Highly Satisfied Customer Experience Jobs

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Highly Satisfied Customer Experience (CX) roles are the core of the shift toward data‑driven, omni‑channel service. Firms that top Net Promoter Score rankings now devote 25% more budget to CX talent, fueling a 30% year‑over‑year hiring surge in this space.

Within the CX spectrum you’ll find positions such as CX Analyst, CX Manager, Customer Success Manager, Voice of Customer Lead, and CX Automation Engineer. Typical duties include dissecting CSAT and NPS data with SQL, mapping journey stages in Salesforce Service Cloud, deploying AI chatbots on Intercom, and designing feedback loops in Medallia. Mastery of Zendesk, Mixpanel, and Python for predictive sentiment analysis is often a prerequisite.

Salary transparency is critical for CX professionals because their work directly influences customer loyalty metrics that drive revenue. Clear pay scales foster trust, help candidates benchmark against industry standards, and reduce turnover by aligning compensation with impact on service KPIs.

F&A Delivery Manager

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

The text describes a leadership role at IBM's consulting delivery centers, emphasizing innovation, client satisfaction, and operational excellence. It outlines responsibilities including team management, service delivery, and strategic planning, while highlighting required expertise in financial processes and large-scale project management.

Quality Engineer-Automation

Company: IBM

Location: Mumbai, IN

Posted Dec 09, 2025

This role involves working in IBM's delivery centers to deliver technical expertise and drive innovation through collaboration, training, and testing skills. Key responsibilities include team collaboration, technical training, and system integration.

Application Architect-SAP NextGen Technical Innovation

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with clients, technical leadership, and professional growth opportunities through SAP expertise and project management responsibilities.

Back End Developer (Early career)

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 09, 2025

This job description highlights a backend developer role at IBM Systems focusing on software development for storage infrastructure. The position requires expertise in Python, Linux, and agile methodologies, while offering opportunities to innovate and collaborate with global teams on high-quality storage solutions.

Designer-Visual Design

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This role involves working in IBM's delivery centers, focusing on design tasks, branding, and collaboration. Requirements include a bachelor's degree, design expertise, and proficiency in tools like Figma.

Application Developer-Cloud FullStack

Company: IBM

Location: Hyderabad, IN

Posted Dec 09, 2025

This role offers opportunities to work globally with clients, lead innovative projects, and leverage advanced technologies for career growth.

Application Developer-Oracle Cloud Reporting

Company: IBM

Location: Gurgaon, IN

Posted Dec 09, 2025

This text describes a consultant role at IBM Consulting, emphasizing technical expertise, client collaboration, and career development opportunities. It outlines responsibilities such as solving business problems, developing scalable solutions, and meeting client specifications. The job requires a bachelor's degree, Oracle experience, and preferred skills in cloud technologies and integration tools.

Security Specialist-Infrastructure Security

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting involving technical expertise in cloud engineering, system infrastructure, and CDN technologies. Responsibilities include optimizing technical infrastructure, analyzing data for decision-making, and managing system reliability. Requirements include a bachelor's degree, cloud platform experience, and strong analytical skills.

Application Architect-Salesforce

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on global client collaboration, hybrid cloud and AI innovation, and technical expertise in Salesforce implementation. It highlights opportunities for impactful work with strategic partners and industry-specific expertise in sectors like banking.

Product Manager

Company: IBM

Location: Markham, CA

Posted Dec 09, 2025

The text describes a Product Manager role at IBM focused on leading observability for generative AI technologies. It highlights opportunities for innovation, collaboration with cross-functional teams, and requirements including expertise in AI monitoring tools, cloud-native systems, and agile practices. The role emphasizes driving product growth and staying ahead of industry trends in AI observability.

SAP ABAP HANA and Fiori Developer

Company: IBM

Location: Bucharest, RO

Posted Dec 09, 2025

This text describes a senior SAP Consultant role at IBM Consulting, emphasizing collaboration with clients, technical expertise in SAP technologies, and opportunities for professional growth across various industries and disciplines.

Associate Quality Engineer-Automation

Company: IBM

Location: BANGKOK, TH

Posted Dec 09, 2025

This job description highlights opportunities for career growth in IBM Consulting, emphasizing collaboration with global clients, impact on hybrid cloud and AI initiatives, and professional development. It outlines responsibilities as a Quality Engineer, required skills in software testing and cloud computing, and preferred experience with testing tools and data analysis.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

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