Highly Satisfied Customer Experience Jobs

1,758,502 open positions · Updated daily

Highly Satisfied Customer Experience (CX) roles are the core of the shift toward data‑driven, omni‑channel service. Firms that top Net Promoter Score rankings now devote 25% more budget to CX talent, fueling a 30% year‑over‑year hiring surge in this space.

Within the CX spectrum you’ll find positions such as CX Analyst, CX Manager, Customer Success Manager, Voice of Customer Lead, and CX Automation Engineer. Typical duties include dissecting CSAT and NPS data with SQL, mapping journey stages in Salesforce Service Cloud, deploying AI chatbots on Intercom, and designing feedback loops in Medallia. Mastery of Zendesk, Mixpanel, and Python for predictive sentiment analysis is often a prerequisite.

Salary transparency is critical for CX professionals because their work directly influences customer loyalty metrics that drive revenue. Clear pay scales foster trust, help candidates benchmark against industry standards, and reduce turnover by aligning compensation with impact on service KPIs.

Package Consultant-SAP HANA SCM QM

Company: IBM

Location: Ahmedabad, IN

Posted Dec 10, 2025

This job description outlines a role in IBM Consulting focused on integrating packaged technology solutions for clients, with emphasis on SAP implementation and quality management processes. The position requires expertise in SAP HANA, cross-module integration, and business process understanding, along with educational qualifications ranging from a bachelor's to master's degree.

Event Streams Site Reliability Engineer

Company: IBM

Location: Mulhuddart, IE

Posted Dec 10, 2025

The text describes a Site Reliability Engineer role at IBM's Cloud PaaS team in Dublin, highlighting opportunities to work on cutting-edge cloud infrastructure, leadership in cloud technology, and collaboration with industry experts. It emphasizes required skills in Kubernetes, Kafka, Terraform, and DevOps tools, while showcasing IBM's commitment to innovation and global-scale solutions.

Estágio em Tributos Indiretos

Company: IBM

Location: SÃO PAULO, BR

Posted Dec 10, 2025

This internship at IBM Consulting offers career growth through client collaboration, skill development, and diverse responsibilities like research and analysis in a supportive environment.

Package Consultant-SAP HANA SCM IBP

Company: IBM

Location: BANGALORE, IN

Posted Dec 10, 2025

This text describes a career opportunity at IBM Consulting, highlighting collaboration with global clients, innovation in hybrid cloud and AI, and professional growth through technical expertise and cross-industry projects. It emphasizes strategic SAP solutions, customer success, and career development in a dynamic environment.

人事/Human Resource Professional

Company: IBM

Location: Tokyo, JP

Posted Dec 10, 2025

The text describes a career in IBM HR focused on fostering trust, employee engagement, and workplace growth. It highlights collaboration with global teams, professional development opportunities, and a culture of innovation and inclusion. Roles involve supporting organizational growth, managing HR operations, and participating in transformation projects.

RHPAM BAMOE CP4BA Delivery Consultant

Company: IBM

Location: BANGALORE, IN

Posted Dec 10, 2025

This role offers career growth and collaboration opportunities, focusing on delivering world-class solutions and positive impact through technical expertise and client partnerships.

Application Developer-Azure Cloud Modernization

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

This text describes a GenAI Engineer role at IBM Consulting, emphasizing collaboration with clients, innovation in hybrid cloud and AI, and the opportunity to design cutting-edge solutions using Azure AI and Foundry platforms. It outlines responsibilities, required skills, and preferred experiences for the position.

Data Engineer-Data Platforms-Azure

Company: IBM

Location: BANGALORE, IN

Posted Dec 10, 2025

This role involves working in IBM's delivery centers to deliver technical expertise and drive innovation. Responsibilities include data analysis, predictive modeling, and collaboration in Agile teams using tools like Python and Spark. Required skills include Azure Databricks, SQL, and ETL tools.

Data Engineer-Data Platforms

Company: IBM

Location: Hyderabad, IN

Posted Dec 10, 2025

This job description outlines a Big Data Engineer role at IBM Consulting, involving development of data solutions, infrastructure management, and collaboration with data scientists. It lists required skills in Hadoop, Spark, Python, and cloud technologies, along with preferred qualifications like DevOps experience and advanced degrees.

Manager, HashiCorp Security Governance, Risk, and Compliance

Company: IBM

Location: BANGALORE, IN

Posted Dec 10, 2025

This job description highlights a Security GRC Manager role at IBM, emphasizing opportunities to lead a high-performing team, contribute to cloud-native solutions, and ensure compliance with security frameworks. The position requires expertise in GRC operations, people management, and familiarity with certifications like SOC 2 and ISO 27001.

Application Developer - STUDENT CONVERSION

Company: IBM

Location: SANTIAGO DE CHILE, CL

Posted Dec 10, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise, and opportunities for impactful software development. It highlights roles in designing scalable solutions and working within IBM's ecosystem.

SWE: Toward Autonomous Data Management with AI Intern 2026

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

IBM Research offers an internship focused on developing autonomous data management systems using AI and large language models. The role involves working with foundation models, knowledge graphs, and generative AI tools for DataOps. Ideal for students in computer science with experience in AI, programming, and data systems, the opportunity emphasizes innovation and real-world impact in a collaborative environment.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

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