Highly Satisfied Customer Experience Jobs

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Highly Satisfied Customer Experience (CX) roles are the core of the shift toward data‑driven, omni‑channel service. Firms that top Net Promoter Score rankings now devote 25% more budget to CX talent, fueling a 30% year‑over‑year hiring surge in this space.

Within the CX spectrum you’ll find positions such as CX Analyst, CX Manager, Customer Success Manager, Voice of Customer Lead, and CX Automation Engineer. Typical duties include dissecting CSAT and NPS data with SQL, mapping journey stages in Salesforce Service Cloud, deploying AI chatbots on Intercom, and designing feedback loops in Medallia. Mastery of Zendesk, Mixpanel, and Python for predictive sentiment analysis is often a prerequisite.

Salary transparency is critical for CX professionals because their work directly influences customer loyalty metrics that drive revenue. Clear pay scales foster trust, help candidates benchmark against industry standards, and reduce turnover by aligning compensation with impact on service KPIs.

Application Consultant-EAI

Company: IBM

Location: BANGALORE, IN

Posted Dec 16, 2025

IBM Consulting offers career growth through client collaboration, hybrid cloud, and AI innovation, emphasizing technical expertise and problem-solving in a supportive environment.

Business Transformation Consultant-HR Reinvention

Company: IBM

Location: Multiple Cities

Posted Dec 16, 2025

This text describes a senior Business Transformation Consultant role at IBM Consulting, emphasizing global client collaboration, hybrid cloud/AI innovation, and career growth opportunities through strategic transformation programs and technology integration.

IBM Z Mainframe Architect

Company: IBM

Location: SYDNEY, AU

Posted Dec 16, 2025

This text describes a role as an IBM Z Client Architect, emphasizing strategic advisory, client collaboration, and career growth opportunities within a supportive environment. It highlights the importance of technical expertise, solution architecture, and positive impact through IBM's technology.

Junior Data Scientist - Advanced Analytics (f/m/x)

Company: IBM

Location: WIEN, AT

Posted Dec 16, 2025

This text describes a Data Scientist AI Consultant role at IBM Consulting, highlighting opportunities for career growth, collaboration with innovative clients, and access to advanced technologies. It emphasizes a culture of innovation, professional development, and competitive compensation including flexible working hours and a salary of 55,000€ brutto/year.

OpenSearch Engineer

Company: IBM

Location: San Jose, US

Posted Dec 16, 2025

This role involves developing AI PaaS solutions and collaborating with teams to innovate. IBM offers growth opportunities and a focus on cutting-edge technology.

Business Analyst

Company: IBM

Location: BANGKOK, TH

Posted Dec 16, 2025

This role involves collaborating with global clients to enhance hybrid cloud and AI solutions, requiring a bachelor's degree and experience in financial services, with focus on process analysis and optimization.

SAP ABAP HANA Developer

Company: IBM

Location: Multiple Cities

Posted Dec 16, 2025

This text describes a senior SAP Consultant role at IBM Consulting, emphasizing collaboration with clients, technical expertise in SAP HANA, and opportunities for skill development. It highlights responsibilities involving application development, optimization, and DevOps practices, while outlining required and preferred qualifications for the position.

Talent Acquisition Partner

Company: IBM

Location: Tokyo, JP

Posted Dec 16, 2025

IBM HR combines AI and human-centered design to enhance work experiences, streamline processes, and drive innovation through collaboration between hiring managers and recruiters, offering impactful career opportunities globally.

Application Consultant-DevOps

Company: IBM

Location: Giza, EG

Posted Dec 16, 2025

This text describes a career opportunity in IBM Consulting focused on hybrid cloud and AI solutions. It emphasizes collaboration with global clients, strategic partnerships, and advanced technical expertise. The role requires designing CICD pipelines, managing cloud infrastructure, and implementing DevSecOps practices. It highlights opportunities to mentor junior engineers and contribute to innovative projects with industry leaders.

PwD 채용 - Procurement administrator

Company: IBM

Location: Seoul, KR

Posted Dec 16, 2025

This job description highlights IBM's Finance & Operations role as a key driver of transformation and efficiency, emphasizing collaboration, growth opportunities, and a dynamic work environment. Responsibilities include procurement management and administrative support, with requirements focusing on communication skills and document creation abilities.

Global Talent Marketing Specialist

Company: IBM

Location: Multiple Cities

Posted Dec 16, 2025

This role combines traditional employer branding with innovative tactics to attract talent globally, requiring data-driven strategies, presentation skills, and expertise in the India market. It emphasizes problem-solving and cross-functional collaboration to enhance candidate experiences and support hiring initiatives.

Data and AI Intern

Company: IBM

Location: Multiple Cities

Posted Dec 16, 2025

The Sales Intern role at IBM involves data analysis, sales support, and collaboration with technical teams to leverage cutting-edge technologies. The position emphasizes client engagement, competitive research, and translating technical concepts into business value while working in a fast-paced environment.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

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