Highly Satisfied Customer Experience Jobs

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Highly Satisfied Customer Experience (CX) roles are the core of the shift toward data‑driven, omni‑channel service. Firms that top Net Promoter Score rankings now devote 25% more budget to CX talent, fueling a 30% year‑over‑year hiring surge in this space.

Within the CX spectrum you’ll find positions such as CX Analyst, CX Manager, Customer Success Manager, Voice of Customer Lead, and CX Automation Engineer. Typical duties include dissecting CSAT and NPS data with SQL, mapping journey stages in Salesforce Service Cloud, deploying AI chatbots on Intercom, and designing feedback loops in Medallia. Mastery of Zendesk, Mixpanel, and Python for predictive sentiment analysis is often a prerequisite.

Salary transparency is critical for CX professionals because their work directly influences customer loyalty metrics that drive revenue. Clear pay scales foster trust, help candidates benchmark against industry standards, and reduce turnover by aligning compensation with impact on service KPIs.

Package Consultant-Oracle Finance Cloud

Company: IBM

Location: Pune, IN

Posted Dec 10, 2025

This role involves working in IBM's delivery centers, developing partnerships, and requiring Oracle Cloud experience. Responsibilities include technical solutions, testing, and training. Candidates need a bachelor's degree and 5+ years of relevant experience.

Client Growth Lead - Cybersecurity Services

Company: IBM

Location: Ciudad Autónoma De Buenos Aires, AR

Posted Dec 10, 2025

IBM Consulting offers career growth through client collaboration, innovation in hybrid cloud and AI, and strategic partnerships. The role involves consultative sales, cybersecurity expertise, and networking to drive business success.

Site Reliability Professional

Company: IBM

Location: Pune, IN

Posted Dec 10, 2025

This job description highlights a Site Reliability Engineer role at IBM with responsibilities in system monitoring, troubleshooting, deployment, and security. It emphasizes growth opportunities, collaborative environments, and required skills in automation, Linux, and cloud technologies.

Data Engineer-Business Intelligence

Company: IBM

Location: Pune, IN

Posted Dec 10, 2025

This job description outlines a role at IBM Consulting involving technical expertise in BI tools, SQL, and data visualization, with emphasis on innovation, collaboration, and continuous improvement. Requirements include a bachelor's degree, 5+ years of experience, and strong communication skills.

Application Database Administrator-RDBMS (AMS PES SRE)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 10, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and technical expertise in database management. It outlines responsibilities such as database administration, performance optimization, and incident management, along with required skills like SQL server and Windows server expertise.

Global Creative Director, Brand Identity

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

This job posting outlines the role of a Global Creative Director at IBM, focusing on leading brand identity and design systems. It emphasizes innovation, global collaboration, and the evolution of IBM's brand to reflect its technological advancements. The position requires leadership in design systems, AI-powered tools, and managing distributed teams while maintaining brand consistency across the organization.

Package Consultant-SAP Commerce

Company: IBM

Location: BANGALORE, IN

Posted Dec 10, 2025

This text describes an entry-level IBM Consulting role focused on delivering technical expertise and innovative solutions for clients. It highlights collaboration with global clients, working in IBM's delivery centers, and responsibilities involving package implementation, data modeling, and cloud technologies. The position requires a bachelor's degree and specific technical skills in data warehousing and cloud integration.

Application Consultant-DevOps

Company: IBM

Location: Kochi, IN

Posted Dec 10, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise, and opportunities to drive impactful solutions through agile frameworks and advanced technology platforms.

Learning Facilitator, L & K Faculty Shared Services

Company: IBM

Location: Mexico City, MX

Posted Dec 10, 2025

This job posting outlines a faculty position requiring expertise in delivering IBM Consulting Partner & Professional Development programs globally. The role involves training, collaboration with development teams, and a two-year commitment with classroom delivery and coaching responsibilities. Qualifications include consulting experience, facilitation skills, and knowledge of IBM strategies.

Client Experience Manager - Sports Entertainment

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

IBM leverages technology to enhance sports and entertainment experiences, focusing on event strategy, client engagement, and global partnerships. The role requires strategic thinking, project management, and compliance expertise to drive business objectives.

System Services Representatives- Houston, TX

Company: IBM

Location: Houston, US

Posted Dec 10, 2025

This job description outlines the role of an IBM System Services Representative, requiring technical support, client interaction, travel, and specific skills in IT systems and problem-solving. It details responsibilities, requirements, and physical demands of the field-based position.

Software Engineer - Open Search

Company: IBM

Location: Bellevue, US

Posted Dec 10, 2025

This text promotes an exciting software engineering role at IBM, emphasizing innovation, collaboration with open-source projects, and career growth opportunities. It highlights the chance to work on cutting-edge AI-powered cloud-native solutions and contribute to impactful technologies.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

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