Highly Satisfied Customer Experience Jobs in Washington DC

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Looking for Highly Satisfied Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Highly Satisfied Customer Experience position in the Washington DC area.

Senior Associate, Full Stack Developer - Capital One Software (Remote)

Company: Capital One

Location: Washington DC

Posted Jan 28, 2025

Capital One is seeking a Full Stack Software Engineer with at least 15 years of experience in software engineering. The role involves collaborating with Agile teams, designing and developing technical solutions, and utilizing various programming languages and technologies. The company offers a competitive salary, comprehensive benefits, and a drug-free workplace. Capital One is an equal opportunity employer committed to diversity and inclusion.

EDI Developer

Company: MicroHealth

Location: Washington DC

Posted Jan 28, 2025

MicroHealth is hiring a skilled EDI Developer for a remote position. The ideal candidate should have a strong background in EDI, ETL processes, and cloud-based data integration. Key responsibilities include designing and maintaining EDI interfaces, implementing ETL processes, collaborating with business analysts, troubleshooting EDI issues, and ensuring compliance with EDI standards. Required qualifications include a Bachelor's degree, 3+ years of EDI experience, knowledge of X12 standards, proficiency in ETL processes, and strong problem-solving skills. Preferred qualifications include AWS experience, additional programming languages, and industry-specific knowledge. The salary range is $115,000-$125,000.

Procurement Contracts Administrator - Federal Sector

Company: Procon Consulting

Location: Washington DC

Posted Jan 28, 2025

Procon Consulting, a rapidly growing professional services firm in McLean, VA, is seeking a Construction Administrator with 7+ years of experience in procurement contract administration. The candidate will support the management of a federal government construction project, handling tasks such as report preparation, meeting coordination, and quality assurance monitoring. Responsibilities also include developing RFPs, coordinating responses, and providing contract administration support. The ideal candidate should have a strong understanding of construction practices and be familiar with site operations of general and subcontractors.

Senior Business Analyst, Channels and Operations

Company: Capital One

Location: Washington DC

Posted Jan 28, 2025

Capital One is seeking a Senior Business Analyst to join their Retail Bank team. The role involves applying strategic and analytical skills to major company challenges, developing and testing strategies that impact the bottom line, and working closely with colleagues across various departments. The ideal candidate will have a quantitative degree, at least 1 year of analysis experience, and preferably a Masters Degree in a relevant field. They should also have experience in statistical model building, market research, SQL querying, business analysis, and consulting. The role offers a competitive salary, performance-based incentives, and a comprehensive benefits package. Capital One is an equal opportunity employer committed to diversity and inclusion.

Database Administrator Senior (ONSITE)

Company: Serigor Inc

Location: Washington DC

Posted Jan 28, 2025

The job posting is for a Senior Database Administrator position in Washington D.C. with a duration of 12 months or more. The role involves supporting the client's databases, enhancing the wellbeing of children by ensuring accurate and timely financial and medical support. The incumbent will design and maintain on-premises SQL Server databases, provide customer support, produce system and custom reports, review technical documentation, oversee enhancements, and recommend improvements. The role also includes planning and implementing projects, ensuring effective use of resources, and contributing to policies. The minimum requirement is a Bachelor's degree in IT or related field with 11 years of experience in database design, SQL, report design, and Microsoft SQL Server Databases.

Software Developer

Company: MAXISIQ

Location: Washington DC

Posted Jan 28, 2025

IOMAXIS dba MAXISIQ, a company specializing in Cyber RDTampE since 2006, is seeking a mid-level Software Developer for a hybrid position in Lorton, VA. The role involves modernizing operational mission systems, designing software application upgrades, and implementing solutions. The company offers competitive benefits and supports professional development. The ideal candidate should have a degree in software development or computer science, or equivalent experience, along with familiarity with various scripts, programming languages, and operating systems.

Malware Defense Analyst

Company: Bank of America

Location: Washington DC

Posted Jan 28, 2025

Bank of America is seeking a midlevel candidate with malware analysis and incident response experience. The role involves supporting evaluations of cyber security threats, conducting analyses of the threat environment, and implementing proactive defensive actions. Required skills include understanding of browser exploitation techniques, familiarity with web based technologies, experience with reviewing and analyzing Email Headers, SIEM experience, and technical experience with dynamic analysis tools. Desired skills include end to end Malware analysis experience, incident response using commercial products, digital forensics knowledge, and scripting experience.

Commercial Lines Account Manager

Company: World Insurance Associates LLC

Location: Washington DC

Posted Jan 28, 2025

World Insurance Associates, founded in 2011, is a rapidly growing insurance broker in the US with over 2200 employees in 260 offices. They specialize in personal and commercial insurance, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions. The Commercial Lines Account Manager role involves managing a high volume of insurance business, growing client loyalty, handling renewals, service requests, claims, billing, and new policies. The ideal candidate should have a Bachelor's degree, at least three years of Commercial Account Management experience, a Property & Casualty License, and strong administrative and computing skills. The company values diversity and equal employment opportunities.

Linux Systems Administrator

Company: MAXISIQ

Location: Washington DC

Posted Jan 28, 2025

IOMAXIS dba MAXISIQ, a company specializing in Cyber RDTampE since 2006, is seeking a midlevel Linux Systems Administrator for a hybrid position in Lorton, VA. The role involves modernizing operational mission systems, designing software application upgrades, and implementing solutions. The company offers competitive benefits and supports professional development. The ideal candidate should have a degree in software development or computer science, or equivalent experience, along with 5 years of systems administration experience and familiarity with various scripts, programming languages, and operating systems.

Senior React JS Developer (ONSITE)

Company: Serigor Inc

Location: Washington DC

Posted Jan 28, 2025

The job posting is for a Senior React JS Developer position based in Washington D.C. The role involves designing, developing, and testing applications using React JS technologies. The developer will work on understanding the current system infrastructure, security needs, network considerations, and methodologies. Key responsibilities include writing clean, scalable code, refactoring and debugging, improving existing software, testing and deploying applications, and providing technical support. The ideal candidate should have extensive experience in ReactJS, Redux architecture, HTML5, CSS3, JavaScript, Angular, and Bootstrap. A Bachelor's degree in IT or related field is required, with 16 years of experience in preparing complex technical documentation. Additional desired skills include experience with Angular 2.0, RedHat Openshift, and knowledge of Continuous Integration and Continuous Development practices.

Associate, Proposals

Company: MCRA

Location: Washington DC

Posted Jan 28, 2025

MCRA, an IQVIA business, is hiring a proposal professional with at least 2 years of experience in a professional environment, preferably in clinical research at a CRO or medical device company. The role involves developing proposals based on client requests, coordinating with internal departments, creating budgets, and ensuring compliance with MCRA's standards. The successful candidate will have advanced proficiency in Microsoft Excel and excellent communication skills.

Project Scheduler (Remote Opportunity)

Company: VetsEZ

Location: Washington DC

Posted Jan 28, 2025

VetsEZ is looking for an experienced remote Project Scheduler to manage and maintain project schedules for IT initiatives. The Project Scheduler will collaborate with project managers, technical teams, and stakeholders to develop, monitor, and update detailed schedules. Responsibilities include developing project schedules, tracking progress, communicating status reports, monitoring resource allocation, conducting critical path analyses, and ensuring project timelines are met. The candidate must have a Bachelor's degree in project management or a related field, at least two years of experience as a project scheduler, proficiency in scheduling tools, and strong analytical, organizational, and communication skills. Additional qualifications include experience with the Department of Veterans Affairs or other federal agencies, ability to work in cross-functional teams, and ability to obtain government clearance. Benefits include medical, dental, vision, 401k with employer match, PTO, corporate laptop, and training opportunities.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

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