this role if you have <strong><p> <p>● Must have <strong>2+ years of Licensing experience<strong> in video gaming music or similar content including negotiating closing and tracking multiple agreements at a time<p> <p>● Demonstrated knowledge of contractual terms related to inbound thirdparty <strong>intellectual property IP licensing<strong><p> <p>● Experience managing frequently shifting priorities to align with production timelines<p> <p>● Ability to work independently be a decisive thinker and have high attention to detail<p> <p>● Willing to research content until you are satisfied you have a full and complete picture<p> <p>● Experience working on a global brand required management preferred<p> <p>● High level of organization and the ability to navigate various licensing regulations and requirements<p> <p>● High level of communication and negotiation skills<p> <p>● Business acumen and good understanding of Marketing strategies<p> <p>● Fluency in spoken and written English<p> <p> <p> <p><strong>Phases of our recruitment journey <strong><p> <p> You send us your application with your updated resume<p> <p> After reviewing your candidacy and if you meet the requirements well invite you for the first online Interview via MS Teams with one of our Talent Acquisition Specialists Its a perfect chance to exchange questions and get to know each other better There might be a second and sometimes a Third interview with an Operations Manager<p> <p> At the end of our journey hopefully you will receive an offer and become our new Keywordian Our recruitment process is fully online and remote We value each application and review every candidate individually Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy If youre interested in joining our team we highly encourage you to apply That would be it from us now we are waiting for your move<p> <p><strong>What do we offer<strong> Keywords Studios is dedicated to following a wellestablished Equal Opportunities Policy We endeavor to create a workplace which provides equal opportunities for all employees and potential employees<p> <p> <p> <p><strong>BENEFITS<strong><p> <p>As a remote role we offer flexibility and a nice worklife balance<p> <p>Our company culture is fun friendly diverse and inclusive and we welcome people from all over the world<p> <p>We work on exciting projects with global brands We help the worlds greatest game developmentpublisher studios on community and social media management while they work hard to develop stunning game experiences including MMOs AAA blockbusters indie gems and mobile hits<p> <p>Depending on your location as well as each project and its needs the job could be open to freelance cooperation or employment contract if there is a possibility within our global footprint<p> <p>We would like to take this opportunity to thank you for considering our company as your next career move We value diversity and inclusivity and we are committed to creating a welcoming and supportive work environment for all our employees We look forward to receiving your application and learning more about your experience and qualifications<p> <p>Good luck and we look forward to meeting you<p> <p><strong>imaginemore<strong><p> <p> <p> <p>Role Information EN<p> <p>Studio Keywords Studios<p> <p>Location Americas<p> <p>Area of Work Player Engagement<p> <p>Service Create Globalize Engage<p> <p>Employment Type Full Time Permanent<p> <p>Working Pattern Remote<p> <p><br><br><p> <div class=h2>About the company<div> <p> <p> <p><strong>COMPANY PROFILE<strong><p> <p>Established in 1998 and floated on the London Stock Exchanges AIM in 2013 KeywordsKWS is the worlds leading provider of technical and creative services to the global video games market Our 12000 employees in 70+ Studios in 26 countries provide graphic art asset production game development audio testing localization and customer support services to most of the leading video game developers and publishers We have a proven track record of organic and acquisitionled growth and have successfully acquired and integrated 50+ acquisitions since 2014<p> <div class=h3> <div> <div class=h3>WHY WORK AT KEYWORDS STUDIOS<div> <p>People who work at Keywords are passionate talented committed and resourceful As a business we thrive on diversity celebrate uniqueness and work as teams whether we are physically together in one of our 70 global studios or working together virtually<p> <p>We empower people to perform to the best of their ability with our can do attitude We appreciate and embrace flexibility We learn at every opportunity to grow ourselves through experience training and tackling new challenges<p> <p>This is what makes us Keywordians<p> <p><a class=external href=httpswwwkeywordsstudioscom rel=nofollow>httpswwwkeywordsstudioscom<a><p> <img src=httpsremotivecomjobtrack1899060blankgifsource=publicapi alt=>
Software Engineer - Release [IC2]
Company: Sourcegraph91
Location: Worldwide
Posted Feb 12, 2024
<div class=contentintro><div class=h3>ALL SOURCEGRAPH ROLES ARE FULLY REMOTE<div> <div class=h2><span style=color>Who we are<span><div> <p>Our mission at Sourcegraph is to make it so that <a class=clink href=22httpshandbooksourcegraphcomstrategygoalsstrategy22 rel=nofollow target=blank>everyone can code<a> not just ~01 of the population Our code graph powers Cody the most powerful and accurate AI coding assistant as well as our Code Search product which helps devs explore their entire codebase and make largescale migrations and security fixes Were building software that builds software and in doing so were making devs more productive and preparing for a world where a lot more code gets written<p> <p>Its an exciting time to join Sourcegraph AI has taken over the world and weve spent the last 10 years building infrastructure thats integral to making AI generated code more powerful and accurate Our customers include 45 FAANG companies 4 of the top 10 banks government organizations Uber Plaid and many other companies building the software that pushes the world forward Weve raised $225M at a $2625B valuation from <a class=clink href=22httpstechcrunchcom20210713sourcegraphraises125mseriesdon26bvaluationforuniversalcodesearchtool22 rel=nofollow target=blank>Andreessen Horowitz<a> <a class=clink href=22httpsaboutsourcegraphcomblogseriescwithsequoia22 rel=nofollow target=blank>Sequoia<a> <a class=clink href=22httpswwwredpointcomcompaniessourcegraph22 rel=nofollow target=blank>Redpoint<a> <a class=clink href=22httpsmediumcomcraftventureswhyweinvestedinsourcegraph5ace28317e3d22 rel=nofollow target=blank>Craft<a> and others Were making ambitious bets on our future and were looking to hire exceptional people to join our team as we make Sourcegraph one of the biggest and most influential companies in the world<p><div><div class=h2><span style=color><strong>Working hours <strong><span><div> <p>🌎 Given that we are an allremote company and hire <a href=22httpshandbooksourcegraphcomdepartmentspeopleopsprocesshowweengagetalentoutsidetheus22 rel=nofollow>almost anywhere<a> in the world we dont have a particular timezone preference for this role However you may need to be available for nonrecurring urgent meetings outside of working hours<p> <div class=h2><span style=color><strong>Why this job is exciting <strong><span><div> <p><a href=22httpsaboutsourcegraphcomcodyutmsource=googleamputmmedium=cpcamputmcampaign=19895311885amputmterm=sourcegraph codyampgclid=CjwKCAjw0ZiiBhBKEiwA4PT9z9jbT6ncbQS5bLcQHfuIy9Je5bCogDwICrbbZ8Z9TkwiKkenGMuFRoCptEQAvDBwE22 rel=nofollow>Cody<a> is the best AI coding assistant today and youll get to help build it and get it in the hands of millions of devs Our code intelligence married with modern AI is already providing a remarkable alpha experience and you can help us unlock its full potential <p> <p>Our rapid development pace means that building and releasing our products to the market is a unique challenge from overseeing the release of all components supporting Cody as well as Cody itself building the tools to provide a selfservice experience to all teammates to taking part in building a quality infrastructure to monitor Cody quality <p> <p>We are looking for a Senior Release Engineer to join the Developer Infrastructure team to take our release process to the next level turning it into a seamless process for everyone maximizing the ownership of individual teams with a platform based approach <p> <p>By joining our team you will directly impact how Cody and our Code Intelligence platform is released to the world and be at the crossroads of all Sourcegraph teams by building mission critical tools to support our mission If youre passionate about enhancing developers productivity and are excited to be a part of a dynamic team pushing the boundaries of technology then this role is for you<p> <p>📅 Within one month you will<p> <ul style=> <li style=>Begin building relationships with crossfunctional teams including the Cody development team and other stakeholders<li> <li style=>Dive into the codebase of Cody and Code Intelligence platform gaining a deep understanding of the existing code architecture and dependencies<li> <ul> <p>📅 Within three months you will<p> <ul style=> <li style=>Implement improvements that result in a measurable reduction in the time it takes to release new versions of Cody and the Code Intelligence platform while higherlevel insights on architecture scalability and customer focus<li> <li style=>Establish strong working relationships with Security teams ensuring that the release process incorporates necessary security measures<li> <li style=>Actively participate in code reviews and discussions to contribute higherlevel insights on architecture scalability and customer focus<li> <ul> <p>📅 Within six months you will<p> <ul style=> <li style=>Contribute to the development of a robust and scalable infrastructure for monitoring Codys quality performance and user experience<li> <li style=>Implement proactive alerting and monitoring systems to detect issues before they impact customers<li> <ul> <p>📅 Within one year you will<p> <ul style=> <li style=>Successfully evolve the release process into a mature platform enabling teams across Sourcegraph to manage their releases independently<li> <li style=>Proactively propose additions and changes to the teams roadmap aligning it with the broader goals of Sourcegraph<li> <ul> <div class=h2><span style=color><strong>About you<strong><span><div> <ul style=> <li style=>Youre a software engineer first but you have a passion for working on the boundaries between software and the underlying infrastructure You might have some past experience as an SRE developing tooling for other developers or jumping between the two<li> <li style=>Youre interested in distributed systems and have experience debugging a few of the challenges that come along with them<li> <li style=>You understand the software lifecycle from design to coding to docs as well as the maintenance lifecycle over time<li> <li style=>You dont write code for the sake of it but to provide value to our customers by solving problems<li> <li style=>You value integrity and teamwork Your strong sense of empathy helps you understand your peers challenges and you sharply understand how to balance solving current and future problems carving a path to implement your vision Youre able to contribute feedback to your teammates as well as across team boundaries when needed<li> <li style=>You understand your role in the company and how you contribute to its success or failures You have a strong sense of ownership and a healthy sense of urgency You understand that this is <strong>your<strong> company now<li> <li style=>Your sense of ownership extends to the software that you ship to your customers You understand that your code is likely the first impression many customers have of your company and you often pause to consider the customer experience during development<li> <li style=>You do work you are proud of and your work is respected by your peers as well as the broader community<li> <ul> <div class=h3>Skills<div> <ul style=> <li style=>Youre proficient at writing at least one language and likely experienced in other languages as well<li> <li style=>Youve done some frontend development work at some point in your career<li> <li style=>Youve had experience working with delivery and build pipelines of various sizes<li> <li style=>You have working knowledge of Kubernetes perhaps even including working and developing with Kubernetes APIs and internals such as CRDs and controllers<li> <li style=><strong>Bonus<strong> You have worked with Bazel or other build systems in large polyglot codebases<li> <li style=><strong>Bonus <strong>Familiarity with SvelteKit and Tailwind CSS<li> <ul> <p>It doesnt matter if youre not an expert on all points what really counts is that you understand the complexities of releasing software and thrive to make it a seamless experience for both our customers and our teammates Ultimately you can jump in at any point in the software lifecycle and understand how to fix issues<p> <div class=h2><span style=color><strong>Level<strong><span><div> <p>📊 This job is an IC2 You can read more about <a href=22httpshandbooksourcegraphcombenefitspayperkspayexpensescompensationlevelingguide22 rel=nofollow>our job leveling philosophy<a> in our Handbook<p> <div class=h2><span style=color><strong>Compensation<strong><span><div> <p><strong>💸 We pay you an aboveaverage salary<strong> because we want to hire the best people who are fully focused on helping Sourcegraph succeed not worried about paying bills You will have the flexibility to work and live anywhere in the world<em> unless specified otherwise in the job description<em> and well never take your location or currentpast salary information into account when determining your compensation As an <a href=22httpshandbooksourcegraphcomcompanyinfoandprocessvaluessts=Open and transparent22 rel=nofollow>open and transparent <a>company that values equitable and competitive compensation for everyone our <a href=22httpshandbooksourcegraphcombenefitspayperkspayexpensescompensation22 rel=nofollow>compensation ranges are visible<a> to every single Sourcegraph Teammate To determine your salary we use a number of market and datadriven salary sources and target the highend of the range ensuring that were always paying above market regardless of where you live in the world <p> <p>💰 The target compensation for this role is $141500 USD base salary<p> <p>📈 In addition to our cash compensation we offer equity because when we succeed as a company we want you to succeed too and generous <a href=22httpshandbooksourcegraphcombenefitspayperksbenefitsperks22 rel=nofollow>perks amp benefits<a><p> <div class=h2><span style=color><strong>Interview process<strong><span><div> <p><em>Below is the interview process you can expect for this role you can read more about <em><a href=22httpshandbooksourcegraphcomtalenttypesofinterviews22 rel=nofollow><em>the types of interviews<em><a><em> in our Handbook It may look like a lot of steps but rest assured that we move quickly and the steps are designed to help you get the information needed to determine if were the right fit for you Interviewing is a twoway street after all <em><p> <p>We expect the interview process to take 4 hours in total<p> <p><strong>👋 Introduction Stage<strong> we have initial conversations to get to know you better<p> <ul style=> <li style=>30m <a href=22httpshandbooksourcegraphcomdepartmentspeopletalenttalentprocesstypesofinterviewsrecruiterscreen22 rel=nofollow>Recruiter Screen<a> with Grace Bohl <li> <li style=>60m <a href=22httpshandbooksourcegraphcomdepartmentspeopletalenttalentprocessengineeringinterviewprocesscandidatestechnicalinterview22 rel=nofollow>Technical Interview<a> and <a href=22httpshandbooksourcegraphcomdepartmentspeopletalenttalentprocesstypesofinterviewsresumedeepdive22 rel=nofollow>Resume Deep Dive<a> with Jacob Pleiness<li> <ul> <p><strong>🧑💻 Team Interview Stage<strong> we then delve into your experience in more depth and introduce you to members of the team<p> <ul style=> <li style=>45m Code Walkthrough<li> <li style=>15m <a href=22httpshandbooksourcegraphcomdepartmentspeopletalenttalentprocesstypesofinterviewshiringmanagerscreen22 rel=nofollow>Hiring Manager Screen <a>with Nelson Araujo<li> <li style=>60m <a href=22httpshandbooksourcegraphcomdepartmentspeopletalenttalentprocessengineeringinterviewprocesscandidatespairingexercise22 rel=nofollow>Technical Interview Pairing Exercise<a> with Michael Lin and Dax McDonald<li> <li style=>45m <a href=22httpshandbooksourcegraphcomdepartmentspeopletalenttalentprocesstypesofinterviewscrossfunctionalteamcollaborationinterview22 rel=nofollow>Crossfunctional Team Interview<a> with <span style=fontweight>Jon Galindo and Louis Jarvis<span><li> <ul> <p><strong>🎉 Final Interview Stage <strong> we move you to our final round where you meet crossfunctional partners and gain a better understanding of our business and values holistically<p> <ul style=> <li style=>30m <a href=22httpshandbooksourcegraphcomdepartmentspeopletalenttalentprocesstypesofinterviewsvaluesinterview22 rel=nofollow>Values Interview<a><li> <li style=>30m <a href=22httpshandbooksourcegraphcomdepartmentspeopletalenttalentprocesstypesofinterviewsleadershipinterview22 rel=nofollow>Leadership Interview<a> with cofounder <li> <ul> <p>We check references and conduct your background check<p> <p>Please note you are welcome to request additional conversations with anyone you would like to meet but didnt get to meet during the interview process<p><div class=contentconclusion><div class=h2><span style=color>Not sure if this is you<span><div> <p><span style=fontweight>We want a diverse global team with a broad range of experience and perspectives If this job sounds great but youre not sure if you qualify apply anyway We carefully consider every application and will either move forward with you find another team that might be a better fit keep in touch for future opportunities or thank you for your time<span><p> <div class=h2><span style=color>Learn more about us<span><div> <p><span style=fontweight>To create a product that serves the needs of all developers we are building a diverse <span><a href=22httpshandbooksourcegraphcomcompanyinfoandprocessremote22 rel=nofollow><span style=fontweight>allremote team<span><a><span style=fontweight> that is <span><a href=22httpshandbooksourcegraphcomteam22 rel=nofollow><span style=fontweight>distributed across the world<span><a><span style=fontweight> Sourcegraph is an equal opportunity workplace we welcome people from all backgrounds and communities <span><p> <p><span style=fontweight>We provide <span><a href=22httpsaboutsourcegraphcomhandbookpeopleopscompensation22 rel=nofollow><span style=fontweight>competitive compensation<span><a><span style=fontweight> and <span><a href=22httpsaboutsourcegraphcomhandbookpeopleopsbenefitsandperks22 rel=nofollow><span style=fontweight>practical benefits<span><a><span style=fontweight> to keep you happy and healthy so that you can do your best work <span><span style=fontweight> <span><p> <p><span style=fontweight>Learn more about what it is like to work at Sourcegraph by reading <span><a href=22httpsaboutsourcegraphcomhandbook22 rel=nofollow><span style=fontweight>our handbook<span><a><span style=fontweight><span><p> <p><span style=fontweight>We want to ensure Sourcegraph is an environment that suits your working style and empowers you to do your best work so we are eager to answer any questions that you have about us at any point in the interview process<span><p> <p><span style=fontweight>Go back to the <span><a href=22httpsaboutsourcegraphcomjobs22 rel=nofollow><span style=fontweight>careers page<span><a><span style=fontweight> for all open positions<span><p> <p> <p> <p><em><span style=fontweight>Sourcegraph participates in <a href=22httpshandbooksourcegraphcomdepartmentspeopletalenteverify22 rel=nofollow target=blank>EVerify<a> for US Employees<span><em><p><div><img src=httpsremotivecomjobtrack1895515blankgifsource=publicapi alt=>
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