Highly Satisfied Customer Experience Jobs

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Highly Satisfied Customer Experience (CX) roles are the core of the shift toward data‑driven, omni‑channel service. Firms that top Net Promoter Score rankings now devote 25% more budget to CX talent, fueling a 30% year‑over‑year hiring surge in this space.

Within the CX spectrum you’ll find positions such as CX Analyst, CX Manager, Customer Success Manager, Voice of Customer Lead, and CX Automation Engineer. Typical duties include dissecting CSAT and NPS data with SQL, mapping journey stages in Salesforce Service Cloud, deploying AI chatbots on Intercom, and designing feedback loops in Medallia. Mastery of Zendesk, Mixpanel, and Python for predictive sentiment analysis is often a prerequisite.

Salary transparency is critical for CX professionals because their work directly influences customer loyalty metrics that drive revenue. Clear pay scales foster trust, help candidates benchmark against industry standards, and reduce turnover by aligning compensation with impact on service KPIs.

Promontory Associate Risk Regulatory and Compliance

Company: IBM

Location: SYDNEY, AU

Posted Dec 15, 2025

This job description outlines a role as an Associate Consultant at IBM Promontory Australia, focusing on risk management, regulatory compliance, and client engagement. The position requires expertise in financial services, data analytics, and regulatory frameworks, with responsibilities including project management, client interaction, and delivering analytical insights.

Senior Consultant SAP RTR Fixed Assets

Company: IBM

Location: No City, US

Posted Dec 15, 2025

This job description highlights a career in IBM Consulting focused on SAP RTR GL Analyst roles, emphasizing collaboration with clients, hybrid cloud/AI innovation, and financial reporting expertise. Responsibilities include configuring SAP systems, ensuring data accuracy, and working with cross-functional teams. The role offers global opportunities and strategic technology platform integration.

Package Consultant-Oracle Finance Cloud

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This text describes a career opportunity at IBM Consulting emphasizing long-term client relationships, collaboration, and innovation in hybrid cloud and AI solutions. It outlines role responsibilities, required technical expertise in Oracle applications, and career development focus.

Package Specialist-SAP SCM MM

Company: IBM

Location: Hyderabad, IN

Posted Dec 15, 2025

The text describes a career in IBM Consulting focused on collaborative client work, innovation in hybrid cloud and AI, and professional growth opportunities. It highlights technical expertise in SAP implementations, project leadership, and a supportive culture emphasizing skill development and long-term career advancement.

SOC Platform Engineer L3

Company: IBM

Location: Mumbai, IN

Posted Dec 15, 2025

The text describes a career in IBM Consulting emphasizing long-term client relationships, collaboration, and innovative solutions. It outlines responsibilities in security operations, required education, and technical expertise, presenting the role as growth-oriented with opportunities for impact.

SAP Project Manager

Company: IBM

Location: Jakarta, ID

Posted Dec 15, 2025

This job description outlines the role of an SAP Project Manager, emphasizing leadership in SAP implementations, lifecycle management, and requirements for extensive experience, PMP certification, and expertise in large-scale business transformations.

EWM Consultant

Company: IBM

Location: Buffalo, US

Posted Dec 15, 2025

This job description highlights a career in IBM Consulting focused on delivering high-quality SAP solutions, leading teams, and leveraging advanced technologies like AI and cloud platforms. It emphasizes collaboration, growth opportunities, and strategic leadership in a global environment.

AP Service Desk Analyst

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 15, 2025

IBM Consulting offers a role focused on digital transformation and client collaboration, with responsibilities in accounts payable support and a culture emphasizing innovation and professional growth.

IBM Client Financing Business Support Operations Professional - France

Company: IBM

Location: BUDAPEST, HU

Posted Dec 15, 2025

This job description outlines the role of an End-to-End Lease Specialist, emphasizing responsibilities such as managing lease lifecycle processes, ensuring customer satisfaction, maintaining compliance, and fostering team collaboration. It also lists required qualifications and skills for the position.

Software Developer - Dev / QA

Company: IBM

Location: Pune, IN

Posted Dec 15, 2025

This text describes a software engineer role focusing on API development, microservices architecture, testing automation, and cloud-native solutions. It outlines technical requirements, preferred qualifications, and collaboration expectations in an Agile environment.

Tester (HS)

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

IBM CIC offers extensive career growth opportunities, training programs, and a supportive work environment, emphasizing innovation and professional development through diverse projects and global client engagement.

IBM Power Security Product Manager

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

IBM promotes itself as a global tech leader offering innovative opportunities. The Product Manager role focuses on cybersecurity strategy, requiring expertise in security offerings and client collaboration.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

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