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DuckDuckGo privacy solution online privacy simple accessible private search engine billion searches

Staff Site Reliability Engineer

Company: DuckDuckGo

Location: Worldwide

Posted Apr 26, 2024

Hi were DuckDuckGo the Internet privacy company for everyone who wants to take back their privacy now For over a decade weve been building our allinone product developing new privacy technology and working with policymakers to make online privacy simple and accessible for all Our browsers and extensions have been downloaded over 250 million times with our builtin private search engine which has seen over 100 billion searches and is the 2nd largest search engine on mobile in the United States and 17 other countries including the United Kingdom Canada Australia Germany Poland and Spain Our private search engine is also 3rd in market share in the US and over 20 major markets Oh and weve been profitable since 2014 with annual revenue exceeding $100 million The DuckDuckGo browsers uniquely comprehensive privacy protections are used by tens of millions of people to protect their everyday online activities on <a href=httpsspreadprivacycomintroducingduckduckgoformac rel=nofollow>Mac<a> <a href=httpsspreadprivacycomwindowsbrowseropenbeta rel=nofollow>Windows<a> <a href=httpsspreadprivacycomduckduckgoprivacybrowserios14 rel=nofollow>iOS<a> and <a href=httpsspreadprivacycomduckduckgo2021review rel=nofollow>Android<a> from searching to browsing emailing and more We also offer <a href=httpsspreadprivacycommeetprivacypro rel=nofollow>Privacy Pro<a> a threeinone subscription service that includes a VPN Personal Information Removal and Identity Theft Restoration Were looking for a Staff Site Reliability Engineer to help shape our allinone privacy solution and join our mission to show the world that protecting your privacy online can be simple The Opportunity In this highly technical role youll act as a handson leader and engineering partner for one of our key strategic objectives search or similar pragmatically navigating crossfunctional interests to help us execute our vision with urgency Youll focus on handson technical work diving deep into our stack to understand and optimize complex systems and user interactions participate in SRE oncall rotation triaging production issues and defining appropriate remediation and help shape the future technical direction of our stack all while keeping privacy at the forefront as you improve reliability and performance Youll also advise engineers on the SRE team and beyond nurturing their growth and collaborating closely with other developers throughout the endtoend development cycle across technical design implementation QA review and release What You Will Bring to DuckDuckGo <ul style=> <li style=>10+ years of experience in SRE focused roles responsible for supporting scaling and ensuring reliability of largescale endtoend infrastructures<li> <li style=>2+ years of experience in roles of comparable seniority Staff Principal Director etc with a proven track record of proposing and executing strategic infrastructure work<li> <li style=>Ability to root cause sources of instability of hightraffic distributed systems<li> <li style=>Skilled at managing complex solutions and delivering in pragmatic ways<li> <li style=>Deep experience working with Linux and web technologies<li> <li style=>Experience participating in a 24x7 oncall rotation for largescale deployment<li> <li style=>Advanced programming experience and comfort with working in multiple languages as required please note we mainly use Perl and Go<li> <li style=>High degree of pragmatism you pick tools needed to get things done<li> <li style=>Ability to provide technical advisory for other engineers to help them grow and deliver high quality work faster<li> <ul> How We Will Support You Our core values build trust question assumptions and validate direction underpin how we work daytoday and the support we give our team members We strive to empower our team members to be selfdirected and selfmotivated in their work <ul style=> <li style=>Remote First Always Weve always been a fully distributed company with team members all over the world We trust you to get your work done wherever and whenever<li> <li style=>Commitment to Personal Growth Every team member has an annual budget of $1250 USD to invest in their professional development For team members in designated leadership roles we offer reimbursement for leadership coaching services The reimbursement amount varies by professional level Every team member also has a dedicated Career Advisor who serves as a guide to help you develop your strengths identify your motivations and understand your opportunities for growth<li> <li style=>Leadership We have many different types of leaders and possible combinations of leadership roles so you can grow your career in a way that aligns best with your personal goals You can seek additional leadership roles by being directly responsible for projects taking ownership of areas of the company developing and maintaining internal processes or pursuing advisory roles<li> <li style=>WorkLife Balance Team members have the freedom and flexibility to organize their own work schedules We want you to thrive both in and out of the office We trust you to use good judgment and take the time off that you need to bring your best self to work<li> <ul> We also offer paid parental leave a coworking stipend office setup reimbursement and a wellness stipend More support resources can be found in our <a href=httpsduckduckgocomassetshiringteamsupportguidepdf rel=nofollow>Team Member Support Guide<a> which explains how we make your wellbeing a priority For more information on how we collaborate worldwide from leadership in our relatively flat organization to starttofinish ownership check out <a href=httpsduckduckgocomassetshiringhowweworkpdf rel=nofollow>DuckDuckGo Culture How We Work<a> Compensation Annual compensation $220000 USD and stock options Compensation is the same within a professional level regardless of geographic location or functional area and the compensation for each professional level is transparent across the organization Hiring Process Hiring works best when its a twoway street Learn how we help you get to know DuckDuckGo and envision your future role here Find out more about <a href=httpsduckduckgocomassetshiringhowwehirepdf rel=nofollow>how we hire<a> Diversity Equity and Inclusion DuckDuckGo provides equal work opportunities to all team members and applicants and it prohibits discrimination and harassment of any type on the basis of race color ethnicity caste religion age sex including pregnancy national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by our policies or federal state or local laws We want to ensure that our hiring process is accessible If you need reasonable accommodation for any part of the application process because of a medical condition or disability please send an email to <a href=mailtocareersduckduckgocom rel=nofollow>careersduckduckgocom<a> to let us know the nature of your request If you think you might thrive in this environment we would love to hear from you Please note that <ul style=> <li style=>Sometimes we meet up Expect to travel at least two times a year once for our allhands meetup and again for a team retreat each around 45 days While extenuating circumstances may impact attendance everyone is strongly encouraged to attend<li> <li style=>While we offer a flexible work arrangement with no core hours expect an average fulltime commitment of 40 hours per week<li> <li style=>A successful candidate will be subject to a background check and must receive satisfactory results of the same as a condition of joining the team<li> <li style=>By applying for this role you confirm that all information submitted is accurate and complete You further acknowledge that providing false or fraudulent information during the application process is cause for denial of an offer revocation of any existing offer or other adverse action up to and including termination after the start of your commencement of work<li> <ul> HN US CN UK AU PL Please see above <img src=httpsremotivecomjobtrack1908639blankgifsource=publicapi alt=>

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Director Technical Quality Assurance (Mainframe)

Company: Sagent

Location: Worldwide

Posted Apr 23, 2024

<div class=contentintro>Why youll LOVE Sagent You could work anywhere We know you are talented and looking for something inspiring and impactful A place where you will make a difference and have a great time doing it By choosing Sagent you can be part of our mission to make loans and homeownership simpler and safer for all consumers Sagent powers servicers and consumers You power Sagent <div><div id=isPasted> <div> About the Opportunity <div> <div> We are a leading SaaSbased financial technology firm specializing in mortgage servicing solutions We are currently seeking an accomplished professional to join our Technology Department as a Director Technical Quality Assurance As a Director Technical Quality Assurance you will play a crucial role in managing and leading the Technical Quality Assurance team to ensure the delivery of highquality products and services onshoreoffshore <div> <div> Your daytoday at Sagent <div> <div> Operational Management <div> <div> <ul style=> <li style=> Achieve organizational goals through effective management and leadership of the Technical Quality Assurance team <li> <li style=> Conduct performance appraisals pay reviews and provide training and development opportunities for team members <li> <ul> <div> <div> Quality Assurance Strategy <div> <div> <ul style=> <li style=> Devise implement and maintain quality standards to meet organizational and product requirements <li> <li style=> Oversee the development of quality assurance processes and standards for the organization <li> <ul> <div> <div> Service Delivery Oversight <div> <div> <ul style=> <li style=> Ensure accurate implementation and maintenance of reliability and quality standards before service delivery <li> <li style=> Identify and provide direction to address defects or malfunctions in systems or software applications <li> <ul> <div> <div> CostEffective Solutions <div> <div> <ul style=> <li style=> Provide and implement cost and timeeffective solutions to enhance the quality assurance processes <li> <li style=> Drive continuous improvement initiatives to optimize the efficiency of quality assurance operations <li> <ul> <div> <div> Metrics and Reporting <div> <div> <ul style=> <li style=> Establish and report metrics related to quality issues and standards <li> <ul> <div> <div> <div> <div> <ul style=> <li style=> Provide regular updates to senior management on the status of quality assurance initiatives <li> <ul> <div> <div> Resource Management <div> <div> <ul style=> <li style=> Demonstrate knowledge of methods and processes to determine and provide resources needed to achieve business results <li> <li style=> Identify plan and mobilize resources required to fulfill operational objectives and plans <li> <ul> <div> <div> We would love to hear from you if you have <div> <div> <ul style=> <li style=> Completion of a fouryear college degree in a relevant discipline +8 years of experience in a related field or advanced degree masters or higher in an applicable and relevant field +5 years of related experience or experience will be considered in lieu of degree <li> <li style=> 7+ years of Mainframe QA Development Experience ex IBM Z Mainframe <li> <li style=> 10+ years of Mortgage Servicing Industry Experience <li> <li style=> 3+ years of Client Relationship Management <li> <li style=> Experience working with Large OnshoreOffshore teams <li> <li style=>Strong communication skills <li> <li style=> Proven experience in managing and leading technical quality assurance teams <li> <li style=> Indepth knowledge of quality assurance processes standards and methodologies <li> <li style=> Strong strategic and operational management skills <li> <li style=>Excellent problemsolving and decisionmaking abilities<li> <ul> LIRemote LIMP1 <div> <div> <div class=contentconclusion> Perks As a Sagent Associate you will be eligible to participate in our benefit programs beginning on Day 1 We offer a comprehensive package including RemoteHybrid workplace options Health Benefits Unlimited Flexible Time Off Family Planning Services Tuition Reimbursement Paid Family Leave 401k Matching Pet Insurance LinkedIn Learning Virtual Social Experiences Career Pathing Focus Time Fridays and much much more Why Sagent Sagent is transforming the mortgage servicing industry by bringing the modern experience customers now expect from loan originations to loan servicing Our platform lets customers manage their homeowing lives from anywhere while giving servicers lower costs scale compliance and higher servicing values through full market cycles Sagent is a joint venture that combines Fiserv Incs decades of marketleading fintech expertise with Warburg Pincus skill in growing technology companies We hire innovators and doers to disrupt the last and most complex frontier of lending and housing Were growing fast and need you to help shape our future Sagent is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status <div><img src=httpsremotivecomjobtrack1907855blankgifsource=publicapi alt=>

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EAP Management Consultant

Company: Springhealth

Location: Worldwide

Posted Apr 18, 2024

<div class=contentintro>Our mission to eliminate every barrier to mental health Spring Health is a comprehensive mental health solution for employers and health plans Unlike any other solution we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person whether thats meditation coaching therapy medication and beyond Today Spring Health equips over 800 companies from startups to multinational Fortune 500 corporations as a leading and preferred mental health service Companies like JP Morgan Chase amp Co Microsoft JB Hunt Bumble and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally We have raised over $370 million from prominent investors including Kinnevik Tiger Global Northzone RRE Ventures and many more Thanks to their partnership our current valuation has reached $25 billion<div>EAP Management Consultant 12pm8pm EST The EAP Management Consultation is a unique and exciting opportunity within Spring Health high quality consultations regarding workplace concerns to account human resource representatives management and employees This role will report to the Spring Health Clinical Manager What youll be doing <ul style=> <li style=>Provide management consultation that enhances employee wellbeing and workplace effectiveness from the hours of 128pm EST but you may sit out of any time zone<li> <li style=>Coordinate critical incident response requests<li> <li style=>Complete management referral intakes according to established guidelines assure appropriate placement of management referred employees provide guidance regarding EAP protocols to counselors working with employees<li> <li style=>Complete daily shifts on an incoming queue and meet speed to answer service level agreement requirements<li> <li style=>Provide followup to monitor employee compliance and feedback to supervisors HRManagers<li> <li style=>Confirm that necessary paperwork is in place to both providers HRManagers including signed releases in order to coordinate followup with treatment providers and other necessary HRManagers<li> <li style=>Provide limited after care monitoring following up with employees andor providers to ensure the safety of employees and continuation of treatment<li> <li style=>Assess for risk and manage member and organizational crises by providing inthemoment support triage safety planning and follow up <li> <li style=>Identify and problemsolve issues that serve as a barrier or disruption to care with support from leadership <li> <li style=>Act as a subject matter expert on the key customer including the customers benefits ecosystem and programs to provide appropriate referrals to members and to support the navigation team supporting the customer<li> <li style=>Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements<li> <ul> What we expect from you <ul style=> <li style=>LPC LCSW LMFT or Psychologist with minimum of 3 years experience independent licensure required<li> <li style=>SAP qualified preferred<li> <li style=>CEAP certification preferred<li> <ul> <ul style=> <li style=>Supervisory experience andor experience working with management and human resource professionals preferred<li> <li style=>Crisis management and SUD experience<li> <li style=>Familiarity with basic terminology and concepts used in employee assistancehuman services programs<li> <li style=>EAP experience <li> <li style=>Experience working with diverse populations bilingual preferred<li> <li style=>Knowledge of healthcare settings and community resources<li> <li style=>Tech and computer savvy very comfortable adopting new technologies and platforms and efficient in techrelated tasks<li> <li style=>Excellent written and verbal communication skills<li> <li style=>Able to go above and beyond and to multitask and context switch<li> <ul> The target salary range for this position is $3846 $4872 and is part of a competitive total rewards package including stock options benefits and incentive pay for eligible roles Individual pay may vary from the target range and is determined by a number of factors including experience location internal pay equity and other relevant business considerations We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay Dont meet every requirement Studies have shown that women communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification At Spring Health <a href=22httpsinsdecoaxkv22 rel=nofollow>we are dedicated <a>to building a diverse inclusive and authentic workplace so if youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we strongly encourage you to apply You may be just the right candidate for this or other roles Ready to do the most impactful work of your life Learn more about our values how we work and how hypergrowth meets impact at Spring Health <a href=22httpsinsdecob8no22 rel=nofollow>Our Values<a> Spring Health is a comprehensive mental health solution for employers and health plans Unlike any other solution we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person whether thats meditation coaching therapy medication and beyond Today Spring Health equips over 800 companies from startups to multinational Fortune 500 corporations as a leading and preferred mental health service Companies like General Mills Guardian Bain and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally We have raised over $300 million from prominent investors including Kinnevik Tiger Global Northzone RRE Ventures Rethink Impact WorkBench William K Warren Foundation SemperVirens Able Partners True Capital Ventures and a strategic investor Guardian Life Insurance Thanks to their partnership our current valuation has reached $2 billion Hypergrowth meets impact What to expect working here <ul style=> <li style=>You will be held accountable to an exceptionally high bar and impact<li> <li style=>This may be the fastest work environment you will ever experience in terms of growth decisionmaking and time to impact<li> <li style=>You will be challenged to set and protect your own boundaries<li> <li style=>You will create processes amp products that have never existed before<li> <li style=>You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be<li> <li style=>Change is a constant here your role team responsibilities and success metrics will shift as the company grows<li> <ul> And <ul style=> <li style=>You get to be surrounded by some of the brightest minds in the field <li> <li style=>You get to learn and grow at an extremely accelerated pace<li> <li style=>You will experience transparency integrity amp humility from leadership <li> <li style=>You will be empowered to constantly challenge the status quo<li> <li style=>You get the space to experiment amp innovate<li> <li style=>You get to make a transformational impact for the company mental health and for real human lives and you will see that impact quickly<li> <li style=>You will become more resourceful and resilient<li> <li style=>You get to be part of a winning team that opens doors in the future<li> <ul> Benefits provided by Spring Health Focus on total health including <ul style=> <li style=>Generous medical dental vision coverage available day 1 + access to One Medical<li> <li style=>20 total yearly nocost visits to the Spring Health network of therapists coaches and medication management providers for you and your dependents<li> <li style=>Flexible paid time off in addition to 12 paid holidays throughout the year<li> <li style=>$500 per year Wellness Reimbursement<li> <li style=>Spring Health provides access to QuitGenius a platform with technologytailored personalized addiction treatment plans for substance use QG is available to benefitenrolled employees spouses and dependents age 18+<li> <ul> Supporting you and your family <ul style=> <li style=>445 months of fully paid parental leave<li> <li style=>Spring Health provides team members and their families with sponsored access to Bright Horizons® child care backup care and elder care<li> <li style=>Access to Joshin is provided by Spring Health Joshin is a comprehensive support system for disabilities and neurodivergence in the workplace This benefit supports employees their families and our teams through personalized navigation and disability education and training along with a network of screened inhome caregivers with disability and neurodivergent experience <li> <ul> Supporting you financially through <ul style=> <li style=>Our People team benchmarks all salaries using the <a href=22httpsinsdecohnp822 rel=nofollow>Radford Global Compensation Database<a> for technology and life sciences industries Radford benchmarks salaries with 3589 global firms 65 million employees and 98 countries across the globe We do this to ensure all of our team members are paid equally and competitively<li> <li style=>On top of competitive and benchmarked salary Spring Health offers incentive pay based on role and equity that begins vesting as we celebrate your first year with the company<li> <li style=>Employer sponsored 401k match of up to 2 after 90 days of employment<li> <ul> Creating a culture you can thrive in <ul style=> <li style=>Flexible work arrangements 60 of Spring Health team members work fully remote while 40 work in a hybrid model from our New York City offices<li> <li style=>Calm Fridays no meetings no distractions just time for you to get work done<li> <li style=>Up to $1000 Professional Development Reimbursement per calendar year Any requests over $250 must be requested for preapproval prior to enrollment by sending an email to the People Team <li> <li style=>$200 per year donation matching to support your favorite causes<li> <ul> Our privacy policy <a href=22httpsspringhealthcomprivacypolicy22 rel=nofollow>httpsspringhealthcomprivacypolicy<a> Spring Health is proud to be an equal opportunity employer We do not discriminate in hiring or any employment decision based on race color religion national origin age sex marital status ancestry disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic We also consider qualified applicants regardless of criminal histories consistent with applicable legal requirements Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans If you have a disability or special need that requires accommodation please let us know <div class=contentconclusion>Our privacy policy <a href=22httpsspringhealthcomprivacypolicy22 rel=nofollow>httpsspringhealthcomprivacypolicy<a> Spring Health is proud to be an equal opportunity employer We do not discriminate in hiring or any employment decision based on race color religion national origin age sex marital status ancestry disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic We also consider qualified applicants regardless of criminal histories consistent with applicable legal requirements Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans If you have a disability or special need that requires accommodation please let us know<div><img src=httpsremotivecomjobtrack1907196blankgifsource=publicapi alt=>

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Support Engineer

Company: KoboToolbox

Location: Worldwide

Posted Apr 24, 2024

Location Remote Availability 3540 hours per week Working hours NonUS East business hours Reporting to DevOps Lead <a href=httpwwwkobotoolboxorg rel=nofollow>KoboToolbox<a> has an immediate opening for a highly skilled and motivated Support Engineer to fill a fulltime position of approximately 3540 hours per week ideally for a commitment of at least 1 year As a member of our team you will contribute directly to developing code and infrastructure used by over 14000 nonprofit organizations around the world who collect more than 20 million surveys a month to create datadriven change You will play a crucial role in managing our AWS and Azure infrastructure ensuring optimal performance reliability and security of our systems The ideal candidate will develop a comprehensive understanding of our codebase and how it runs enabling them to proactively respond to complex issues and prevent future ones If youre passionate about leveraging technology to make a positive impact we want to hear from you Important To support the global distribution of our users we are looking for a candidate whose work hours align with either Central European Eastern European or New Zealand Australian Eastern time zones To facilitate realtime team collaboration when required some overlap with US Eastern Time will also be needed Responsibilities <ul style=> <li style=>Manage AWS infrastructure using tools such as TerraformOpenTofu to provision configure and maintain cloud resources efficiently<li> <li style=>Respond promptly to outages and incidents implementing effective solutions to minimize downtime and ensure service continuity<li> <li style=>Engage in oncall hours with 1 hour response time at additional compensation<li> <li style=>Monitor site analytics including performance usage and error metrics to identify areas for optimization and enhance user experience<li> <li style=>Collaborate with development teams on coding projects automating test suites using Cypress streamlining deployment processes and improving release management<li> <li style=>Perform manual testing and assist in the development and maintenance of automated endtoend testing frameworks<li> <li style=>Review AWS budgets and implement costsaving strategies such as AWS savings plans<li> <li style=>Contribute to the creation and maintenance of comprehensive documentation including user guides and technical specifications<li> <li style=>Mentor staff learning to interact with systems<li> <ul> Requirements Required Qualifications <ul style=> <li style=>Proven experience managing infrastructure in a production environment<li> <li style=>Experience with managing AWS Docker and Kubernetes<li> <li style=>Solid programming skills with proficiency in scripting languages eg Python Bash<li> <li style=>Proficiency with Infrastructure as Code tools particularly Terraform<li> <li style=>Strong understanding of CICD principles and experience implementing automation pipelines<li> <li style=>Passion for supporting datadriven social impact through open source technology<li> <li style=>Experience working with customer support teams to provide technical insight<li> <li style=>Familiarity with site analytics tools for performance monitoring and error tracking<li> <li style=>Excellent problemsolving skills and ability to troubleshoot complex technical issues<li> <li style=>Ability to break apart high level goals into specific tasks<li> <li style=>Strong communication and collaboration skills particularly the ability to work effectively in a small growing team<li> <li style=>Proficiency with spoken and written English<li> <ul> Preferred Qualifications <ul style=> <li style=>Knowledge of database administration and optimization techniques<li> <li style=>Experience with Django React Postgres Redis and Mongo<li> <li style=>Experience working in a nonprofit or missiondriven organization<li> <li style=>Understanding of security best practices for cloud environments<li> <ul> Benefits <ul style=> <li style=>Genuine Impact Contribute directly to projects that impact millions of people around the world globally working alongside the largest international humanitarian organizations as well as thousands of national and small community based partners in 200 countries<li> <li style=>Meaningful Work Environment Join a team that believes work should be meaningful as well as fun tackling global challenges through innovative data collection and management tools with a proven impact for lasting change<li> <li style=>Diverse Team Be part of an amazing progressive and globally diverse team that values diversity equity and inclusion across all spectrums<li> <li style=>Flexible Work Culture Enjoy mutual flexibility the option for a 4day workweek and supported by a culture that prioritizes worklife balance<li> <li style=>Professional Development Benefit from generous professional development options<li> <ul> <img src=httpsremotivecomjobtrack1909404blankgifsource=publicapi alt=>

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senior android developer android application development android developer role

Senior Android Developer

Company: Quadcode

Location: Worldwide

Posted Apr 27, 2024

About team We are Quadcode a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele Our flagship product an internal trading platform is offered as a SoftwareasaService SaaS solution to other brokers We are in search of a talented Senior Android Developer to join our Android Team The team focuses on the development and support of Android applications for the trading platform that serves as the foundation for both internal and external brand applications We develop and maintain the core platform which supports the modular integration of both internal and external branded features Our team collaborates to create userfriendly efficient and secure apps ensuring a seamless trading experience for our diverse range of clients We prioritize innovation technical expertise and strong communication as we continuously strive to improve and expand our Android application offerings within the financial trading ecosystem Tech stack Kotlin Java RxJava Android SDK Jetpack compose Architecture Components Our team includes 1 Android Developer 2 AQA Engineers QA Engineer and a Team Leader You will work closely with Android Developers from other teams product owners UXUI designers and backend teams to ensure effective implementation of application functionalities Also you will engage in daily meetings 1115 UTC+3 sprint planning every 2 weeks retrospective meetings and quarterly planning Communication will be facilitated via Target Process for task tracking and Slack for realtime messaging Code repository GitLab for collaborative development Code reviews will be conducted using GitLab with merge requests Architecture sync meetings are held once every two weeks to discuss and align on architectural approaches review the current state of the projects architecture and plan necessary adjustments Main responsibility Developing new features for the Android app as requested by business stakeholders Adopting and advocating for the most effective architectural practices to ensure the apps scalability testability and maintainability Participating in writing unit and UI tests as required to ensure the stability and usability of the app First 3 tasks in the role 1 Familiarization with the Project Environment Acquire a comprehensive understanding of the existing Android application architecture codebase and development workflows Review documentation explore the codebase set up the development environment and attend orientation sessions with team members 2 Integration into the Current Development Cycle Begin active participation in the current development cycle Take ownership of a smalltomedium complexity feature or bug fix as assigned by the team lead Participate in iteration planning daily team sync and other meetings 3 Contribute to Testing and Quality Assurance Engage in the projects testing and quality assurance processes Write unit and UI tests for the feature developed in Step 2 Review existing tests for potential improvements or necessary updates due to recent code changes Other tasks <ul style=><li style=>Feature development Implement new features for Android applications according to project requirements and design specifications Writing clean and efficient code in Kotlin and Java designing userfriendly interfaces integrating apps with backend APIs <li><li style=>Code maintenance and optimization Maintain refactor and optimize the existing codebase to enhance application stability scalability and maintainability Bugfixing optimizing app performance testing and debugging applications <li><li style=>Problemsolving and Innovation Identify technical challenges and propose solutions to address them leveraging industry best practices and emerging technologies Contribute to the evolution of development processes tools and methodologies to improve team efficiency and productivity<li><ul> Requirements <ul style=><li style=>At least 4+ years of Android development experience<li><li style=>Strong understanding of Android SDK development tools and frameworks<li><li style=>Experience in developing and deploying Android applications on the Google Play Store<li><li style=>Familiarity with RESTful APIs and integration of backend services<li><li style=>Solid understanding of mobile UIUX principles and experience in implementing responsive user interfaces<li><li style=>Knowledge of version control systems such as Git<li><li style=>Strong problemsolving and debugging skills<li><li style=>Good communication and teamwork abilities<li><li style=>Competent written and verbal communication skills fluent Russian English B2 ability to read technical documentation communicate with foreign teammates<li><ul> We offer <ul style=><li style=>Fulltime remote work as a Service Provider in the following countries Bulgaria Georgia Belarus Hungary Romania Latvia Lithuania Moldova Azerbaijan Armenia Kyrgyzstan Uzbekistan Greece Croatia Montenegro Serbia Kazakhstan Slovenia Russia Cyprus or Estonia a valid residence permit is required<li><li style=>Competitive remuneration<li><li style=>Professional courses<li><li style=>Friendly enjoyable and positive environment<li><ul> Currently over 700 employees and service providers are stationed across our seven global offices located in the UK Gibraltar the UAE the Bahamas Australia and the headquarters in Cyprus By broadening its international presence Quadcode not only offers a remote or hybrid work model but also presents a myriad of intriguing tasks and challenges for professionals like developers market research analysts and PR marketing specialists among others Note All applications will be treated with strict confidence We thank all applicants for their interest however only those candidates selected for interviews will be contacted By submitting your application you confirm acknowledge and accept that your personal data is collected processed and maintained in accordance with <a href=httpsjobsquadcodecomprivacypolicy rel=nofollow>httpsjobsquadcodecomprivacypolicy<a> LIJM1 LIRemote<img src=httpsremotivecomjobtrack1908696blankgifsource=publicapi alt=>

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Platform Engineer

Company: Dourolabs.xyz

Location: Worldwide

Posted Apr 26, 2024

This is a nontrivial challenge 🙂 💪 Lets go Price feeds run 24x7 DeFi applications depend on the accuracy and availability of these feeds an inaccurate price or offline feed can cause severe financial losses Each feed in turn depends on many different services some of which are run by our data providers and some by us Its a complex system with many failure modes but it must always work correctly We also run a variety of offchain services These services run in a Kubernetes cluster that is managed using Terraform We also need to ensure these services are running and always healthy Were looking for people to help us operate this system and improve its reliability over time This job includes providing frontline support for incidents developing automation to manage our infrastructure and defining deployment plans for high availability About Us <ul style=> <li style=> We are a small team About half the team is technical the other half manages relationships with data providers developers and the broader community Building a network requires talking to people 💬 <li> <li style=> We are primarily remote Team members live worldwide in the US Europe and Asia We do have an office in Porto Portugal if you prefer <li> <li style=> Our team communicates with each other and external developers in English Strong spoken and written English skills are required <li> <li style=> We operate like a startup in the rapidly growing and changing DeFi ecosystem In order to be successful we must adapt to meet the markets current needs Good candidates will help our organization adapt they are flexible problem solvers who are willing and able to jump on whatever the occasion demands <li> <li style=> Most of our software development is open source You can look at our <a href=httpsgithubcompythnetwork rel=nofollow target=blank>GitHub repositories<a> to understand what we typically work on <li> <li style=> We offer a competitive salary and generous benefits package 🎁 <li> <ul> About The Job <div class=h3>Infrastructure<div> <div class=h3><div> We maintain server infrastructure on the cloud and on bare metal Our applications move a lot of data over the network and that is our focus Most of our infrastructure is provisioned using infrastructureascode IaaC tools such Terraform and Ansible and orchestrated with Kubernetes We avoid provisioning resources manually using a web console or typing commands on an SSH session because that results in losing track of what and why resources were created Another important aspect of how we build infrastructure is where it happens we avoid doing tasks from our laptops and we avoid exposing secrets and keys outside of the context where they are used Finally some of our software runs on blockchains which means we do not have full control over its infrastructure so we work with each blockchain community of nodes to coordinate onchain operations <div class=h3> <div> <div class=h3>Operation amp Monitoring<div> <div class=h3><div> We operationalize the software written by the engineering team Software tends to break when it is changed and it changes many times over its lifecycle so we try to make the integration and deployment process as automated as possible Integration means taking the source code and producing a runnable artifact eg a binary or container image while deployment means taking the produced artifact and running it on a production environment Our current model for deploying software is keeping a manifest with the ideal state of all workloads and running tools that read these manifests and reconcile the current state of the workloads Part of this model is usually referred to as GitOps Once the software is deployed we need to know how well it is running This work begins in the development phase where engineers instrument their code with logs and metrics and we connect the logs and metrics to our monitoring stack Different workloads have different instrumentation needs <div class=h3>Development<div> <div class=h3><div> We build our own tools We try to use wellestablished offtheshelf tools but that is not always possible Our development work covers tooling used by ourselves by engineering and by other teams Here are some examples of use cases for our tooling <ul style=> <li style=> Track the balance of blockchain addresses and notify when it goes below a threshold <li> <li style=> Observe price feeds and send Slack messages when something interesting happens <li> <li style=> Configure onchain programs <li> <li style=> Manage development environment <li> <li style=> Serve a realtime dashboard of price feeds and publishers <li> <ul> <div class=h3><div> Skills wed love you to have <ul style=> <li style=> 4+ years of experience working in Engineering DevOps or SysAdmin roles <li> <li style=> Understanding of Linux fundamentals and comfortable operating Linux servers <li> <li style=> Experience packaging and deploying workloads in productiongrade environments <li> <li style=> Experience programming in highlevel languages such as Go Python andor JavaScript <li> <li style=> Understanding of blockchains and smart contracts ⭐ <li> <ul> Think you have what it takes Were looking forward to meeting you 👋 🫂 At Douro Labs we value diversity and inclusion in our workplace We are an equalopportunity employer committed to preventing discrimination or harassment We oppose unfair treatment based on protected characteristics such as race religion color national origin gender gender expression sex sexual orientation age marital status veteran status disability status or any other characteristic protected by law This policy applies to all aspects of employment including hiring promotion termination leave and apprenticeship Our hiring decisions are based on qualifications merit and business needs We strive to create an inclusive and welcoming environment for everyone <img src=httpsremotivecomjobtrack1908890blankgifsource=publicapi alt=>

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the platformsh platform marketing operations manager growth marketing team

Senior Marketing Operations Manager

Company: Platform.sh

Location: Worldwide

Posted Apr 27, 2024

<div class=h1>About Platformsh<div> The Platformsh PlatformasaService PaaS removes the complexities of cloud infrastructure management and optimizes developmenttoproduction workflows reducing the time it takes to build and deploy applications Delivering efficiency reliability and security giving development teams both control and peace of mind Built for developers by developers Adopted and loved by 16000+ developers 7000 customers and proven over the last 8 years Platformsh provides outofthebox capabilities that serve as the launchpad for creative development teams outofthebox thinking We provide 24x7 support managed cloud infrastructure and automated security and compliance with an allinone PaaS We give our customers complete control over their data by keeping applications secure and available around the clock Platformers are a remote global workforce and we thrive in a multicultural team We are committed to open source and an open welcoming environment Our team spans the globe and the experience spectrum Whats our commonality our cultural fabric A curious spirit and a thirst for knowledge an eagerness for innovative ideas and cultures We believe we can build anything together in an environment that frees you to do your best work Bring your expertise and enthusiasm to our growing global organization Your contributions collaboration and unique point of view are recognized and valued here <div class=h1>Position Summary<div> Join our dynamic Growth Marketing team as we seek an experienced Senior Marketing Operations Manager to lead the charge in optimizing our marketing acquisition process Youll ensure seamless data flow across multiple platforms crafting and maintaining connectorsAPIs documenting processes and offering crucial support to internal stakeholders Join us in driving efficiency and collaboration across Marketing Product Sales and Customer Support teams and make a significant impact in a dynamic environment This role reports directly to the VP Growth Marketing <div class=h1>What to expect<div> <ul style=> <li style=>Bring your expertise from highgrowth PLG tech companies to fuel our expansion in the creative industry contributing to our dynamic and innovative environment<li> <li style=>Dive deep into our CRM systems mastering Marketo Heap BigQuery MySQL and Salesforce to drive our unique PLG client engagement strategies<li> <li style=>Drive seamless connectivity through API development and integrations ensuring smooth operations between our tech stack and external services<li> <li style=>Take ownership of projects proposing and implementing innovative solutions that elevate our service offerings and operational efficiency<li> <li style=>Collaborate crossfunctionally contributing to a vibrant company culture and enriching professional experience through interaction with diverse departments<li> <ul> <div class=h1>What you bring<div> <ul style=> <li style=>Expertise in attribution models for monitoring marketing impact on the business<li> <li style=>Growth hacking mindset with the ability to rapidly develop demand generation tools<li> <li style=>Proficient in Marketo Heap Salesforcecom MySQL Drift ZoomInfo Google Analytics Google Tag Manager Adwords SEMRush Experimentation amp Behavioral Analytics platforms<li> <li style=>Detailoriented problemsolver with strong multitasking abilities in a fastpaced environment dedicated to collaborative teamwork and achieving collective success<li> <li style=>Demonstrated ability in program effectiveness and ROI measurement<li> <li style=>35 years experience in marketing operations within a fastpaced tech marketing environment<li> <ul> <div class=h1>Where we hire<div> At Platformsh remote work isnt just a trend its our way of life The freedom of remote work with the support of a diverse global team has been our successful model for nearly a decade Our culture celebrates flexibility and collaboration empowering you to excel from where you are To enhance team synergy we come together at least once a year in person seizing the opportunity to connect tackle challenges and foster camaraderie How we hire We know that a great hire wont meet every requirement that weve outlined If you can see yourself elevating the team we want to hear your story Few of us would be here had we not taken a chance You can expect 5 interviews on Google Meet to follow the order below Should you successfully move through the entire process you will have the opportunity to meet with a variety of Platformers Our goal is to ensure you can make the most informed decision on whether this role and our culture aligns with what youre looking for in your future working environment <ol style=> <li style=>45 Minutes with Talent Acquisition <li> <li style=>60 Minutes with Hiring Manager VP Growth Marketing<li> <li style=>60 Minutes with Team Director Data Engineering amp Analytics<li> <li style=>60 Minutes with Cross Team Cloud Operation Engineer <li> <li style=>60 Minutes with Executive Chief Marketing Officer <li> <ol> All roles require background checks <div class=h1>What we offer<div> 💡 An innovative product you can believe in Were sustainably changing the way companies develop and manage their web applications 🏆 Were voted as A Best Place to Work by 96 of our employees Forbes Top 30 Companies for Remote Jobs and France Best Workplaces for Women 🗣️ Leadership that cares in a flexible open work environment where your voice is encouraged We can always find ways to do better and look forward to hearing your ideas 🌎 Global team rich with culture and diversity 🧳 Annual team gatherings 💆‍♀️ Wellness budget 🧠 Professional development budget 💻 Office equipment budget 👫 Mentorship Program 🩺 Comprehensive health coverage US CA UK and FR employees only 🏝 Fair PTO geographically dependent 👶 Inclusive parental leave geographically dependent 🤝 Tandem a pool of linguists from around the world willing to help each other learn new languages 📈 Company stock options discretionary ♾️ Unlimited Platformsh accounts <div class=h1 style=textalign>Youre welcome here<div> At Platformsh we take pride in our commitment to being an inclusive and diverse workplace We strive to create an environment built on trust support and respect for all individuals We welcome everyone regardless of gender identity and expression race ethnicity disability sexual orientation color religion creed gender national origin age marital status pregnancy education languages spoken or veteran status We encourage you to be yourself connect with likeminded individuals and share your passions If you require accommodation at any stage of our recruitment process please dont hesitate to reach out to your talent acquisition partner Your comfort and accessibility are important to us<img src=httpsremotivecomjobtrack1908599blankgifsource=publicapi alt=>

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Solar For ALL Revolution people-centric rapidly growing residential solar company

Customer Care & Collections Operations Manager

Company: PosiGen

Location: Worldwide

Posted Apr 28, 2024

PosiGen, a residential solar company, is seeking a Customer Care & Collections Operations Manager. The role involves managing departments, setting goals, tracking KPIs, and improving customer experience. The ideal candidate should have experience in contact center operations, customer service principles, process improvement, and data analysis. The position is remote/hybrid with a base salary of $70,000-$90,000 USD.

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Software Engineer, Infrastructure

Company: Imagen Technologies

Location: Worldwide

Posted Apr 20, 2024

Imagen Technologies is a high growth healthcare startup enabling patients to be diagnosed treated and managed at their primary care appointment vs having to refer out to hospitals imaging centers and other slow and expensive options Today weve built an AIenabled platform that enables patients to receive immediate diagnostic tests immediate results and immediate next steps all in a single Primary Care appointment For example through our platform women across the US are now receiving comprehensive breast imaging results and specialistdriven next steps at their local Primary Care office condensing a multimonth diagnostic journey into 60 minutes With over $160m in funding from Google Ventures and some of the largest clinical networks in the country we are rapidly expanding this platform across the US from 16 states and 500000 patients in 2023 to 20+ states and 15M patients in 2024 By 2026 we will be delivering care across 35 states and to more than 5m patients per year Were looking for an infrastructurefocused Software Engineer to join our lean highly influential team In this role youll own the cloud infrastructure and applications that support our medical imaging business as well as build products to enable our customers to improve the quality of care they provide Youll also construct and scale the cloud infrastructure with automation and antifragile architecture which support our services If you are deeply passionate about leveraging technology to make a meaningful impact you could be a great fit for this role This role plays a pivotal part in creating innovative solutions and ultimately driving our mission forward and improving patient outcomes Responsibilities <ul style=> <li style=>Deliver highquality work You will own and drive the technical vision of the systems and solutions that impact business outcomes for the company<li> <li style=>Architect implement and maintain a robust and scalable cloud infrastructure tailored for medical image diagnostics services and adjacent products that help our customers provide better care for their patients<li> <li style=>Ensure industry best practices and compliance with regulatory requirements including HIPAA SOC2 HITRUST and FDA guidelines in the design development security and operation of cloudbased systems<li> <li style=>Advance the adoption and maturity of DevOps practices within the organization focusing on efficiency and reliability of the software build and delivery pipeline<li> <li style=>Collaborate closely with development teams to enhance CICD pipelines for seamless integration and deployment of software and infrastructure changes<li> <li style=>Implement and maintain monitoring and alerting systems to ensure the performance and availability of critical healthcare services<li> <li style=>Lead incident response efforts during critical system events ensuring rapid resolution and minimal impact on patient care Implement disaster recovery strategies to safeguard against data loss and ensure continuous availability of healthcare services<li> <li style=>Develop and maintain infrastructure and pipeline as code ensuring consistent and reproducible deployments Automate provisioning and configuration of cloud resources using tools such as Terraform Python etc<li> <li style=>Build solutions and selfservice tools for recurringoperational activities<li> <ul> Qualifications <ul style=> <li style=>3+ years of professional software development experience 2+ of them in DevOpsSRE in an agile environment with exposure to best practices ideally across various teams and environments<li> <li style=>Strong proficiency in software designprogramming and DevOps practices<li> <li style=>Experience with CICD and Infrastructure as Code tools Terraform is a plus<li> <li style=>Experience in building highly available architectures autoscaling containerized and serverless in the cloud AWS experience preferred<li> <li style=>Detail and executionoriented with the ability to communicate complex technical ideas effectively both verbally and in writing<li> <li style=>Experience working in healthcare or life sciences is a plus experience working with software as medical devices a plus<li> <li style=>BS in Computer Science or a related field or comparable experience<li> <ul> Imagen Technologies is a remotefirst company and this job is conducted remotely The base salary for the position is between $100k $130k plus equity commission and benefits Please note that the base salary range is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location Imagen is committed to the principle of equal employment opportunity for all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws Imagen will not tolerate discrimination or harassment based on any of these characteristics This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training Imagen Technologies maintains a Substance Abuse and Testing policy Being under the influence of alcohol or controlled substances while on the job or while conducting business on Imagens behalf is prohibited Imagen reserves the right to test any applicant or employee for alcohol andor drug use subject to compliance with any applicable state andor federal laws<img src=httpsremotivecomjobtrack1907458blankgifsource=publicapi alt=>

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customer support operator financial products company customer focused individual

Customer Support Operator with Spanish and English languages

Company: Quadcode

Location: Worldwide

Posted Apr 21, 2024

We are Quadcode a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele Our flagship product an internal trading platform is offered as a SoftwareasaService SaaS solution to other brokers Currently we are seeking a dynamic and customerfocused individual to join our team as a Customer Support Operator As a Customer Support Operator you will play a crucial role in supporting customer inquiries Working schedule 22 daydaynightnight GMT+3 Cyprus time Tasks in the role <ul style=><li style=>Answer customer inquiries via various channels<li><li style=>Provide accurate information about the products of the company<li><li style=>Resolve cases in timely and professional manner<li><li style=>Maintain and update the company`s system<li><ul> Requirements <ul style=><li style=>Fluency in Spanish and English languages both written and verbal<li><li style=>Previous experience on a similar position would be considerate as an advantage<li><li style=>Customer focus personality<li><li style=>Great communication and analytical skills<li><ul> We offer <ul style=><li style=>Remote work model<li><li style=>Competitive remuneration<li><li style=>Professional courses from Coursera to Harvard<li><li style=>Friendly enjoyable and positive environment<li><ul> As a part of the Quadcode team youll become a vital player in our mission to empower traders and drive financial success Join us today and be a part of a community that values talent innovation and dedication Your journey to financial achievement starts here with Quadcode Note All applications will be treated with strict confidence We thank all applicants for their interest however only those candidates selected for interviews will be contacted By submitting your application you confirm acknowledge and accept that your personal data is collected processed and maintained in accordance with <a href=httpsjobsquadcodecomprivacypolicy rel=nofollow>httpsjobsquadcodecomprivacypolicy<a> LIMP1 LIRemote<img src=httpsremotivecomjobtrack1907660blankgifsource=publicapi alt=>

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Senior Engineer - DevOps

Company: Accumulussynergy

Location: Worldwide

Posted Apr 20, 2024

<div class=contentintro><div class=h2>Background<div> Accumulus Synergy is a nonprofit trade association working on behalf of industry to address the global need for digital transformation To help solve for this need Accumulus is developing a transformative data exchange platform to enable enhanced collaboration and efficiency between life sciences organizations and health authorities worldwide The Accumulus Platform aims to improve efficiencies in the regulatory process by leveraging advanced technology including data science and AI as well as tools for secure data exchange to improve patient safety help reduce the cost of innovation and ultimately bring patients safe and effective medicines faster Accumulus is working with key stakeholders in the life sciences regulatory ecosystem to build and sustain a platform that aims to meet regulatory cybersecurity and privacy requirements spanning clinical safety chemistry and manufacturing and regulatory exchanges and submissions Accumulus Synergy sponsors include Amgen Astellas AstraZeneca Bristol Myers Squibb GSK Johnson amp Johnson Lilly Merck Pfizer Roche Sanofi and Takeda<div><div class=h2>Job Description <div> Accumulus is seeking an experienced Sr Engineer DevOps DO to be part of our DevOps team as we work towards full automation of our CICD pipelines in support of the Accumulus platform The DevOps team deploys product updates and creates and maintains Cloud infrastructure as well as access to and management of thirdparty applications all through automation in multiple environments As a secure global multitenant platform that provides access to highly sensitive and confidential data the DevOps team is highly versed in secure Cloud architectures Accordingly the DO team works in close collaboration with our Chief Information Security Officer CISO to ensure compliance with all pertinent regulatory requirements like FedRAMP and ISO 27001 Our DevOps engineers are software engineers with deep expertise in CloudFirst design cloud operations cloud security and the automation of Cloud SAAS applications and infrastructure <div class=h3>Responsibilities <div> <ul style=> <li style=>Build automation via tools like Terraform to create and maintain development tools and infrastructure <li> <li style=>Ensure that systems are safe and secure against cybersecurity threats including leading efforts like thirdparty Pen Testing <li> <li style=>Build automation pipelines via GitLab Jenkins etc to create fully automated CICD pipelines <li> <li style=>Automate and improve the release process <li> <li style=>Contribute to efforts towards bestinclass application monitoring and benchmarking page load times load testing ping testing etc <li> <li style=>Keep operating systems and applications updated via patch management and automation <li> <li style=>Participate in design reviews to ensure that operational objectives are included and addressed<li> <li style=>Stay current with leading technologies that can help optimally deliver the Accumulus platform <li> <li style=>Ensure that our platform and infrastructure are inline with our security and coding standards and best practices <li> <li style=>Participate in the oncall rotation as needed <li> <ul> <div class=h3>Qualifications <div> <ul style=> <li style=>A passion for the Accumulus mission bringing therapeutics to patients faster <ul style=> <li style=>5+ years experience supporting automation for SoftwareasaService SaaS products ● BS in CompSci or related technical degree <li> <ul> <li> <li style=>Experienced programmer especially with scripting languages favored by DevOps like Python amp Ruby <li> <li style=>Expert in modern CICD and GitOps practices<li> <li style=>Experience with Agile development processes preferably using Atlassian tools <ul style=> <li style=>Cloud architectures especially Microsoft Azure and CloudFirst development practices ● Excellent written and oral communication skills <li> <ul> <li> <li style=>CICD Kubernetes Terraform GitLab JenkinsBamboo Git containerization ● Monitoring Azure Datadog and Splunk <li> <li style=>A plus past experience in regulated environments GxP Gamp 5 FDA Title 21 CFR Part 11 FedRAMP ISO27001270172701827701 andor SOC 2 <li> <li style=>A plus familiarity with tools like TerraGrunt <li> <ul><div class=contentconclusion><div class=h2>Benefits<div> While we hope the Accumulus mission is what really attracts you we also have a lot to offer Organizations are built by great people and to attract great people you need to offer a great employee experience Accumulus can provide <ul style=> <li style=>Very competitive compensation w bonus plan We must compete with big names in tech amp pharma for top talent and compensate accordingly<li> <li style=>401k matching immediately vested<li> <li style=>A full benefits package multiple health plans vision dental life and disability insurance<li> <li style=>100 remote work Accumulus is a fully remote organization and we intend to remain so<li> <li style=>Experienced leadership to mentor you We have drawn successful leaders from the biopharma industry with a deep understanding of regulatory affairs and combined them with similarly successful leaders in SaaS product development Learning opportunities abound<li> <ul> <div class=h2>Unsolicited Contact Policy<div> Please note that we do not consider resumes submitted by unsolicited thirdparty recruitment firms Additionally we kindly request that candidates refrain from sending unsolicited resumes or making unsolicited phone calls directly to Accumulus employees To be considered for any open positions please utilize our online job application system We appreciate your cooperation and understanding<div><img src=httpsremotivecomjobtrack1907365blankgifsource=publicapi alt=>

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Sales Operations Analyst

Company: Aria Care Partners

Location: Worldwide

Posted Apr 19, 2024

<div class=h1>Aria Care Partners<div> Aria Care partners is seeking a Sales Operations Analyst whose role will be to provide critical sales operations data to leadership and technical support to the inside sales team on the specific applications used by this team This role will impact the efficiency and effectiveness of the inside sales team This role is fully remote to note The Sales Operations Analyst is responsible for ensuring all sources of the inside sales teams performance data are available and mined for essential management and team reporting This will include identifying all data and performance trends at the total team regional team and individual Care Advocate level It will also include the development and updating of performance dashboards for Inside Sales management and the team The IT responsibilities of this role are to function as a liaison with all vendors providing software applications used by the Care Advocates and management of these applications within the Inside Sales team This person will also be the immediate first call for all agents experiencing any technical issues needing intervention As the Sales Operations Analyst you will be the conduit for deeper IT support when required The candidate is expected to become an expert in the applications used by the inside sales team to ensure maximum effectiveness They are also expected to stay abreast of all current application updates and will regularly consult with our application vendorspartners The objective is to ensure the productivity and efficiency opportunities are maximized and alternative platforms are properly evaluated This role reports to the Director of Inside Sales The ideal candidate will have an analytical and technical mindset and ability to quickly assimilate data across platforms such as Salesforce Genesys Power BI and others to provide statistical insights down to the individual sales representative level Sales Reporting <ul style=> <li style=>Consolidate design optimize and deliver comprehensive sales reporting and analytics to enhance inside sales performance <ul style=> <li style=>Manage track and report on inside sales campaigns leads winslosses and call flow rates critical projects as well as assess outcomes and drive continuous improvement<li> <li style=>Develop and build reporting and analyses on significant sales initiatives operational trends challenges and opportunities<li> <li style=>Provide executivelevel reporting including weekly monthly and quarterly business review data by way of developing a repeatable process<li> <ul> <li> <li style=>Identify risks via reporting dashboards and data stories within critical team applications so that the information can be leveraged to provide actionable recommendations<li> <li style=>Monitor and ensure the accurate and efficient distribution of sales reports and intelligence vital to the inside sales organization Make recommendations as necessary <ul style=> <li style=>Mine data within applications to identifying where significant changes and trends may impact sales campaigns and lead conversions<li> <li style=>Continuously work to streamline reporting and participate in the integration of reporting databases and sales tools<li> <ul> <li> <li style=>Work crossfunctionally to develop and implement tools that enhance the teams efficiency and create the ability to accurately forecast sales projections and benchmark results<li> <li style=>Conduct historical reviews of campaign and leads performance campaign and leads segmentation and prioritization and lead all aspects of winloss analysis and other predictive analytics<li> <li style=>Work with Inside Sales team and QA Manager to develop and implement new data requests andor reports as requested from the department<li> <li style=>Own and uphold the data integrity of business insights taking responsibility for assessing the impact of change requests on existing metrics reports dashboards and integrations<li> <li style=>Participate and support ad hoc initiatives related to revenue growth and business initiatives as needed<li> <li style=>Work with Inside sales management to establish Standard Operating Procedures and drive continuous improvement<li> <ul> Technical Support Duties <ul style=> <li style=>First line of defense in troubleshooting Inside Sales teams IT end user issues Provides onsite and remote support to staff for software and system needs <ul style=> <li style=>Oversees and directs the escalation of any platform performance issues impacting the Inside Sales team to the appropriate staff when necessary<li> <ul> <li> <li style=>Assists in the onboarding of all new Inside sales agents from a setup and technical training perspective<li> <li style=>Ensure that all agreed SLAs contractual agreements with IT and vendor partners are meeting expectations <ul style=> <li style=>Identify bottlenecks and implement improvements to streamline technology utilization and interdepartmental collaboration<li> <ul> <li> <li style=>Participates in troubleshooting tasks involving Salesforce and Genesys Pure Cloud and sales reporting platforms<li> <li style=>Performs testing for new implementations and upgrades being performed as directed by the IT department and vendor partners<li> <li style=>Establish and maintain Standard Operating Procedures for this function <ul style=> <li style=>Consistent review of and improvement of internal processes and workflows is essential in this role<li> <ul> <li> <li style=>Maintain awareness of best practices through new tools and research to consistently improve delivery of solutions to business stakeholders and identify opportunities for existing functionality to train accordingly<li> <li style=>Ensures Inside Sales team has the educational tools needed to utilize systems and applications which includes training on current platforms and any future enhancements<li> <li style=>May be requested to serve as departmental subject matter expert with internal stakeholders and executives<li> <ul> Required SkillsAbilities <ul style=> <li style=>Excellent verbal and written communication skills<li> <li style=>Strong collaboration and communication skills are necessary to determine analyze and prioritize users requirements<li> <li style=>Experienced leader who has a strong background in business process optimization applications development support and data<li> <li style=>Needs to be a change agent and have a strong understanding of Service Management<li> <li style=>Combination of sales operations and IT work experience with three+ years experience in managing multiple large reporting and IT projects<li> <li style=>Teamfocused approach emphasizing the importance of delivering exceptional service and support to enhance team satisfaction<li> <li style=>Strong critical thinking and problemsolving abilities enabling you to navigate complex challenges and find innovative solutions<li> <li style=>Skilled in managing organizational change adapting to shifting priorities and leading the sales reporting and IT transitions effectively<li> <ul> Education and Experience <ul style=> <li style=>Bachelors degree in business administration management or other related field with 2+ years experience in KPI reporting and salesforce dashboards<li> <li style=>Experience in optimizing sales operations processes for efficiency accuracy and alignment with business objectives<li> <li style=>Proficiency in data analysis and interpretation to inform strategic decisions and continuously improve sales operations processes<li> <li style=>Solid project management skills<li> <li style=>Knowledge of Microsoft Office Word Excel and PowerPoint and platforms such as Salesforce and Genesys preferred<li> <ul> ACPoff <img src=httpsremotivecomjobtrack1907486blankgifsource=publicapi alt=>

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Frequently Asked Questions

How many Guest Service Fundamentals jobs are currently available?

We currently have multiple Guest Service Fundamentals positions listed from companies across various locations. New Guest Service Fundamentals jobs are added daily as employers post transparent job listings.

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