Highly Satisfied Customer Experience Jobs

1,758,502 open positions · Updated daily

Highly Satisfied Customer Experience (CX) roles are the core of the shift toward data‑driven, omni‑channel service. Firms that top Net Promoter Score rankings now devote 25% more budget to CX talent, fueling a 30% year‑over‑year hiring surge in this space.

Within the CX spectrum you’ll find positions such as CX Analyst, CX Manager, Customer Success Manager, Voice of Customer Lead, and CX Automation Engineer. Typical duties include dissecting CSAT and NPS data with SQL, mapping journey stages in Salesforce Service Cloud, deploying AI chatbots on Intercom, and designing feedback loops in Medallia. Mastery of Zendesk, Mixpanel, and Python for predictive sentiment analysis is often a prerequisite.

Salary transparency is critical for CX professionals because their work directly influences customer loyalty metrics that drive revenue. Clear pay scales foster trust, help candidates benchmark against industry standards, and reduce turnover by aligning compensation with impact on service KPIs.

Pricing & Packaging

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

The text describes a job opportunity for a Product Operations professional at IBM focused on pricing and packaging strategies for Data & AI products. It outlines responsibilities including competitive analysis, pricing model optimization, collaboration with cross-functional teams, and documentation. The role emphasizes analytical skills, attention to detail, and experience in technology-driven commercial strategy.

Senior Learning Facilitator: Faculty Shared Services

Company: IBM

Location: Heredia, CR

Posted Dec 10, 2025

This job posting outlines a faculty position for delivering IBM Consulting Partner & Professional Development education programs globally. The role requires experience in consulting, facilitation, and coaching skills, along with a two-year commitment. Qualifications include a bachelor's degree, training expertise, and teamwork abilities in a remote environment.

Intern 2026: Applied Quantum Science - Quantum Algorithms for Dynamical Systems

Company: IBM

Location: Dublin, IE

Posted Dec 10, 2025

This text describes a research role at IBM focusing on quantum algorithms, benchmarking classical methods, and developing quantum computing capabilities. It highlights innovation, problem-solving, and opportunities in cutting-edge technology with a strong emphasis on technical expertise and collaboration.

Application Developer-SAP ABAP HANA

Company: IBM

Location: Kolkata, IN

Posted Dec 10, 2025

This job description outlines a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, technical expertise in SAP technologies, and requirements for education and experience in application development and industry-specific knowledge.

Operations Buyer

Company: IBM

Location: BANGALORE, IN

Posted Dec 10, 2025

This job description outlines an Operations Buyer role at IBM with responsibilities including procurement operations, vendor management, and client collaboration. It emphasizes opportunities to lead in technology innovation, solve complex problems, and utilize procurement skills. The position requires 13+ years of experience, strong communication abilities, and ERP tool proficiency.

Software Engineer

Company: IBM

Location: BUDAPEST, HU

Posted Dec 10, 2025

IBM Cloudant's Integrations Team develops SDKs and libraries for connecting applications to Cloudant, using various languages and APIs. They seek talented engineers to contribute to tools that simplify Cloudant usage, with opportunities in Go, Java, Node.js, Python, and more.

Consultor(a) SAP SD

Company: IBM

Location: SÃO PAULO, BR

Posted Dec 10, 2025

This role involves working with clients on SAP SD processes, emphasizing career growth and technical expertise in hybrid cloud and AI initiatives. The position highlights collaboration with global clients, innovation in technology adoption, and professional development opportunities within IBM's ecosystem.

Package Consultant-SAP BTM

Company: IBM

Location: BANGALORE, IN

Posted Dec 10, 2025

This job description outlines a role in IBM Consulting's Client Innovation Centers, focusing on process mining, ETL data handling, and collaboration with technical/business teams. It requires expertise in tools like Signavio Process Intelligence, SQL, and data transformation, along with analytical and communication skills.

Data Engineer-Data Warehouse

Company: IBM

Location: Kochi, IN

Posted Dec 10, 2025

This job description outlines the role of a Data Engineer at IBM, focusing on data analysis, system design, and collaboration with cross-functional teams. It highlights required technical skills in tools like DBT, ETL, and programming languages, as well as preferred experience with cloud platforms and data integration technologies.

Consultant – Digital Engineering

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

This job description highlights a role focused on digital engineering, client collaboration, and process improvement. It emphasizes skills in business analysis, technology integration, and delivering real business value through strategic solutions and innovation.

Curador Júnior

Company: IBM

Location: NO City, BR

Posted Dec 10, 2025

This job description outlines a role focused on developing and maintaining virtual assistants through platforms like IBM Watsonx Assistant and Dialogflow. Responsibilities include analyzing conversations, gathering requirements, modeling intents, testing flows, and collaborating on documentation. Required skills involve Python, Git, and familiarity with NLP and AI technologies.

Quality Engineer-Data

Company: IBM

Location: New Delhi, IN

Posted Dec 10, 2025

This role involves working in IBM Consulting Delivery Centers to provide technical expertise to public and private sector clients. Responsibilities include teamwork, training in technical topics, and communication skills. Requirements include a bachelor's degree, SQL proficiency, Azure Databricks experience, and strong stakeholder management.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

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