Highly Satisfied Customer Experience Jobs

1,758,502 open positions · Updated daily

Highly Satisfied Customer Experience (CX) roles are the core of the shift toward data‑driven, omni‑channel service. Firms that top Net Promoter Score rankings now devote 25% more budget to CX talent, fueling a 30% year‑over‑year hiring surge in this space.

Within the CX spectrum you’ll find positions such as CX Analyst, CX Manager, Customer Success Manager, Voice of Customer Lead, and CX Automation Engineer. Typical duties include dissecting CSAT and NPS data with SQL, mapping journey stages in Salesforce Service Cloud, deploying AI chatbots on Intercom, and designing feedback loops in Medallia. Mastery of Zendesk, Mixpanel, and Python for predictive sentiment analysis is often a prerequisite.

Salary transparency is critical for CX professionals because their work directly influences customer loyalty metrics that drive revenue. Clear pay scales foster trust, help candidates benchmark against industry standards, and reduce turnover by aligning compensation with impact on service KPIs.

Senior DevOps Engineer

Company: IBM

Location: London, GB

Posted Dec 11, 2025

IBM CIC offers career growth, technical expertise, and innovative projects with benefits like training, flexible work, and a supportive culture.

Site Reliability Engineer

Company: IBM

Location: BANGALORE, IN

Posted Dec 11, 2025

This text describes a Site Reliability Engineer role at IBM, emphasizing opportunities for career growth, innovation, and collaboration in developing cloud-native AI solutions. It outlines responsibilities like system architecture, incident response, and monitoring, along with required technical expertise in DevOps, cloud technologies, and automation tools.

SDET Fullstack

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 11, 2025

This job description outlines a role as an SDET for the Salesforce LAND Project at IBM Consulting, emphasizing agile delivery, test automation, and professional development opportunities. It highlights required technical skills, tools like WebdriverIO and Git, and collaboration with cross-functional teams. The position focuses on innovation, quality assurance, and career growth within a global client base.

Intern 2026: Software Engineer - Semiconductor

Company: IBM

Location: Multiple Cities

Posted Dec 11, 2025

IBM Research emphasizes innovation and problem-solving in technology development, outlining responsibilities in chip design and requiring expertise in computer science, data science, and engineering disciplines.

Package Specialist-SAP HANA SCM MM

Company: IBM

Location: Ahmedabad, IN

Posted Dec 11, 2025

This role involves working in IBM's delivery centers to provide technical expertise for SAP SRM and MM modules. Responsibilities include project leadership, testing, and system implementation. Required qualifications include a bachelor's degree and 8+ years of SAP experience.

Procure to Pay Delivery Manager (Naga)

Company: IBM

Location: Naga City, PH

Posted Dec 11, 2025

The Procure to Pay P2P Operations Lead role involves managing procurement processes, leading teams, ensuring compliance, and optimizing workflows. It requires a bachelor's degree, leadership experience, and expertise in financial operations.

System Services Representative - Oxmoor DC4

Company: IBM

Location: HUNTSVILLE, US

Posted Dec 11, 2025

The role emphasizes customer satisfaction through technical support, coordination of hardware/software support, and ensuring seamless operations. Required skills include problem-solving, communication, and adaptability, with a focus on IBM's innovative infrastructure.

Application Developer-Cloud FullStack

Company: IBM

Location: Pune, IN

Posted Dec 11, 2025

This role involves collaborating with global clients on hybrid cloud and AI projects, requiring software development skills and a bachelor's degree. The position emphasizes innovation, stakeholder collaboration, and continuous learning within IBM's technology ecosystem.

Consultor SAP FI CLM (Cash & Liquidity Management)

Company: IBM

Location: Multiple Cities

Posted Dec 11, 2025

This job description outlines a role focused on SAP HANA financial solutions, requiring expertise in configuration, financial processes, and collaboration with stakeholders. It highlights responsibilities like implementing systems, analyzing requirements, and ensuring project success within IBM's delivery centers.

Senior Software Engineer - HashiCorp Runtime/Consul

Company: IBM

Location: BANGALORE, IN

Posted Dec 11, 2025

This job description highlights a Senior Software Engineer role at IBM focusing on advanced Consul development, cloud-native solutions, and collaboration with cross-functional teams. It emphasizes technical leadership, innovation in distributed systems, and contributions to both community and enterprise offerings.

Head of SLED (State, Local & Education)

Company: IBM

Location: Multiple Cities

Posted Dec 11, 2025

This job posting highlights a leadership role in IBM's SLED practice, emphasizing growth opportunities, collaboration with clients, and innovation in solving complex problems. The position involves strategic leadership, business development, and operational excellence, with a focus on public sector and higher education clients. IBM's acquisition of Hakkoda and remote work flexibility are also mentioned.

Production Support Engineer

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 11, 2025

The role involves supporting ADMS Data Pipelines on AWS, monitoring incidents, collaborating with teams, and requiring skills in problem-solving and cloud environments.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

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