Highly Satisfied Customer Experience Jobs in Washington DC

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Looking for Highly Satisfied Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Highly Satisfied Customer Experience position in the Washington DC area.

Manager, Cyber Risk & Analysis - Cyber External Client Assurance - Independent Assurance (SOC 2, ISO 27001)

Company: Capital One

Location: Washington DC

Posted Jan 31, 2025

The Manager Cyber Risk & Analysis role involves facilitating Capital One's commercialized products and services through their Commercialized Attestation goals, SOC 2, and ISO 27001. The associate will perform process and technology risk assessments, evaluate control deviations, collect evidence for external auditors, and interpret control design for senior leadership. The role requires strong analytical skills, collaboration, and subject matter expertise. Basic qualifications include a high school diploma, 4 years of experience in Internal Controls Risk Management or Audit, and 2 years of experience in IT controls. Preferred qualifications include a Bachelor's degree, 5+ years of auditing experience, and cloud technology certifications. The role is eligible for performance-based incentives and offers a competitive salary range.

Proposal Manager

Company: VMD Corp

Location: Washington DC

Posted Jan 31, 2025

VMD Corp, now part of Xcelerate Solutions, is seeking a Proposal Manager for a hybrid role. The individual will report to the Vice President of Proposal Operations and Marketing, managing the full cycle development and management of proposals. The role involves reading and interpreting Federal RFPs, developing proposal materials, managing proposal writers, and collaborating with Business Development VPs. The ideal candidate must have a Bachelor's degree, 3 years of Federal proposal experience, strong technical writing skills, and the ability to work on multiple projects simultaneously.

Marketing Programs Associate - Industry Dive (Hybrid DMV)

Company: Informa

Location: Washington DC

Posted Jan 31, 2025

Informa TechTarget is a global leader in B2B technology, offering a vibrant community of world-class practitioners with offices in 19 locations. They provide expert-led, data-driven services to help clients accelerate growth. The company is seeking an Entry Level Marketing Program Associate to play a vital role in the growth of the company, responsible for the full sales cycle and client retention. The role offers excellent professional communication skills, negotiation, multitasking, phone skills, and the opportunity to learn about business media, sales, and marketing. The compensation includes a salary of $45,000 to $50,000 plus commission, a generous benefit package, and opportunities for rapid advancement.

25-1042 Technical Writer & Visual Communications Specialist

Company: Navitas Business Consulting

Location: Washington DC

Posted Jan 31, 2025

Navitas, a leading digital transformation company since 2006, is seeking a Technical Writer and Visual Communication Specialist. The role involves developing and editing IT-related contract deliverables, creating high-impact PowerPoint presentations, and collaborating with cross-functional teams. The ideal candidate should have 3+ years of experience in technical writing, expertise in PowerPoint development, and a strong understanding of visual communication principles. Familiarity with Government frameworks, policies, and compliance for IT projects is a plus.

Oracle CLM Developer

Company: i360technologies, Inc.

Location: Washington DC

Posted Jan 31, 2025

i360 is a growing GOVCON professional services company seeking motivated individuals with a competitive mindset to work in a fast-paced environment. The company offers unlimited growth opportunities and a first-class team. They are currently looking for a Sr Oracle R12 Contract LifeCycle Management CLM Developer with 6+ years of experience in Oracle RICEW and Oracle CLM in an Oracle Federal Financials R122 environment. The role involves developing extensions and enhancements to Oracle CLM, providing input for overall strategy, and performing development using SQL and PL/SQL. The company values excellent customer service skills, strong communication, and technical abilities. They offer a comprehensive benefits package including retirement plans, tuition reimbursement, and health care plans.

Principal Data Analyst - Retail Bank

Company: Capital One

Location: Washington DC

Posted Jan 31, 2025

Capital One is seeking a Principal Data Analyst for its Retail Bank line of business. The ideal candidate will have a degree in a Science, Technology, Engineering, or Mathematics discipline, scripting experience in Python, R, Spark, and SQL, and experience with data in various forms and AWS services. The role involves innovation, business intelligence, and data management, including mining complex data sources, building data solutions, and ensuring data quality. The candidate will partner with the business to provide consultancy and translate business needs into tools, metrics, and dashboards for insights and data visualization. The role is based in McLean, VA or Richmond, VA, with a salary range of $127,500 - $145,500 or $115,900 - $132,200, respectively.

25-1043 Senior Salesforce Developer

Company: Navitas Business Consulting

Location: Washington DC

Posted Jan 31, 2025

Navitas, a leading digital transformation company since 2006, is seeking an experienced Senior Salesforce Developer. The role involves reviewing existing Salesforce solution architectures, designing and deploying complex solutions, enhancing platform performance, leading integrations with third-party systems, and establishing best practices. The ideal candidate should have 5+ years of Salesforce development experience, Salesforce Omnistudio expertise, in-depth understanding of Salesforce architecture, and Salesforce certifications.

Senior Financial Systems Analyst

Company: Red Gate Group

Location: Washington DC

Posted Jan 31, 2025

The Red Gate Group, a Service-Disabled Veteran-Owned Company founded in 2006, is seeking an experienced Senior Financial Systems Analyst to support the National Geospatial-Intelligence Agency (NGA) in Springfield, VA. The role involves enhancing financial data processing, management, and reporting, and requires expertise in financial data systems automation, federal financial management, and Momentum-based financial systems. The company offers comprehensive benefits and fosters a culture of growth and work-life balance. Qualifications include an active TSSCI clearance, at least 12 years of experience, a Bachelor's degree in Business Finance or a related field, and experience with VBA, SQL, SQL Server, Microsoft Access, and Excel.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

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