Highly Satisfied Customer Experience Jobs

1,758,502 open positions · Updated daily

Highly Satisfied Customer Experience (CX) roles are the core of the shift toward data‑driven, omni‑channel service. Firms that top Net Promoter Score rankings now devote 25% more budget to CX talent, fueling a 30% year‑over‑year hiring surge in this space.

Within the CX spectrum you’ll find positions such as CX Analyst, CX Manager, Customer Success Manager, Voice of Customer Lead, and CX Automation Engineer. Typical duties include dissecting CSAT and NPS data with SQL, mapping journey stages in Salesforce Service Cloud, deploying AI chatbots on Intercom, and designing feedback loops in Medallia. Mastery of Zendesk, Mixpanel, and Python for predictive sentiment analysis is often a prerequisite.

Salary transparency is critical for CX professionals because their work directly influences customer loyalty metrics that drive revenue. Clear pay scales foster trust, help candidates benchmark against industry standards, and reduce turnover by aligning compensation with impact on service KPIs.

Package Consultant-SAP Ariba

Company: IBM

Location: BANGALORE, IN

Posted Dec 11, 2025

This job description outlines a senior SAP consultant role at IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and leadership in SAP implementation. It highlights career growth opportunities, technical expertise requirements, and team leadership responsibilities.

Senior Managing Consultant - Finance Transformation

Company: IBM

Location: London, GB

Posted Dec 11, 2025

This role involves leading finance transformation projects using AI and digital solutions, collaborating with global clients, and fostering career growth through innovation and mentorship.

API Security Analyst

Company: IBM

Location: Taguig City, PH

Posted Dec 11, 2025

This job posting seeks a Junior API Security Consultant with experience in API development/security, vulnerability assessments, and secure coding practices. Responsibilities include testing, documentation, and integration of security controls. Required skills involve RESTful APIs, SAST tools, and DevSecOps concepts, with preferred certifications like API Security Fundamentals.

Package Consultant-SAP HANA SCM SD

Company: IBM

Location: Hyderabad, IN

Posted Dec 11, 2025

This text describes a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients and impactful technological integration. The role involves complex SAP implementations, strategic partnerships, and technical expertise in areas like sales, service, and business process integration. It highlights opportunities for growth and meaningful contributions through consultative skills and innovation.

インダストリーコンサルタント(製造領域)

Company: IBM

Location: Tokyo, JP

Posted Dec 11, 2025

This job description highlights opportunities for career growth at IBM, emphasizing collaboration with global clients, innovative solutions using hybrid cloud and AI technologies, and the importance of creativity and problem-solving. The role involves consulting for manufacturing industries, managing large-scale projects, and leveraging IBM's technology portfolio to drive business transformation.

Solution Architect-SuccessFactors (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 11, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, innovation, and professional growth. The role involves designing SAP SuccessFactors architectures, ensuring compliance, and leading cross-functional teams to deliver impactful technology implementations.

【日本IBM】Salesforce Consultant/Architect

Company: IBM

Location: Tokyo, JP

Posted Dec 11, 2025

This job description highlights opportunities for career growth in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and a supportive culture focused on long-term development.

SAP Consultant FSCM TRM Cash & Liquidity

Company: IBM

Location: Multiple Cities

Posted Dec 11, 2025

This text describes a career opportunity in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and professional growth through strategic partnerships and technology expertise.

Manager – Financial Planning & Analysis (FP&A)

Company: IBM

Location: BANGALORE, IN

Posted Dec 11, 2025

This text describes a FP&A Analyst role at IBM Consulting, emphasizing career growth, collaboration with clients, technological advancements, and professional development opportunities. It highlights responsibilities involving financial planning, data analysis, and process improvement using advanced tools and methodologies.

Principal Engineer - HashiCorp Terraform Core Platform and Providers

Company: IBM

Location: Multiple Cities

Posted Dec 11, 2025

This text describes a senior technical leadership role at IBM focused on shaping Terraform's core functionality and provider ecosystem. The position emphasizes strategic direction, architectural guidance, and execution quality in developing cloud-native solutions. It highlights collaboration with cross-functional teams, technical expertise in distributed systems, and leadership in defining technical standards for millions of users.

Application Developer-Microsoft Power Platform & .NET

Company: IBM

Location: Multiple Cities

Posted Dec 11, 2025

This role involves working in IBM's delivery centers to deliver technical expertise and innovate technology solutions. Responsibilities include software development with Microsoft technologies, collaborative problem-solving, and agile learning. The position emphasizes career growth through client collaboration and strategic technology integration.

Sr.Resident Solutions Engineer

Company: IBM

Location: Tokyo, JP

Posted Dec 11, 2025

This text describes a Resident Solutions Engineer role at HashiCorp, outlining responsibilities such as building infrastructure pipelines, ensuring security compliance, and optimizing performance. It emphasizes required experience in cloud transformation, technical tools, and Japanese proficiency, while highlighting the importance of innovation and operational efficiency in supporting global enterprises.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

Related Pages