Highly Satisfied Customer Experience Jobs

1,758,502 open positions · Updated daily

Highly Satisfied Customer Experience (CX) roles are the core of the shift toward data‑driven, omni‑channel service. Firms that top Net Promoter Score rankings now devote 25% more budget to CX talent, fueling a 30% year‑over‑year hiring surge in this space.

Within the CX spectrum you’ll find positions such as CX Analyst, CX Manager, Customer Success Manager, Voice of Customer Lead, and CX Automation Engineer. Typical duties include dissecting CSAT and NPS data with SQL, mapping journey stages in Salesforce Service Cloud, deploying AI chatbots on Intercom, and designing feedback loops in Medallia. Mastery of Zendesk, Mixpanel, and Python for predictive sentiment analysis is often a prerequisite.

Salary transparency is critical for CX professionals because their work directly influences customer loyalty metrics that drive revenue. Clear pay scales foster trust, help candidates benchmark against industry standards, and reduce turnover by aligning compensation with impact on service KPIs.

Strategic Account Manager (Hashicorp)

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This text describes a senior sales role requiring extensive enterprise sales experience, strategic account management, and expertise in SaaS solutions. It outlines responsibilities including client relationship development, revenue generation, and market analysis, along with educational and technical qualifications.

Package Consultant-Commerce Transformation

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

IBM Consulting offers roles in hybrid cloud and AI solutions, emphasizing collaboration, innovation, and growth. Responsibilities include client support, strategic recommendations, and leveraging design thinking. Required skills include technical translation, adaptability, and data analysis.

Senior Accessibility Technical Lead

Company: IBM

Location: Dublin, IE

Posted Dec 15, 2025

The IBM Carbon Design System aims to provide reusable components for consistent digital experiences. The Senior Technical Lead role focuses on ensuring accessibility compliance and driving inclusive design practices across large-scale ecosystems.

Application Developer-Oracle Cloud UX Development

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This role involves collaborating with global clients on hybrid cloud and AI solutions, working in innovation centers to deliver technical expertise. Responsibilities include solving complex business problems and implementing HCM Cloud projects with required technical skills.

Security Specialist - Operations Desk

Company: IBM

Location: HORTOLANDIA, BR

Posted Dec 15, 2025

This job description outlines the role of an IBM Security Operations Center SOC Analyst, detailing responsibilities such as providing IT security services, performing technical tasks, and collaborating with client teams. It specifies required qualifications, work hours, and preferred experience in technical and customer-facing roles.

Planning Analyst

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

The text describes a Supply Chain Planning role at IBM, emphasizing proactive problem-solving, collaboration, and innovation in inventory management. It highlights responsibilities like demand forecasting, inventory optimization, and continuous improvement projects, while showcasing opportunities to lead in technology-driven solutions.

Selection Specialist

Company: IBM

Location: Gurgaon, IN

Posted Dec 15, 2025

This text describes IBM's recruitment role emphasizing innovation, problem-solving, and collaboration. It highlights responsibilities like managing recruitment processes, sourcing candidates, and ensuring positive candidate experiences while showcasing the company's mission to drive technological advancements.

Package Consultant-SuccessFactors Core HR

Company: IBM

Location: Giza, EG

Posted Dec 15, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients and impactful HR solutions. It outlines responsibilities involving technical expertise, system configuration, and stakeholder communication, while showcasing opportunities to work with industry leaders and advanced technology platforms.

SAP Application Architect

Company: IBM

Location: Jakarta, ID

Posted Dec 15, 2025

The job description outlines an SAP ABAP Architect role at IBM Consulting, focusing on technical design, collaboration with clients, and modernization projects. Required expertise includes SAP ABAP, BPA, and AI tools, with preferred experience in S4HANA and cloud technologies.

Application Consultant-Azure Cloud

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

IBM Consulting offers career growth through client collaboration, cloud/AI solutions, and innovative tools. The role emphasizes technical expertise and long-term development in a supportive environment.

Application Developer-2025 graduates

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, career growth opportunities, and the use of advanced technologies to drive impactful solutions.

Package Consultant-Sales & Service

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This text describes a career in IBM Consulting focused on client collaboration, hybrid cloud and AI solutions, and delivering technical expertise through global delivery centers. It highlights opportunities to implement CRM systems, work with industry visionaries, and drive innovation using IBM's technology platforms.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

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