Highly Satisfied Customer Experience Jobs

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Highly Satisfied Customer Experience (CX) roles are the core of the shift toward data‑driven, omni‑channel service. Firms that top Net Promoter Score rankings now devote 25% more budget to CX talent, fueling a 30% year‑over‑year hiring surge in this space.

Within the CX spectrum you’ll find positions such as CX Analyst, CX Manager, Customer Success Manager, Voice of Customer Lead, and CX Automation Engineer. Typical duties include dissecting CSAT and NPS data with SQL, mapping journey stages in Salesforce Service Cloud, deploying AI chatbots on Intercom, and designing feedback loops in Medallia. Mastery of Zendesk, Mixpanel, and Python for predictive sentiment analysis is often a prerequisite.

Salary transparency is critical for CX professionals because their work directly influences customer loyalty metrics that drive revenue. Clear pay scales foster trust, help candidates benchmark against industry standards, and reduce turnover by aligning compensation with impact on service KPIs.

Data Engineer-Data Integration

Company: IBM

Location: BANGALORE, IN

Posted Dec 16, 2025

This job description outlines a role in IBM Consulting's delivery centers focusing on optimizing Ab Initio graphs, collaborating with cross-functional teams, and ensuring efficient data processing for ETL processes. Responsibilities include design reviews, technical expertise, and implementing data quality practices.

Senior Financial Analyst

Company: IBM

Location: Mexico City, MX

Posted Dec 16, 2025

IBM Consulting offers a career focused on client collaboration and innovation, with opportunities for growth and impactful projects in hybrid cloud and AI. Responsibilities include financial analysis, strategic planning, and cross-functional teamwork.

Package Consultant-Oracle Business Analytics Cloud

Company: IBM

Location: BANGALORE, IN

Posted Dec 16, 2025

The text describes a consulting role at IBM focusing on hybrid cloud and AI solutions, emphasizing collaboration, innovation, and career growth. It outlines responsibilities, required skills in technology integration, and the importance of continuous learning. The role involves working with global clients and leveraging IBM's technology to drive impactful results.

Package Consultant-Oracle Business Analytics Cloud

Company: IBM

Location: BANGALORE, IN

Posted Dec 16, 2025

The text describes a career in IBM Consulting emphasizing long-term client relationships, collaboration, and innovation in hybrid cloud and AI solutions. It highlights growth opportunities, technical expertise, and the importance of skills like data migration and API integration for the role.

Operations Buyer

Company: IBM

Location: BANGALORE, IN

Posted Dec 16, 2025

IBM Finance & Operations drives efficiency and innovation, offering career growth in a collaborative global environment.

Site Reliability Engineer Intern

Company: IBM

Location: Multiple Cities

Posted Dec 16, 2025

IBM seeks Site Reliability Engineer Interns to contribute to scalable systems, collaborate on innovation, and solve complex challenges in tech. The role involves designing infrastructure, troubleshooting issues, and applying best practices for reliability.

Consultant - SAP FICO/MM/SD/PP/EWM/TM/ABAP

Company: IBM

Location: Multiple Cities

Posted Dec 16, 2025

The text describes a career in IBM Consulting emphasizing collaboration with global clients, innovation in hybrid cloud and AI, leadership opportunities, and professional growth through SAP expertise and technology platforms. It highlights strategic roles, team leadership, and skill development in a supportive ecosystem.

Package Specialist-Oracle Business Analytics

Company: IBM

Location: Mumbai, IN

Posted Dec 16, 2025

This job description outlines a Consultant role at IBM Consulting, involving software development for hybridcloud and AI initiatives, with responsibilities spanning the software development lifecycle. Required qualifications include a bachelor's degree, experience with database migration, API integration, and continuous learning, along with preferred skills in risk management and quality assurance.

Package Specialist-SAP HANA FIN FI

Company: IBM

Location: Kolkata, IN

Posted Dec 16, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration, innovation, and technical expertise. It outlines responsibilities involving SAP implementation and requires extensive experience with SAP FICO and global team collaboration.

Endpoint Security SME

Company: IBM

Location: Pune, IN

Posted Dec 16, 2025

This job description outlines a role in IBM Consulting focused on security expertise, collaboration with global teams, and driving innovation in hybrid cloud and AI solutions. Responsibilities include managing endpoint security tools, SIEM analysis, threat intelligence, and maintaining compliance while fostering long-term client relationships.

Application Developer-Experience Fullstack

Company: IBM

Location: NO City, BR

Posted Dec 16, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients and technical expertise. It outlines responsibilities involving full-stack development, DevOps practices, and cloud technologies, along with required skills in languages like Golang, Python, and tools such as Kafka and Kubernetes.

Digital Professional - CONTRACTOR CONVERSION

Company: IBM

Location: SÃO PAULO, BR

Posted Dec 16, 2025

IBM promotes innovation and positive impact through technology. The role involves quality assurance, testing, and collaboration to ensure product excellence.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

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