Health Insurance Jobs in East Bay
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Manager, Sales Systems Engineering
Company: Fivetran
Location: East Bay
Posted Aug 16, 2023
Within the range, individual pay is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.To learn more about our candidate privacy policy, you can read our statement here. Your recruiter can share more about the specific pay range for your location during the hiring process.This range represents base salary only and does not include incentive for sales roles, equity, or benefits, if applicable. Pay Range$172,000—$215,000 USD Perks and Benefits100% employer-paid medical insurance*Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days offRSU stock grantsProfessional development and training opportunitiesCompany virtual happy hours, free food, and fun team building activitiesMonthly cell phone stipendRecharge, reenergize, and pursue personal and professional goals with a 30 day paid leave after 5 years*may vary by country - please reach out to your recruiter for more informationTo learn more about Fivetran's benefits by region - click here.We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes. Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. Our pay ranges are determined by role, level, and location. Prior management experience is strongly preferred.This full-time position is based in our Oakland office.What You'll DoManage a team of Developers, Administrators, and Architects to …Run the entire application life cycle, from requirements gathering, technical design, development, and testing to deployment. Develop and maintain integrations between Salesforce and other external systems. Configure, develop and maintain third-party integration apps (e.g., Marketo, Netsuite, Catalyst, Outreach.io, etc. ) Significantly reduce technical and architectural debt Implement and maintain ITGCs and other SOX-compliant technical controlsStay informed on new Salesforce features and functionalities and provide recommendations for process improvements, Salesforce enforcements, etc. Collaborate with Business Process Analysts, Revenue Operations, Marketing Operations, Finance, and Engineering stakeholders to …Implement, maintain, and operate end-to-end processes and workflows in Salesforce, CPQ, and adjacent systems to automate our Go-To-Market processesDevelop and maintain integrations between Salesforce and other external systemsEnsure end-to-end data qualityImplement appropriate process controlsCollaborate with our Release, QA, and Support teams to …Release high-quality, resilient, secure, and reliable features, improvements, and bug fixes to productionDevelop and maintain a set of automated test cases to avoid regressions in productionProvide ongoing support and system administration to fix production issues quickly.Build a high-performing team Jointly develop Career Development Plans with your team membersHire and onboard new team members who can hit the ground runningCoach team members in weekly 1:1s, monthly project reviews, and quarterly check-insRole model Fivetran’s valuesSkills We're Looking ForApplications, Technologies & ArchitectureDeep hands-on experience and architecture and technical knowledge with Salesforce and Salesforce CPQProficiency with Apex, SOQL, and Salesforce configuration management Working knowledge of other sales, marketing, customer success, and finance systems such as Outreach, Marketo, Catalyst, and Netsuite.Familiarity with integration technologies such as CeligoWorking knowledge of analytics technologies such as Bigquery, Looker, or SigmaBusiness Process KnowledgeSales ProcessesLead-to-CashSales PlaybooksCustomer SuccessSOX/ITGC components of each of the aboveLeadership & Team ManagementAbility to develop and communicate across teams to get an effective vision and get buy-in from stakeholdersExperience in hiring highly technical developers and architectsProficiency in career development and performance managementStrong leadership skills and a proven ability to motivate teams to produce high-quality business application configurations, code, and integrationsAptitude in decision-making and problem-solvingDemonstrated competency in development processes, project and program leadershipBonus SkillsSoftware Engineering backgroundSaaS company backgroundPublic company and/or SOX implementation experienceThe pay range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the target position and level. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences and identities. This role will require the individual to manage a small team of Developers, Administrators, and Architects and collaborate with our business stakeholders in Revenue Operations, Marketing, Engineering, and Business Process Analysts. The responsibilities include revising and implementing new Go-To-Market Processes (including CPQ), deep integrations with our Fivetran product, as well as operating and supporting our Salesforce and adjacent business applicationsThis role requires a highly architectural technical manager who is open to roll up their sleeves and get their hands dirty if necessary. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required.
Biology Lab Manager
Company: Science
Location: East Bay
Posted Aug 16, 2023
The text describes a job posting for a Biology Lab Manager at Science, a multidisciplinary company. The role involves managing inventory, ensuring equipment is calibrated and maintained, overseeing laboratory facility operations, and maintaining accurate records. The successful candidate should have an undergraduate degree, strong attention to detail, communication skills, and be comfortable with various technologies. The base salary range for this full-time position is $70,000 - $100,000 annually + equity + benefits.
Marketing Manager
Company: Ceribell
Location: South Bay
Posted Aug 16, 2023
) Analyze clinical and market data to assess future marketing opportunitiesWhat You'll Need8+ years’ experience in marketing or related field is required Proven record of achievement, leadership and delivering results within the medical device industry Bachelor's Degree is required, MBA or equivalent is preferred Results-driven attitude & a resolve to win; must be self-directed with the ability to work with minimal supervision.Great presentation skills including ability to present to large customer groups, executives, or sales team members.Superior verbal/written communication and presentation skills, teambuilding, and interpersonal skills to work across multiple constituentsTravel minimum is 25%, 35% for remote employeesIn addition to your base compensation, Ceribell offers the following:Annual Bonus Opportunity + Ceribell Equity 100% Employer paid Health Benefits for the Employee50% - 70% Employer paid Health, Dental & Vision for dependents (according to plan selection)Life & Long-term disability insurance paid 100% by CeribellMonthly cell phone stipendFlexible paid time off11 Paid HolidaysExcellent parental leave policyFantastic culture with tremendous career advancement opportunitiesJoining a mission-minded organization!Compensation Range$145,000—$155,000 USD In this role you will be responsible for building marketing and communications strategies across service lines and sites to identify and implement marketing campaigns. This role is located in the Bay Area, please no remote applicants.What You'll DoProvide B2B marketing guidance and planning discussions to stakeholders in an effort to address both short-term and long-term business needs and objectives to drive growth and awarenessDevelop and execute marketing campaigns, including; development of marketing collateral, digital and social media marketing promotional campaigns, and overall media plan content to articulate the value proposition of our CeribellIdentify, develop, and manage Key Opinion Leaders (KOLs)Partner with sales to support strategies, tools and training material to achieve revenue goalsAssist in the strategic implementation of training and education of both sales reps and physicians on the clinical value of Ceribell productsCollaborate with cross-functional teams to define, develop and implement Ceribell’s presence at key conferences, booth presence, and promotionEstablish and drive validation activities with clinical outcomes dataWork with our clinical affairs team to establish a claims roadmap and subsequent studies or means to generate supporting dataPartner with digital marketing groups to optimize Ceribell’s messaging through digital channels as well as to key stakeholder segments (providers, physicians, etc. The Marketing Manager will report to the VP of Marketing and be responsible for leading strategic marketing initiatives. We are looking for someone who thrives in a collaborative environment but can drive tangible, commercially relevant results. With extensive clinical validation of the effectiveness of our product and significant growth potential, all while we are pre-IPO, Ceribell is a fantastic career opportunity.Position OverviewCeribell, Inc. is looking for a Marketing Manager to help us build and communicate the clinical and economic value of Ceribell to physicians and providers. Ceribell is being used in hundreds of community hospitals, large academic facilities and major IDN’s across the country. About CeribellCeribell produces the world’s first brain monitor for point-of-care seizure triage and treatment. Our groundbreaking technology enables healthcare providers to test for a suspected seizure and then deliver treatments within minutes.We are a rapidly growing venture capital-backed medical technology startup.
Compliance Analyst, Token Listings
Company: OKX
Location: South Bay
Posted Aug 16, 2023
The Compliance function at Okcoin is responsible for the overall compliance culture at the company. The Token Listings team performs comprehensive due diligence reviews of tokens being considered for listing. The ideal candidate should be a crypto-forward individual with knowledge of various networking protocols. The role involves supporting the development and implementation of policies, procedures, and guidelines for token listing reviews. The candidate will also identify and consult on compliance risks with key partners. The role requires staying updated on the crypto economy and regulatory environment. The candidate will present analyses and risk findings to stakeholders and senior leaders.
Sr. Sales Analyst
Company: Ceribell
Location: South Bay
Posted Aug 16, 2023
to help Sales improve operational efficiency and meet strategic goalsCollect, consolidate, and analyze diverse data and intelligence from Salesforce, the sales team, the product usage portal, and other sourcesDesign and develop appropriate analytical approaches and methodologiesDevelop exploratory analyses to support both reactive requests and proactive projectsUse insights and recommendation to inform commercial strategies and operational decisionsAssist company’s monthly business review and other activities that require analyticsPresent analyses and recommendation to senior management and business groupsWhat You'll NeedBachelor’s degree in a quantitative field (Statistics, Mathematics, Economics, Analytics, Research, Data Science, Compute Science, Engineering, etc. In this role you will develop sales analyses and deliver insights that will feed into our commercial strategies, tactics, and sales operations.ResponsibilitiesBe our lead analyst for key sales analytics projects and deliverables Work closely with the sales team to understand priorities and craft an analytics planPerform analysis in the areas of product utilization, pipeline conversion, sales forecast, account targeting, etc. )5+ years of proven success as an analyst in sales or other business group facing analytics rolesMust possess strong analytical and creative problem-solving skillsExperience working with diverse data sources, sizes, and formats Expert level proficiency in Microsoft ExcelExperience querying data from relational databases using SQLTechnical competency to perform sophisticated exploratory analysisAbility to be highly productive with minimal oversight from managementExcellent written and verbal communication skills, with demonstrated ability to present technical contents to general audiencesWilling and able to roll up the sleeves and work with competing deadlinesThrives in a fast paced startup environmentExperience with Redshift or similar data warehouseExperience using R, Python, or other statistical software to develop analytical solutionsWorking knowledge of Salesforce, Power BI, Tableau and/or other cloud-based CRM systems In addition to your base compensation, Ceribell offers the following:Annual Bonus Opportunity + Ceribell Equity 100% Employer paid Health Benefits for the Employee50% - 70% Employer paid Health, Dental & Vision for dependents (according to plan selection)Life & Long-term disability insurance paid 100% by CeribellMonthly cell phone stipendFlexible paid time off11 Paid HolidaysExcellent parental leave policyFantastic culture with tremendous career advancement opportunitiesJoining a mission-minded organization!Compensation Range$140,000—$150,000 USD With extensive clinical validation of the effectiveness of our product and significant growth potential, all while we are pre-IPO, Ceribell is a fantastic career opportunity.Position OverviewCeribell, Inc. is looking for a Senior Sales Analyst to help us build out our analytics and data function. We are looking for someone who craves influencing multiple facets of business from commercial strategies to operation, and is motivated by providing analytics and insights to inform business decisions. Ceribell is being used in hundreds of community hospitals, large academic facilities and major IDN’s across the country. Our groundbreaking technology enables healthcare providers to test for a suspected seizure and then deliver treatments within minutes.We are a rapidly growing venture capital-backed medical technology startup. About CeribellCeribell produces the world’s first brain monitor for point-of-care seizure triage and treatment.
Quality Innovation Engineer
Company: Kairos Power
Location: East Bay
Posted Aug 16, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. To work in this facility, you need to be authorized by the Department of Energy to access Part 810-controlled information. Factors that may be used to determine your actual salary may include your education, experience, knowledge, skills, abilities, the market data for your work location, and a comparison to other employees already in the role.LI-OnsiteAbout our BenefitsWe know that we have some of the most talented and dedicated employees, and we believe in rewarding them accordingly. We actively welcome people of different experiences, abilities, and perspectives.Kairos Power participates in E-Verify.Candidates only, no recruiters or agencies please.Note: You are applying for a position that is located in a facility that handles information that is subject to export control restrictions by the Department of Energy under 10 CFR Part 810. If you work here, full-time employees (excludes interns) expect to have access to the benefits below:Competitive compensation packagesMedical, dental and vision benefits for employees and their dependentsPaid Vacation401(k) and pre-tax health insurance, dependent care, and commuter benefits (FSA)Kairos Power is committed to building a diverse workforce that reflects the communities where we do business. The Quality Innovation Engineer develops QA strategies, QA training modules, and performs supplier assessment activities.ResponsibilitiesPartner with Kairos teams responsible for development and implementation of Kairos Power’s ANS 15.8 QA program, including design control, test control, records management, training, internal assessments, and supplier evaluationAssist in QA program development and implementation through direct contributions and through coaching/training other responsible members of the Kairos teamProvide cross-functional guidance across multiple teams to enable innovative approaches to meeting quality requirements during the design, procurement, build, and operational phases of reactor projectsCapture lessons learned from the technology development design-build-test cycles by writing Operating Experience narratives, coaching/mentoring others to prepare narratives, and participating in cause analysisDevelop technology insights through hands-on experience in hardware build and test operationsOther responsibilities as assignedQualificationsBachelors degree in Nuclear Engineering, Reliability, Mechanical, Materials, Chemical or similar discipline. The Quality Innovation Engineer supports implementation and execution of Kairos Power’s ANS 15.8 quality assurance (QA) program, including requirements for design, testing, component manufacturing, construction, and operations. Kairos Power is an equal opportunity employer. Master’s and PhD candidates preferred Experience with data analysis/automation (or ability to develop further experience in) R, RMarkdown, Python, git, LaTeX, Bash/Shell/Batch scripting, Docker, VS Code, GitHub, etc.Experience with ANS 15.8 research and test reactor QA program implementation and execution strongly preferredPreferred experience working with high temperature salt systems or other hazardous processes, and implementing appropriate safety and process controlsPreferred experience in hardware research and developmentPreferred experience in a hardware production environment for established technologiesPreferred experience with nuclear commercial grade dedicationProven team player with excellent verbal and written communication/presentationAbility to work with highly collaborative teamAbility to solve problems quickly and efficientlyPrioritizes and ensures safety of one self and others Ability to proactively collect, manage and transfer knowledgeAbility to seek different and novel ways to create efficiencies when working on problems, challenges and issuesPhysical ConditionsRemaining in a stationary position, often standing, or sitting for prolonged periodsMoving about to accomplish tasks or moving from one worksite to anotherCommunicating with others to exchange informationEnvironmental ConditionsGeneral office environmentAccessing the accuracy, neatness and thoroughness of the work assignedHigh-concentration, demanding and fast-pacedSafety and PPE Reading and interpreting hazardous warning signsReporting issues with equipment or unsafe conditionsTravelSome travel may be required, up to 20% Additional RequirementsOccasionally requires working weekendsOccasionally requires schedule flexibilityOccasionally requires non-standard work-week hoursOccasionally requires extended hours to support launch and critical project timelinesThe salary range for this position is $98,100-$115,400 for employees working onsite at our Alameda, CA headquarters. The following questions are intended to determine the licensing requirements that may apply.
Senior Program Manager, HPC
Company: Samsung Semiconductor, Inc.
Location: South Bay
Posted Aug 16, 2023
We hire the best talent for our teams, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, political affiliation, or veteran status. Currently, we encourage vaccination for all employees, and may require it depending on job functions (e.g., traveling for business, meeting with customers). That’s why we facilitate a flexible environment so you can find the right balance for you.Covid-19 PolicyTo help keep our employees, customers, and communities safe, we’ve developed guidelines for our teams. Our focus is on hiring teammates with humble expertise, kindness, dedication and a willingness to embrace challenges and learn together every day.Applicant Privacy Policyhttps://semiconductor.samsung.com/us/careers/privacy Individual pay rates depend on a number of factors—including the role’s function and location, as well as the individual’s knowledge, skills, experience, education, and training. Our onsite Café and gym, plus virtual classes, make it easier.Embrace Flexibility Benefits are best when you have the space to use them. Our COVID policies are subject to change depending on public health, regulatory and business circumstances. Equal Opportunity Employment PolicySamsung Semiconductor is proud to be an equal opportunity workplace and affirmative action employer. We’re committed to fostering an inclusive environment where everyone feels welcomed and empowered to do their best work. While visiting our offices or attending team events, we ask employees to complete a daily health questionnaire and complete a weekly COVID test. An investment in your future is an investment in ours.Base Pay Range$132,800—$270,000 USDGive Back With a charitable giving match and frequent opportunities to get involved, we take an active role in supporting the community.Enjoy Time Away You’ll start with 4+ weeks of paid time off a year, plus holidays and sick leave, to rest and recharge.Care for Family Whatever family means to you, we want to support you along the way—including a stipend for fertility care or adoption, medical travel support, and an errand service.Prioritize Emotional Wellness With on-demand apps and paid therapy sessions, you’ll have support no matter where you are.Stay Fit Eating well and being active are important parts of a healthy life.
Director of Marketing
Company: Ceribell
Location: South Bay
Posted Aug 16, 2023
Ceribell is a rapidly growing venture-backed medical technology startup that produces the world's first brain monitor for point-of-care seizure triage and treatment. They are used in hundreds of community hospitals, large academic facilities, and major IDN's across the country. The company is pre-IPO and offers a fantastic career opportunity. They are looking for a Director of Marketing to help build and communicate the clinical and economic value of Ceribell to physicians and providers.
Account Executive (Hybrid)
Company: KnowBe4
Location: Tampa Bay, FL
Posted Aug 15, 2023
For more details about our benefits, visit www.knowbe4.com/careers/benefits.Note: An applicant assessment and background check may be part of your hiring procedure.Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.No recruitment agencies, please. Prospective clients will consist of small and mid-sized businesses. Responsibilities:Prospect and build a consistent pipeline while using a consultative approach to close deals on a monthly basisClose new business at or above quotaBuild relationships and rapport with clients using a bottom up approachBe able to build a book of business by utilizing hunting skill sets with Salesforce and some warm leads provided to youMinimum Qualifications:Proven track record of being a results driven top performerAbility to exceed monthly revenue targets consistentlyExperience managing an individual sales quotas and upkeep of prospect pipelineExperience in selling a SaaS or IT related product is a plusEvidence of success in a remote position where you've shown effective time managementBe able to work effectively both in a team office environment and remoteOur Fantastic BenefitsWe offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to private parties at theme parks, there is always something exciting happening at KnowBe4.Clearwater positions open to candidates located in greater Tampa Bay area. As an Account Executive in the SMB space, you will be responsible for a full cycle sales role from prospecting to close. You will run online demos of the KnowBe4’s Security Awareness Training Platform and close net new business. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! About KnowBe4KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe.
Senior QA Documentation Associate
Company: Caribou Biosciences, Inc.
Location: East Bay
Posted Aug 15, 2023
Caribou Biosciences is a leading clinical-stage CRISPR genome-editing biopharmaceutical company dedicated to developing transformative therapies for patients with devastating diseases. The company is seeking a motivated Senior QA Documentation Associate to join its Regulatory Affairs & Quality Assurance team.
Histology Technician
Company: Science
Location: East Bay
Posted Aug 16, 2023
We strive to create a supportive and inclusive workplace where contributions are valued and celebrated, and our employees thrive by being themselves and are inspired to do their best work. We seek applicants of all backgrounds and identities, across race, color, ethnicity, national origin or ancestry, citizenship, religion, sex, sexual orientation, gender identity or expression, veteran status, marital status, pregnancy or parental status, or disability. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please keep in mind that the equity portion of the offer is not included in these numbers. Benefits: At Science, our benefits are in place to support the whole you:Competitive salary and equityMedical, dental, vision and life insuranceHealthy meals and snacks providedPaid parental, jury duty, bereavement, family care and medical leaveDependent Care Flexible Spending Account, subsidized by ScienceFlexible Spending Account401(k)Science Corporation is an equal opportunity employer. Science will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. The successful candidate will play a critical role in our research and development efforts by preparing tissue samples for analysis using a range of histological techniques, including processing, embedding, sectioning, staining, immunohistochemistry and imaging. The Technician will work closely with our team of scientists to ensure samples are processed efficiently and accurately and results communicated to the research team.If you have a passion for science and a desire to bring order and precision to a fast-paced, cutting-edge lab, please apply today!Role & Responsibilities:Prepare tissue samples for cryosectioning and paraffin embeddingPerform sectioning of tissue samples using cryostats, microtomes and other cutting equipmentMount sections on slides and prepare them for stainingPrepare and maintain equipment and suppliesMaintain accurate records of samples and resultsCommunicate with researchers and scientists to ensure that samples are processed according to their specific needsFollow all lab safety protocolsFollow standard operating procedures and protocolsKey Qualifications:Experience in tissue processing, embedding, sectioning, staining, and immunohistochemistry.Knowledge of laboratory safety protocols and ability to maintain a clean and safe work environment.Ability to operate and maintain laboratory equipment.Strong attention to detail and ability to follow protocols.Good organizational skills and the ability to keep accurate records.Excellent communication and ability to work collaboratively as part of a team.Familiarity with Good Laboratory Practices (GLP) Processes.Preferred Qualifications: Bachelor's degree in Histotechnology, Biology, Biochemistry, or a related field.ASCP certification as a Histotechnician.Salary/Pay Range:For individuals hired to work in California, Science is required by law to include a reasonable estimate of the compensation range for this role. We determine your level based on your interview performance and make an offer based on geo-located salary bands. Applicants will not be discriminated against based on these or other protected categories or social identities. The base salary range for this full-time position is $25-$50 per hour + benefits (if full time). As a small, very early stage team in a largely unstructured environment, the ability to independently orient yourself to the problems that need to be solved and then follow through is essential.We are seeking a strongly motivated Histology Technician to join our team. Regardless of role or team, the two most important factors we look for in a candidate are evidence of exceptional ability and the addition of positive energy to the group.
IT Support Specialist
Company: Deepwatch, inc.
Location: Tampa Bay, FL
Posted Aug 15, 2023
The Deepwatch Privacy Policy explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Deepwatch’s use of your personal information. Please inform your recruiter or contact [email protected] for further information.All Deepwatch employees are expected to:Be interested in and able to work remotely from a home office when not at a corporate officePass a pre-employment background and drug screen in accordance with applicable lawsDeepwatch is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, marital status, sexual orientation, gender identity, genetic information, protected veteran status, or any other characteristic protected by law. Including:Medical, dental, vision, and disability insuranceFlexible Time Off (FTO), 9 company holidays, sick leave and 8-Weeks Paid Parental LeaveUnique professional development benefits, starting at $3,000 annuallyWellness contests and monthly educational programs401(K) retirement program with employer matchLearn more here: Deepwatch BenefitsWe know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. Please review our DEI Statement here.Deepwatch welcomes and encourages applications from people with disabilities and accommodations are available on request for candidates taking part in all aspects of the selection process. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.By submitting your application, you agree that Deepwatch may collect your personal data for recruiting, global organization planning, and related purposes. Actual compensation may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level.LI-KH1What We Offer:Deepwatch is excited to provide benefits designed to support team members and their families. The ideal candidate thrives in a fast-paced, technology-centric environment, enjoys challenges with new technologies, streamlining traditional operations, and takes pride in enabling our employees with technology. Upon application, candidates will be asked to confirm that they are a U.S. If you do not meet these requirements, we encourage you to apply for other open roles at Deepwatch. Position will report to the IT Manager. In this role, you’ll get to:Work the day-to-day helpdesk ticket queue, facilitating employee on and off boardings, as well as end user interactions with a focus on delivering great customer service to our employeesHelp to maintain an accurate asset inventory, replace employee assets when needed and work on beta testing the latest technology and software updatesProvide technical assistance to employees via the helpdesk ticketing system, including break-fix support for day-to-day issuesTake ownership of tickets through the entire lifecycle from creation to resolution Onboard and offboard employees, which includes prepping hardware, keeping accurate inventory and working with employees during this entire process Guide users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructionsProvision and distribute new and replacement IT assets for employeesModify configuration, settings for deployed solutions to meet user requests Provide general support for macOS, Google Workspace, and other business applicationsCreate and maintain technical documentation or user walk-through videos on commonly seen issuesAssist team members with software upgrades and implementationsWork with other team members to identify ticket trends to implement root cause solutionsMaintain positive and professional relationships with other employees and approved vendorsProvide periodic after-hours and weekend assistance for priority issuesTo be successful in this role, you’ll need to:Possess experience as a help desk or IT support technician or related customer service roleBe familiar with macOS including support for management, upgrades and deployments in the enterprise Demonstrate experience with Google Workspace (GSuite) administration Stay organized, prioritize incoming requests, and collaborate in a team environmentLeverage excellent verbal and written communication skillsProvide customer service and support to internal and external contactsBe able to work remotely from a home office when not at a corporate officeHave a degree in Information Security, Information Technology or a related field or equivalent working experienceHave experience using JAMF Pro administration for managing macOS assets and automating routine tasks Possess experience with asset management and inventory Be familiar with with single sign-on tools such as Okta and with role-based access controls, information security best practices (such as least privilege access and phishing) and cloud service providers such as AWS, Azure or GCPHave knowledge of the SAML protocol (and how it applies to single sign-on) as well as general productivity tools, such as Adobe, Office, etcITAR ComplianceThis position will have access to customer data and as such is subject to International Traffic in Arms Regulations (ITAR). You will be based out of our Tampa, FL office and will be primarily responsible for help desk ticket management, provisioning new IT equipment, and asset management.