Highly Satisfied Customer Experience Jobs

1,758,502 open positions · Updated daily

Highly Satisfied Customer Experience (CX) roles are the core of the shift toward data‑driven, omni‑channel service. Firms that top Net Promoter Score rankings now devote 25% more budget to CX talent, fueling a 30% year‑over‑year hiring surge in this space.

Within the CX spectrum you’ll find positions such as CX Analyst, CX Manager, Customer Success Manager, Voice of Customer Lead, and CX Automation Engineer. Typical duties include dissecting CSAT and NPS data with SQL, mapping journey stages in Salesforce Service Cloud, deploying AI chatbots on Intercom, and designing feedback loops in Medallia. Mastery of Zendesk, Mixpanel, and Python for predictive sentiment analysis is often a prerequisite.

Salary transparency is critical for CX professionals because their work directly influences customer loyalty metrics that drive revenue. Clear pay scales foster trust, help candidates benchmark against industry standards, and reduce turnover by aligning compensation with impact on service KPIs.

Solution Architect-Data Platforms

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 15, 2025

This job description highlights a leadership role in data engineering within IBM Consulting, emphasizing global collaboration, technical expertise in cloud and AI technologies, and leadership in managing complex projects. It outlines requirements for experience in data warehousing, cloud platforms, and team management, positioning the role as impactful and innovative.

Security Consultant - SIEM Admin L2

Company: IBM

Location: Mumbai, IN

Posted Dec 15, 2025

This text describes a career opportunity at IBM Consulting focusing on security roles with emphasis on collaboration, innovation, and professional growth. It outlines responsibilities involving SOC processes, security threat management, and technical expertise in SIEM tools. The role requires a bachelor's degree, 3+ years of SIEM experience, and preferred certifications, while highlighting a culture of curiosity and impactful problem-solving.

Package Consultant-SAP HANA FIN CO

Company: IBM

Location: Giza, EG

Posted Dec 15, 2025

This job description outlines a SAP FICO Consultant role at IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and opportunities to impact businesses through technical expertise and strategic partnerships.

Delivery Manager Global Procurement

Company: IBM

Location: BUDAPEST, HU

Posted Dec 15, 2025

The text describes a Procurement Delivery Manager role with responsibilities including team management, value alignment, development planning, stakeholder collaboration, and compliance. It outlines required education, technical expertise, and key skills such as leadership, communication, and strategic thinking.

SAPコンサルタント・FIコンサルタント

Company: IBM

Location: Tokyo, JP

Posted Dec 15, 2025

This job description highlights opportunities for career growth at IBM through collaboration with clients, technological innovation, and professional development. It emphasizes roles in consulting, development leadership, and expertise in SAP systems, with a focus on delivering impactful solutions and advancing business transformation.

Project Manager-SAP HANA

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This role involves managing complex projects globally, requiring a bachelor's degree and SAP expertise, with travel in India.

Software Engineer - DBaaS Serverless

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This role involves developing cloud-native solutions for IBM's Astra DB platform, requiring expertise in Kubernetes and cloud infrastructure. The team emphasizes innovation and growth opportunities within a collaborative environment.

Senior Security Engineer

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

HashiCorp's job posting outlines their focus on infrastructure solutions and security for cloud environments. The role requires a Product Security Engineer with expertise in secure development practices, threat modeling, and cloud security. Responsibilities include designing secure architectures, conducting security assessments, and collaborating with R&D teams. The position emphasizes experience with cloud platforms and security tools, with a preference for candidates with advanced degrees and specific technical skills.

Package Consultant-SAP UX

Company: IBM

Location: Kolkata, IN

Posted Dec 15, 2025

This text describes a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, technical expertise in SAP and mobility platforms, and requirements for experience in enterprise mobility architecture and application development.

Business Transformation Consultant-Manufacturing

Company: IBM

Location: Hsinchu, TW

Posted Dec 15, 2025

This job description highlights a career in IBM Consulting focused on business transformation through technology, collaboration with global clients, and leveraging hybrid cloud and AI solutions. The role emphasizes strategic partnerships, technical expertise, and continuous communication to deliver impactful results for innovative companies.

Infrastructure Specialist-AWS DevOps

Company: IBM

Location: Bhubaneswar, IN

Posted Dec 15, 2025

This job description outlines a role in IBM's consulting delivery centers focusing on IT infrastructure, AWS cloud services, and technical expertise. It lists required and preferred qualifications including education, programming languages, cloud tools, and collaboration skills for a senior technical position.

Quality Engineer-Middleware

Company: IBM

Location: Jakarta, ID

Posted Dec 15, 2025

This job description outlines the responsibilities of an ETL Developer, including designing and maintaining data processes, collaborating with teams, and ensuring data quality. It emphasizes technical skills in SQL and ETL tools, with a focus on supporting data-driven decision-making across the organization.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

Related Pages