Highly Satisfied Customer Experience Jobs

1,758,502 open positions · Updated daily

Highly Satisfied Customer Experience (CX) roles are the core of the shift toward data‑driven, omni‑channel service. Firms that top Net Promoter Score rankings now devote 25% more budget to CX talent, fueling a 30% year‑over‑year hiring surge in this space.

Within the CX spectrum you’ll find positions such as CX Analyst, CX Manager, Customer Success Manager, Voice of Customer Lead, and CX Automation Engineer. Typical duties include dissecting CSAT and NPS data with SQL, mapping journey stages in Salesforce Service Cloud, deploying AI chatbots on Intercom, and designing feedback loops in Medallia. Mastery of Zendesk, Mixpanel, and Python for predictive sentiment analysis is often a prerequisite.

Salary transparency is critical for CX professionals because their work directly influences customer loyalty metrics that drive revenue. Clear pay scales foster trust, help candidates benchmark against industry standards, and reduce turnover by aligning compensation with impact on service KPIs.

Full Stack Developer - Java and DevOps

Company: IBM

Location: Multiple Cities

Posted Dec 23, 2025

This job description highlights opportunities to shape technological innovation at IBM, focusing on Java development, Kubernetes operations, and observability strategies. It emphasizes growth, collaboration, and expertise in cutting-edge cloud-native solutions with clear career advancement potential.

Solution Architect

Company: IBM

Location: Houston, US

Posted Dec 23, 2025

This text describes a senior technical role at IBM emphasizing leadership in innovation, problem-solving, and strategic decision-making. It outlines responsibilities such as defining system architectures, driving organizational change, and collaborating on AI solutions. The role requires advanced technical skills in AI/ML, strong communication abilities, and experience with cloud platforms.

Production Operator

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 23, 2025

The text describes IBM's Infrastructure & Technology division, highlighting their role in critical systems and solutions. It outlines a Production Operator's responsibilities, required skills, and the company's supportive culture emphasizing innovation and career growth.

HR Advisor with German

Company: IBM

Location: BUDAPEST, HU

Posted Dec 23, 2025

This text describes a HR Advisor role at IBM Consulting, emphasizing collaboration, client relationships, and career growth opportunities. It outlines responsibilities like handling HR inquiries, resolving issues, and supporting client needs through teamwork and technology. The role requires strong communication skills in German and English, adaptability, and a focus on client satisfaction.

Business Transformation Consultant-Supply Chain Planning

Company: IBM

Location: Kolkata, IN

Posted Dec 23, 2025

This text promotes an IBM Consulting career emphasizing long-term client relationships, collaboration, and innovation in hybrid cloud and AI solutions. It highlights opportunities for professional growth, technical expertise, and impactful project delivery across industries.

IBM Internship SAP Success Factors

Company: IBM

Location: Bucharest, RO

Posted Dec 23, 2025

IBM Consulting offers career growth through client collaboration and innovation. The SAP SuccessFactors internship provides hands-on experience in HR systems and cloud applications, emphasizing skills development and teamwork.

Junior Mainframe z/OS Technical Specialist

Company: IBM

Location: Petach Tikva, IL

Posted Dec 23, 2025

This job description outlines a zOS specialist role involving maintenance of mainframe systems, collaboration with teams, and technical expertise in IBM environments. It lists required skills, preferred qualifications, and responsibilities related to system operations and infrastructure support.

Data Scientist (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 23, 2025

This text promotes a career in IBM Consulting, emphasizing global collaboration, innovation in hybrid cloud and AI, and opportunities for professional growth. It highlights the role of a Data Scientist in solving complex problems using advanced tools and technologies, along with required skills in mathematics, programming, and cloud platforms.

PROCESS DELIVERY SPECIALIST-LEAD TO CASH

Company: IBM

Location: BANGALORE, IN

Posted Dec 23, 2025

The text describes a career in IBM Consulting focusing on long-term client relationships, digital transformation, and professional growth opportunities. It highlights collaboration with global clients, strategic technology platforms, and a culture of innovation and learning.

Java Senior Software Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 23, 2025

This job posting seeks a Senior Software Engineer with expertise in Kubernetes, OpenShift, and Quarkus integration for IBM's middleware product portfolio. The role involves leading Kubernetes ecosystem integration, enhancing developer experiences, and collaborating with users to process feedback. Requirements include 3+ years in open source development, Java programming, and cloud technologies like Docker and Kubernetes.

Storage Developer

Company: IBM

Location: Pune, IN

Posted Dec 23, 2025

The text highlights IBM's role in infrastructure innovation, emphasizing collaboration, growth-oriented culture, and technical expertise requirements for a Storage Security Developer position. It showcases opportunities for career development and emphasizes the importance of problem-solving skills in a dynamic technological environment.

Advanced AI Retrieval Research- MSC-PHD- Student Position- Research Lab

Company: IBM

Location: Multiple Cities

Posted Dec 23, 2025

This text promotes an IBM Research role focusing on AI agent retrieval innovations, emphasizing collaboration with senior researchers, technical expertise in AI/LLM systems, and opportunities for growth in cutting-edge technology development.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

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